Brookdale Senior Living is a senior community in Brentwood, TN.
Information last verified:
111 Westwood Place Ste 400, Brentwood, TN 37027
For more information about senior living options: (866) 208-4318
3 from 72 reviews
5 stars
30
4 stars
4
3 stars
3
2 stars
4
1 stars
31
Overall Review of Brookdale Senior Living
common4 reviews mention this
Staff can be caring, but varies
Many families describe caring caregivers, while others say staffing and follow-through fall short.
Some residents and families point to individual caregivers as supportive and attentive, and describe management as responsive when they need help. Other reviews, however, describe understaffing, missed help, and frustrating communication, including instances where calls or urgent requests were not answered. A few reviewers also express that the overall experience depends heavily on who is working at the time, not just on care plans.
caveat7 reviews mention this
Dining quality disappoints residents
Multiple reviews criticize meal quality and portion sizes, even when rent covers meals.
Several reviewers say the food quality declined over time and describe portions and preparation they found unsatisfying. Others report residents refusing meals, not enough nutrition, or a dining experience that did not match what was expected. A few reviews also mention dining service problems, such as staff not waiting on a resident at the dining room.
caveat9 reviews mention this
Understaffing and hard communication
Reviews repeatedly mention short staffing and difficulty getting answers for urgent needs.
Many reviews describe being short staffed and lacking communication between coworkers or departments, with some residents and families saying they could not get timely responses. Several reviewers mention unanswered calls, unanswered call bells, or being bounced between departments without help. Even when some staff were described positively, multiple reviews say the number of people available was not enough to deliver what was promised.
caveat8 reviews mention this
Pricing and billing feel unstable
Families describe rent hikes and billing surprises, often without clear explanations.
Multiple reviews report rate increases soon after move-in or during the year, including changes they say were not communicated clearly. Others describe overbilling and back charges, and some mention additional line items or service rates added to the bill. A few reviewers also describe difficulties getting itemized answers or support after a billing-related issue.
caveat7 reviews mention this
Cleanliness and maintenance concerns
Numerous reviews describe cleanliness and upkeep problems that were not resolved quickly.
Several reviewers describe unsanitary conditions, including reports of mold, stains, and rooms not cleaned before a move-in. Others mention long gaps between cleaning visits, maintenance issues that remained unresolved, and hygiene-related problems. A number of these concerns are paired with complaints about limited accountability or delayed responses when problems were raised.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Transportation
Nashville International (9 miles away)
Nearby Places of Interest
This part of Brentwood, Tennessee offers a convenient and bustling community with a variety of amenities for seniors. With multiple Starbucks locations within close proximity, as well as nearby restaurants like Jason's Deli and Uncle Julio's, residents have plenty of dining options. The area also provides easy access to healthcare services, including Maryland Farms Family Practice and various pharmacies such as CVS and Walgreens. For recreational activities, seniors can enjoy the green spaces at Percy Warner Park or attend movies at Regal Green Hills theater. Additionally, there are several places of worship nearby for spiritual nourishment. Overall, this part of Brentwood provides a well-rounded and vibrant environment for senior living.
Cafes
Starbucks (0.3 miles)
Starbucks (0.9 miles)
Starbucks (1.6 miles)
Crieve Hall Bagel Co. (3.8 miles)
Starbucks (4.9 miles)
Starbucks (5.3 miles)
Starbucks (6.8 miles)
Physicians
Maryland Farms Pediatrics (0.7 miles)
Maryland Farms Family Practice (0.9 miles)
Nashville Vision Associates At Brentwood Medical Center (1 miles)
The LASIK Vision Institute (2.2 miles)
Tennessee Pediatrics (3.5 miles)
Guild, Ashley Heritage Medical Associates Westgate Pc (4.5 miles)
Dr James Johnson, MD (4.7 miles)
Restaurants
McDonald's (0.8 miles)
Jason's Deli (0.9 miles)
Uncle Julio's (1 miles)
Chick-Fil-A (1.1 miles)
Sonic Drive-In (1.3 miles)
Cracker Barrel (4.1 miles)
McDonald's (4.5 miles)
Places of Worship
Brentwood United Methodist Church (0.9 miles)
Fellowship Bible Church - Brentwood Campus (2.9 miles)
Calvary United Methodist Church (5.2 miles)
Pharmacies
CVS Pharmacy (1.1 miles)
Walgreens (1.1 miles)
Walgreens (3.5 miles)
CVS Pharmacy (4.1 miles)
Walgreens (4.5 miles)
Walgreens (4.8 miles)
CVS Pharmacy (5 miles)
Hospitals
Vanderbilt University (3.5 miles)
Vanguard Health Systems (4.2 miles)
Ascension Saint Thomas Hospital Cardiac Rehabilitation (6.8 miles)
Parks
Percy Warner Park (3.9 miles)
Crocket Park (4 miles)
Sevier Park (5.8 miles)
Owl Creek Park (6.5 miles)
Dog Park At The Fairgrounds (6.6 miles)
Theaters
Regal Green Hills (5 miles)
Regal Hollywood ScreenX & RPX - Nashville (5.4 miles)
Linda's caregiving journey for her elderly mother, Joan, is marked by deep love and challenges as she navigates health changes, emotional support, and practical arrangements while learning to prioritize self-care and utilize community resources. Their evolving relationship highlights resilience and the universal themes of empathy and preparedness in caregiver experiences.
The article clarifies common misconceptions about Powers of Attorney (POA), highlighting the necessity of the principal's consent, the limitations on an agent's authority, and the importance of mental capacity when signing. It also distinguishes between various types of POAs, addresses concerns about potential abuse, and emphasizes the need for legal consultation to ensure valid and up-to-date documents.
Senior move management provides specialized support for older adults relocating by assisting with logistics, emotional challenges, and downsizing decisions to ensure a smooth transition to new living environments. These services address the unique needs of seniors and have become increasingly important as baby boomers retire and seek to downsize.
Brookdale Senior Living photos
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Nashville International (9 miles away)
Attentive staff in a well-kept, home-like community with engaging activities and generous amenities.
Nurturing Our Elders: Linda's Journey of Supporting Her Mother
A Comprehensive Exploration of Common Misunderstandings about Powers of Attorney
Senior Move Management: Understanding the Role, Value, and Associated Costs