First Light Home Care in Surfside Beach, SC

Pros

• Taylor Privette is extremely helpful and efficient, making coordinating care simple and stress-free.
• Taylor's approachable manner and clear communication create a smooth experience from start to finish.
• FirstLight Home Care has been a dream to work with.
• Frankie explains exactly what to expect and what the caregivers will be providing, with patience and clarity.
• The FirstLight Care Team, including Taylor, Heather, Melinda, and Nichole, delivers flawless service.
• Leswania helps clients manage online scheduling and payments, making care coordination easier.
• Taylor Privette is patient and warm toward clients, treated as if she were family.
• Taylor is responsive, organized, and professional, making interactions seamless.
• Taylor goes above and beyond to ensure residents are happy and well taken care of.
• FirstFlight Home Care in Myrtle Beach is a five-star company with exceptional professionalism and compassion.
• The caregivers are highly skilled, reliable, and go above and beyond to ensure comfort and well-being.
• First Light Home Care is punctual, well-trained, caring, and responsive.

Cons

• The caregivers would be on their phones more than they actually worked.
• The caregivers did not follow through with what Taylor had promised during onboarding.
• The caregivers did not make breakfast as instructed and did not meal prep as instructed.
• They would not change his bed linens, they would just straighten up the sheets.
• Multiple caregivers ignored the grandfather when he tried to converse with them.
• The reviewer claimed the company does not care and only worries about getting paid.

Review

First Light Home Care in Surfside Beach is best suited for families who want dependable, compassionate in-home support that can scale from a few hours of daily help to around-the-clock care, all with a single point of contact to coordinate everything. This provider shines for clients who prefer to stay at home, value continuity with a familiar caregiver team, and rely on quick, clear communication to manage schedules, expenses, and care plans. It is especially well-suited for families split by distance, where a professional liaison can translate needs into reliable service and give relatives confidence that their loved one is being watched over with dignity and warmth.

Those who may want to consider alternatives include families requiring higher levels of medical nursing oversight or a more structured, facility-based environment. If a medical model with licensed nursing at all hours is essential, or if memory-care needs require a dedicated, built-for-memory care setting, a different arrangement might be preferable. Additionally, households that have had persistent trouble with caregiver consistency or with rapid, unguided turnover may want to compare other agencies or local facilities that offer stricter guarantees around staffing and care-plan adherence. Finally, households seeking the lowest possible price point should recognize that comprehensive, highly responsive in-home care often carries costs that require careful budgeting against expectations for continuity and immediacy.

The strongest selling points live in the front office and care-coordination engine. The liaison, Taylor Privette, consistently acts as the backbone of operations - responsive, organized, and unflinchingly professional - turning complex arrangements into smooth, stress-free experiences for families and facilities alike. The team's ability to secure appropriate caregivers, adjust schedules on the fly, and maintain open channels through phone, email, and an online portal minimizes friction at every step. Caregivers emerge as the living embodiment of the brand - patient, respectful, and genuinely devoted to the people they serve - creating a sense of safety and warmth that families often note as a decisive factor in choosing First Light.

Another pillar of value is the depth of practical support beyond direct care. The company's commitment shows up in real-world ways: quick staffing responses when needs spike, continuity of care when possible, and a track record of partnering with families, communities, and veteran support channels. The presence in local senior living communities - where staff engage in activities and outings - helps integrate home care with the broader ecosystem of aging services. The online scheduling and straightforward communication model empower families to stay informed without becoming burdened by administrative tasks, a feature repeatedly cited by both clients and partner facilities.

Yet no service path is flawless, and a small but vocal subset of reviews flags tangible, if infrequent, gaps. Instances cited include temporary caregiver performance lapses, caregivers appearing distracted, and care plans that were not followed to the letter. Some families report delays in HR responsiveness or scheduling gaps that require escalation. These concerns are real and serious because they touch daily routines and the trust at the center of in-home care. However, the scale of the favorable experiences - reinforced by ongoing responsiveness, replacements when needed, and a culture that prizes dignity and compassion - suggests a reliability foundation that can be strong enough for most families, provided expectations are aligned and a vigilant side-guide is kept in place.

When the positives are weighed against the few recurring concerns, the math tends to favor First Light for families prioritizing coordination, continuity, and a humane, person-first approach. The hires and caregivers are frequently described as dependable and kind, with the leadership and operational framework designed to keep things moving even when a caregiver schedule shifts. The ability to mobilize support quickly, the steady presence of Taylor as a trusted liaison, and the emphasis on treating clients like a part of the family collectively offset the occasional misstep. For households seeking a trusted partner who can shepherd care with empathy and efficiency while allowing loved ones to remain at home, the fit is compelling.

The practical takeaway is clear: First Light Home Care is a strong, advisory-grade choice for families who value proactive coordination, caregiver consistency where possible, and a care experience that prioritizes dignity and personal connection. Start with a needs assessment and insist on a clear care plan, a named primary caregiver when feasible, and defined escalation paths for any concerns. Ensure the plan includes a backup strategy for nights or weekends, confirm access to the online portal for scheduling changes, and request commitments around same-day responses if emergencies arise. For most families, this partnership offers peace of mind, the ability to preserve independence at home, and a collaborative framework that makes aging in place not only possible but genuinely supported.

This part of Surfside Beach, South Carolina offers convenient access to various healthcare facilities such as Coastal Carolina Otolaryngology Associates and Grand Strand Pediatrics for any medical needs. There are also numerous restaurants nearby, including Crabby Mike's Calabash Seafood Company and Golden Egg Pancake House, providing a range of dining options. For pharmaceutical needs, there are several pharmacies within a few miles, such as CVS Pharmacy and Walgreens. In terms of recreation, residents can enjoy the proximity to Huntington Beach State Park and Myrtle Beach State Park for outdoor activities. Additionally, with Tidelands Waccamaw Community Hospital nearby, residents can rest assured knowing that quality healthcare is easily accessible in the area. Overall, this part of Surfside Beach offers a mix of essential amenities for seniors looking for a comfortable and convenient living environment.

Physicians

• Coastal Carolina Otolaryngology Associates PA (0.7 miles)
• Grand Strand Pediatrics (0.7 miles)
• Little River Medical Center (1 miles)
• Altman William E DDS (1.2 miles)
• Coastal Medical Clinic PC (1.4 miles)
• East Coast Retina PA (1.5 miles)
• Doctors Care (1.5 miles)

Restaurants

• Crabby Mike's Calabash Seafood Company (0.8 miles)
• Golden Egg Pancake House (1 miles)
• Dagwood's Deli & Sports Bar (1 miles)
• Bubba's Fish Shack (1.5 miles)
• Painters Homemade Ice Cream (1.6 miles)
• Meyer's Ice Cream (1.8 miles)
• Eggs Up Grill (1.9 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (2 miles)
• Walgreens (2.4 miles)
• Target Pharmacy (2.6 miles)
• Kroger Pharmacy (2.6 miles)
• Natural Health Pharm (2.9 miles)
• Walmart Pharmacy (3.1 miles)

Cafes

• River City Cafe (1.6 miles)
• Conch Cafe (2 miles)
• Starbucks (3.5 miles)
• Tidal Creek Brewhouse (4.8 miles)

Places of Worship

• St Michael's Catholic Church (2.1 miles)

Parks

• Huntington Beach State Park (2.2 miles)
• Myrtle Beach State Park (4.5 miles)
• Grand Park (4.5 miles)

Hospitals

• Tidelands Waccamaw Community Hospital (4.9 miles)
• St Francis Roper Physicians Partners 4630 Hwy 17 (5.7 miles)

Transportation

• TSA Security (6 miles)
• Myrtle Beach International Airport (MYR) (6 miles)
• Creekside Cab (6.9 miles)