West Lake Assisted Living

Pros

• The staff at West Lake Assisted Living is caring and dedicated, providing prompt assistance to residents' needs.
• Kandra, the owner, goes out of her way to help residents and their families, demonstrating a genuine concern for their well-being.
• The facilities are clean and well-kept, with inviting common areas for residents to spend time together.
• Residents are encouraged to engage in social activities and enjoy daily walks, promoting mental and emotional health.
• Families express gratitude for the improvements seen in their loved ones since moving to West Lake Assisted Living.
• The meals served are balanced, contributing positively to the residents' nutritional needs.
• Positive interactions among staff members demonstrate an environment of care and support for one another while assisting residents.

Cons

• The communication amongst the staff and management at West Lake Assisted Living is sometimes lacking.
• The meals provided are not nutritional, consisting mostly of cereal for breakfast and hot dogs with chips for dinner.
• There is a lack of engagement between staff and residents, with minimal activities or interaction observed.
• The facility has safety hazards, such as obstacles in walkways that could lead to falls.
• The owner's management style is unprofessional, often cursing at staff, residents, and family members.
• There appears to be high turnover among staff, leading to inadequate care for the residents.
• The physical condition of the home requires significant improvement and maintenance.
• Residents are not receiving sufficient support or supervision, as evidenced by incidents where dementia patients were able to wander unsupervised.
• Interaction during tours prioritized showing the facility over addressing resident needs or concerns.

Review

West Lake Assisted Living: A Mixed Bag of Experiences

West Lake Assisted Living has elicited a spectrum of reviews from families who have entrusted their loved ones to its care. Over the past few years, several families have shared their experiences, ranging from appreciation for dedicated staff and clean rooms to significant concerns about the quality of care provided. As prospective residents and their families evaluate this facility, it is essential to synthesize both positive and negative feedback to understand what West Lake has to offer.

Many families have praised Kandra, the owner of West Lake, for her hands-on approach and genuine concern for the residents' well-being. One reviewer noted how Kandra often goes out of her way to help both residents and their families, emphasizing her understanding of the unique needs of individuals with dementia. The warm environment created by Kandra's intervention seems to contribute positively to the emotional state of residents, as one family member mentioned that their mother thrived once admitted into West Lake's care. This personal touch appears to be a highlight for many who appreciate having an engaged ownership presence in such a sensitive context.

However, despite these commendable aspects, some reviews pointed out notable areas needing improvement. Communication among staff members was highlighted as sometimes lacking, which can lead to inconsistencies in resident care. Additionally, one family expressed dissatisfaction regarding the variety of activities available for residents; they urged that more wholesome and positive programming should be offered instead of what they found on television. The absence of organized games or group activities also raised concerns about social engagement within the community.

Moreover, certain visitors sharply criticized the facility's condition and overall management practices. Reviews described instances where basic maintenance seemed neglected—such as uncut lawns—and complaints about meals being limited in nutritional value were frequent. One reviewer mentioned that after two months at West Lake, they felt compelled to seek alternative accommodations for their loved one due to poor food options like cereal or hot dogs regularly served without much variety or attention to health standards expected for assisted living facilities.

Concerns extended beyond physical amenities into operational issues within West Lake Assisted Living itself. Several visitors recounted troubling experiences with the owner's behavior towards both staff and visiting family members—characterizing it as unprofessional and at times hostile. Such incidents included instances where family concerns were dismissed with little regard for professionalism or empathy towards urgent situations involving residents needing assistance during visits.

The mixed reviews certainly paint a complex picture of West Lake Assisted Living—a facility that can excel in certain aspects but appears challenged by communication gaps and operational inefficiencies in others. For potential clients considering placement there, weighing both favorable anecdotes alongside critical accounts is crucial in determining if this environment truly aligns with what they seek for their loved ones’ care journey.

In conclusion, while West Lake Assisted Living has garnered accolades for its dedicated ownership and clean facilities conducive to resident comfort, substantial critiques prompt essential contemplation regarding standard practices around patient care quality, engagement opportunities available through structured activities, meal provisions offered daily, and overall communication between management and caregiving staff necessary for maintaining a nurturing environment suited particularly well toward those grappling with dementia-related challenges faced willingly by each resident entrusted therein.

This part of Desoto, Texas offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies such as Walgreens and CVS within a short driving distance, accessing necessary medications and healthcare supplies is convenient. Additionally, there are reputable healthcare providers nearby including My Eyelab, CareNow, and Methodist Charlton Medical Center. For dining options, there are familiar chains like McDonald's, Cracker Barrel, and In-N-Out Burger as well as local favorites like Pollo Regio. Places of worship such as Greater Mount Hebron Baptist Church and Rockett Christian Church provide opportunities for spiritual fulfillment. Parks like Kiest Park and Kidd Springs Park offer outdoor recreational activities for those looking to stay active. Overall, this area of Desoto combines both convenience and comfort for seniors considering settling down in the area.

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• McDonald's (0.9 miles)
• Taco Cabana (1.1 miles)
• Cracker Barrel (1.2 miles)
• In-N-Out Burger (1.2 miles)
• Pollo Regio - 200 (1.3 miles)
• Whataburger (1.4 miles)
• Domino's Pizza (1.6 miles)

Physicians

• My Eyelab (0.9 miles)
• POA Happy Teeth Today (1.2 miles)
• MomPremier Eye Institute (1.4 miles)
• CareNow (3.4 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (3.5 miles)
• Southwest Urology Associates (3.6 miles)
• Raymond S Khouw (3.7 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.5 miles)
• Panera Bread (5.7 miles)
• Starbucks (5.8 miles)
• Tops Cafe (7.3 miles)
• Starbucks (10.8 miles)

Hospitals

• Medical Center At Lancaster (1.5 miles)
• Methodist Rehabilitation Hospital (3.4 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (6.4 miles)
• Southern Baptist Convention (10.1 miles)
• Rockett Christian Church (10.4 miles)

Parks

• Kiest Park (7.5 miles)
• Cedar Hill State Park (8.3 miles)
• Kidd Springs Park (10.1 miles)
• Valley Ridge Park (10.4 miles)
• Kessler Parkway Trail (11 miles)