Right at Home-Northampton County in Easton, PA

Pros

• The aides have consistently been reliable and on time.
• The service provides excellent care and responsive customer service.
• Scheduling is easy, and changes can be accommodated on short notice.
• The staff are thoughtful and diligent in taking care of loved ones.
• Ron is open and honest and makes the client's mother feel comfortable.

Cons

• Right at Home is described as one of the most horrible companies, failing to meet anyone's needs.
• The company charges clients $33 per hour while paying employees only $13.50 per hour, which is seen as unfair.
• Scheduling is poorly managed; shifts are added with little or no communication, even when a worker has stated unavailability.
• The office often cannot be reached, with calls going to voicemail and not being answered or returned.
• Management is portrayed as horrible and unprofessional, taking frustration out on clients and leaving bed-bound patients unseen for days.
• The office manager is accused of lying to family members and recording conversations, signaling mismanagement.
• They pull staff from clients to serve cash-paying ones, leaving families high and dry.

Review

Right at Home-Northampton County in Easton, PA, is best suited for families that value genuine warmth and personal connection from caregivers and can tolerate a somewhat fragile office operation. When a caregiver is well matched, families report on-time visits, attentive daily care, and aides who go beyond the basics to keep a loved one comfortable. The agency can deliver compassionate, patient-focused support and a degree of scheduling flexibility that helps when needs shift. That said, the strongest caregiving intent is undermined by a pattern of administrative instability and inconsistent communication, making the overall experience unpredictable for those relying on steady, reliable coverage.

Those with high expectations for seamless office communication and guaranteed, continuous staffing should strongly consider alternatives. The strongest red flags cited revolve around voicemail-inundated or dismissed calls, unreturned messages, and a culture of mismanagement at the office level. Families describe experiences where promised visits never arrive, shifts are rearranged without consent, and frontline care is variably available because supervisors fail to coordinate effectively. For families facing complex medical needs or immediate, uninterrupted assistance, the risk of gaps in care is a decisive reason to look at other providers with a clearer accountability structure and more predictable scheduling processes.

The visible positives - caregivers who are thoughtful, diligent, and capable of establishing a comfortable environment - do matter and can make a real difference when they are present. Several reviews praise aides who are reliable and on time, and some families have appreciated the option to reassign a caregiver if a mismatch occurs. Scheduling can be flexible, with stated willingness to adjust as needed on short notice. These strengths indicate that the agency can recruit and retain compassionate workers who genuinely connect with clients and deliver above-average support in the moment. However, the reliability of these benefits is highly contingent on the office's ability to maintain consistent staffing and clear, timely communication.

The core shortcomings, however, tend to override the positive caregiver attributes. The dominant concerns center on pay and staffing dynamics - the perception that clients are charged premium rates while staff compensation remains painfully low, which undermines morale and retention. Administrative failures - missed calls, long voicemails, and put-off problem-solving - appear repeatedly, leaving families feeling unprioritized and stranded when crises arise. There are disturbing anecdotes about bed-bound clients waiting days for help, caregivers being pulled to other assignments, and deceptive assurances given to family members. Taken together, these patterns undermine trust and complicate care coordination, frequently eclipsing any individually excellent caregiver experience.

To balance the assessment, the agency's demonstrated caregiving strengths cannot be ignored, but they do not fully offset the systemic problems. When a dependable caregiver is matched and the office responds promptly, care can be genuinely high quality and comforting for a loved one. Yet such scenarios are not guaranteed, and the likelihood of consistent, predictable service remains compromised by management lapses. For families weighing options, it is prudent to treat Right at Home-Northampton County as a provider with notable potential and notable risk: excellent in-person care when staffing is stable, and problematic when the office fails to communicate and coordinate. This creates a high-stakes decision where outcomes hinge on proactive family involvement and meticulous oversight of the caregiving arrangement.

In the end, this agency is a reasonable choice for households that can invest time in securing a reliable caregiver, insist on a direct line to a supervisor, and implement a tight trial period with explicit service expectations. For those requiring rock-solid reliability, transparent billing, and consistent staffing without the need for constant follow-up, alternatives may offer stronger, more defensible value. Prospective families should directly inquire about caregiver retention rates, supervisor accountability, and a clear, written policy on scheduling changes, along with a trial period to assess whether the match can withstand the inevitable demands of real-world daily care.

This part of Easton, Pennsylvania boasts a range of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several cafes, parks, restaurants, pharmacies, hospitals, physicians' offices, and places of worship located within close proximity, residents have access to essential services and recreational opportunities. The presence of multiple hospitals and medical facilities nearby ensures that healthcare needs can be easily addressed. Additionally, the diverse dining options provide opportunities for socialization and enjoyment. Overall, this area offers a mix of convenience and community that may be attractive to seniors seeking a supportive living environment.

Cafes

• Threebirds Coffee (0.1 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.2 miles)
• Starbucks (4.2 miles)
• Starbucks (5.3 miles)

Parks

• Parking Garage (0.2 miles)
• Scott Park (0.3 miles)
• Lopatcong Park (2.1 miles)
• Hugh Moore Park (2.1 miles)
• Penn Pump Park (2.3 miles)
• Mill Race Park (3.2 miles)
• Nazareth Borough Park (6.4 miles)

Restaurants

• 3rd & Ferry Fish Market (0.2 miles)
• Two Rivers Brewing Company (0.3 miles)
• McDonald's (0.4 miles)
• Bei Jing Garden (1.5 miles)
• Weyerbacher Brewing Co. (1.6 miles)
• SURV Restaurant (1.7 miles)
• Acasia Thai Restaurant (1.8 miles)

Pharmacies

• Welcome Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Easton Specialty Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• Palotx Weis Market 168 (4 miles)
• Walmart Pharmacy (4.3 miles)

Hospitals

• Warren Hospital (1.4 miles)
• Warren Hospital (1.4 miles)
• St. Luke's Hospital - Warren Campus (1.7 miles)
• Maternity Ward (1.8 miles)
• Easton Hospital Imaging Center (2.1 miles)
• St Luke's Hospital - Anderson Campus (3.4 miles)
• Emergency Room at Lehigh Valley Hospital–Hecktown Oaks (4 miles)

Physicians

• Finegan Eye Associates (1.7 miles)
• Easton Orthopaedic Group (1.7 miles)
• Easton Cardiovascular Associates PC (1.7 miles)
• Easton OBGYN (1.7 miles)
• Antario Joseph MD FACS (1.7 miles)
• Easton Medical Group - Neurology (1.8 miles)
• Coventry Eye Associates (2.2 miles)

Places of Worship

• Good Shepherd Lutheran Church (1.9 miles)
• Our Lady of Perpetual Help (7.1 miles)