Arbrook Plaza

Pros

• The rehab team at Arbrook Plaza worked diligently to provide therapy for a stroke patient.
• The staff members on the morning shift were excellent in ensuring that tasks were completed.
• The facility is clean and smells great.
• The location of the facility is convenient.
• The outside landscaping is well-maintained.

Cons

• The facility is old and dingy, with dark and depressing rooms.
• The medical equipment, such as the oxygen machine, sounded outdated and faulty.
• There was a major lapse in care, with visible dirt in the room and inadequate personal care for the patient.
• The level of care quickly went downhill after the initial transfer.
• The staff members seemed uncaring and unresponsive to concerns.
• The management was disorganized, argumentative, and showed no concern for patients' mental health.
• Communication with staff was lacking, call lights took a long time to be answered, and concerns were not addressed.
• Poor cleanliness was observed, with patients left in soiled conditions for hours.
• Medication administration was neglected, resulting in lack of proper treatment for COPD.
• Insensitivity and demand for payment were displayed after a patient's passing.
• Multiple falls occurred without proper notification or transfers to the hospital.
• Incompetence was observed at all levels of the facility's administration.
• The rooms are small and lack space for visitors or extra chairs.
• Food quality is mediocre at best, often served cold due to delays in delivery.

Review

Arbrook Plaza, a nursing home facility located in Texas, has received mixed reviews from various individuals who have had experiences with it. While some reviewers had positive things to say about the rehab team and the staff, others expressed concerns about the cleanliness, level of care, and management of the facility.

One reviewer mentioned that they were not allowed to tour the facility due to COVID-19 restrictions. They stated that if they had toured the facility before their partner's transfer, they would not have allowed it. The building was described as old and dingy, in need of remodeling. The rooms were dark and depressing, and upon arrival, their partner's room had visible dirt in the closet and on the floor. The medical equipment seemed outdated and made loud noises.

Another concern raised by a reviewer was the lack of prompt attention from nursing staff upon their partner's arrival. They claimed that they waited for 35 minutes before anyone came to see him, while two helpers were seen in the hallway using their cellphones. The level of care for their partner started out fair but quickly declined. Personal care was not thorough, as evidenced by dirty bathing cloths and a major lapse in care.

A particularly alarming incident involved a non-responsive partner who had a fever for a whole day but was only given Tylenol without further investigation or treatment. This prompted the reviewer to call an ambulance and take their partner to the hospital where they were diagnosed with sepsis. The reviewer credited themselves with saving their partner's life but criticized the facility for neglecting proper medical care.

The management at Arbrook Plaza was also criticized by multiple reviewers. One individual mentioned disorganization and arguments from management staff, specifically identifying Jodi (the administrator) as lacking real concern for patients' mental health. Another reviewer expressed disappointment with higher-ups who showed little concern when issues were raised about poor communication and neglectful care.

Not all reviews were negative though; some individuals had positive experiences with the rehab team and staff. One reviewer praised the informative rehab team, their dedication to helping their mother regain independence after a stroke, and the facility's friendly staff and convenient location.

Overall, Arbrook Plaza received criticism for insufficient cleanliness, outdated facilities, delayed response times from nursing staff, lapses in personal care, neglectful treatment of medical concerns, and disorganized and unsympathetic management. However, there were also individuals who appreciated the efforts of certain staff members and found the facility to be clean and nicely located.

This part of Arlington, Texas offers a convenient and diverse range of amenities for senior living. With multiple physicians' offices and hospitals nearby, residents have access to quality healthcare services. There are also various dining options, including popular chains like BJ's Restaurant & Brewhouse and Chick-Fil-A, as well as pharmacies such as Walgreens and CVS for medication needs. The area also features places of worship for spiritual fulfillment, parks for outdoor recreation and fitness, cafes like The Tipsy Oak for social gatherings, and theaters like the AMC The Parks At Arlington 18 for entertainment. Overall, this neighborhood provides a well-rounded environment with essential resources for seniors looking to live comfortably in Arlington.

Physicians

• Highlander Surgical Associates (0.2 miles)
• Trinity Park Surgery Center (0.3 miles)
• Family Healthcare Associates (2.4 miles)
• Sideline Orthopedics and Sports - Park Springs Blvd (3.3 miles)
• Arlington Family Health (4.2 miles)
• Mullanax Dermatology Associates (4.2 miles)
• Pediatric Center of Grand Prairie (4.5 miles)

Restaurants

• Which Wich (0.3 miles)
• BJ's Restaurant & Brewhouse (0.4 miles)
• Lazy Dog Restaurant & Bar (0.5 miles)
• In-N-Out Burger (0.9 miles)
• Whataburger (1.1 miles)
• Whataburger (1.1 miles)
• Chick-Fil-A (1.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)

Hospitals

• Medical Center of Arlington (0.5 miles)
• JPS Diagnostic and Surgery Hospital (1.9 miles)
• ER at Grand Prairie (4.7 miles)

Theaters

• AMC The Parks At Arlington 18 (1.1 miles)
• Cinemark (6.4 miles)

Places of Worship

• Cornerstone Baptist Church (1.9 miles)
• St John the Apostle United Methodist Church (2.5 miles)
• New Life Fellowship (2.7 miles)
• Lake Arlington Baptist Church (4.2 miles)
• Rccg House On The Rock (5.1 miles)
• Matthew Road Baptist Church (5.2 miles)
• Community of Hope United Methodist Church (5.4 miles)

Parks

• Cravens Park (2.2 miles)
• W.O. & Zeta Workman Park (3.5 miles)
• Webb Community Park (4.5 miles)
• Don Misenheimer Park (4.6 miles)
• Elmer W. Oliver Nature Park (6.8 miles)

Cafes

• The Tipsy Oak (3.7 miles)
• Panera Bread (6.2 miles)
• Starbucks (6.2 miles)