Heritage Place Assisted Living & Memory Care

Pros

• The staff at Heritage Place are incredibly helpful and regularly check on residents, ensuring that their needs are met.
• Many families appreciate the good communication between the staff and family members, keeping them well-informed about their loved ones' care.
• Residents enjoy the food, with several praising it as tasty and accommodating to dietary restrictions.
• The facility offers a variety of activities that keep residents engaged and busy, contributing to a positive living environment.
• Families feel secure knowing that the staff genuinely care for their loved ones and go above and beyond in providing support.
• The community has nice room sizes and an overall pleasant atmosphere that feels more like a community than a nursing home.
• Overall, many families express satisfaction with the level of care provided, stating that staff treat residents with kindness and compassion.
• Some reviewers are happy with the proactive measures taken by staff during challenging times, such as COVID-19 updates and communication.

Cons

• The facility is consistently understaffed and unable to retain employees, which negatively impacts the quality of care.
• Communication from management is poor, with families often left in the dark about important issues, such as the need for a specific DNR form.
• The food served at the facility is consistently awful, reminiscent of old school cafeteria meals, leading residents to prepare their own meals.
• Management has changed frequently, resulting in a lack of stability and accountability within the facility.
• Residents experience long wait times for assistance due to staffing shortages, particularly on weekends.
• There are complaints of personal belongings going missing and inadequate responses to concerns raised by family members.
• Families have encountered unexpected price escalations for care costs shortly after moving in, with little transparency from the front office.
• Management's handling of financial matters has been described as unprofessional and lacking clear communication regarding charges and agreements.
• While some staff members show genuine care for residents, overall management appears disorganized and ineffective in supporting both staff and residents' needs.

Review

Heritage Place is an assisted living facility in Burleson that has elicited a diverse range of opinions from families whose loved ones reside there. One consistent commendation among reviews revolves around the staff, who are frequently described as caring, attentive, and accommodating. Many reviewers noted that the staff routinely checked on residents and made efforts to assist them in navigating their daily routines. This dedication has been especially appreciated by families seeking reassurance during stressful times. Several families expressed their willingness to recommend Heritage Place to others based solely on their positive experiences with the staff’s involvement and responsiveness.

Despite these positive remarks about the personnel, some reviews highlighted significant concerns regarding staffing levels within the community. Multiple reviewers pointed out that Heritage Place appeared to be chronically understaffed, which led to long response times when residents required assistance. Families reported instances where caregivers were overwhelmed due to high resident-to-staff ratios, particularly on weekends. Some families voiced frustration at not having enough nursing staff available for critical situations or concerns—a sentiment echoed by those who witnessed frequent turnover among both management and care staff. This inconsistency in staffing not only affected the level of care residents received but also contributed to a sense of instability within the facility itself.

In addition to staffing issues, several reviewers voiced dissatisfaction with the quality of food provided at Heritage Place. While some enjoyed specific meals or appreciated alternate dietary accommodations—especially for those with restrictions like diabetes—many others found the overall dining experience unsatisfactory. Complaints ranged from poorly prepared meals reminiscent of school cafeteria food to instances where food was burnt or undercooked. In fact, some family members took it upon themselves to supplement their loved one’s diet with groceries because they felt unable to rely on what was being served at mealtimes.

The community's governance appeared as another major concern voiced by multiple reviewers. Reports of frequent director changes—sometimes numbering seven or eight over a short span—left many feeling uncertain about leadership stability and accountability within Heritage Place. The lack of continuity among management often resulted in inconsistent policies that frustrated both staff and residents alike, leading families to feel that there was insufficient authority present on-site when issues arose.

Financial transparency—or rather, its lack thereof—also emerged as a crucial point for many families dealing with Heritage Place. Some residents faced unexpected increases in care costs within weeks of moving in, leading them into financial strain without adequate explanation or prior warning from administration offices. Reviews accused management of withholding important information regarding fee structures while also levying non-refundable deposits and "move-out" penalties that seemed unreasonable given the quality of service delivered.

Despite these challenges illuminated in numerous reviews, it was clear through many accounts that there remained groups who valued their experiences at Heritage Place highly due primarily to individual staff members’ compassion and dedication towards residents' well-being. Those relationships formed between caregivers and residents seemed integral in creating a reassuring environment amidst broader systemic issues facing their administrative structure. Parents noted feeling remarkably secure after witnessing how much effort went into caregiving despite regularly acknowledged setbacks tied directly back into operational struggles occurring behind closed doors.

With such contrasting perspectives concerning both care quality versus administrative hurdles existing throughout this assisted living facility, potential clients may need thorough consideration before making decisions related specifically toward transitioning family members into this particular setting. Exploring firsthand what interactions look like between current staffers along with prospective management may unveil deeper insights than mere surface observations could provide—a vital piece for anyone contemplating entrusting their loved ones’ overall needs at an establishment like Heritage Place moving forward.

This part of Burleson, Texas offers a convenient and accessible neighborhood for seniors looking to settle down. With several hospitals nearby such as Texas Health Huguley Hospital and Baylor Emergency Department, residents can rest assured knowing that they are in close proximity to medical care. There are also various physicians' offices including Fort Worth Heart and Lone Star Orthopedics for regular check-ups and specialized care. The area boasts a variety of dining options ranging from Olive Garden to Chick-Fil-A, as well as pharmacies like CVS and Walgreens for easy access to medications. For recreational activities, residents can enjoy movies at AMC Burleson 14 or take a stroll in Overton Park. Overall, this part of Burleson provides a well-rounded community with essential amenities for comfortable senior living.

Hospitals

• Texas Health Huguley Hospital Fort Worth South (0.6 miles)
• Baylor Emergency Department At Burleson (0.8 miles)
• TotalCare Clinic (2.8 miles)
• Bhcs (3.4 miles)
• Regency Hospital of Fort Worth (8.3 miles)
• Texas Health Harris Methodist Hospital Southwest Fort Worth (8.4 miles)
• Tele 4 (8.4 miles)

Physicians

• Fort Worth Heart (0.7 miles)
• Lone Star Orthopedics (0.7 miles)
• Wilshire Family Medicine Clinic (2.9 miles)
• Occupational Health Solutions (6.6 miles)
• Hoffman Family Practice Associates, PA (6.8 miles)
• Berry Stewart Eye Center (6.8 miles)
• Bowie Camp Clinic (7.7 miles)

Theaters

• AMC Burleson 14 (1 miles)
• Movie Tavern Hulen (8.6 miles)
• Cinemark (9.3 miles)

Restaurants

• Olive Garden (1 miles)
• Logan's Roadhouse (1.1 miles)
• Chick-Fil-A (1.2 miles)
• McDonald's (1.4 miles)
• Taco Cabana (1.5 miles)
• Sonic Drive-In (1.6 miles)
• Sonic Drive-In (2.6 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.8 miles)
• Kroger Pharmacy (5.1 miles)
• Walgreens (5.3 miles)
• CVS Pharmacy (5.3 miles)

Places of Worship

• Open Door Church (3 miles)
• St Stephen Presbyterian Church (9.4 miles)

Parks

• Panther Stadium (5.4 miles)
• Overton Park (9.3 miles)

Cafes

• Starbucks (7.3 miles)