Brightstar of Lexington

Pros

• The care provided by the agency was fantastic and the caregiver they found for their mother does a fantastic job.
• They found the right person who fit in well with their family and did an exceptional job.
• A Place for Mom was great with providing help and assistance throughout the process.
• The price of the services was reasonable compared to other places.
• The agency excelled at finding the right caregiver who could fit into the family dynamics.
• The communication with the agency's staff was friendly, although there were some issues in that area.
• The positive experience of finding a reliable caregiver within just two days stood out from what others had experienced.
• The need for someone dependable to handle paperwork and long-term care insurance was met by the agency's services.

Cons

• The home care agency frequently left the mother alone and was often late.
• The supervisor of the care givers was unprofessional.
• There were multiple instances where the agency did not show up as scheduled.
• Billing issues caused inconvenience for the family, requiring them to leave work to resolve them.
• Communication within the agency was lacking, with staff members seemingly unaware of each other's actions.
• Despite some friendly staff, overall communication was poor.
• The negative experiences with the agency led to dissatisfaction and a decision to find private care instead.
• The agency's lack of knowledge regarding long term care insurance and paperwork management added to the family's stress and need for reliable assistance.

Review

When it comes to finding the right home care agency for your loved ones, it can be a daunting task. You want someone reliable, professional, and compassionate to take care of your family member. Unfortunately, our experiences with one particular agency were far from satisfactory. One of the major issues we faced was that they frequently left my mother alone, which is not only concerning but also unsafe. Additionally, their timeliness was another problem as they were often late. It was frustrating to have to constantly worry about whether or not someone would show up.

Furthermore, the supervisor of the caregivers proved to be unprofessional in our interactions with them. This lack of professionalism extended to their scheduling practices as well since we had a different caregiver almost every time. This inconsistency made it difficult for my mother to form a sense of trust and familiarity with her caregivers. The constant turnover ultimately contributed to the overall unsatisfactory experience we had.

However, amidst these disappointments, there was one standout caregiver who provided excellent care for my mother. Recognizing her exceptional skills and dedication, we made the decision to hire her directly. She has been a vital asset in ensuring my mother's well-being and we couldn't be happier with her services.

On the administrative side of things, we also encountered several issues with billing from this agency. There were instances where they failed to show up altogether despite prior arrangements being made. These unexpected absences forced me to take time away from work on more than one occasion, causing undue stress and inconvenience.

While the staff members were friendly, communication within the agency appeared disjointed and disorganized. It seemed as though different individuals were unaware of what others were doing or what tasks had been assigned and completed. This lack of effective communication further added to our frustration and hindered our ability to receive consistent care for my mother.

Despite these negative experiences, it's important to note that there are positive aspects associated with some home care agencies. In our search for reliable care, we were fortunate enough to have a great experience with another agency referred to us by A Place for Mom. The care provided by this agency was truly outstanding and they excelled in the crucial task of finding the right caregiver who seamlessly integrated into our family dynamic. It only took two days to find the perfect match, and the pricing was reasonable compared to other agencies.

In conclusion, while our encounter with one home care agency left much to be desired, we remained hopeful and eventually found a caregiver who exceeded our expectations. It's important for families seeking such services to thoroughly vet potential agencies, speak directly with caregivers during interviews, and consider using resources like A Place for Mom to aid in their search. Finding someone who is dependable, compassionate, and capable of providing quality care is essential, as it can make all the difference in your loved one's well-being.

This part of Lexington, South Carolina offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants nearby, including O'Hara's Public House and Groucho's Deli of Lexington, residents can enjoy delicious dining options just a short distance away. For those who enjoy outdoor activities, Virginia Hylton Park and Saluda Shoals Park provide beautiful green spaces for leisurely walks or picnics. In terms of healthcare, there are several pharmacies and physicians' offices in close proximity, ensuring easy access to medical services. Additionally, transportation options such as USO Columbia Airport and National Car Rental are available for any travel needs. Overall, this area offers a comfortable and convenient lifestyle for seniors seeking a vibrant community with plenty of amenities within reach.

Restaurants

• O'Hara's Public House (0.1 miles)
• Groucho's Deli of Lexington (0.1 miles)
• Old Mill Brewpub (0.5 miles)
• Creekside Restaurant (0.5 miles)
• Sonic Drive-In (0.5 miles)
• McDonald's (0.6 miles)
• Rush's (0.6 miles)

Parks

• Virginia Hylton Park (0.1 miles)
• River Center At Saluda Shoals (5.8 miles)
• Saluda Shoals Park (5.8 miles)

Pharmacies

• Rileys Drugs (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1 miles)
• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Consultants in Gastroenterology (0.9 miles)
• Lexington Eye Clinic (0.9 miles)
• South Lake Ob/Gyn (1 miles)
• Bee Healthy (1.3 miles)
• SouthernMED Pediatrics - Lake Murray (1.6 miles)
• Dermatology of Lexington (1.8 miles)
• Lexington Pulmonary & Critical Care (2.1 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (3.9 miles)
• Starbucks (7.7 miles)

Hospitals

• Fmc Lexington Dialysis (1.3 miles)
• Lexington Medical Center Emergency Room (7.1 miles)
• Lexington Medical Center (7.2 miles)
• Urgent Care Center (7.4 miles)

Places of Worship

• Cornerstone Presbyterian Church (5.6 miles)
• First Baptist Church Of Irmo (6.9 miles)

Transportation

• USO Columbia Airport (6.8 miles)
• National Car Rental (6.8 miles)
• Columbia Metropolitan Airport (CAE) (7.3 miles)

Theaters

• Regal Columbiana Grande (7.6 miles)
• AMC Harbison 14 (7.8 miles)