BrightStar Healthcare

Pros

• The staff at South County Comprehensive Pain Management is described as very nice and helpful.
• Dr. Chan is praised for being very nice and for making sure patients are okay during the procedures.
• The offices are described as friendly and put patients at ease.
• The epidural procedure was performed compassionately and professionally, with the injection described as almost painless.
• The assistant accompanying the doctor was polite and friendly.
• One patient credits the staff with saving their life and restoring mobility.
• A patient recommends Dr. Desillier to others suffering from chronic pain.

Cons

• The reviews describe the clinic as unprofessional, disgusting, and a waste of time.
• The staff are labeled rude and unhelpful, with a front desk that has no manners and repeatedly poor communication; callers face long holds or unanswered calls.
• Dr. Adriana Desillier is accused of discrimination and aggression, including insulting a patient and calling the police to trespass; other comments depict doctors as dangerous liars.
• The practice is alleged to engage in insurance fraud and double-dipping, billing multiple insurers and sending bills under a different company name.
• The clinic is criticized for treating pain management as "pain medication management," focusing on opioids with monthly visits, drug tests, pill counts, and threats to withhold meds rather than genuinely addressing pain.
• Patients report record-keeping problems, missing or misfiled records, and difficulty obtaining timely responses or access to staff.
• There are safety concerns about poor coordination with other doctors, including dangerous drug interactions (e.g., oxycodone with clonazepam) and inadequate oversight.
• Overall, reviewers give zero stars and warn others to avoid the place.

Review

Across multiple years and at more than one location, South County Comprehensive Pain Management has inspired a strikingly wide range of patient experiences. Some patients describe life-changing relief and compassionate care, while many others report rude behavior, serious bureaucratic obstacles, and troubling billing practices. The comments touch on two offices - one in Warwick and another in South Kingstown - and often contrast the friendliness and attentiveness of a few staff members with a perceived lack of accountability, consistency, and empathy from others. Taken together, the collection reads like a tale of two clinics in one brand: moments of genuine relief shadowed by repeated complaints of miscommunication, delays, and heavy-handed policy enforcement.

On the negative end, a common thread is frustration with communication and accessibility. Several reviewers report long hold times, repeated unanswered calls, and receptionists who seem brusque or unhelpful. One complaint captures the sentiment: "They will hang up after you wait on hold for 25 minutes." Others describe being unable to reach anyone at all, or facing repeated rescheduling and difficulty arranging timely appointments. The experience described at the front desk is frequently singled out as a problem, with references to rude or unhelpful staff and a process that makes patients feel dismissed before they even begin their care. For many, the result is a sense that getting an appointment or a simple follow-up is a drawn-out, frustrating ordeal.

There are equally pointed accusations about how the practice handles insurance, billing, and documentation. A subset of reviewers contends that the clinic relies on "insurance voltures" and engages in questionable billing practices, including double-dipping and sending bills under different company names. Specific grievances include being billed for services that should be covered by multiple insurances, receiving a separate $400 bill, and allegations that some charges should have been billed to the Veterans Affairs system but were not. A broader anxiety about the clinic's financial practices is compounded by complaints that medical records contain erroneous information and that attempts to resolve these issues with the office are met with indifference or delay. Taken together, these accounts paint a picture of a practice where administrative and billing processes become a source of patient distress and distrust.

The patient experience with the clinical staff and physicians is deeply mixed, too. Some patients praise physicians such as Dr. Chan at both Warwick and South Kingstown for their kindness and reassurance, noting that they feel cared for during procedures and that the doctors take time to answer questions. Yet another thread of critique centers on Dr. Adriana Desillier, who is described in some reviews as discriminatory and harsh, with accounts alleging threats, public confrontations, and even trespass actions following disputed care. There are reports of a heated incident captured on video and references to legal or regulatory action resulting from interactions with Desillier. On the flip side, a number of patients recount highly positive experiences with Desillier, including a first spinal epidural in which she was described as compassionate, professional, and thorough, with a painless injection and a staff assistant who was polite. The discrepancy between these two impressions is pronounced and fuels the overall sense of inconsistency across the practice.

Amid the grimmer accounts, there are also salvos of praise that can feel almost miraculous. A few reviewers insist that the staff helped them recover mobility and substantially lessen pain, with statements like, "They saved my life! I can walk again! I don't have to live with the pain anymore!" Yet even these affirmations circulate within a broader chorus of caution, as others emphasize that relief came only after navigating a labyrinth of red tape, scheduling hurdles, and, in some cases, fear about being inappropriately medicated or pressured into certain treatment plans. The combination of relief and dread underscores the complex dynamic at play: for some, the clinic represents a turning point in chronic pain management; for others, it is a source of stress, fear, and anger.

Overall, the reviews suggest a facility grappling with serious inconsistency in both service delivery and perceived ethics. The same practice, according to various patients, can feel at once caring and unresponsive, fair and punitive, supportive and obstructive. The experiences vary not only by location but by the individual staff member and clinician, creating a patchwork of impressions that can swing from gratitude to outrage in a matter of weeks. For anyone considering this clinic, the message is clear: expectations should be tempered by awareness of both hopeful testimonials and hard-edged warnings about communication gaps, billing disputes, and the mixed reputations of clinicians within the same organization. In this landscape, the difference between a life-changing outcome and a painful, frustrating ordeal often seems to hinge on the particular encounter and the particular day.

This part of South Kingstown, Rhode Island, offers a variety of amenities that cater to the needs and interests of seniors. With several physicians' offices in close proximity, including dermatologists, pediatricians, internists, and specialists in gastrointestinal medicine, residents have easy access to healthcare services. Additionally, there are pharmacies nearby for convenient medication pick-ups. For dining options, there is a mix of casual eateries like Phil's Restaurant and upscale choices such as Coast Guard House. Those who enjoy a leisurely cup of coffee can visit cafes like Starbucks and Kaffeology. The area also boasts easy access to transportation with the West Kingston Train Station located just 5.1 miles away. For outdoor recreation and relaxation, parks like Fort Adams State Park and Battery Park provide picturesque settings for walks and picnics. Overall, this part of South Kingstown offers a vibrant community with a range of amenities suitable for senior living.

Physicians

• Brown Dermatology (0 miles)
• South County Pediatrics (0.8 miles)
• South County Internal Medicine (1.4 miles)
• South County Dermatology (1.6 miles)
• Parmentier A Hilton MD (1.6 miles)
• Gastrointestinal Medicine Associates (1.6 miles)
• Arthur Hilton Parmentier (1.6 miles)

Restaurants

• Whaler's Brewing Company (1.4 miles)
• Trio (1.8 miles)
• Phil's Restaurant (1.9 miles)
• Brickley's Ice Cream (1.9 miles)
• Coast Guard House (1.9 miles)
• Arutro Joe S (2.1 miles)
• Mariner Grille (2.1 miles)

Cafes

• Starbucks (1.4 miles)
• Marina Cafe and Pub (7.8 miles)
• Belle's Café (8.1 miles)
• Mokka Coffeehouse (8.3 miles)
• Kaffeology (8.3 miles)
• Starbucks (8.4 miles)
• Empire Tea & Coffee (8.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Wakefield Prescription Center (1.4 miles)
• Green Line Apothecary (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (8.5 miles)

Hospitals

• South County Hospital (2.2 miles)
• Naval Health Clinic New England (8.4 miles)

Transportation

• West Kingston Train Station (KIN) (5.1 miles)

Parks

• Fort Adams State Park (7.1 miles)
• King Park (8 miles)
• Storer Park (8.1 miles)
• Battery Park (8.3 miles)
• Perotti Park (8.3 miles)
• Queen Anne Square (8.4 miles)
• Brenton Point State Park (8.4 miles)

Places of Worship

• St Joseph's Rectory (8.7 miles)