Griswold Home Care - Austin, TX in Austin, TX

Pros

• Griswold Home Care is described as a top-notch company with professional, caring, and dependable caregivers.
• The office staff are praised for excellent communication and responsiveness, guiding families smoothly through changes.
• Caregivers are consistently described as compassionate, skilled, and attentive to each client's needs.
• Families report that Griswold provides relief and peace of mind, enabling loved ones to stay safely at home.
• The organization is credited with making difficult health journeys easier and more manageable for families.
• Griswold's services are regarded as life-changing, especially for veterans and those navigating complex medical needs.
• The agency is commended for careful caregiver matching and maintaining reliable, consistent staffing.
• Staff at Griswold are repeatedly thanked for going above and beyond, showing dedication and empathy.
• Griswold is recognized for supporting caregivers and patients with education, resources, and community connections.
• Care coordinators and supervisors regularly check in, ensuring satisfaction and high-quality care.
• Clients note Griswold's commitment to safety, professionalism, and ethical care practices.
• Many reviewers describe Griswold as a blessing or a godsend during challenging times.

Cons

• A reviewer claims a Griswold caregiver left an elderly mother on the floor for about an hour and a half after a fall and did not call 911, describing it as negligence.
• A reviewer described repeated scheduling failures: five caregivers over eight weeks, with many not showing up or arriving late, and alleged overcharging.
• A reviewer criticized the owner for responding rudely and defensively when concerns were raised about care.
• A reviewer criticized Griswold's policy that caregivers should not call 911 if the elderly person refuses, calling it a dangerous policy.
• A reviewer stated that Griswold's coordination failed to provide consistent care, forcing the family to miss work and causing stress.
• A reviewer labeled Griswold's billing practices as fraudulent and untrustworthy, citing overcharging for hours not provided.

Review

Griswold Home Care in Austin is best suited for families who want to keep a loved one at home while securing dependable, well-matched caregiving and hands-on coordination. The service shines for memory impairment needs, hospice transitions, and VA-benefits support, with a demonstrated ability to place caregivers who combine compassion with practical skill. For households that value ongoing relationships, a consistent point of contact, and the ability to flex hours as needs evolve, Griswold delivers the continuity many families require to stay out of higher-cost institutional settings.

Those weighing options should consider alternatives if the goal is 24/7 licensed nursing oversight in a facility, or if absolute, guarantee-every-shift coverage by a single caregiver is nonnegotiable. The Austin operation shows deep strengths in scheduling flexibility and caregiver matching, but it does not operate as a licensed home health agency with full-time nursing staff on site. Families needing an institution-like structure, constant on-call nursing, or uncompromising single-caregiver consistency may be better served by a traditional memory-care community or a different home-care model with stricter guarantees.

The core advantages are concrete and repeatedly affirmed: a broad, well-screened pool of caregivers, thoughtful matching to the family's routines and medical needs, and responsive office coordination that keeps families informed. Caregivers are praised for reliability, proactive engagement, and genuine empathy, with supervisors who check in and adjust arrangements as medical calendars shift. The ability to scale hours, arrange respite, and navigate VA benefits offers practical relief for caregivers at home who juggle work, travel, and medical appointments. When outcomes hinge on a caregiver's ability to adapt to changing conditions, Griswold's demonstrated adaptability is a meaningful offset to the inevitable disruption of staff turnover in any large network.

Still, risks require deliberate mitigation. A handful of reviews flag inconsistent caregiver assignments, lateness, or gaps in communication, and a troubling incident in the feedback pool underscores the importance of clear emergency protocols and vigilant oversight. The most constructive response from Griswold tends to involve rapid staff changes and a commitment to remediating gaps, but that is not a universal impression in every case. For families, this means establishing a primary caregiver and case manager early, insisting on a formal care plan with explicit tasks and escalation steps, and confirming emergency procedures and 911 guidance align with personal expectations before care begins.

To maximize success, approach the engagement with a concrete, test-driven plan. Start with a comprehensive in-home assessment, document a preferred schedule, and request a named coordinator who will remain the family liaison. Demand a trial period with a consistent caregiver unless a genuine staffing disruption occurs, and require written performance benchmarks and a billing protocol that clarifies hours, overtime, and any substitutions. For memory-care needs, ask how the agency supports challenging behaviors and how activities are tailored to preserve dignity and engagement. Verify VA-benefit navigation capabilities and ensure the team understands the right contacts for medical coordination, transportation, and regular updates to distant family members.

In the end, Griswold Austin stands out as a practical, capable choice for families prioritizing home-based care, reliable caregiver matching, and strong family collaboration, especially when dementia, VA benefits, and respite are central concerns. It suits households that can tolerate occasional scheduling hiccups in exchange for a large pool of caring professionals, seasoned care coordination, and the option to scale services as needs evolve. If the priority is a perfectly rigid schedule with guaranteed single-caregiver continuity or around-the-clock nursing oversight, alternatives should be explored. For most families seeking compassionate, capable in-home support that preserves independence and daily life at home, Griswold offers a credible path to safer, more manageable caregiving.

This part of Austin, Texas offers a diverse range of amenities and services that cater to seniors looking for convenience and entertainment. With a variety of dining options such as Summer Moon Coffee Bar and Guero's Taco Bar, residents can enjoy delicious meals without having to travel far. In terms of healthcare, there are several reputable physicians' offices nearby including Austin Regional Clinic and Texas Heart & Vascular, ensuring easy access to medical care. Additionally, pharmacies like CVS and Walgreens are within close proximity for medication needs. Places of worship like Faith United Methodist Church provide spiritual support while theaters like Alamo Drafthouse Cinema offer leisure activities. For outdoor enthusiasts, parks like Auditorium Shores at Lady Bird Lake and Zilker Metropolitan Park are perfect for enjoying nature. Overall, this area boasts a vibrant community with essential amenities for seniors considering senior living in Austin.

Restaurants

• Summer Moon Coffee Bar (0.4 miles)
• Mattie's at Green Pastures (0.8 miles)
• Chick-Fil-A (0.9 miles)
• June's (1 miles)
• St. Elmo Brewing Company (1.1 miles)
• Still Austin-Distillery (1.1 miles)
• Guero's Taco Bar (1.2 miles)

Physicians

• Austin Regional Clinic (0.8 miles)
• Surgicare of South Austin (1.1 miles)
• Texas Heart & Vascular (1.2 miles)
• Austin Gastroenterology (1.2 miles)
• Austin Radiological Association (1.6 miles)
• Victory Medical & Family Care (1.9 miles)
• Westgate Skin and Cancer (2.4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Peoples Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)

Places of Worship

• Faith United Methodist Church (1.5 miles)

Theaters

• Alamo Drafthouse Cinema (1.6 miles)
• Regal Metropolitan (2.5 miles)
• AMC Barton Creek Square 14 (3.4 miles)

Cafes

• Radio Coffee & Beer (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Merit Coffee (2.4 miles)
• Better Half Coffee & Cocktails (2.6 miles)
• Lazarus Brewing (2.9 miles)
• Greater Goods Coffee Roasters (3.1 miles)

Parks

• Auditorium Shores at Lady Bird Lake (2 miles)
• Zilker Metropolitan Park (2.2 miles)
• Franklin Park (2.6 miles)
• Waterloo Park (3.2 miles)
• Pease District Park (3.3 miles)
• Dittmar Park (4.2 miles)
• McKinney Falls State Park (4.2 miles)

Hospitals

• Austin Oaks Hospital (2.5 miles)
• Emergency Room - Dell Seton Medical Center at The University of Texas (3.3 miles)