Quality Personal Care, Inc in Clarksville, TN

Pros

• The staff at Quality Personal Care are nice and helpful.
• Quality Personal Care is a great place to work with caring and loving staff.
• Mrs. Deborah Lyles is a great person, and the team clearly cares for clients.
• They go above and beyond to meet everyone's needs.
• The caregivers are kind, caring, and dependable.
• The franchise is loved for its sweet demeanor, teamwork, and excellent service.
• The management and staff are professional and truly care about clients and employees.
• The organization is well-organized and committed to providing a stellar customer experience.
• The company is highly recommended and dependable.
• Quality Personal Care demonstrates dedication to the medical community by delivering the best care and love.

Cons

• The woman who runs this company is an absolute joke.
• The agency is very unprofessional; caretakers don't show up and they never inform clients that they won't be coming.
• The person in charge never speaks directly to clients, instead communicating through others, which is unacceptable.
• They left a client without a caretaker for an entire month and did not arrange replacements.
• The management is lazy, unprofessional, and inconsiderate.
• They would not recommend this agency to anyone who cares about their loved ones.

Review

Quality Personal Care, Inc. in Clarksville, Tennessee, is best suited for families seeking in-home senior care delivered with a distinctly personal touch. The agency excels when care is hands-on and anchored in genuine warmth: caregivers are repeatedly described as kind, helpful, and dependable, and staff members go the extra mile to meet individual needs. Leadership under Dr. Deborah Lyles anchors a culture of attentiveness, faith-inspired compassion, and practical professionalism. For seniors who prefer to stay at home but need regular assistance, companionship, and medically informed support, this agency delivers a home-like experience backed by organized, customer-focused service.

Those who must have unbroken, perfectly predictable coverage may want to review alternatives before signing. Several reviews flag gaps in scheduling and communication - instances where a sitter is unavailable and no replacement arrives, with families left without notice. For clients with fragile mobility, complex medical tasks, or time-sensitive caregiving needs (such as catheter management or nocturnal assistance), such gaps threaten safety and routine. In these cases, look for providers that guarantee backup staff, structured escalation protocols, and transparent, proactive communication. A facility-based option or a larger agency with formal contingency plans may offer greater scheduling certainty.

Where Quality Personal Care shines, the benefits are compelling. The staff's hands-on approach and visible commitment to clients' well-being cultivate trust quickly, making families feel their loved ones are not just cared for but understood. Customer service is repeatedly praised as excellent, with responsive management and a sense that the agency's values - empathy, reliability, and respect - shape daily interactions. The team's cohesion and the leadership's active involvement reportedly empower caregivers to perform with confidence, coordinating medical tasks and personal assistance in ways that feel integrated rather than episodic. For families seeking a heartfelt, cohesive care experience, these strengths can be decisive.

Nonetheless, the most vocal concerns center on communication and continuity. A handful of reviews describe leadership as unresponsive or unprofessional when issues arise, particularly around scheduling and substitutions. The risk is not unique to this organization but is magnified when the primary caregiver is unavailable for extended periods. Families should expect a clear backup plan, timely updates, and direct contact with a supervisor if a regular sitter is out. To mitigate this risk, insist on written expectations, a documented contingency process, and a commitment to notifying families promptly of any staffing changes before the next shift.

Decision-making should weigh the agency's strengths against the realities of day-to-day operations. Quality Personal Care emphasizes its role in the local medical community and its mission to care for seniors and disabled adults with skill and compassion, which resonates with families seeking a trusted partner in Clarksville. The organization's emphasis on teamwork, inclusion, and a values-driven culture supports consistent, respectful care. Prospective clients should, however, verify the availability of preferred caregivers, confirm backup coverage, and request a service-level agreement that outlines response times and escalation steps. A trial period can reveal how well the care team delivers on consistency and communication.

The bottom line is clear: Quality Personal Care is an excellent fit for families who value a warm, highly personalized home-care approach backed by proactive, well-regarded staff and a leadership team invested in client well-being. It earns its sterling reputation through compassionate caregivers, dependable service, and strong customer care. Those who cannot tolerate even occasional gaps in coverage or who require ironclad scheduling should pursue providers with firmer guarantees and more formal contingency structures. For most families, a thorough intake meeting, explicit backup policies, and ongoing oversight will unlock a genuinely supportive arrangement that keeps loved ones safely engaged at home.

This part of Clarksville, Tennessee offers a variety of healthcare options, including specialized physicians such as GI specialists, dermatologists, and neurologists, as well as convenient access to pharmacies and hospitals. There are also several dining options nearby, ranging from casual cafes to sit-down restaurants. For recreation, residents can enjoy the natural beauty of Dunbar Cave State Natural Area or take a stroll along the Clarksville Greenway. Additionally, there are places of worship for spiritual nourishment and transportation services available for convenience. Overall, this area provides a well-rounded community with ample resources for senior living.

Physicians

• Gi Specialists of Clarksville (0.2 miles)
• Clarksville Imaging Center (0.4 miles)
• Dr Jianping Sun, MD (0.5 miles)
• Lehman Advanced Dermatology, A Pinnacle Dermatology Practice (0.5 miles)
• Affiliated Neurologists (0.5 miles)
• Dr Randy Richards, Ent (0.6 miles)
• Clarksville Ear Nose & Throat (0.6 miles)

Restaurants

• Harbor Cafe (0.4 miles)
• Zaxby's (0.5 miles)
• Naru Korean BBQ (0.6 miles)
• Pho King (0.7 miles)
• Noodles & Company (0.8 miles)
• Cheddar's Scratch Kitchen (0.9 miles)
• Casablanca Restaurant (1 miles)

Cafes

• Black Rifle Coffee Company (0.5 miles)
• Starbucks (0.9 miles)
• Starbucks (1.2 miles)
• Panera Bread (1.5 miles)
• Starbucks (3.9 miles)
• Shipley Do-Nuts (4.4 miles)

Pharmacies

• St. Bethlehem Drugs (0.7 miles)
• St Bethlehem Drugs (0.9 miles)
• Walgreens (1 miles)
• Dixie Pharmacy (3.7 miles)
• Warrens Apthecary (3.9 miles)
• Walgreens (4.1 miles)
• Vanderbilt Health Clinic at Walgreens Clarksville (4.1 miles)

Hospitals

• St Thomas Hospital (0.9 miles)
• Gateway Medical Center OR (1.6 miles)
• Gateway Surgery Waiting Room (1.6 miles)
• Grace Healthcare (3.7 miles)
• St Thomas Hospital (3.8 miles)
• Sierra Hospitality of Clarksville (4.2 miles)

Transportation

• Enterprise Rent-A-Car (1 miles)

Parks

• Dunbar Cave State Natural Area (1.6 miles)
• Clarksville Greenway (3.1 miles)

Places of Worship

• Grace Church Of The Nazarene (2.2 miles)
• Grace Lutheran Church (4.1 miles)
• Church of Christ-Student Center (4.3 miles)
• Madison Street United Methodist Church (4.6 miles)