Crosley Adult Foster Care

Pros

• Brad and Crystal ran it better.
• The service was better under Brad and Crystal's leadership.
• The reviewer has been a loyal customer for several years.
• The ongoing use of the service shows trust in its value.

Cons

• Kim is the worst.
• Kim is very unprofessional.
• Kim is extremely rude.
• The service ran much better when Brad and Crystal were running it.

Review

A loyal customer voice has echoed across several years of visits, expressing a mix of commitment and growing frustration with the current state of the establishment. The person writing has been using the service for a long time, describing a relationship that has stretched over multiple years and shaped expectations that, lately, have not been met. There is a sense of steady loyalty - an "on and off" pattern over about three years - paired with a clear desire to know who can be spoken to about the concerns that have arisen. The writer isn't just reporting a one-off bad experience; they're signaling a trend that feels significant enough to warrant attention from someone in a position to respond.

The center of the complaint is the introduction of a new staff member, identified as Kim. The reviewer does not mince words about their impression: Kim is described as the worst, characterized by unprofessionalism and extreme rudeness. This individual assessment is not presented as a minor annoyance but as a defining factor in how the service now feels. The tone conveys disappointment and frustration, suggesting that the interaction with Kim has repeatedly fallen short of basic professional standards and courtesy. The language chosen - emphatic and unambiguous - indicates that this isn't just a single incident but a recurring impression that colors the reviewer's overall view of the establishment.

In stark contrast to the current experience, the writer recalls a period when the establishment was run by different leadership - Brad and Crystal. Those former managers are described as running the operation much more effectively, with service that felt more reliable, courteous, and presumably more professional. The assertion is not merely about one or two positive encounters; it implies a broader pattern of smoother operations, better customer interaction, and a standard of service that stood out in a way that made the writer's visits consistently favorable. The contrast drawn is vivid: quality and demeanor that felt steadier and more satisfying under Brad and Crystal versus the present state.

The mixed history the reviewer presents - years of patronage, a difficult recent experience with a new staff member, and a nostalgic nod to a previous era of management - adds up to a sense of loss and concern. The dissatisfaction is not expressed as a fleeting complaint but as a deeper question about the direction of the establishment. The writer's curiosity about "who I can talk to about this establishment" underscores a desire for accountability and a path to communicate with someone who can acknowledge the issues and potentially address them. It's a call for engagement from leadership or management, a nudge that the situation may require more formal acknowledgement than casual conversations or anonymous feedback.

What this feedback suggests, beyond the specifics of Kim's described behavior, is a broader request for consistency and professional conduct in customer service. The reviewer's long-term relationship with the establishment implies that high standards once existed and can be restored. The longing for the earlier, apparently better, management era with Brad and Crystal hints at concrete expectations: dependable service, respectful treatment, and a stable, well-run environment. The narrative implies that when those elements were in place, the customer's experience felt reliable and worthwhile; when they are not, the experience falters sufficiently to prompt a broader appeal to leadership for a resolution.

Viewed as a whole, the account presents a portrait of loyalty tested by a shift in personnel and management style. It reinforces a timeless truth in service industries: customers return when they feel respected, when interactions are professional, and when leadership demonstrates that they value consistency as much as reliability. The writer's insistence on knowing who to talk to about the establishment signals both a personal need for resolution and a potential avenue for organizational response. It suggests that addressing frontline conduct and management practices could help restore the level of service that kept the customer engaged for years.

Ultimately, the narrative leaves room for constructive improvement. It acknowledges the past standard of operation under Brad and Crystal as a benchmark and articulates a hope that the present team can meet or exceed that benchmark again. For the establishment, the message is clear: long-time patrons are paying attention, and their continued loyalty may hinge on visible steps to improve professionalism, ensure courteous interactions, and reconnect with the dependable performance that once defined the experience. If leadership engages, listens, and acts on such feedback, it could pave the way back to the smoother, more respectful service that inspired this customer to remain loyal for so long.

Parks

• Crockett Park (2.1 miles)
• Missouri National Recreational River (2.5 miles)
• National Park Service (2.5 miles)
• Riverside Park (2.9 miles)
• West Side Park (3.1 miles)
• Yankton Parks & Recreation (3.7 miles)
• Gavins Point (4.1 miles)

Places of Worship

• Reiverview Reformed Church (2.2 miles)
• Abundant Life Ministries (2.3 miles)
• Kingsway Christian Church (2.4 miles)
• Southern Baptist Convention (2.4 miles)
• Sacred Heart Catholic Church (2.7 miles)
• Antioch Baptist Church (2.8 miles)
• Jehovah's Witnesses Kingdom Hall (2.9 miles)

Restaurants

• Fleeg's Riverside Road House (2.3 miles)
• Capitol Street Pub (2.8 miles)
• 1872 Saloon (2.8 miles)
• The Landing (2.8 miles)
• Boomer's Lounge (2.8 miles)
• Castle Rock Burgers (3 miles)
• Delight Donut (3 miles)

Transportation

• River City Cab (2.8 miles)
• U-Haul Neighborhood Dealer (3.6 miles)

Cafes

• Willa B's Bistro & Emporium (2.8 miles)
• Loafers (2.9 miles)
• Willa B's Bistro & Emporium (2.9 miles)
• Sunrise Coffee (3.1 miles)
• Wakonda Cafe (14.7 miles)

Pharmacies

• Yankton Drug Company (2.9 miles)
• Roger's Family Pharmacy (2.9 miles)
• Medicine Shoppe Pharmacy (2.9 miles)
• Hy-Vee Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Hybee Pharmacy (3.1 miles)
• Good Neighbor Pharmacy (3.7 miles)

Physicians

• Chiu James Horizon Health Care Yankton (3 miles)
• Lewis & Clark Family Medicine (3 miles)
• Orthopedic Institute (3 miles)
• Willcockson Eye Associates PC (3.1 miles)
• Lewis & Clark Urology (3.4 miles)
• Lewis & Clark Family Medicine (3.4 miles)
• Yankton Anesthesiology (3.5 miles)

Hospitals

• Avera Sacred Heart Hospital (3.1 miles)
• Avera Health (3.4 miles)
• Lewis & Clark Specialty Hospital (3.5 miles)
• South Dakota Human Services Center (4 miles)
• Avera Sacred Heart Medical Clinic (12.9 miles)

Theaters

• Carmike Cinemas (3.1 miles)