Griswold Special Care

Pros

• Griswold Home Care is praised as a great in-home care provider.
• The Griswold team is professional, discreet, and caring.
• Griswold enabled a 94-year-old dad to live at home with wonderful, dependable care.
• A caregiver named Gisel is described as becoming part of the family and providing worry-free care.
• The company is responsive to needs and supports staff with incentives and continuing education.
• Gisell is an awesome coordinator who resolves problems and ensures meals and companionship for the dad.
• Joe builds a strong connection with clients and ensures meals and meaningful conversations.
• The office staff are down-to-earth, caring, and professional; Griswold is considered a top contender in home health care.
• Griswold advocates with insurers to help families obtain the needed care, making things better.

Cons

• One reviewer stated that Griswold Home Health Care had multiple no-call/no-shows and poor communication, causing distress.
• Another reviewer claimed the owner himself was a no-show for the first appointment and cited a 75% no-show rate in a week as unacceptable.
• A reviewer warned others not to use Griswold/Griswald Home Health Cares due to reliability issues and no communication about when aides would not arrive.
• A reviewer described caregivers as spending extended periods on the phone rather than engaging with the patient, noting a lack of actual care.

Review

Griswold Home Care has earned a reputation as a trusted partner in in-home care, with families across the country sharing stories of professional, compassionate support that helps loved ones stay in the comfort of their own homes. Across the board, the tone is one of heartfelt appreciation for a team that shows up with reliability, kindness, and a genuine commitment to doing right by their clients. Many families describe Griswold as more than a service provider - an extended family that steps in to help when it's most needed.

For well over five years, Griswold Home Care has provided in-home care for one mother, and the experience has left the family consistently grateful. The sentiment is clear: they have been extremely pleased and would highly reccomend their services. The caregivers and staff are remembered for their professionalism and discretion, and the positive impact on daily life is repeatedly emphasized. The sense of relief that comes from knowing someone capable and caring is in the home is a recurring theme in these reflections, underscoring Griswold's role in supporting families through ongoing needs.

The impact extends beyond day-to-day assistance to meaningful moments that matter most. One family recalls how Griswold helped their mother-in-law with kindness and discretion, earning strong personal recommendations. Another poignant narrative describes a 94-year-old father who was able to spend his final years comfortably in his own home, thanks to Griswold's care. The caregivers visited, provided care, and even cooked meals, allowing him to stay in the place he loved. The result, as described, was the chance to enjoy the last years of his life in familiar surroundings, with professional support making that possible.

There are also powerful testimonials about the relationships formed with specific caregivers. One reviewer gushes, "If I could give our Griswold caregiver Gisel a 1000+ instead of 5 stars I would." Gisel became part of the family during the caregiving period for their mother, bringing calm and reassurance, and the family reports not a single moment of worry over the two years of care. Others note the overall warmth of the team: "Great company really care a lot about their patients." The gratitude extends to the broader caregiving team as well, with the Mesquite location highlighted by a caregiver who has worked there for nearly a year and found the environment highly responsive, with appealing benefits like gift cards, ongoing education, and a strong sense of support.

The reviews also draw attention to the coordinators and individual caregivers who make a difference on a daily basis. Gisell (or Gisell, spelled variably in the reviews) is described as an awesome coordinator and caregiver who steps in when needed and ensures that the patient's needs are met promptly. The connection with the family's dad is noted by a caregiver named Joe, who makes sure he has meals and engaging conversations. The team's ability to adapt - "she steps in to take care of my dad if a caregiver cannot make it" - is cited as a critical strength. And for a newer member of the team, Roshanda, the assessment is the same: she is doing a wonderful job, bringing energy and competence to her role. Across these stories, the message is consistent: the staff are kind-hearted, responsive, and deeply invested in the well-being of the families they serve.

The overarching impression is that Griswold treats its staff with respect and its clients with exceptional care. Families describe the organization as experienced, knowledgeable, and committed to staying current with industry practices. They appreciate the office staff - "down to earth, truly caring, and professional" - and note that the team is willing to think creatively and look for ways to improve. The shared sentiment is that Griswold goes above and beyond to help, not only in caregiving tasks but in empowering families with information, responsiveness, and steady support through challenging times.

Of course, not every experience is without its bumps. One stark review warns prospective families with a strong caveat: "DO NOT USE! Do not use this Ameristar or Griswold Home Health Cares. Multiple No-call, no-shows. ? 75% no show rate in one week." This account describes a period of no communication, unfulfilled schedules, and ultimately switching to another agency to obtain the level of reliability needed. The reviewer also details a personal encounter with the owner's absence at a first appointment and a broader sense of frustration that led them to seek alternative care. It serves as a reminder that, like any service, experiences can vary, and why a careful, informed evaluation is important for families seeking in-home care.

There is also a narrative of advocacy and escalation that rounds out the picture: when long-term care insurance rejected claims for a husband in need of support, Griswold reportedly "went to bat with attorneys to get it done," and after that, things improved with a daily caregiver who was loving and hardworking. This story illustrates Griswold's willingness to step beyond routine caregiving to help families navigate the larger systems that can affect access to services.

In sum, the chorus of reviews paints a picture of Griswold Home Care as a company that many families trust deeply. They are frequently described as a top contender in home health care, with staff who feel like family and offices that operate with warmth, practicality, and professionalism. From long-term, at-home care that keeps loved ones out of unfamiliar settings to the day-to-day kindness and reliability of individual caregivers and coordinators, Griswold is remembered as a source of reassurance and strength for families at some of their most challenging times. At their best, their team demonstrates experience, empathy, and a steadfast commitment to helping clients live comfortably and with dignity in their own homes.

Restaurants

• Chick-Fil-A (0.2 miles)
• In-N-Out Burger (0.7 miles)
• Bobby V's Sports Gallery Cafe (1.1 miles)
• Whataburger (1.2 miles)
• Jack In The Box (1.2 miles)
• Which Wich (1.3 miles)
• BJ's Restaurant & Brewhouse (1.3 miles)

Theaters

• AMC The Parks At Arlington 18 (0.6 miles)
• Cinemark (5.1 miles)

Physicians

• Family Healthcare Associates (0.9 miles)
• Highlander Surgical Associates (1.5 miles)
• Trinity Park Surgery Center (1.6 miles)
• Sideline Orthopedics and Sports - Park Springs Blvd (2 miles)
• Moonhee Lee (3.8 miles)
• Arlington Family Health (5 miles)
• Mullanax Dermatology Associates (5 miles)

Places of Worship

• St John the Apostle United Methodist Church (1 miles)
• Cornerstone Baptist Church (1.4 miles)
• New Life Fellowship (2 miles)
• Lake Arlington Baptist Church (3.4 miles)
• Community of Hope United Methodist Church (4.6 miles)
• Mansfield Bible Church (5.3 miles)
• Rccg House On The Rock (6.1 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)

Parks

• Cravens Park (1.8 miles)
• W.O. & Zeta Workman Park (2.9 miles)
• Don Misenheimer Park (3.8 miles)
• Webb Community Park (4.1 miles)
• Elmer W. Oliver Nature Park (6 miles)
• Katherine Rose Memorial Park (7.1 miles)

Hospitals

• Medical Center of Arlington (1.8 miles)
• JPS Diagnostic and Surgery Hospital (3 miles)
• ER at Grand Prairie (5.3 miles)

Cafes

• The Tipsy Oak (4.9 miles)
• Panera Bread (7.3 miles)
• Starbucks (7.3 miles)