Tender Loving Care Home Care Service

Pros

• The service is described as the best homecare/transportation in the Mid-South.
• The staff are described as nice and professional.
• The dispatcher apologized and attempted to arrange an emergency van to assist.

Cons

• Tender Loving Care Transportation is described as the worst transportation in Memphis and unprofessional.
• The dispatcher allegedly scheduled a 9:50am pickup for an 8:30am appointment, causing a delay.
• The driver allegedly did not call to update status, leaving the passenger waiting and missing the appointment.
• The service is criticized for poor communication and reliability, with claims that only one van is in operation.
• The manager was reported as unavailable to address concerns, leading to unresolved issues and cancellations.

Review

The services in the Mid-South are hailed as top-tier by some, with a front-facing praise that the team is friendly and professional. Yet a string of personal experiences paints a starkly different picture. What begins with an expression of high regard quickly gives way to mounting frustration, delays, and stubborn miscommunication. The contrast between the opening compliment and the subsequent failures creates a jarring impression: good intentions nested in a system that doesn't always deliver.

One family's ordeal centers on a daughter's surgery appointment slated for 9:30 a.m. The plan was simple: book transportation for an 8:30 a.m. pickup because the family knows how transportation can stretch time. Prepared by 7:00 a.m., the parent phoned to confirm the pickup window and was told the arrival would be around 9:50 a.m. What followed was a misstep: the dispatcher had the time entered as 9:50 a.m., an error the staff apologized for, promising an emergency van would be dispatched. Yet by 9:30 a.m., the vehicle had not arrived, and the wait stretched into a failure to meet the appointment. The experience left the parent describing the service as the worst transportation in the world and a demonstration of unprofessionalism and indifference to a patient's schedule and needs.

A second account shifts the scene to another appointment, this time framed around coordination with Tenn Care. The ride was supposed to be managed by Tender Loving Care Transportation, with the expectation of a courtesy call when the driver was en route. No one called, so the family reached out at 10 a.m. to check on progress. The driver was reportedly "in route," but by 10:45 a.m. the driver remained delayed. The appointment had been scheduled for 10:20 a.m., amplifying the sense of rush and disarray. The parent urged that services be confirmed at least two hours in advance to ensure arrival, and a troubling suggestion rose from the review: it seemed the company was operating with only one van, a detail that compounds the frustration and delays.

A third lament amplifies the cumulative sense of unreliability. The reviewer describes continuing attempts to obtain a simple ride, only to find themselves repeatedly calling and not getting the needed information or service. By noon, the decision was made to cancel the ride, but not before the response from the company indicated the manager would not be available until 2 p.m. The reviewer even states an intention to share their experience on Facebook, signaling a broader impact on trust and willingness to engage with the service again. The pattern of silences, delays, and unmet expectations leaves a lasting impression of a transportation provider that struggles to meet basic scheduling and communication standards.

Taken together, these experiences form a troubling narrative about service reliability and accountability. The initial praise - an impression of niceness and professionalism - collides with recurring reports of late pickups, misbookings, and a lack of proactive communication. The sense that multiple clients faced similar bottlenecks hints at systemic issues, such as scheduling accuracy, fleet availability, and a communication loop that fails to keep passengers informed and prepared.

Ultimately, the reviews converge on a single, clear consequence: the people relying on Tender Loving Care Transportation for time-sensitive medical needs found themselves dealing with delays, inconsistent updates, and uncertainty. The frustration is not just about being late; it's about the cascading effects on medical appointments, the erosion of trust, and the feeling that customer service falls short when it matters most. The experience leaves readers with a cautionary takeaway: even when a service is described as kind and professional, reliability and clear, timely communication are essential pillars that must be consistently upheld.

This specific area of Memphis, Tennessee offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant neighborhood. With several cafes, restaurants, pharmacies, parks, places of worship, physicians, hospitals, and transportation options within close proximity, residents can easily access necessary services and enjoy recreational activities. The presence of reputable medical facilities such as Methodist Healthcare Employee Assistance Program and Le Bonheur Children's Hospital enhances the healthcare options in the area. Additionally, the nearby Memphis Air Traffic Control Center and FedEx AOC provide convenient transportation options for travel needs. Overall, this part of Memphis offers a well-rounded community with essential services and conveniences for seniors seeking an active lifestyle in their retirement years.

Cafes

• Starbucks (1.4 miles)
• Otherlands Coffee Bar & Exotic Gifts (3.1 miles)
• Starbucks (3.4 miles)
• Kay Kafe (5.6 miles)

Restaurants

• El Porton Of Memphis (1.4 miles)
• Lucchesi's Beer Garden (1.4 miles)
• Wiseacre Brewing Company (1.5 miles)
• Taco Bell (1.5 miles)
• The Cove (1.8 miles)
• Elwood's Shack (1.9 miles)
• Chick-Fil-A (2.1 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• Walgreens (3.9 miles)

Parks

• Chickasaw Garden Park (1.9 miles)
• Audubon Park (2.7 miles)
• Overton Square (2.8 miles)
• Sea Isle Neighborhood (5 miles)
• Freeman Park (5.2 miles)

Places of Worship

• Lindenwood Christian Church (2.4 miles)
• Holy Trinity Community (2.6 miles)
• McLean Baptist Church (3.1 miles)
• Second Chance Fellowship (3.1 miles)
• Grace-St Luke's Episcopal Church (3.7 miles)
• White Station Church of Christ (4 miles)
• St John's United Methodist Church (4.6 miles)

Physicians

• Laurelwood Pediatrics (3.5 miles)
• Tristate Neurology (3.6 miles)
• JNT Natural Medicine (3.9 miles)
• Women's Physicians Group (3.9 miles)
• Midtown Internal Medicine (3.9 miles)
• Christ Community Family Medicine (4.5 miles)
• Asbell, Penny Ut Hamilton Eye Institute (4.9 miles)

Hospitals

• Methodist Healthcare Employee Assistance Program (3.8 miles)
• Memphis VA Medical Center (4.7 miles)
• Lebonheur Outpatient Center-East (4.8 miles)
• Collins Chapel Health Center (4.9 miles)
• St Francis Hospital (5 miles)
• Le Bonheur Children's Hospital (5 miles)
• Regional One Health Main Campus (5 miles)

Transportation

• Memphis Air Traffic Control Center (5.7 miles)
• FedEx AOC (5.9 miles)