Propedia Home Health Services Inc.

Pros

• Propedia Home Health Services is wonderful, always there when needed, delivering the best care.
• Propedia provides great services and skilled nurses.
• The care from Propedia Home Health Services is exceptional, with professionalism, compassion, and dedication that makes a significant difference.
• Mr. Felix and the staff at Propedia are kind, helpful, and attentive to families' needs.
• Propedia is family?oriented, small but mighty, always making things right and highly accommodating; its nurses are the best.
• Propedia Home Health Services offers exceptional care with experienced, professional, compassionate, and attentive nurses, providing peace of mind and strong support.
• Since switching to Propedia, nights are staffed with punctual, caring nurses.

Cons

• The company had the wrong phone number for a patient for nearly two months and kept calling the wrong person despite being told to stop.
• The company is disorganized and disrespectful, non-responsive and combative when concerns are expressed.
• The company isn't in business long and the owner is described as rude; a family reports their daughter ended up in the hospital within a month and numerous issues, including doing their own time sheets, three weeks without a MARS, and no nurse supervisor.
• The owner, Felix, is described as not being a licensed nurse and acting as the nurse supervisor.
• Several reviewers explicitly state not to use this company.

Review

Propedia Home Health Services is described by many of its supporters as a company that feels like family - consistently there when you need them, with a strong sense of dedication and a focus on doing what's right for their clients. The sentiment echoes across several reviews that highlight how the staff, especially the nurses, show up with a level of professionalism, compassion, and reliability that makes a real difference in daily life. For families navigating home health care, these testimonials suggest a provider that prioritizes presence, responsiveness, and genuine care.

A number of reviewers emphasize the exceptional quality of care their loved ones receive. In particular, care for children and young family members is noted as outstanding: nurses are described as experienced, highly professional, compassionate, and attentive to every need. Reviewers say their daughters or other family members benefit from top-notch care that brings peace of mind and a sense of security. The caregivers are commended not only for technical competence but also for the warmth and attentiveness that support both patients and families during challenging times. Several accounts underscore that the care team's dedication translates into meaningful improvements in daily living and overall well-being.

Several reviewers recount personal experiences that reinforce their strong loyalty to the company. One account calls Propedia a "life saver" and credits Felix and the staff with being particularly receptive to needs and flexible in how they show up. There is praise for the company's family-oriented ethos and for being "small but mighty," with a capacity to make things right and to accommodate the schedules of busy families. The sense of gratitude is palpable in phrases about having all nursing hours now staffed and in expressing that the nurses are among the best - an endorsement that carries the weight of long-term relationships and dependable coverage.

Beyond the positive, there are also notes of frustration and concern that reflect more challenging experiences. A recurring theme involves communication lapses and mismanagement that led to awkward and repetitive contact with the wrong person. One reviewer described having the wrong patient number on file for an extended period and being continually contacted, only to have corrections ignored after repeated requests to stop. The experience included being targeted by calls from a person named Felix and ultimately blocking the number, with the reviewer characterizing the situation as a sign of poor organizational practices and a poorly run operation. This narrative highlights how even well-intentioned outreach can backfire when it's out of step with the correct contact information.

Other reviews take a more cautions-tone stance, urging potential clients not to use the company. Language used includes "do not use this company," describing the firm as disorganized and disrespectful, with a lack of responsiveness and a confrontational attitude when concerns are raised. These statements paint a picture of a service that - at least in some experiences - struggles with communication, follow-through, and customer service, making it difficult for families to feel secure about ongoing care.

A particularly critical review adds a broader set of concerns that touch on leadership and clinical supervision. The reviewer claims the company has not been in business long, notes rude behavior attributed to the owner, and alleges significant operational shortcomings after a short engagement, including missing time sheets, the absence of a nurse supervisor, and a supervisor who is not a licensed nurse. The critique goes as far as to question the company's overall competence by highlighting the purported lack of licensed nursing leadership and the potential risk to a loved one in care. While this account reflects a specific viewpoint, it contributes to the overall tapestry of experiences that potential clients may encounter.

Taken together, the range of feedback presents a nuanced portrait of Propedia Home Health Services. On the positive side, many families describe a dependable, compassionate, and family-centered team that provides high-quality nursing care, supports daily living, and brings reassurance during difficult times. The company's smaller size is framed as an asset by some, enabling a more personal and flexible approach that many clients find valuable. On the less favorable side, several reviews raise concerns about administrative organization, communication gaps, and consistency in service delivery, including issues with contact methods, staffing reliability, and supervisory oversight. For prospective clients, this breadth of experiences underscores the importance of due diligence - verifying current capabilities, clarifying points of contact, and obtaining a clear picture of how the company manages scheduling, supervision, and patient-specific needs before committing to a long-term arrangement.

This part of Austin, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. The presence of several places of worship, such as Holy Word Lutheran School and Saint Louis King of France Catholic Church, provides spiritual support and community engagement. Access to numerous pharmacies like CVS and Walgreens ensures easy access to medication and healthcare supplies. A variety of dining options, from fast food chains like Whataburger to specialty cafes like Turnstile Coffee, cater to different tastes and preferences. Additionally, proximity to parks like Walnut Creek Metropolitan Park offers opportunities for outdoor recreation and leisurely walks. With nearby healthcare facilities including Community Care North Central and Seton Northwest Hospital, seniors can feel confident in their medical care options. The availability of entertainment venues like AMC Tech Ridge 10 and Alamo Drafthouse Village adds cultural enrichment and social activities to the community. Overall, this area provides a well-rounded environment that promotes quality living for seniors in Austin.

Places of Worship

• Holy Word Lutheran School (0.3 miles)
• Saint Louis King of France Catholic Church & School (3.8 miles)
• Cameron Road Church of Christ (4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.3 miles)
• Walgreens (2.6 miles)
• Walmart Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Restaurants

• Whataburger (1.7 miles)
• In-N-Out Burger (2.3 miles)
• 4th Tap Brewing Cooperative (2.6 miles)
• Culver's (2.9 miles)
• McDonald's (3 miles)
• Waffle House (3 miles)
• Tacodeli (3.5 miles)

Physicians

• Community Care North Central (1.8 miles)
• Austin Thyroid & Endocrinology (3.2 miles)
• Sinus & Snoring Specialists (3.4 miles)
• ADC Family Practice (3.5 miles)
• Austin Area OBGYN (3.5 miles)
• People's Community Clinic (3.7 miles)
• Family Medicine Austin (3.7 miles)

Parks

• Walnut Creek Metropolitan Park (2.1 miles)
• H-E-B Plaza (3.1 miles)
• Domain Central Dog Park (3.5 miles)
• Domain Central Park (3.6 miles)
• Balcones District Park (4.1 miles)
• Bellingham Meadows Greenbelt (4.3 miles)
• Mary Elizabeth Branch Park (5.3 miles)

Theaters

• AMC Tech Ridge 10 (2.6 miles)
• Alamo Drafthouse Village (3.8 miles)
• Pflugerville Tinseltown Cinemark Cinema (5.3 miles)

Cafes

• Panera Bread (3 miles)
• Turnstile Coffee, Beer and Spirits (3.2 miles)
• Houndstooth Coffee (3.7 miles)
• Starbucks (4 miles)
• Starbucks (5.1 miles)
• Merit Coffee (5.4 miles)
• Epoch Coffee (5.4 miles)

Transportation

• Highland Metrorail Station (3.9 miles)

Hospitals

• Seton Northwest Hospital (4.9 miles)
• Strictly Pediatrics Subspecialty Center (5 miles)
• Dell Children's Medical Center of Central Texas (5.1 miles)