Sunnybrook Apartments in Knoxville, TN

Pros

• The grounds are beautiful with nice walking paths.
• The laundry area is nice, and the facilities are clean.
• The staff is awesome and residents are friendly.
• Maintenance issues are quickly addressed, and management is kind and helpful.
• The community feels peaceful and safe.
• Management is attentive and does a great job taking care of residents' needs.
• It’s a great place for seniors with good upkeep around the perimeter.
• The atmosphere is quiet and neighbors are very nice.
• The property offers social activities and a strong sense of community.
• Several reviewers describe Sunnybrook as the best place they've lived and encourage applying when openings arise.

Cons

• The management is described as horrible and incompetent, showing no regard for residents' ADA rights.
• A Terminix vendor sprayed the apartment while the resident slept, violating their rights, and the management belittled them.
• After the vendor was reported, the management issued an unlawful cease-and-desist notice.
• They denied the resident's ADA right to communicate by email, failed to assure safety, and told them to contact Terminix themselves.
• They formed a noose outside the resident's window after tree removal, left it there for months, and responded only with a cease-and-desist order.
• The vendor harmed the resident, and Sunnybrook turned against them, bullying them and making them look like the villain.
• They left the sink unsealed, causing water pooling and mold exposure, with rotted wood noticed under the sink.
• Mindy is described as horrible for berating a resident with Stage 3 ovarian cancer and bullying residents, and she should be terminated.

Review

Sunnybrook Apartments in Knoxville is best suited for seniors who want a quiet, well-kept, community-forward living environment with dependable maintenance, active social life, and on-site conveniences. The grounds are attractive and walkable, the yard work and common facilities read as cared-for, and residents repeatedly note a peaceful atmosphere and a welcoming sense of neighborliness. For households that prize practical safety, routine upkeep, and opportunities to connect with peers, Sunnybrook delivers a steady baseline of reliability and comfort that can support long-term independence.

Those who should consider alternatives are typically the ones for whom governance and advocacy matter most. Several reviews raise serious concerns about how management handles resident rights, vendor coordination, and safety issues. Potential tenants who require strict adherence to ADA procedures, crystal-clear communications, and consistently respectful interactions may want to look elsewhere if these factors are non-negotiable. In short, if strong, visible management accountability and flawless vendor management are essential, Sunnybrook may not meet those expectations.

On the positive side, the strongest recurring strengths are practical and tangible. Maintenance is described as responsive, with issues addressed promptly, and staff are widely regarded as attentive and friendly. Residents enjoy the on-site laundry, well-kept grounds, and a sense of security that comes from a tight-knit community. A number of long-time tenants emphasize the calm, orderly atmosphere and the value of living where upkeep of the perimeter and amenities is a clear priority. In practice, these advantages create a livable baseline that supports daily routines and social engagement without constant hassle.

Yet the main drawbacks loom large enough to warrant careful consideration. A subset of residents report experiences that feel profound and personal, issues around ADA rights, communication with vendors, and perceived mistreatment by management. Allegations include abrasive interactions, punitive actions, and situations that made individuals feel unsafe or dismissed. Compounding those concerns are concrete safety headaches: delayed ice removal on walkways, a perceived lack of priority for accessibility routes, and even mention of hazardous conditions such as mold or structural neglect in specific units. These are not minor irritants; they are unacceptable risks that can undermine the very idea of a secure, comfortable senior residence.

Despite these serious caveats, the community’s positive elements can still offset some concerns for the right resident, provided there is diligence in the decision process. The upside, the dependable maintenance, welcoming staff, and strong resident camaraderie, can translate into a low-stress daily experience and meaningful social engagement. For families seriously evaluating Sunnybrook, an approach that emphasizes due diligence is wise: request a candid meeting with the on-site manager to review ADA accommodation procedures, insist on written documentation of vendor arrangements and safety protocols, and speak directly with current residents about how well immediate concerns are resolved. A proactive stance, plus a clear plan for winter safety and accessibility, will determine whether the positives can outweigh the risks.

In the end, Sunnybrook represents a practical, community-centered option for seniors who prioritize a calm living environment and reliable upkeep, and who can tolerate a degree of management variance. It is not the best fit for those who require unwavering, transparent governance, flawless ADA handling, or a risk-averse safety track record. Families with flexibility, whose primary goal is daily livability, neighborly interaction, and accessible amenities, may find Sunnybrook offers real value. Those who cannot tolerate potential management friction or who must have airtight protections around ADA rights should explore alternatives with stronger, more consistent oversight and clearer vendor governance. Starting this process, early visits, direct conversations with staff, and conversations with current residents will reveal whether Sunnybrook is the right balance of comfort and risk for the specific senior and family involved.

This part of Knoxville, Tennessee offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby, including Little Caesars Pizza, Subway, and Chick-Fil-A, residents can enjoy convenient dining options. There are also pharmacies such as Walgreens and CVS Pharmacy in close proximity for easy access to medications and healthcare products. In terms of healthcare, there are reputable physicians' offices like Medical Specialists of Knoxville and Halls Family Physicians within a short distance. Seniors can also find entertainment at cafes like Starbucks and local parks like New Harvest Park Farmers Market for outdoor activities. Additionally, there are places of worship available for spiritual support and hospitals like North Knoxville Medical Center for medical emergencies. Overall, this area provides a range of services that make it a suitable option for senior living.

Restaurants

• Little Caesars Pizza (0.2 miles)
• Subway (0.6 miles)
• Sonic Drive-In (3.2 miles)
• Chick-Fil-A (3.2 miles)
• McDonald's (3.2 miles)
• Subway (4 miles)
• Louis Original Drive In Restaurant (4.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.9 miles)
• Mac's Pharmacy (5.2 miles)
• CVS Pharmacy (6 miles)
• Walgreens (6 miles)

Physicians

• Medical Specialists of Knoxville (0.9 miles)
• Halls Vision Clinic (1.1 miles)
• Halls Family Physicians (2.6 miles)
• Allergy Partners of Eastern Tennessee (2.9 miles)
• East Tennessee Oral & Maxillofacial Surgery (2.9 miles)
• Fred Bennett, MD (3.7 miles)
• Gastrointestional Associates (4.2 miles)

Cafes

• Starbucks (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• K Brew Coffee House (6.3 miles)
• Wild Love Bakehouse (6.4 miles)
• Jacks Coffee & Plants (6.9 miles)
• Starbucks (8.5 miles)

Parks

• New Harvest Park Farmers Market (3.5 miles)
• Victor Ashe Park (7.4 miles)
• World's Fair Park (8 miles)

Places of Worship

• Sharon Baptist Church (3.7 miles)
• Fairview Child Development Center (4.5 miles)
• Powell United Methodist Child Care Center (5.7 miles)
• Temple Baptist Church (6.5 miles)
• Fairview Free Will Baptist Church (7 miles)
• Water Angel Ministries (7.3 miles)
• Immaculate Conception Catholic Church (7.6 miles)

Hospitals

• North Knoxville Medical Center (4.4 miles)
• Steps House (6.3 miles)
• Fort Sanders Hospital (8.3 miles)
• Steps House (8.4 miles)
• East Tennessee Children's Hospital (8.4 miles)

Theaters

• Regal Riviera (7.8 miles)