Home Instead - Dallas, TX

Pros

• Kimberly Maxwell is described as a gifted, kind, and positive professional who truly changes lives.
• She handled all concerns related to a complicated transition for an 82-year-old mother with focused attention.
• Her insight and wisdom helped the family make excellent care decisions for changing needs.
• The mother felt she had someone she could trust in Kimberly.
• Kimberly allayed fears and helped obtain well-suited care providers.
• The reviewers express gratitude for Kimberly and the Home Instead team.
• The in-home care team became warm and treasured friends to Mom.
• Kimberly guided the family toward the next step of assisted living with priceless insight and experience.
• The relationship with Mom gave her confidence and trust during a major life transition.
• The Home Instead team is described as wonderful, responsive, friendly, warm, and trustworthy.
• Service started quickly and the agency is highly recommended.
• The caregivers provided 24/7 care with professionalism, compassion, and reliability.
• The office staff was wonderful and always supportive.
• Mom, at 100 years old, is now safe from falls, well cared for, and genuinely happy.

Cons

• The reviewer was unsure what the services were like since they didn't get that far.
• The automated answering service hung up every time the caller pressed to reach the proper extension.
• The only way to get a call back was to agree to receive junk marketing texts via the website.
• The reviewer questioned why anyone would trust people who apparently don't want to be reached on the phone regarding an elderly parent.

Review

Kimberly Maxwell, a care coordinator who shines with natural kindness, is described by families as the kind of gifted professional who genuinely changes lives. In one case, she managed every concern around a complicated transition for an 82-year-old mother with a level of focused attention that made the family feel as if they were her only clients. The reviewer notes Kimberly's insight and wisdom about how to tailor care to changing needs, and emphasizes how much trust their mother placed in her. Kimberly's ability to allay fears and connect their mom with care providers who best fit her needs allowed the family to navigate a difficult time with confidence. The gratitude extended to Kimberly and the entire Home Instead team is heartfelt and enduring.

Another account highlights the depth of Kimberly's care as well as the proactive, professional service delivered over several months. The in-home care professionals became warm, treasured friends to the mother, and Kimberly guided the family toward the next step - assisted living - with priceless insight, experience, and a relationship with mom that gave her both confidence and trust in such a major life change. The reviewer is quick to say that five stars aren't enough to capture the extent of the care and the appreciation they feel for the team.

The experiences with Home Instead extend beyond single families to the broader agency structure. One reviewer describes the owner, management, and caregivers as wonderful, with a responsiveness that's immediately felt when phone calls come in. The caregivers are characterized as kind, supportive, friendly, warm, and trustworthy, and the service is noted as quick to start. The reviewer emphasizes the strength of the team and the high level of confidence they would have in recommending the agency to others.

A separate reflection notes the value of working with Honor as well as Home Instead, underscoring Kimberly's warmth and concern for clients. The reviewer affirms that both Honor and Home Instead are good companies to work for, with teams that match clients to caregivers and that are always ready to answer questions or help through difficult situations. The sentiment is one of genuine appreciation for the collaborative, people-centered approach these organizations bring to caregiving, and the writer expresses ongoing enjoyment in working with both companies.

Not every experience is without its challenges, however. One reviewer recounts frustration with an automated answering system on every line, which reportedly hangs up when attempting to reach the proper extension. The complaint also notes a preference for phone contact over being directed to marketing texts, raising questions about trust when an elderly parent is involved. The underlying message is that accessibility and clear, reliable phone communication can be crucial for families in need of urgent or ongoing support.

On a more uniformly positive note, another reviewer simply calls the company "great, timely, and professional in all areas." There is also a powerful dementia-related story: when a mom was diagnosed with dementia, Home Instead provided 24-hour in-home care, with caregivers who exceeded expectations in professionalism, compassion, and reliability. The office staff are described as wonderful and consistently stepping up to provide additional help when needed, reinforcing the sense that the team can be counted on during tough moments.

Finally, a story from an independent living setting describes a mother experiencing progressive frailty, mental depression, fall risk, and mood swings. The family engaged Home Instead for 24/7 care and was impressed by the reliability, professionalism, and compassion of the caregivers. Today, their mother - who is now 100 years old - remains safe from falls, has her needs taken care of, and is described as genuinely happy. This testament captures the lasting impact of compassionate, continuous care: the ability to preserve safety, dignity, and joy even as aging and health challenges evolve.

This area of Dallas, Texas offers a variety of amenities and services that would be beneficial for seniors looking for a comfortable and convenient living environment. There are several places of worship nearby, as well as pharmacies and healthcare facilities such as Eye Care Associates and Texas Health Presbyterian Hospital Dallas. Additionally, there are plenty of dining options ranging from casual cafes like Starbucks to upscale restaurants such as Al Biernat's North. For leisure activities, residents can visit parks like Addison Circle Park or catch a movie at theaters like Alamo Drafthouse Cinema. Transportation is easily accessible with nearby public transit stations and Dallas Love Field airport for travel needs. Overall, this area provides a mix of essential services and recreational opportunities that would cater well to seniors looking for a vibrant community to call home.

Places of Worship

• Episcopal Church Of The Transfiguration (0.6 miles)
• Preston Hollow Presbyterian Church (3.6 miles)
• Temple Emanu-El (4.5 miles)
• St Monica Catholic Church (4.6 miles)
• Northway Christian Church (4.7 miles)
• Webb Chapel Church of Christ (4.9 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• The Hideaway (1.7 miles)
• Al Biernat's North (1.8 miles)
• Kenny's Wood Fired Grill (2.5 miles)
• Ida Claire (2.6 miles)
• Wingstop (2.7 miles)
• The Mucky Duck Bar (2.9 miles)
• Braum's (2.9 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)
• Mimi's Star Cafe (5.3 miles)

Parks

• Addison Circle Park (3 miles)
• R.P Brooks Park (5 miles)
• Germany Park (6.3 miles)
• Russell Creek Park (6.7 miles)

Theaters

• Alamo Drafthouse Cinema (3.2 miles)
• AMC Theater Northpark (4.5 miles)
• Alamo Drafthouse Lake Highlands (5.2 miles)

Physicians

• Eye Care Associates (3.7 miles)
• Pediatric Associates of Dallas (3.7 miles)
• Eminent Medical Center (5 miles)
• Plano Orthopedic & Sports Medicine Center (5.9 miles)
• The ENT & Allergy Centers of Texas (6.2 miles)

Hospitals

• Texas Health Presbyterian Hospital Dallas (3.9 miles)
• The Heart Hospital Baylor Plano (5.7 miles)

Transportation

• Park Lane Station (4.4 miles)
• Arapaho Center Station (4.4 miles)
• U-Haul Moving & Storage (6.6 miles)
• Dallas Love Field (DAL) (6.9 miles)
• TSA Security Checkpoint (7 miles)
• Southwest Airlines (7 miles)