Hands from Above Assisted Living

Pros

• The facility is beautiful with amazing staff.
• Management and staff strive to meet residents' needs.
• The home offers a cozy feel, beautiful grounds, and a welcoming atmosphere.
• New management provides tasty meals and is approachable and responsive.
• The staff are friendly, flexible, and understand residents' needs.
• The rates are reasonable and the food is good.
• Cameras provide 24/7 monitoring for loved ones.

Cons

• The facility is described as the worst facility.
• There are roaches everywhere in the facility.
• The facility doesn't have food for residents; staff have to pay out of pocket to feed them.
• There is black mold in the bathrooms.
• The facility smells like urine and mold.
• There are not enough staff for the number of residents.
• Medications were missed for eight days in four weeks, including almost no noon doses.
• The reviewer does not recommend this facility.

Review

The collection of reviews about Above & Beyond reveals a striking mix of experiences, with many families praising the place as a warm, welcoming, and highly attentive home for their loved ones, while a separate set of comments raises serious concerns about cleanliness, safety, and care routines. The overarching tone in the favorable notes is that this home feels less like a traditional facility and more like a thoughtfully run, person-centered environment where staff go to great lengths to meet residents' needs and create a comfortable atmosphere. Yet alongside those glowing endorsements, one reviewer describes a much bleaker reality, painting a picture of a facility that falls short in essential areas and leaves families worried about basic standards of care.

In the most effusive of the praise, a reviewer commends the facility's beauty and the "amazing staff," emphasizing how the team and management consistently place guests' needs above all else. The reviewer notes that a father's close friend recently moved in and that this move was accompanied by an impression of excellence in service and accommodation. This account highlights the staff's dedication to comfort, health needs, and supportive, loving hands. The sentiment is that Above & Beyond is not just a place to live but a place where residents receive individualized attention and where the whole team strives to meet every request. The reviewer even suggests there is no reason to look elsewhere, expressing strong confidence in the facility's ability to keep residents happy and healthy with no worries.

Another positive perspective comes from a family whose mother has been a resident for two years. They praise the "cozy feel of the antique home" and the appealing grounds, calling the environment inviting in a way that feels like a home rather than a clinical setting. This reviewer notes a noticeable improvement under new management, with meals described as tasty and the staff described as approachable and responsive whenever questions arise. The flexibility and understanding of staff are highlighted, along with a sense that the team genuinely cares about the resident's needs. The overall tone is one of wholehearted endorsement, with a clear willingness to recommend Above & Beyond to others seeking a nurturing place for a loved one.

A separate long-term resident narrative emphasizes the positive impact of ongoing care and the sense of stability that comes with consistent leadership. The reviewer has had a mother living there for more than three years and acknowledges that no place is perfect, butAbove & Beyond comes as close as it gets in their view. They credit reasonable rates and, with the new ownership, notably better food. The emphasis on personalized care is strong - special consideration is given to dietary needs and the resident's changing conditions, including a bed-bound period during which staff are described as ensuring regular turning and changing every two hours. This account also highlights practical safety features that provide reassurance to families: cameras allow the family to check on their loved one 24/7 from laptop or phone, and a full-time manager is cited as contributing to smoother operations. The reviewer paints a picture of a home that feels welcoming and familial, with a sense that visitors are always welcome and that community activities - church groups and casual visits - are part of the fabric of life there. The overall message is a high degree of confidence in both the quality of care and the atmosphere, with a strong recommendation to other families.

Not all experiences align with the glowing narratives, and one reviewer offers a stark counterpoint. They describe their mother's month-long stay as a failure in basic care: missed medications on eight days out of four weeks and only one instance of noon medications delivered during that period. They attribute the issues to insufficient staffing rather than neglect alone, noting that the staff are kind but simply not enough to manage the number of residents. The conclusion is a cautious warning - despite pleasant interactions with staff on the surface, the reviewer does not feel this facility is equipped to provide reliable, consistent med administration and care. This negative account highlights how critical staffing levels and medication protocols are to families when choosing a home for their loved ones.

A recurrent thread in the more positive notes is the emphasis on caring staff and attentive leadership. One reviewer explicitly states that the staff are "so caring" and that service is top-notch, with the owner singled out as helpful and supportive. This sentiment reinforces the idea that a strong and accessible leadership presence, combined with compassionate caregivers, can greatly influence family confidence and resident well-being. The same reviewer's tone suggests a belief in Above & Beyond as a place where residents are valued, supported, and treated with dignity, contributing to a sense of being part of a community rather than merely residing in a facility.

Taken together, these reviews present a complex portrait of Above & Beyond. On one side, families speak about a homey, attractive environment where staff members are genuinely dedicated to the residents' comfort, safety, and enjoyment. Positive descriptions repeatedly mention the antique charm of the building, well-kept grounds, tasty meals, and a culture of accessibility and responsiveness. The presence of features like cameras for 24/7 viewing and a full-time manager are highlighted as practical assurances that families can monitor and rely on the care being provided. The overarching happiness and gratitude expressed by many reviewers suggest that, for some residents and families, Above & Beyond lives up to its name and the ideals of compassionate senior living.

On the other side, a concerning minority of reviews points to critical failures that could have serious implications for residents' health and safety. The most alarming claims describe pervasive roaches, mold, and a facility that smells of urine, accompanied by a claim that there is no sufficient food and that staff must use their own money to feed residents. Another review emphasizes alarming gaps in medication administration, with multiple missed doses and insufficient staffing to ensure timely medications. These accounts, if accurate, reflect fundamental problems in cleanliness, nutrition, and pharmacological oversight that would demand immediate attention from management and regulatory bodies. While these complaints represent a minority of voices, they carry significant weight for families evaluating risky scenarios for their loved ones.

In terms of guidance for families considering Above & Beyond, the mixed nature of these reviews suggests a careful, discerning approach. The facility appears to offer a compelling combination of a warm, home-like environment, strong leadership, and attentive staff in many cases, along with concrete features that appeal to families seeking transparency and reassurance, such as cameras and direct access to management. However, the serious negative claims about pests, odors, inadequate food, and inconsistent medication delivery indicate that potential residents and their families should seek out direct observations, ask pointed questions about staffing ratios and protocols, and request up-to-date references, inspection reports, and a trial visit to assess the current state of operations. In short, Above & Beyond is portrayed by many as a gem - a place where residents can feel truly cared for and part of a family - while also carrying cautionary notes that underscore the importance of diligence, oversight, and ongoing conversations with staff and management to ensure a consistently high standard of care.

This area of Conroe, Texas offers a variety of amenities and services that may be of interest to seniors looking to relocate. With multiple physicians and pharmacies in close proximity, accessing healthcare is convenient. Additionally, there are several dining options ranging from fast food to casual dining for easy meal choices. Places of worship are available nearby for those seeking spiritual fulfillment, and various parks provide opportunities for outdoor activities and relaxation. The presence of hospitals and a mental health treatment facility ensures accessible healthcare services when needed. Transportation options are also readily available with the nearby airport, making travel convenient. Overall, this area provides a well-rounded community with essential resources for seniors considering senior living in Conroe.

Physicians

• Clinica Hispana Emmanuel (0.6 miles)
• Eye Trends (1.2 miles)
• Centro Medico Tumi (1.4 miles)
• Dr D's Urgent Care (1.6 miles)
• Conroe Family Medicine PA (1.8 miles)
• Clarity Hearing (1.9 miles)
• Today's Vision (2.3 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.9 miles)
• H-E-B Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.4 miles)
• Village Pharmacy (2.6 miles)
• Health Mart Pharmacy (2.6 miles)

Restaurants

• Pacific Yard House (0.8 miles)
• McDonald's (1 miles)
• Golden Corral (1 miles)
• McDonald's (1.2 miles)
• Chick-Fil-A (1.2 miles)
• Sonic Drive-In (1.2 miles)
• Margarita's Mexican Restaurant (1.2 miles)

Places of Worship

• Sacred Heart Catholic Church (1 miles)

Hospitals

• Montgomery County Mental Health Treatment Facility (1.1 miles)
• Pulmonary Critical Care & Sleep Associates (2.5 miles)
• Pre Admission Testing Conroe Regional Medical Center (2.7 miles)
• Conroe Surgery Center (2.8 miles)
• Solara Rehab (2.8 miles)

Cafes

• Toasted Yolk Cafe (1.5 miles)
• 105 Cafe (1.6 miles)
• Starbucks (1.6 miles)
• Summer Moon Coffee (3.1 miles)
• Starbucks (7.1 miles)

Parks

• Lions Park (2 miles)
• Gene Campbell Sports Complex (2.4 miles)
• McDade Park (4.3 miles)
• Jacob's Reserve Park (5.8 miles)
• W G Jones State Forest (6.2 miles)

Transportation

• Conroe-North Houston Regional Airport (CXO) (2.8 miles)

Theaters

• The Grand 14 - Conroe Theatre (3.9 miles)