Helping Hearts - Warwick

Pros

• Helping Hearts cared for the reviewer's mother for the past year.
• Loretta and Jamie got to know her very well and understood her daily routine.
• Loretta and Jamie became friends with her and showed compassion.
• The caregivers were friendly and the care received was good.
• The administrative staff were responsive and answered questions.
• The overall experience was good and the reviewer would recommend Helping Hearts to others.
• Helping Hearts was available quickly to provide help when needed.
• The caregivers were wonderful.

Cons

• There were a couple of incidents where caregivers did not show up and did not notify the family.
• That was pretty disappointing.
• There were a couple of times when caregivers did not show up or left the sister alone.
• When he got COVID, the agency pulled all their nurses out and care could not be obtained.
• Periodically she was left on her own.

Review

Helping Hearts appears to be a home care provider that families turn to when they need reliable, compassionate support for loved ones, especially when loved ones are in different places from where their families live. The reviews collectively highlight a focus on personalized, attentive care that goes beyond basic assistance. In many cases, the caregivers become more than just aides; they form meaningful connections with the elders they care for, helping to maintain familiar routines and a sense of normalcy even when a family member is far away.

One reviewer specifically called out Loretta and Jamie, noting that they took the time to get to know the mother on a personal level. They understood daily routines and preferences, from the meals she enjoyed to the grocery items she liked to have on hand. This reviewer described Loretta and Jamie as more than caregivers - they became friends to the mother, making each day easier and more pleasant by anticipating her needs and supporting her routines. The sentiment conveyed is that this kind of relationship can significantly ease the burden on families and contribute to a higher quality of daily life for the person receiving care.

Across several accounts, the administrative staff and the caregivers themselves were described as friendly and responsive. The care provided was consistently characterized as good, and the overall experience was positive, with families expressing a willingness to recommend Helping Hearts to others. The positive interactions with staff extended beyond the direct care hours, as administrative personnel were noted for their responsiveness and their willingness to answer questions. In aggregate, these elements painted a picture of a service that values both the day-to-day caregiver presence and the communication that keeps families informed.

However, the reviews do not ignore some challenges. A recurring concern was that there were occasions when caregivers did not show up and there was no notification to the family. While these gaps did not derail the overall care - families were able to adapt and continue with the necessary support - the lack of advance notice was clearly disappointing. Nevertheless, in those instances the remaining staff and the administration were quick to step in, and the caregivers who were present were described as friendly and capable, with the care itself meeting expectations despite the scheduling hiccups.

Another perspective focused on the immediacy of service. This reviewer chose Helping Hearts specifically because the agency was available quickly and could provide help right away, which was crucial when support was needed urgently. The reviewer highlighted one significant downside during a difficult time: when the loved one contracted COVID, the agency pulled out all their nurses, leaving the caregiver to manage without the usual professional support. Despite this period of reduced staff, the caregivers who were present were described as wonderful, and the overall sentiment was that the service remains worth recommending as long as scheduling can align with the family's needs. The key takeaway here is the importance of reliable contingency planning and clear communication during emergencies or staffing crises.

Taken together, these experiences illustrate a service that excels at delivering compassionate, personalized care and dependable day-to-day support, while also facing real-world challenges around scheduling reliability and caregiver availability. Families appreciate that Helping Hearts can quickly step in when needed and that, when caregivers are present, they are friendly, capable, and attentive to both practical needs and emotional well-being. The reviews consistently recommend the service, but with the caveat that consistent scheduling and advance notice about caregiver availability are important for maintaining peace of mind.

In sum, Helping Hearts seems to offer a compassionate, personalized approach to in-home care, especially valued by families managing caregiving from a distance. The strongest positives lie in the personal connections formed between caregivers and their clients, as well as the responsiveness of administrative staff. The main opportunities for improvement center on ensuring reliable caregiver attendance and transparent communication about scheduling, so families can plan with confidence. For those seeking in-home support, the service shows strong potential to provide warmth, continuity, and practical assistance that can ease daily life and bring reassurance to families.

This part of Coventry, Rhode Island offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies within close proximity, obtaining medication and healthcare supplies is easily manageable. Additionally, there are multiple physicians' offices nearby, providing convenient access to medical care. For leisure activities, there are cafes and restaurants in the area where seniors can enjoy social gatherings and meals. The presence of parks allows for outdoor relaxation and exercise opportunities, while nearby places of worship provide spiritual fulfillment. Transportation options are available with the T.F. Green Airport nearby for travel needs. Lastly, hospitals in the vicinity ensure quick access to emergency medical care if needed. Overall, this area provides a well-rounded living environment for seniors seeking comfort and convenience in their daily lives.

Pharmacies

• Suburban Pharmacy (0.5 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.3 miles)

Physicians

• Xra Medical Imaging (1 miles)
• Bling Eyewear (1.3 miles)
• Ortho Ri (3 miles)
• Anesthesia Associates of Kent County (3.8 miles)
• Toll Gate Pediatrics (3.9 miles)
• Tri County Urology (3.9 miles)
• Caring For Women (3.9 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (1.4 miles)
• Starbucks (2.6 miles)
• West Shore Coffee Bar (3.6 miles)
• Cafe Tempo Coffee House (3.9 miles)
• Borealis Coffee Roasters (4 miles)
• White Electric Coffee (4.7 miles)

Restaurants

• Chapel Grille (1.3 miles)
• Chipotle Mexican Grill (1.3 miles)
• Tavern in the Square (1.4 miles)
• Iron Works Tavern (1.5 miles)
• Twin Oaks (2.7 miles)
• Not Your Average Joe's (2.8 miles)
• What Cheer Tavern (3.4 miles)

Transportation

• T. F. Green Airport (1.6 miles)
• Green Airport (PVD) (1.7 miles)

Parks

• Playground (2.2 miles)
• Roger Williams Park (2.5 miles)
• India Point Park (5 miles)
• Bold Point Park (5.2 miles)

Places of Worship

• St Paul Evangelical Lutheran Church (2.6 miles)

Theaters

• Apple Cinemas (2.8 miles)
• Providence Place Showcase IMAX Theaters (5.4 miles)

Hospitals

• Kent County Memorial Hospital (3.8 miles)
• Women and Infants Laboratory (4.3 miles)
• Hasbro Children's Hospital (4.4 miles)
• Bradley Hospital (4.5 miles)