524 Rockhaven Drive, Columbia, SC 29223
For more information about senior living options: (844) 490-3973
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The facility recently changed hands and now operates under a new name: Re-LAX at Home Residential Assisted Living. The fresh branding signals a new chapter, with renovations completed to update the home and create a more inviting environment. The new owner, LaVene Smith, is inviting prospective residents and their families to come by for a tour and to meet the new owner in person. The emphasis here is on a clean slate and a hands-on approach to welcoming people into a refreshed space and community.
Among the feedback received, one reviewer offered high praise for the establishment. They described it as "ONE OF THE BEST PLACES AROUND" and emphasized that the owner treats residents with dignity and respect. This glowing note suggests that for some visitors or residents, the atmosphere and the interpersonal approach stand out in a very positive way, highlighting a compassionate and respectful caregiving ethos from the leadership and staff.
In contrast, another review paints a starkly different picture. That account characterizes the staff as mean and hateful, describes the house as horrendous, and recounts a distressing situation where the reviewer's daughter stayed there and claimed there were possums in the house. The reviewer also labeled the overall conditions of the house as terrible. This negative perspective underscores concerns about safety, cleanliness, and the quality of care, presenting a very troubling view of daily life within the home.
These two sets of impressions illustrate a wide spectrum of experiences. On one hand, there is strong praise for how residents are treated with dignity and respect and for what appears to be a refreshed and welcoming environment under new ownership. On the other hand, there is a serious grievance about staff behavior, animal presence, and overall living conditions. The divergence in these opinions suggests that experiences may vary over time, with different shifts, staff members, or specific rooms and areas influencing how residents and families perceive the care and surroundings.
The turnover to a new owner and the renovated facilities likely reflects an intent to address prior concerns and to present a more positive and professional image to families and prospective residents. The invitation to tour and meet the new owner is a clear signal that first-hand observations are encouraged and that personal interactions can help potential clients assess whether the home aligns with their expectations for safety, comfort, and respectful treatment.
For families considering Re-LAX at Home Residential Assisted Living, the mix of reviews invites a careful, on-site evaluation. Prospective residents and their loved ones may want to observe staff interactions with residents, ask about daily routines, cleanliness standards, and the handling of any wildlife or pests, and request to see the renovated spaces firsthand. Tours provide an opportunity to compare the reported experiences with the actual environment and to determine whether the approach to care and daily living matches their needs and values.
Ultimately, the new ownership and the varied experiences captured in these reviews suggest that the facility is in a period of transition, with potential for strong, compassionate care alongside concerns that warrant scrutiny. A visit to meet LaVene Smith in person, explore the renovated environment, and engage with staff can help families form an informed opinion. While one review points to warmth and dignity, another serves as a cautionary note to thoroughly evaluate safety, cleanliness, and staff conduct before making a decision about placement.
Rockhaven Community Care Home is a warm and inviting assisted living community located in Columbia, SC. Our care home offers a comfortable and supportive environment for seniors who require assistance with their daily activities of living.
At Rockhaven, we provide board and care services that include personalized support with bathing, dressing, transfers, and coordination with healthcare providers. Our dedicated staff also assists with medication management and creates delicious meals that cater to special dietary restrictions or diabetes diets.
Residents at our community enjoy a range of amenities designed to enhance their comfort and well-being. We have a spacious dining room where residents can enjoy their meals together, as well as fully furnished accommodations for convenience. Our beautiful garden and outdoor spaces provide opportunities for relaxation and fresh air.
Housekeeping services ensure that our community remains clean and tidy at all times, allowing residents to focus on enjoying their time here. We also offer move-in coordination services to make the transition into our community as smooth as possible.
For those who require transportation for medical appointments or other needs, we provide transportation arrangements both within the local area and to doctors' appointments. Additionally, we offer Wi-Fi/high-speed internet access throughout our community so residents can stay connected with loved ones.
Rockhaven is proud to be conveniently located near various amenities in the surrounding area. There are seven cafes nearby where residents can enjoy a cup of coffee or a meal outside of our community. Eight pharmacies are also easily accessible for any medication needs, while 32 physicians are available for medical consultations.
Furthermore, if residents wish to explore dining options outside of our community, there are 33 restaurants nearby offering different cuisines and dining experiences. For entertainment purposes, there is one theater nearby where residents can catch a movie or live performance.
We understand the importance of maintaining one's spiritual well-being and offer proximity to four places of worship for individuals seeking religious services or gatherings.
Lastly, in case emergency medical attention is needed, there is one hospital nearby to provide immediate healthcare services.
At Rockhaven Community Care Home, we strive to create a nurturing and engaging environment where seniors can receive the care they need while enjoying a fulfilling lifestyle.
Rockhaven Community Care Home is located at 524 Rockhaven Drive, Columbia, SC 29223 in Richland County, South Carolina
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