Belmont Village Senior Living Turtle Creek

Pros

• The executive team is very responsive and compassionate, making communication easy and addressing residents' needs with understanding.
• Belmont Village Turtle Creek was appreciated for its smaller facility size, which allowed for a more personalized experience during an emergency admission.
• Residents have reported excellent experiences, highlighting the friendly and hardworking staff who enhance their overall enjoyment of living there.
• The facility boasts good food, engaging activities, and a welcoming atmosphere that contributes to residents feeling content and cared for.
• Many individuals found the amenities appealing, including a nice dining area, pool, workout room, and entertainment options like happy hour.
• Residents or family members felt peace of mind knowing there was 24/7 nursing care available and praised the community’s attention to memory impaired care.
• Some reviewers indicated they would recommend Belmont Village to others due to the attentive staff and overall pleasant living environment.

Cons

• The facility provided nothing but lies regarding the care and services that could be offered to residents.
• There were multiple instances of medication errors, leading to frustration over their in-house pharmacy's high prices.
• Response times for emergency call buttons ranged from 20 to 40 minutes, raising concerns about safety.
• Dining service was subpar, with residents often running out of food choices early during meal times.
• Calls for necessary accommodations, such as a new bed, were ignored until an incident occurred.
• The facility felt dated and less appealing compared to other communities, despite being more expensive.
• Room sizes were deemed too small relative to the high costs of living there.
• Maintenance issues persisted in common areas, like the movie room, which had neglected seating despite being relatively new.
• The overall service quality did not meet expectations given the price point charged by the facility.
• Complaints about housekeeping and hygiene remained unresolved after nearly two years of reporting them.

Review

Belmont Village has garnered a mixed bag of reviews from families and residents regarding their experiences at the facility. Many comments highlight the responsiveness and accessibility of the executive team, as well as the compassion they exhibit toward residents, particularly during significant transitions like moving aging parents to assisted living. Families appreciate how easy it is to communicate with staff members, who are willing to answer questions and address concerns. One reviewer noted a positive experience when navigating care options for a dialysis patient, praising the staff's awareness of individual needs.

Despite these commendations, numerous negative experiences were reported by families feeling misled during their search for appropriate care options for their loved ones. One family recounted a frustrating experience with medication distribution that was exacerbated by suggestions to switch to an in-house pharmacy which they found prohibitively expensive. There are accounts of slow response times when emergency call buttons were pressed, leading some families to feel anxious about their loved one's safety and well-being in the event of an urgent need.

The dining experience also received mixed reviews—while some residents enjoyed good food and appreciated the variety offered, others observed that meal availability dwindles too quickly; running out of main courses before dining hours ended raised concerns among families about service quality relative to pricing. The high cost of living at Belmont Village led some reviewers to question whether they received adequate value for what they paid, especially when compared to other facilities in the area that appeared more modern and had better-appointed units.

Another theme that emerged was dissatisfaction with inadequate staffing levels despite visible efforts from management. Families expressed concern over staff shortages impacting service quality and attentiveness. While positive experiences were shared regarding certain caregivers who formed meaningful connections with residents through individualized care approaches, this was not universal across all shifts or departments. Some families found themselves resorting to hiring additional caregivers for their loved ones due to shortcomings in routine services provided by Belmont's staff.

Several reviewers acknowledged Belmont Village's array of amenities designed for active elderly lifestyles—such as pools and fitness centers—but noted that even those features suffered from maintenance issues. Residents spoke positively about entertainment programs but felt there could be more emphasis placed on structured activity direction for engagement among residents—a particular priority cited by many families seeking community activities tailored for various interests.

Ultimately, while many praise Belmont Village's aesthetic appeal—highlighted by friendly staff and a conducive environment—the collective feedback indicates room for improvement in critical areas such as responsiveness during emergencies, consistent service quality concerning medication management and meals, as well as maintaining sufficient staffing levels. Moving forward, it's clear that while there are elements worth celebrating at Belmont Village Turtle Creek, achieving consistently high standards will require ongoing attention from leadership committed to addressing long-standing concerns voiced by both current residents and their families alike.

This part of Dallas, Texas offers a vibrant and diverse community with a variety of amenities within close proximity. With a plethora of restaurants, cafes, pharmacies, and transportation options nearby, residents can easily access everything they need for their daily lives. Additionally, the area boasts several parks and medical facilities, including hospitals and physicians' offices, providing convenient access to healthcare services. Places of worship are also readily available for those seeking spiritual fulfillment. Furthermore, entertainment options such as theaters are within reach for leisure activities. Overall, this neighborhood provides a well-rounded environment that caters to the needs and interests of seniors looking to live in a dynamic and accessible area.

Restaurants

• Eatzi's Market & Bakery (0.3 miles)
• Round-Up Saloon (0.4 miles)
• Hunky's (0.4 miles)
• Katy Trail Ice House (0.5 miles)
• Mutts Canine Cantina D (0.6 miles)
• The Rustic (0.7 miles)
• Stoneleigh P (0.7 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)

Cafes

• Starbucks (0.5 miles)
• Magnolias Sous Le Pont (1 miles)
• Starbucks (1 miles)
• The Henry (1.3 miles)
• Manhattan Project Beer Company (2.8 miles)
• Starbucks (3.9 miles)

Transportation

• Victory Station (1.3 miles)
• Pearl/Arts District Station (1.6 miles)
• Akard Station (1.8 miles)
• Inwood / Love Field Station (1.9 miles)
• Southwest Airlines (3.6 miles)
• TSA Security Checkpoint (3.6 miles)
• Baggage Claim (3.6 miles)

Parks

• Klyde Warren Park (1.3 miles)
• Exall Park (1.6 miles)
• Germany Park (2.5 miles)
• Tietze Park (2.8 miles)
• Fair Park (3.2 miles)
• Kessler Parkway Trail (3.5 miles)
• Kidd Springs Park (4.2 miles)

Physicians

• Drs. Gunby, Payne, And Littrell (1.9 miles)
• Aston Ambulatory Care Center (2 miles)
• Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (2.4 miles)
• Texas Medical Diagnostics (3.7 miles)

Hospitals

• Parkland Health & Hospital System (1.9 miles)
• Children’s Medical Center Dallas (1.9 miles)
• Jonsson Hospital (1.9 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (2 miles)
• Emergency Department (2 miles)
• UT Southwestern Outpatient Building (2.4 miles)

Places of Worship

• Cathedral of Hope (2.1 miles)
• Northway Christian Church (4.2 miles)
• Temple Emanu-El (4.3 miles)

Theaters

• Alamo Drafthouse Cedars (2.6 miles)