Quality Personal Care, Inc

Pros

• The staff at Quality Personal Care are nice and helpful.
• Quality Personal Care is a great place to work, with caring and loving staff.
• Mrs. Deborah Lyles is a great person who truly cares and leads professionally.
• The caregivers, including Michelle Mai, are kind, caring, and dependable.
• The company provides excellent customer service and top-quality care.
• The management and office staff are professional, supportive, and easy to communicate with.
• Quality Personal Care is dedicated to the medical community and delivers compassionate home care.
• The organization is well organized and values empathy and core principles.
• The customer service at Quality Personal Care is amazing and the staff are friendly.

Cons

• The caretakers don't show up, and the agency doesn't call to inform when they're not coming.
• They left the client without a caretaker for an entire month.
• The woman who runs the company is described as lazy, unprofessional, inconsiderate, and ignorant.
• She never speaks directly to the client's family and communicates only through the client's sitter, which is unacceptable.
• The agency fails to provide a replacement when a sitter is on vacation, leaving the client alone all day.
• The reviewer would not recommend this agency, not even for a dog.

Review

Quality Personal Care in Clarksville, Tennessee, consistently comes across in these reviews as a compassionate, client-centered agency that many families rely on for reliable in-home care. The overarching impression is that the staff are genuinely caring, attentive, and ready to go the extra mile to meet each person's needs. Reviewers repeatedly highlight how the team feels like a family of caregivers who bring warmth, empathy, and practical support into the homes they serve. This sense of care is described as the foundation of the company's appeal, with clients and their families noting that the staff's kindness and attentiveness make a meaningful difference in daily life.

Leadership and values appear to be a major driver of the positive experiences shared. Several reviewers mention Dr. Deborah Lyles as a central, trust-building figure within the organization. They describe her as professional and deeply invested in the well-being of clients, staff, and the broader community. The tone of these comments suggests that her leadership sets a standard for excellence and a culture of respect, compassion, and accountability. One reviewer even emphasizes that the environment feels well-managed and organized, attributing that impression to the leadership's day-to-day presence and guidance. The sense that the company operates with core values in mind - empathy, integrity, and customer-focused service - recurs throughout.

Specific caregiver praise also stands out. Michelle Mai, identified as a mother's caregiver through Quality Personal Care, is repeatedly praised for being kind, caring, and dependable. Families express relief and gratitude for caregivers who show up consistently, listen carefully, and provide not just practical assistance but emotional support as well. When a particular caregiver becomes a familiar, trusted presence, the sentiment often shifts from "service" to "part of the family," underscoring the importance of stable, compassionate relationships in home care. Such testimonials reinforce the perception that the agency prioritizes reliable staffing and binds its care approach to the person being cared for.

The reviews also reveal a strong sense of workplace culture and the personal impact of the organization on employees. For at least one staff member, Quality Personal Care is described as a great place to work because of easy communication with office staff and a supervisor who helps maintain a humane, understanding environment. The faith-based alignment of some staff and leadership - highlighted by references to Christian values and prayerful support during difficult personal times - appears to contribute to a nurturing atmosphere both inside the office and in the field. This combination of professional structure and personal care appears to enable staff to treat clients with the same care they would want for their own family.

Several reviewers share deeply personal experiences that illustrate the reliability and resilience of the company during challenging times. One employee notes taking time off to care for a sick parent, and describes how Deborah Lyles offered understanding and even spiritual support over the phone. Another account speaks to the practical reality of working in winter conditions and how the agency has demonstrated flexibility and patience when roads are treacherous. The consistent thread is a sense that Quality Personal Care acts with compassion not only toward clients but also toward staff, acknowledging the human realities that can affect caregiving.

Beyond individual anecdotes, many comments celebrate the broader strengths of the agency. Phrases like "a business of excellence," "top-notch," and "the best in Clarksville" recur, along with praise for the customer service, organization, and the overall quality of care. Reviewers commend the company for its dedication to the medical community by aiding seniors and disabled adults with love and skilled care. The remarks about diversity, inclusion, and dedicated, hands-on staff underscore a perceived commitment to high standards and customer experience. For many, Quality Personal Care represents a dependable, professional option that consistently delivers on its promise to care for people with dignity and respect.

However, not all experiences are positive, and one review presents a starkly contrasting perspective. A dissatisfied client describes the person who runs the company in harsh terms and catalogs a distressing lapse in service: when a regular sitter was on vacation, the agency allegedly failed to arrange a suitable replacement or even inform the family, leaving the father alone for an entire day. The reviewer expresses significant frustration with what they view as unprofessional conduct, poor communication, and a lack of accountability. This account casts a critical light on the agency's operations, suggesting that even a well-regarded provider can falter in crucial moments, with consequences that deeply affect family members relying on consistent care.

Taken together, the collection of reviews paints a nuanced portrait of Quality Personal Care. The majority foreground compassionate, attentive care, strong leadership, dependable staff, and a supportive work culture that values both clients and caregivers. There is a clear sense that, for many families in and around Clarksville, Quality Personal Care stands as a trusted partner in home-based support, offering not only professional expertise but a humane, family-like approach to caregiving. Yet, as with any service-intensive organization, there are episodes where communication gaps and scheduling challenges can undermine confidence, reminding readers that continuous improvement in systems and responsiveness remains essential to sustaining trust.

This part of Clarksville, Tennessee offers a variety of healthcare options, including specialized physicians such as GI specialists, dermatologists, and neurologists, as well as convenient access to pharmacies and hospitals. There are also several dining options nearby, ranging from casual cafes to sit-down restaurants. For recreation, residents can enjoy the natural beauty of Dunbar Cave State Natural Area or take a stroll along the Clarksville Greenway. Additionally, there are places of worship for spiritual nourishment and transportation services available for convenience. Overall, this area provides a well-rounded community with ample resources for senior living.

Physicians

• Gi Specialists of Clarksville (0.2 miles)
• Clarksville Imaging Center (0.4 miles)
• Dr Jianping Sun, MD (0.5 miles)
• Lehman Advanced Dermatology, A Pinnacle Dermatology Practice (0.5 miles)
• Affiliated Neurologists (0.5 miles)
• Dr Randy Richards, Ent (0.6 miles)
• Clarksville Ear Nose & Throat (0.6 miles)

Restaurants

• Harbor Cafe (0.4 miles)
• Zaxby's (0.5 miles)
• Naru Korean BBQ (0.6 miles)
• Pho King (0.7 miles)
• Noodles & Company (0.8 miles)
• Cheddar's Scratch Kitchen (0.9 miles)
• Casablanca Restaurant (1 miles)

Cafes

• Black Rifle Coffee Company (0.5 miles)
• Starbucks (0.9 miles)
• Starbucks (1.2 miles)
• Panera Bread (1.5 miles)
• Starbucks (3.9 miles)
• Shipley Do-Nuts (4.4 miles)

Pharmacies

• St. Bethlehem Drugs (0.7 miles)
• St Bethlehem Drugs (0.9 miles)
• Walgreens (1 miles)
• Dixie Pharmacy (3.7 miles)
• Warrens Apthecary (3.9 miles)
• Walgreens (4.1 miles)
• Vanderbilt Health Clinic at Walgreens Clarksville (4.1 miles)

Hospitals

• St Thomas Hospital (0.9 miles)
• Gateway Medical Center OR (1.6 miles)
• Gateway Surgery Waiting Room (1.6 miles)
• Grace Healthcare (3.7 miles)
• St Thomas Hospital (3.8 miles)
• Sierra Hospitality of Clarksville (4.2 miles)

Transportation

• Enterprise Rent-A-Car (1 miles)

Parks

• Dunbar Cave State Natural Area (1.6 miles)
• Clarksville Greenway (3.1 miles)

Places of Worship

• Grace Church Of The Nazarene (2.2 miles)
• Grace Lutheran Church (4.1 miles)
• Church of Christ-Student Center (4.3 miles)
• Madison Street United Methodist Church (4.6 miles)