Above and Beyond Assisted Living Inc

Pros

• The facility is a beautiful, cozy antique home with excellent accommodations and grounds.
• The management and staff are caring, friendly, flexible, and consistently meet residents' needs.
• The new management delivers tasty meals and is approachable and responsive.
• Having a full-time manager keeps operations running smoothly.
• The cameras are a blessing, allowing 24/7 monitoring from home.
• The home's beauty and history make residents feel truly at home.
• The staff are dedicated, providing top-notch service, and the owner is helpful.

Cons

• It is the worst facility.
• There are roaches everywhere.
• There is black mold in the bathrooms.
• The facility smells of urine and mold.
• They don't have adequate food; staff have to pay out of pocket to feed residents.
• Medications were missed for eight days out of twenty-eight.
• There is not enough staff to care for the number of residents.
• The reviewer does not recommend this facility.

Review

Above & Beyond appears to be a place that inspires very strong, sometimes contradictory reactions from families and loved ones who have interacted with it. On one side, there are glowing expressions of gratitude for a beautiful, homelike setting and a team that goes above and beyond to meet residents' needs. On the other side, there are jarring accounts of serious shortcomings that left families deeply unsettled. Taken together, the collection of reviews paints a complex portrait of a facility that some see as a comforting home with attentive, loving care, and others experience as a location with significant safety and quality concerns.

Several reviewers frame Above & Beyond as a truly beautiful facility with an industry-leading level of care and attention. One account emphasizes a "beautiful facility with amazing staff," describing the staff as highly attentive and the management as excellent at prioritizing guests' needs. A family member notes that their father's closest friend moved into the home and found the accommodations to be "very beautiful" with staff who "over achieve at excellence in placing guests needs above all else." This perspective highlights not only physical charm - antique d?cor, beautiful grounds - and a staff culture committed to comfort, health, and hands-on support. In these voices, the staff's responsiveness, the warmth of the environment, and the impression that residents are valued and cared for stand out as the strongest and most persistent positives.

Other reviews reinforce that sense of a homey, comforting atmosphere. A mother who has been a resident for several years describes the facility as having a "cozy feel" and appreciates that the new management provides "tasty meals" and remains approachable and responsive to questions. The same reviewer emphasizes the friendly, flexible staff who "understand my mom's needs." A different account similarly praises the change in ownership, noting that with the new team, meals are "really good," and that there is "special consideration" given to each resident's dietary needs and preferences. This reviewer also highlights the practical benefits of a 24/7 monitoring environment with cameras - described as a "God sent blessing" that allows family members to check in anytime. That same narrative points to a full-time manager helping to keep operations smooth and mentions the feeling that the home provides a sense of belonging - "at home, not in a facility."

The positive stories are often framed with concrete examples of the ways Above & Beyond supports families. Several reviewers talk about individualized attention to health and daily routines, including memories of residents who require extra care, such as bed-bound individuals who still receive meticulous turning and changes on a regular schedule. The sense of a family-like atmosphere is repeatedly mentioned, with visitors and church groups welcomed to spend time with residents, and a steady rhythm of coffee, sweets, and social moments that contribute to a cheerful, communal vibe. The emphasis on accessibility for families - open doors, questions answered promptly, and an environment where loved ones feel included - also comes through as a core strength in multiple accounts.

Yet, not all feedback aligns with those consistently positive impressions. A few reviews deliver sharp warnings about the facility. One reviewer - clearly distressed - describes Above & Beyond as "the WORST facility," asserting that roaches were present throughout the building, food was in short supply, and staff had to pay out of pocket to feed residents. The same account cites black mold in bathrooms and a pervasive odor of urine and mold, painting a picture of a hazardous, unsanitary environment. The reviewer's negative experience also centers on a perceived mismatch between the facility's stated standards and the realities on the ground, including concerns about overall cleanliness and resident welfare.

Another perspective focuses on medication administration and staffing levels. A reviewer who described their mother's stay of one month reported that meds were missed eight days out of four weeks, and noon medications were missed on all but one day. The comment attributes the lapses to understaffing, noting that while staff were friendly, there simply were not enough hands to manage the number of residents. This testimony underscores a critical safety concern: timely, accurate medication delivery is a fundamental standard in any assisted living environment, and repeated omissions can have serious consequences for vulnerable residents.

There are also mixed or cautious voices that acknowledge strengths while urging careful consideration. One review emphasizes the care and responsiveness of the staff and owner and declares it the "best place," even as other reviews describe a need for consistent staffing and robust quality controls. Another account acknowledges that no facility is perfect but notes that Above & Beyond feels as close to perfect as it gets, praising the new ownership's improvements to food quality and the overall atmosphere of care and support. In these stories, the facility is seen as capable of delivering meaningful, compassionate experiences, albeit with caveats that point to ongoing areas for improvement.

In sum, experiences at Above & Beyond span a wide spectrum. The facility is repeatedly praised for its beauty, its warm, home-like environment, and the dedication of many staff members and managers who strive to meet residents' needs with attentiveness and kindness. The newer leadership is credited with improvements in meals, responsiveness, and a sense of belonging for residents and families alike. However, there are persistent and serious concerns voiced by others: pest and sanitation issues, odor problems, inconsistent medication administration, and questions about staffing adequacy. For families considering Above & Beyond, the reviews suggest a careful, case-by-case evaluation - visiting in person, meeting the staff, observing daily routines, and asking pointed questions about medication protocols, housekeeping standards, pest control, and staffing ratios. The range of experiences reflects a facility that can be a true, loving home for some residents while presenting significant risks or disappointments for others, depending on circumstances, time, and perhaps even the particular unit or caregiver on duty.

This part of Conroe, Texas, offers a convenient and well-equipped community for senior living. With multiple pharmacies, physicians' offices, restaurants, places of worship, cafes, hospitals, parks, transportation options, and even a theater nearby, residents have easy access to essential services and amenities. The proximity to healthcare facilities like the Montgomery County Mental Health Treatment Facility and Conroe Regional Medical Center provides peace of mind for seniors needing medical attention. Additionally, the variety of dining options and recreational spaces such as Lions Park and the Gene Campbell Sports Complex offer opportunities for socialization and leisure activities. Overall, this area presents a comfortable and accommodating environment for seniors looking to settle down in Conroe.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• H-E-B Pharmacy (1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (2.2 miles)
• Village Pharmacy (2.6 miles)
• Health Mart Pharmacy (2.6 miles)

Physicians

• Clinica Hispana Emmanuel (0.7 miles)
• Eye Trends (1 miles)
• Dr D's Urgent Care (1.3 miles)
• Centro Medico Tumi (1.4 miles)
• Conroe Family Medicine PA (1.6 miles)
• Clarity Hearing (1.6 miles)
• Today's Vision (2.1 miles)

Restaurants

• Golden Corral (0.8 miles)
• McDonald's (0.8 miles)
• Pacific Yard House (0.9 miles)
• Chick-Fil-A (1 miles)
• McDonald's (1 miles)
• Luby's (1.1 miles)
• Margarita's Mexican Restaurant (1.1 miles)

Places of Worship

• Sacred Heart Catholic Church (0.9 miles)

Cafes

• Toasted Yolk Cafe (1.3 miles)
• 105 Cafe (1.3 miles)
• Starbucks (1.4 miles)
• Summer Moon Coffee (3.1 miles)
• Starbucks (7.1 miles)

Hospitals

• Montgomery County Mental Health Treatment Facility (1.3 miles)
• Pulmonary Critical Care & Sleep Associates (2.4 miles)
• Pre Admission Testing Conroe Regional Medical Center (2.7 miles)
• Conroe Surgery Center (2.8 miles)
• Solara Rehab (2.8 miles)

Parks

• Lions Park (2.1 miles)
• Gene Campbell Sports Complex (2.6 miles)
• McDade Park (4.1 miles)
• Jacob's Reserve Park (5.7 miles)
• W G Jones State Forest (6.2 miles)

Transportation

• Conroe-North Houston Regional Airport (CXO) (2.9 miles)

Theaters

• The Grand 14 - Conroe Theatre (3.8 miles)