FirstLight Home Care of Greater Memphis

Pros

• First Light Home Care is described as a godsend for families dealing with Alzheimer's and caregiving.
• Yolanda is praised for going far above and beyond and forming a strong bond with the client.
• Kathryn is characterized as patient, cheerful, and expedient in obtaining required information, even on her own time.
• Jinliang and Carmelyta are credited with setting the caring tone and showing genuine concern in every interaction.
• Carmelyta is commended for sharing practical, insightful caregiving guidance that informs how to best approach care.
• The staff are described as caring, professional, and flexible, with caregivers matched to meet needs and regular check-ins.
• Specific caregivers like Sheila, Earl, and Kendra are highlighted for going above and beyond and providing peace and comfort.
• First Light is recognized as instrumental in guiding care, providing resources, and ensuring families never feel alone.

Cons

• The reviewer states that the problem was the insurance company's failure to provide all of the required information on the front end, not Kathryn's performance.

Review

From the moment First Light Home Care entered the scene, the experience reads like a godsend for a family navigating the challenges of Alzheimer's and the heavy responsibilities of caregiving. The reviews tell a shared story of genuine concern, professional competence, and a level of personal dedication that goes beyond the ordinary. Families describe feeling understood and supported, not just by individual caregivers, but by a company that places care, safety, and emotional well-being at the center of its service. The tone across these testimonials is consistently grateful and relieved, underscoring how transformative reliable home care can be when the people involved truly care.

A standout thread runs through many of the accounts: Yolanda, a home health care assistant who has become much more than a caregiver in the eyes of one family. She is portrayed as someone who goes far beyond her duties, forming a connection that feels like a deep, ongoing friendship for the person receiving care. The wife, living with Alzheimer's, has shown a remarkable attachment to Yolanda, to the point that on days when Yolanda isn't scheduled, the wife repeatedly asks when her "friend" will return. The caregiver is described as treating the client with the tenderness one would show a mother - an essential difference that brings comfort and stability during difficult days. This level of relational care is highlighted as a defining strength of First Light Home Care in the narratives.

Behind the scenes, another pillar of support emerges in Kathryn, the coordinator who navigates the maze of insurance requirements with patience and cheerful efficiency. Families emphasize Kathryn's steady responsiveness and reliability, noting that she often works on her own time to move things forward. One reviewer recalls sending an email on the weekend and receiving a prompt promise to send the needed information, illustrating how the team's dedication extends beyond standard work hours to keep care uninterrupted and payments smooth. It's clear that Kathryn's role as a liaison reduces stress for families already managing complex schedules and medical paperwork.

The leadership and philosophy of the company's owners - Jinliang and Carmelyta - are repeatedly praised for setting a compassionate, practical tone that shapes the entire organization. Early conversations with Carmelyta reveal a depth of insight about caregiving that goes beyond routine tasks: she asks thoughtful questions about the client's condition and then reflects on how those details should influence the approach to care. This approach is described as collaborative rather than directive, with Carmelyta and Jinliang demonstrating a leadership style that empowers families and caregivers alike. An additional mention goes to their office manager, Tashia, who is part of the same trusted circle of care, reinforcing the message that First Light is a cohesive team rather than a loose collection of individuals.

The breadth of positive experiences extends to specific, practical examples of excellent care. Caregivers are recognized for assisting with daily living activities like walking, bathing, hair washing and styling, and personal grooming - simple, essential tasks that contribute to a loved one's dignity and comfort. One caregiver is lauded for providing a combination of practical help and emotional support, often laughing and sharing moments that bring light into the home. In several stories, family members describe how the care team has organized schedules, found the best matches for personalities and needs, and checked in regularly to ensure both the person receiving care and the family feel supported and informed.

There are also powerful testimonials about the care team's responsiveness during emergencies and the ability to integrate seamlessly into the family's daily life. Kimberly is singled out for her decisive action during emergencies, with one family crediting her with "saving my grandpa's life." The team members named - Liz, Adrianne, Earl, Sheila, Kendra - are repeatedly described as accommodating, knowledgeable, calm, and consistently dedicated to the client's safety and comfort. The sense conveyed is that the right match of caregivers can transform the caregiving experience from a stressful obligation into a stable, reassuring presence that the whole family can rely on.

Beyond individual stories, the overarching impression is that First Light Home Care excels at both the care and the navigation required by families. They are praised for being professional, flexible, and proactive in addressing shifting schedules, changing needs, and the ever-present uncertainties that accompany care for aging loved ones. Several reviewers stress that the company helps families feel supported rather than overwhelmed, guiding them through resources, scheduling, and practical needs with a steady hand. The result is consistently described as not just competent caregiving, but a holistic, humane approach that honors both the person receiving care and the family members who love them.

In these accounts, the care provided becomes a source of reassurance - a lifeline that enables families to focus more on meaningful moments and emotional connections with their loved ones. The caregivers' attentiveness, the responsive coordination, and the values-driven leadership combine to create a sense of trust and gratitude that stretches across years of service. Taken together, these experiences paint a picture of First Light Home Care as a trusted partner in caregiving - one that shows up with compassion, competence, and an unwavering commitment to improving the daily lives and dignity of those it serves. For families seeking reliable, thoughtful, and deeply human home care, the messages conveyed here speak powerfully to the difference First Light makes.

This part of Cordova, Tennessee offers a convenient location with easy access to essential amenities such as pharmacies, places of worship, physicians, restaurants, parks, hospitals, cafes, and a theater. The proximity to multiple pharmacies like Walgreens and CVS makes it convenient for seniors to access their medications. There are also various options for medical care including Pediatric Physicians PC and Methodist Medical Group - Primary Care. Additionally, there are several dining options ranging from fast food chains like McDonald's and Taco Bell to more upscale choices like Danver's. For recreation, residents can enjoy nearby parks such as Hinton Park and Cameron Brown Park. Overall, this neighborhood provides a well-rounded living experience with a mix of necessities and entertainment options in close proximity.

Pharmacies

• Walgreens (0.7 miles)
• Kroger Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• Walgreens (3.1 miles)

Places of Worship

• Hope Presbyterian Church (1.3 miles)
• Grace Evangelical Church (3.1 miles)
• Advent Presbyterian Church (3.3 miles)

Physicians

• Pediatric Physicians PC (1.8 miles)
• Methodist Medical Group - Primary Care (2.5 miles)
• Stern Cardiovascular Center Pa: Edwards Todd D MD (2.8 miles)
• Gerard Nicholas DMD (2.9 miles)
• Cordova Medical Clinic (2.9 miles)
• Women's Health Specialists (2.9 miles)
• UT Medical - Surgical Oncology (3 miles)

Restaurants

• T J Mulligans (2 miles)
• McDonald's (2.1 miles)
• Friday Tuna (2.1 miles)
• Taco Bell (2.2 miles)
• Meddlesome Brewing Company (2.6 miles)
• Flying Saucer Draught Emporium (2.6 miles)
• Danver's (2.6 miles)

Parks

• Hinton Park (2.7 miles)
• Cameron Brown Park (2.9 miles)
• Shelby Farms Park (4.2 miles)
• Davies Plantation Park (5.8 miles)
• W.C. Johnson Park (6.1 miles)

Hospitals

• Methodist Surgery Center (3.1 miles)
• BioLife Plasma Services (3.9 miles)
• Lebonheur Outpatient Center-East (5.8 miles)

Cafes

• Starbucks (4.6 miles)
• Starbucks (5 miles)
• Java Cafe (5.2 miles)
• Starbucks (5.9 miles)

Theaters

• Malco Stage Cinema Grill (5.3 miles)