Sunnybrook Apartments

Pros

• The laundry area is nice, and the grounds are beautiful with walking paths.
• The staff and maintenance crew are great, and everyone is very nice.
• The manager is really great at her job and attentive to residents' needs.
• The place feels peaceful and safe, with a real sense of community.
• Residents love living there and speak highly of the social activities.
• The laundromat on the premises is nice and clean.
• Maintenance issues are addressed quickly.
• It is a great place for seniors with attentive management.

Cons

• The management is described as horrible and incompetent with no regard for ADA rights.
• The pest-control vendor sprayed the apartment while the tenant was sleeping, violating rights and being belittled about asthma.
• The landlord denied ADA accommodations and did not implement the tenant's ADA request after false assurances.
• The landlord issued an unlawful cease and desist order against the tenant after the tenant reported the vendor.
• The property left a noose outside the tenant's window and debris (tree/brush) for months, making the tenant feel unsafe.
• The staff were inadequate to clear ice on walkways, denying ADA-access and leaving the tenant stranded for days.
• The sink was left without a seal, creating pooled water and mold concerns, with rotted wood found under the sink.
• A nondisclosure agreement was forced and described as unlawful and unenforceable.
• The vendor harmed the tenant and Sunnybrook allegedly bullied the tenant, portraying them as the villain.
• The landlord failed to ensure safety, and the tenant felt unsafe and ultimately moved away.

Review

Sunnybrook Apartments presents a complex and highly polarized picture. On one hand, a collection of reviews portrays a vibrant, welcoming community with well-kept grounds, active social opportunities, and a maintenance team that responds promptly to practical needs. On the other hand, a series of serious complaints paints a troubling portrait of management decisions, safety lapses, and experiences that some residents say amount to civil-rights violations. Taken together, the stories reveal a property where personal safety, accessibility, and communications are a hot-button mix of successes and failures, depending on who you ask and when you ask.

A central thread running through the most troubling accounts is a confrontation between residents who require accommodations and a property management team that appears to have struggled to respond consistently. One resident describes a cascade of issues around ADA rights: requests to opt out of pest control, to be informed in advance about when spraying would occur, and to communicate by email were all reportedly mishandled or denied. The same person reports a terrifying experience when a pest-control vendor from Terminix sprayed while the resident was sleeping, allegedly belittled the resident, and a sequence of management responses that culminated in a cease-and-desist notice rather than a constructive resolution. The claim is that ADA accommodations were not honored, that safety assurances were not provided, and that the resident felt abandoned and undermined rather than supported by the landlord.

Safety and physical environment are another set of points of contention. The complaints describe not only the pest-control incident but also a hazardous, unsettling outdoor environment: a noose reportedly formed outside a window after tree work, a tree and brush pile left on the property for months, and persistent ice hazards on walkways that allegedly left residents stranded for days during winter. Mold and water damage are mentioned, with notes about a sink without a proper seal, a deep pool of water under the sink, rotted wood, and mold exposure discovered during a move-out. The stories emphasize that these conditions created real fear and discomfort, especially for someone with back injuries and recent surgeries who relies on safe passage and accessible routes. The ice and safety concerns are framed as ADA-access issues that should have been prioritized by the management team.

The interplay between management and tenants is described in highly charged terms. Several reviewers condemn management leadership, naming individuals such as Mindy for publicly berating residents and fostering a climate of fear or bullying. The sentiment is that certain staff members wield authority in ways that undermine trust and safety, to the point where one resident describes a safe-leaving environment as compromised and unsafe. There are countervailing voices too: some reviewers praise specific staff members by name, speak of a responsive maintenance crew, and describe Sunnybrook as a quiet, well-kept place with attentive care from some managers. The tension appears to hinge on personnel changes, perceived favoritism, and inconsistent application of policies - especially around sensitive issues like ADA accommodations, tenant communications, and safety protocols.

Into this mix enters a paradox: while the same property is repeatedly criticized for its administrative failures, other residents describe Sunnybrook in warmly positive terms. Several reviews recount experiences of friendly staff, quick maintenance responses, well-kept grounds, pleasant common areas, clean laundry facilities, and well-maintained lawns. Some residents speak of peaceful living, a strong sense of community, and enjoyable social activities - testimonials that stand in stark contrast to the darker, more alarming accounts. A few guests who visited or moved in express cautious optimism, noting that the property felt welcoming, safe, and well-run, and that the staff they encountered were kind, attentive, and helpful.

Another layer of complexity comes from the housing-market realities and the social dynamics within the community. Some posts discuss waiting lists, application processes, and the possibility of future residency with a mix of hope and skepticism. There are also stories about residents with different backgrounds and life experiences - ranging from seniors to people with health concerns, to those who have lived there for years - sharing their perspectives on safety, accessibility, and the quality of life at Sunnybrook. Some posts highlight that management changes or departures (such as a staff member referenced as "Tina") have influenced the perceived tone and effectiveness of the administration, for better or worse. The overall landscape is, therefore, far from uniform: it hinges on the burden of individual experiences and the particular day-to-day realities of living at the property.

For anyone considering Sunnybrook, the collection of narratives suggests a need for careful due diligence and direct conversations about accessibility, safety, and vendor management. While some residents report positive interactions with staff, timely issue resolution, and a sense of community, others raise urgent concerns about ADA accommodations, pest-control policies, safety hazards, mold exposure, and unfair treatment. The divergent experiences underscore a reality that is not easily summarized as simply "good" or "bad." Instead, Sunnybrook appears to be a place of real opportunity and real risk, depending on the specifics of a resident's needs, their interactions with management, and their experiences with on-site vendors and safety protocols.

In the end, what stands out is a multifaceted environment: a community that can, for many, deliver comfort, accessibility, and camaraderie, yet for others, present serious concerns that touch on civil rights, safety, and reliable communication. Prospective tenants would do well to seek out current residents' testimonies, ask pointed questions about ADA accommodations and pest-control policies, verify how safety issues - such as ice removal and mold prevention - are prioritized, and observe how management responds to complaints in real time. The spectrum of experiences here is broad enough that a careful, on-site assessment could be the deciding factor between finding a welcoming home and encountering ongoing, unresolved challenges.

This part of Knoxville, Tennessee offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby, including Little Caesars Pizza, Subway, and Chick-Fil-A, residents can enjoy convenient dining options. There are also pharmacies such as Walgreens and CVS Pharmacy in close proximity for easy access to medications and healthcare products. In terms of healthcare, there are reputable physicians' offices like Medical Specialists of Knoxville and Halls Family Physicians within a short distance. Seniors can also find entertainment at cafes like Starbucks and local parks like New Harvest Park Farmers Market for outdoor activities. Additionally, there are places of worship available for spiritual support and hospitals like North Knoxville Medical Center for medical emergencies. Overall, this area provides a range of services that make it a suitable option for senior living.

Restaurants

• Little Caesars Pizza (0.2 miles)
• Subway (0.6 miles)
• Sonic Drive-In (3.2 miles)
• Chick-Fil-A (3.2 miles)
• McDonald's (3.2 miles)
• Subway (4 miles)
• Louis Original Drive In Restaurant (4.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.9 miles)
• Mac's Pharmacy (5.2 miles)
• CVS Pharmacy (6 miles)
• Walgreens (6 miles)

Physicians

• Medical Specialists of Knoxville (0.9 miles)
• Halls Vision Clinic (1.1 miles)
• Halls Family Physicians (2.6 miles)
• Allergy Partners of Eastern Tennessee (2.9 miles)
• East Tennessee Oral & Maxillofacial Surgery (2.9 miles)
• Fred Bennett, MD (3.7 miles)
• Gastrointestional Associates (4.2 miles)

Cafes

• Starbucks (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• K Brew Coffee House (6.3 miles)
• Wild Love Bakehouse (6.4 miles)
• Jacks Coffee & Plants (6.9 miles)
• Starbucks (8.5 miles)

Parks

• New Harvest Park Farmers Market (3.5 miles)
• Victor Ashe Park (7.4 miles)
• World's Fair Park (8 miles)

Places of Worship

• Sharon Baptist Church (3.7 miles)
• Fairview Child Development Center (4.5 miles)
• Powell United Methodist Child Care Center (5.7 miles)
• Temple Baptist Church (6.5 miles)
• Fairview Free Will Baptist Church (7 miles)
• Water Angel Ministries (7.3 miles)
• Immaculate Conception Catholic Church (7.6 miles)

Hospitals

• North Knoxville Medical Center (4.4 miles)
• Steps House (6.3 miles)
• Fort Sanders Hospital (8.3 miles)
• Steps House (8.4 miles)
• East Tennessee Children's Hospital (8.4 miles)

Theaters

• Regal Riviera (7.8 miles)