Tuscany Park at Buda

Pros

• Karen is awesome.
• The complex is quiet and calm.
• The amenities are amazing.
• The pool is always open and well-maintained.
• The people here are the best; the managers and maintenance crew are top notch.
• The location is super convenient, with Walmart and many stores and restaurants just a few minutes away.
• The property is well manicured.
• The maintenance team provides fast, high-quality service.

Cons

• The maintenance men are rude and one of them has sticky fingers.
• The front office knew about misconduct and wouldn't send him into residents' apartments alone.
• It took four months to address the leak and clean the carpet.
• The front office is hard to reach for residents.
• The manager's lateness and distance caused delays in repairs.
• A window repair took a month to be completed.
• The complex tried to charge residents $400 for the window repair.
• There is an ongoing cockroach infestation, with pest control only responding when requested, and roaches in the walls.
• Management shows a lack of urgency and accountability.
• Maintenance does not respond promptly to emergencies, and some residents have had to pay for hotel stays.

Review

Tuscany Park at Buda is a community that elicits a wide range of experiences from its residents. For some, it feels comfortable, well-located, and well-maintained, with a staff that is friendly and accommodating. For others, especially since the new management took over, it has become a source of daily frustration, with slow responses, communication gaps, and serious safety and health concerns. In one resident's words, the property can be "very comfortable in every way," yet behind that comfort lies a growing sense of unease for others whose experiences diverge dramatically.

A recurring theme in the more negative accounts is the difficulty of getting timely maintenance and clear communication. Several residents described long, painful delays in basic fixes after major problems. An air-conditioning leak soaked a carpet, and despite constant follow-up calls, it took about four months to have the carpet cleaned. Another resident faced a window that broke, and despite reporting it promptly, the repair stretched over weeks and then months, with repeated explanations that the manager was unavailable or on vacation. The front office, they say, is hard to reach - often requiring multiple calls before anyone answers - and there were days when the office did not open at the stated time, leaving residents to go to work frustrated and empty-handed. When repairs finally occurred, the process still felt disjointed and slow, and the eventual charge for the window repair became a point of contention.

Alongside maintenance delays, concerns about staff conduct and security have troubled some residents. A long-running complaint cited serious misconduct by a maintenance worker, described by one resident as having "sticky fingers." The front office reportedly acknowledged prior issues with this individual, and residents were advised to not allow that worker into units alone. In another troubling anecdote, a resident recounted that a maintenance worker (referred to by the nickname "Big Guy") had entered their apartment and removed items, a claim that amplified feelings of insecurity. These accounts contribute to a broader perception that management may be aware of problems but not moving quickly enough to address them or to communicate clearly about what is happening.

Pest control has added another layer of strain for some residents, particularly for those with health concerns or who are pregnant. One resident, eight months pregnant, described an ongoing roach infestation that began the day she moved in. Despite repeated reports, pest control visits appeared to be reactive rather than proactive, with management only responding after tenants requested service rather than addressing a building-wide issue. A single pest-control visit forced her to vacate for 24 hours, and the offered rent discount - one day - felt far from adequate given the health risks and disruption. The roaches were described as creatures living within the walls, making repeated, preventative treatment feel necessary rather than merely responsive. The desire for a more urgent, comprehensive approach - potentially treating the entire building - was voiced by multiple residents who felt that comprehensive solutions and compensation for health risk should be standard practice in a serious infestation.

Despite these negative narratives, the community is not uniformly discouraged. A number of residents paint a very positive picture of the complex, praising the staff for their friendliness, responsiveness, and professionalism. Several comments emphasize a well-kept property and dependable maintenance crews that respond promptly to requests, contributing to a sense of safety and comfort. The amenities receive frequent praise: a well-maintained pool, manicured landscaping, and a layout that many residents enjoy. The location is repeatedly highlighted as convenient, with easy access to Walmart and a host of nearby shops and restaurants, making day-to-day errands and activities straightforward. Names like Karen and the broader office team are recalled fondly by some residents for their courtesy and willingness to help, underscoring that the experience here can be distinctly positive when management operates smoothly.

There are also more mixed or situational notices about the management team and procedures. Some residents recount having smooth experiences with rent payments, noting that management demonstrates flexibility and understanding, which eases financial stress. Others recount tense or confusing interactions where rent processing or accountability felt inconsistent, with anecdotes of misapplied payments or accusations until the issues were located and resolved. Front-desk interactions range from consistently friendly and helpful to occasionally frustrating when calls are not promptly answered or when urgent needs feel overlooked. Still, a number of residents celebrate a generally quiet, calm, and safe living environment, reinforcing that for some, the property remains a solid choice and a worthwhile place to call home.

In the end, Tuscany Park at Buda emerges as a property of contrasts. It is a place where many residents genuinely love certain aspects - the apartment layouts, the quiet atmosphere, the ongoing upkeep, and the convenience of its location. Yet for others, the transition to new management has brought a cascade of issues: delayed repairs, communication gaps, concerns about staff conduct, and health and safety worries due to pests. A few residents report positive changes after management engagement, and some praise is directed at specific staff members who consistently deliver good service. The community's future reputation will likely hinge on the extent to which leadership can sustain timely maintenance, transparent communication, comprehensive pest management, and a heightened focus on resident safety and satisfaction.

If you're considering Tuscany Park at Buda, the experiences here suggest weighing both the strengths and the grievances. It can be a comfortable, well-located home with responsive staff and well-kept grounds, but potential tenants should also be mindful of the reported maintenance delays, communication challenges, and health concerns raised by pest issues and alleged security incidents. As some residents have noted, management has shown willingness to address problems when engaged - an encouraging sign for prospective residents who value proactive, attentive management and a community that learns from its missteps.

Parks

• Stone Ridge Park (0.4 miles)
• Buda City Park (1.6 miles)
• The Watering Bowl (4.6 miles)
• Mary Moore Searight Metropolitan Park (6.9 miles)
• Onion Creek Metro Park (6.9 miles)
• Gregg-Clarke Park (7 miles)
• Waterleaf Park Beech Drive (7.3 miles)

Restaurants

• Zaxby's (0.7 miles)
• Chili's Grill & Bar (0.8 miles)
• Cracker Barrel (0.8 miles)
• Dan's Hamburgers - Buda (0.8 miles)
• Pinballz Kingdom (0.8 miles)
• Whataburger (0.9 miles)
• McDonald's (1 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (3.8 miles)
• H-E-B plus! Pharmacy (4.8 miles)
• Walgreens (4.9 miles)
• Walmart Pharmacy (5.1 miles)
• Kyle Total Healthcare (5.8 miles)
• Walgreens (6.1 miles)

Cafes

• Starbucks (1.1 miles)
• Nate's (1.6 miles)
• Starbucks (3.6 miles)
• Summermoon Coffee Bar (4.9 miles)
• Starbucks (6.7 miles)
• Starbucks (7.8 miles)
• Summer Moon Coffee (9.2 miles)

Physicians

• Carney, Linda Dr - Linda Carney, MD - AllMedPhysicians (2.8 miles)
• Southwest Dermatology (3.9 miles)
• Vincenz L. DeCastro, DO (3.9 miles)
• Vasquez Hector H MD-Communicare (4.4 miles)
• Greater Austin Pain Center (4.8 miles)
• Kyle Parkway OB/Gyn Associates (4.9 miles)
• Texan Ent & Allergy Specialists (4.9 miles)

Theaters

• Evo Entertainment (3.7 miles)
• Regal Metropolitan (9 miles)
• Alamo Drafthouse Cinema (9.1 miles)

Hospitals

• Seton Medical Center Hays (5 miles)
• Seton Healthcare Network (5 miles)
• Warm Springs Rehabilitation Hospital of Kyle (5.1 miles)
• Austin Oaks Hospital (9.6 miles)

Places of Worship

• St Anthony's Catholic Church (6.5 miles)