At Home Personal Care

Pros

• At Home Personal Care provides excellent care for elderly loved ones.
• Tonya and Kim consistently deliver excellent customer service.
• The caregivers are professional, skilled, and capable of meeting elderly care needs.
• The agency is top-rated for quality of care and level of communication.
• The agency has been a blessing to families, offering care with love, patience, and dignity.
• The staff are compassionate, reliable, and treat clients like family.
• The agency provides peace of mind and safety for families traveling or away from home.
• Onboarding and scheduling are engaging, thorough, and informative (Rocky's onboarding).
• The team responds promptly and communicates effectively, even on short notice.
• Crystal and her team deliver attentive care, with nurses ensuring meds are taken on time and flexible scheduling.
• Mikaela delivers outstanding customer service and professional, empathetic care.
• Tonya and her team are excellent with dementia care and highly responsive.
• The care team is punctual, friendly, and goes above and beyond to keep clients comfortable.
• The caregivers are dependable and consistent in long-term care.
• The pricing is fair and flexible with short-notice needs.

Cons

• The reviewer notes it was not a good fit for their mom.
• The reviewer describes it as the worst experience they've had with a caregiving company.
• The reviewer found the agency to be entirely unprofessional.
• The reviewer would not recommend the agency to anyone.

Review

Across the many heartfelt notes from families and friends, At Home Personal Care emerges as a company devoted to compassionate, professional home care for elderly loved ones and those recovering from medical events. The recurring threads are clear: responsive communication from leadership, skilled and caring frontline caregivers, and a deep commitment to treating clients with dignity, patience, and respect. Several families highlight Tonya and Kim as standout points of contact who consistently deliver excellent customer service, whether by email or phone, reinforcing a sense of reliability and trust from the very first interaction.

Many reviewers emphasize the professional caliber and preparedness of the caregivers who visit homes. They speak of staff who are not only capable of handling daily activities and transportation but who also bring a compassionate presence that helps elderly clients feel seen and valued. Caregivers are described as punctual, helpful with meals and light housekeeping, and skilled in managing more specialized needs, including dementia care. In one family's experience, the team's attentiveness and dedication provided reassurance that their loved one was safe and well cared for, allowing family members to travel with confidence. In another account, the team's communication - daily journals, shift-to-shift handoffs, and proactive updates - made a tangible difference in peace of mind and continuity of care.

Long-term relationships with AHPC appear to be a common and deeply meaningful theme. One review recounts 11 years of care for a mom, and multiple caregivers who became like family, bolstering a sense of stability and trust during daily routines and medical needs. A separate story describes three years of care for both parents, with the caregivers bringing love, patience, and individualized attention. Families repeatedly note that the staff don't just meet practical needs; they acknowledge the person behind the need - celebrating small moments, supporting independence where possible, and maintaining dignity in every interaction. Such testimonials convey a level of commitment that extends beyond the moment-to-moment tasks of caregiving.

Several individuals spotlight specific team members whose impact stood out. Mikaela is singled out for outstanding customer service, attention to detail, and a willingness to go the extra mile. Crystal's team is praised for responsiveness and dependable coordination, with particular compliments for a nurse who ensured medications were taken on time and for smooth scheduling adjustments when life required changes. Trudy, Krystal, and Tonya are repeatedly described as reliable, knowledgeable, and trustworthy, earning sticky referrals from both families and even senior living communities that rely on AHPC for their residents. There are also mentions of Rocky, who brings insightful and engaging onboarding experiences, and Teammates like Mary, who were punctual and kind. The repeated emphasis on professional, empathetic communication underscores how critical these human elements are to families navigating caregiving.

The practical side of AHPC's service shines in how it blends care with logistics. Reviewers frequently mention transportation support to medical appointments and procedures, timely on-site care, and the staff's ability to coordinate back-up plans when schedules shift. Families appreciate clear, in-person handoffs between shifts and the careful journaling of daily activities for review by loved ones. This combination of hands-on assistance with a reliable communication framework helps families feel in control and reassured that their loved ones are in capable hands, even when they cannot be there in person.

Not every review is uniformly positive, which adds balance to the narrative. One family describes a markedly negative experience, labeling it not a good fit and citing unprofessional behavior and unsatisfactory outcomes. While the vast majority of comments are glowing, this dissenting voice acknowledges that, as with any service industry, experiences can vary. The presence of such a critique alongside numerous endorsements serves as a reminder that every caregiving situation is unique, and compatibility between a family, a client, and a team matters as much as the services offered.

Overall, the consensus is striking: At Home Personal Care is seen as an outstanding choice for in-home elder care and post-hospital support. Families repeatedly express gratitude for the care, the compassionate approach to aging and recovery, and the dependable, responsive leadership that makes a real difference in daily life. They report feeling supported, safe, and confident enough to plan travel or routines with the knowledge that their loved ones are in good hands. When caregivers arrive with warmth, competence, and a readiness to adapt to changing needs, it leaves an impression that endures well beyond the immediate tasks at hand.

Restaurants

• True Kitchen + Kocktails (0 miles)
• Bottled Blonde Dallas (0.4 miles)
• Yardbird (0.6 miles)
• Four Corners Brewing Company (0.8 miles)
• Hooters (0.8 miles)
• Happiest Hour (0.9 miles)
• Moxie's (0.9 miles)

Transportation

• Pearl/Arts District Station (0.3 miles)
• Akard Station (0.3 miles)
• Victory Station (1 miles)
• Inwood / Love Field Station (3.5 miles)
• Southwest Airlines (5.3 miles)
• Baggage Claim (5.3 miles)
• TSA Security Checkpoint (5.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)

Parks

• Klyde Warren Park (0.6 miles)
• Exall Park (1 miles)
• Fair Park (2 miles)
• Kessler Parkway Trail (2.8 miles)
• Kidd Springs Park (3.1 miles)
• Tietze Park (3.4 miles)
• Tenison Park (4.2 miles)

Cafes

• The Henry (0.7 miles)
• Magnolias Sous Le Pont (1 miles)
• Starbucks (1.1 miles)
• Starbucks (1.8 miles)
• Manhattan Project Beer Company (2.1 miles)
• Starbucks (5 miles)

Hospitals

• Baylor Scott & White Heart and Vascular Hospital - Dallas (0.9 miles)
• Emergency Department (1 miles)
• Jonsson Hospital (1 miles)
• Children’s Medical Center Dallas (3.1 miles)
• Parkland Health & Hospital System (3.1 miles)
• UT Southwestern Outpatient Building (3.7 miles)

Theaters

• Alamo Drafthouse Cedars (0.9 miles)

Physicians

• Drs. Gunby, Payne, And Littrell (1.4 miles)
• Aston Ambulatory Care Center (3.3 miles)
• Betancourt Arlene Utsw Internal Medicine Pediatric Clinic Dallas (3.7 miles)
• Texas Medical Diagnostics (4.9 miles)

Places of Worship

• Cathedral of Hope (3.8 miles)