Countryside Living

Pros

• Countryside is a great rehabilitation facility.
• The staff are excellent, professional, courteous, and friendly.
• The rehabilitation team is top-notch and highly skilled.
• The facility is clean and comfortable, and the food is great.
• The CNAs and nurses are among the best and care deeply for residents.
• The staff show genuine care for residents.
• The facility is well maintained, clean, and inviting.
• There are lots of great activities for staff and residents.
• The building always smells fresh and residents are greeted with smiles.
• Countryside has a great group of people who engage with patients.
• Housekeeping is amazing and the facility is spotless.
• Families receive good communication about residents' wellbeing.
• The new owners have made positive improvements; residents are happy.
• The Rehab Department has helped residents after surgeries.
• Brandi in admissions is wonderful, caring, and easy to work with.
• The staff are very caring, friendly, and helpful.
• Countryside has a dedicated and caring staff.
• Residents are treated with respect.

Cons

• The facility is described as the worst facility ever and not to send loved ones there.
• There are reports of abuse and neglect, with residents not receiving needed rehab.
• The night staff is described as terrible and unhelpful, endangering residents.
• A resident was allegedly left unresponsive after staff failed to attend to her, leading to hospitalization.
• The facility reportedly charged thousands for a shared room and did not provide promised services.
• Belongings are reportedly lost and residents are mistreated, including being dropped by staff.
• Some reviewers allege dishonest or poor communication, including staff lying about incidents.
• Some reviews claim the five-star ratings are bought, with many positive reviews coming from employees.
• There are suggestions that staff are forced to come in sick, violating guidelines and risking patient health.

Review

Countryside Health and Rehabilitation appears in many voices as a place that prioritizes cleanliness, warmth, and a welcoming atmosphere. Numerous reviewers repeatedly note that the facility feels fresh and inviting as soon as you walk in, with a pleasant smell, tidy halls, and a general impression of care in the air. Families and residents alike often describe the environment as clean, comfortable, and well-maintained, with staff who greet visitors with smiles and a courteous, professional demeanor. The sense of home-like comfort is a common thread, with people pointing to the overall ambiance as a strong positive early impression.

A large portion of the praise centers on the people who staff the building. The care providers - CNA's and nurses - are frequently described as top-notch, compassionate, and attentive to individual needs. Reviewers repeatedly praise the staff for being friendly, patient, and genuinely invested in their residents. One reviewer even highlights a pathway of growth within the organization, noting how the staff supported a CNA's progression to an LPN and expressing gratitude for the team's ongoing encouragement. The rehab department, in particular, is singled out for its impact, with families voicing thanks for dedicated therapists and aides who helped recover from surgeries and address ongoing needs. In short, the human element is consistently identified as the facility's strongest feature.

Families also emphasize the meaningful communication and transparent care that Countryside provides. Several reviewers talk about getting regular updates on loved ones, pandemic-related guidelines, and the wellbeing of residents. Even during COVID-19 restrictions, staff members are described as finding ways to keep families informed, and some reviews highlight how technology - FaceTime and window visits - helps maintain connections when in-person visits aren't possible. The admissions team, including Brandi, is praised for being caring and helpful, always putting patient needs first and making the process smoother for families navigating difficult times.

There is a robust sense of the facility as a community where staff and residents share a mutual respect. Comments about activities, group events, and staff engagement emphasize that Countryside is a place where people are kept busy with meaningful, enjoyable programming. Reviewers note that residents are kept active and that the environment encourages inclusion and interaction. The housekeeping and maintenance teams also receive positive mentions for keeping the building pristine and smelling fresh, contributing to an overall impression of a well-functioning, orderly setting where residents' dignity is prioritized.

But the picture is not uniformly glowing. A number of reviewers raise serious concerns that stand in stark contrast to the positive notes. Several accounts allege mistreatment and neglect, including claims that a patient did not receive necessary rehab, that staff were insufficient or unresponsive to urgent needs, and that a patient's condition deteriorated as a result. One review details an incident in which a patient reportedly became unresponsive and was not adequately supported by night staff, followed by a hospital admission. Another review accuses the facility of abusive behavior, a lack of responsiveness to call buttons, and a rash from care issues. There are also mentions of financial and administrative concerns, such as disputes over charges for shared rooms and assertions that some five-star ratings came from employees rather than family members. Taken together, these voices highlight potential safety, communication, and governance gaps that understandably give prospective families pause.

Amid the complaints, some participants acknowledge that changes have occurred under new ownership. A number of reviewers credit the new owners with making meaningful improvements and bringing a renewed focus on resident well-being. Phrases like "The new owners have really made a big difference here" and "The staff works hard to care for the residents" reflect a belief that leadership changes are driving positive momentum. Several notes express optimism about upcoming open houses and ongoing efforts to elevate the care experience, suggesting a trajectory of improvement that some families hope will continue.

In the end, Countryside Health and Rehabilitation is painted as a facility of contrasts: a place where many residents experience compassionate, attentive care delivered by a dedicated staff in a clean, welcoming setting, and a place where a subset of families report distressing experiences, safety concerns, and communication challenges. The strong positives focus on the people - CNA's, nurses, therapists, admissions staff - and the sense of community, routine, and respect that many residents and families describe. The darker notes call for caution and due diligence: prospective families are encouraged to visit, meet the care team, ask pointed questions about rehab plans and staffing, review safety protocols, and seek transparent, ongoing communication about their loved ones' care. For those who do choose Countryside, the consensus across many voices is that there is real care and warmth, tempered by a need for continued attention to safety, responsiveness, and consistency in care.

This part of Greenfield, Tennessee offers a variety of amenities and services that cater to senior living needs. With several places of worship nearby, including New Prospect Baptist Church and Bethel Baptist Church, seniors can continue practicing their faith in a welcoming community. Access to pharmacies like City Drug Store and healthcare facilities such as Reelfoot Family Walk-In Clinic and McKenzie Regional Hospital ensure convenient access to medical care. There are also options for dining out at restaurants like El Vallarta and Sheltons Restaurant, as well as entertainment at Hollywood Hits theater. Overall, this area provides a comfortable and convenient environment for seniors looking to settle down in Greenfield.

Places of Worship

• New Prospect Baptist Church (2.1 miles)
• Southern Baptist Convention (5.6 miles)
• Bethel Baptist Church (6 miles)
• Gleason Cumberland Presbyterian Church (6.8 miles)
• First Presbyterian Church (7.1 miles)
• First Baptist Church (7.9 miles)
• Davis Memorial Church (8.1 miles)

Pharmacies

• City Drug Store (5.9 miles)
• A And A Apothecary Gleason City Drug (5.9 miles)
• Fred's Pharmacy (6.9 miles)
• Walgreens (8.9 miles)
• Super Drug Store (8.9 miles)
• Fred's Pharmacy (8.9 miles)
• Fred's Pharmacy (9.1 miles)

Parks

• Hilltop Park (8.6 miles)
• Virginia Weldon Park (16.6 miles)

Restaurants

• El Vallarta (8.8 miles)
• La Cabana (9.2 miles)
• Domino's Pizza (9.3 miles)
• Sheltons Restaurant (9.4 miles)
• McDonald's (9.5 miles)
• Burgers & More (9.7 miles)
• Wet Whistle Bar (10.5 miles)

Transportation

• U-Haul Neighborhood Dealer (9.2 miles)

Physicians

• Reelfoot Family Walk-In Clinic (Dresden) (9.2 miles)
• Dresden Medical Associates PC (10 miles)
• Dresden Family Clinic (10.1 miles)
• Dresden Specialty Clinic (10.1 miles)
• Jackson Clinic of McKenzie (10.4 miles)
• McKenzie Medical Center (10.5 miles)
• Integrity Clinical Research (16.4 miles)

Theaters

• Hollywood Hits (9.9 miles)

Hospitals

• McKenzie Regional Hospital (10.4 miles)
• Jackson Madison Hospital (16.7 miles)
• West Tennessee Healthcare Milan Hospital (16.7 miles)
• West Tennessee Healthcare Volunteer Hospital (16.8 miles)
• Tennova Healthcare – Volunteer Martin (16.8 miles)
• Volunteer Community Hospital (16.8 miles)

Cafes

• Higher Ground Coffee Shop (16.7 miles)