Homewatch Caregivers

Pros

• Clients praise Jessica Martinez and Erick Diaz for providing great customer service.
• The agency is described as the best in El Paso.
• Nidia Ochoa is 100% happy with Home Watch.
• Yerandy Chavez is described as very kind and attentive.
• Coordinators are consistently described as friendly and attentive.
• The company is described as kind, sincere, and helpful.
• HomeWatch is praised for its attentive staff and long-term client relationships.
• The agency is praised for caring for veterans and those needing daily living assistance.
• Clients highly recommend Home Watch and report pleasant experiences with providers.
• The service is described as impeccable and provides a homey, family-like atmosphere.

Cons

• A reviewer felt the agency was very impersonal and uncaring.
• A reviewer stated they would not recommend the agency, citing a provider named Paty who allegedly did not help their grandfather and behaved inappropriately.
• A reviewer described the service as really bad with poor assistance.

Review

The collection of voices from El Paso paints a picture of a homecare agency that many clients and family members rely on with gratitude and trust. Across these reviews, Homewatch Caregivers is repeatedly described as a caring, responsive option for daily living assistance, with a strong emphasis on the personal touch that makes clients feel supported. Several families highlight the warmth of the staff and the reliability of the agency in meeting ongoing care needs, from coordinating schedules to ensuring daily tasks are handled with kindness.

A number of reviewers draw attention to the standout care they receive from specific coordinators and team members. For example, one client expresses deep appreciation for the attentive service of Jessica Martinez and Erick Diaz, noting their great customer service "each time I need help." Others praise their coordinators by name - Yerandy (also spelled Yerandi or Yeraldy in some mentions) - for being kind, attentive, and readily available. The sentiment is consistent: a strong sense that the coordinators not only organize care but also invest in building a supportive, friendly relationship with both clients and their families.

Beyond individual coordinators, the sense of a cohesive, personable team emerges in multiple reviews. One client describes Homewatch as "the best agency in El Paso," while another emphasizes that "every single employee is there whenever I have a question, and they immediately have a solution." The feeling of belonging to a caring, "homey" space is echoed in several accounts, with phrases like "a very homey space feels like family" and notes of staff who are consistently available, patient, and attentive. Several families recount long-standing relationships with the agency - spanning five, nine, ten, or more years - which reinforces a sense of trust, stability, and dependable support.

A recurring theme is the impact of the agency on veterans and those needing daily living support. Reviews specifically mentioning veterans celebrate the staff as "the best," with assurances that caregivers take care of those who have served and all individuals needing daily assistance. Time frames vary - from a couple of years to more than a decade - yet the underlying message is that Homewatch caregivers can be trusted to provide compassionate, reliable care over the long term. In these accounts, the care teams are described as dedicated, attentive, and deeply committed to the well-being of their clients and families.

While most notes are overwhelmingly positive, the collection includes a few cautions that remind readers that experiences can vary. One reviewer describes feeling that the agency can be "very impersonal" and not caring, highlighting that not every encounter meets their expectations. Another entry warns against a specific provider - Paty - based on a negative personal experience involving inadequate assistance with bathing, cleanliness, cooking, and overall supervision, coupled with unprofessional behavior. These concerns are presented as important counterpoints to the otherwise favorable sentiment, underscoring that while many households have found exceptional service, there can be mismatches between client needs and provider performance.

Overall, the consensus across the testimonials is that Homewatch Caregivers of El Paso is capable of delivering remarkable support when the relationship with the right coordinator and caregiver is aligned with a client's expectations. The reviews celebrate responsiveness, warmth, and a sense of family in the care process, with frequent praise for coordinators like Jessica, Erick, Yerandy, Grace, and Magda. At the same time, the narratives acknowledge that care quality can vary from one provider to another, and they remind prospective clients to communicate openly about needs and preferences to ensure the best possible fit. For many families, the agency represents a trustworthy option that has earned their loyalty and strong recommendations, reflecting years of positive experiences and heartfelt gratitude.

This part of El Paso, Texas offers a variety of amenities and services that cater to a senior's lifestyle. With several parks in close proximity, residents can enjoy outdoor activities and connect with nature. There are also multiple healthcare options available, including orthopaedic surgery groups and women's healthcare centers, ensuring easy access to medical care. A range of restaurants and cafes provide diverse dining options, while pharmacies are conveniently located for medication needs. Additionally, the area is home to several hospitals for emergency situations or specialized care. Transportation options are easily accessible through the nearby airport and rental car services. Places of worship offer spiritual support, and theaters provide entertainment options for leisure activities. Overall, this part of El Paso provides a well-rounded environment for seniors seeking a comfortable and convenient living experience.

Parks

• Dick Shinaut Park (1.4 miles)
• Burning Mesquite Park (4.5 miles)
• Rancho del Sol Park (5.3 miles)
• Thomas Manor Park (6.2 miles)
• Ascarate Park (6.5 miles)
• Parque Rincones de San Marcos (8.4 miles)

Physicians

• El Paso Orthopaedic Surgery Group (1.5 miles)
• Eastside Women's Healthcare Center (2.9 miles)
• Farmacia de LOURDES Paseo de Aragon (7.1 miles)
• Rascon Ortiz Pablo Dr (7.8 miles)
• Acosta Medina Luz del Carmen Dra (9.3 miles)

Restaurants

• Alejandro's Tortilla Factory & Bakery (1.6 miles)
• Carlos and Mickey's (2.4 miles)
• Wing Daddy's (3.1 miles)
• RockHouse Bar & Grill (3.3 miles)
• Whataburger (3.7 miles)
• McDonald's (3.9 miles)
• Andale Mexican Restaurant & Cantina (4.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• Walmart Pharmacy (3.6 miles)
• Walgreens (3.9 miles)
• Walgreens (4.4 miles)
• Walgreens (4.8 miles)

Hospitals

• The Hospitals of Providence East Campus (1.8 miles)
• Foundation Surgical Hospital Of El Paso (3.8 miles)
• East El Paso Surgical Center (4.1 miles)
• Hospital Infantil de Especialidades (7.5 miles)
• Hospital Angeles (7.7 miles)
• Médica Sur (8.1 miles)
• El Paso Children's Hospital (8.2 miles)

Transportation

• El Paso International Airport (ELP) (5.9 miles)
• TSA Security Check Point (5.9 miles)
• Hertz Rent A Car (5.9 miles)

Places of Worship

• Parroquia de Todos los Santos (7 miles)
• Iglesia de San Judas Tadeo (7.6 miles)

Cafes

• Dolce Vita Mexico (7.3 miles)
• Starbucks (8 miles)
• Caffenio (8 miles)
• Starbucks (8.6 miles)
• El Puente (8.8 miles)
• L & J Cafe (9.1 miles)
• Maviri Mariscos (9.1 miles)

Theaters

• Cinemark (9.5 miles)