Griswold Home Care - Lehigh Valley, PA

Pros

• Griswold's Bethlehem office provides same-day intake and quickly matches clients with an ideal aide.
• Deysha and Vivian are praised for outstanding, compassionate service.
• The process of hiring Griswold is easy and seamless for families.
• Griswold caregivers are tenderhearted, compassionate, friendly, and fun to be around.
• Griswold's professionalism helps families navigate caregiving challenges, including VA approvals.
• Families report respectful, gracious, and dignified care from Griswold staff.
• Griswold staff go above and beyond, with strong communication and flexible scheduling.
• Numerous clients would highly recommend Griswold for home health support.
• Griswold's services provide peace of mind and relief for caregivers needing breaks.

Cons

• The reviewer described the experience as horrible and warned others to beware of the company.
• They claimed Griswold misled them by saying they had qualified caregivers.
• The first aide allegedly dropped the wife in the bathroom, yelled at her to work harder, and left breakfast to an autistic son while the aide sat on the couch.
• The second aide allegedly arrived smelling like marijuana, required the family to train him to move and transfer the wife, talked about personal sexual behavior and addiction, and spent most of the time on his phone.
• Griswold did not communicate well or provide backup aides, forcing the family to rush home to administer crucial meds.
• They were told they would be reimbursed for four days, but months later no payment had been received.
• The quality of aides was described as below par; many were ill-equipped for non-ambulatory clients and lacked initiative.
• An incident in December 2024 involved $765 being taken from a blazer pocket, with police involvement and no resolution months later.
• The wife reportedly suffers PTSD now because of Griswold.

Review

Across families in the Bethlehem and Lehigh Valley area, Griswold Home Care seems to have become more than a service - it's often a lifeline during some of the most challenging moments of caregiving. The experiences shared paint a picture of a company that can move with urgency when a loved one returns home from hospital care, and that can pair families with compassionate, well-suited caregivers who bring both skill and heart to the care routine. In many households, Griswold's team is remembered for turning the daunting task of arranging in-home care into a smoother, more hopeful process.

One recurring thread is the quick, responsive introduction process that comes through Griswold's Bethlehem office. Clients frequently highlight Deysha's warmth and efficiency as a game changer - the moment a call is answered with a friendly, clear voice, the impression is set that help is actually available. It isn't unusual to hear that Deysha was at a client's home the same day for an intake, providing a wealth of information and support and guiding the family to an ideal caregiver match. In these stories, the match is often described as "perfect" for the patient, with the subsequent care delivered by someone who is tenderhearted, compassionate, friendly, and even fun to be around. It's a quality of care that families say makes a difficult season more manageable and gives them confidence that someone trustworthy is in charge of their loved one's daily needs.

Several reviews celebrate the broader value Griswold brings beyond the initial match. Alyssa, in particular, is frequently named as going above and beyond in communication and coordination, sometimes becoming a bridge to services that extend beyond ordinary home care. For families navigating hospice or hospital discharges, Alyssa is described as a steady touchpoint who not only handles logistics with care but also attends significant moments - such as services after a loved one's passing. The care provided by Shontae, as well as other caregivers, is praised for the way she clearly loved and attended to the person she cared for, turning caregiving into a meaningful, humane relationship rather than just a routine assignment. The sense of partnership - where the Griswold team feels like family and the clients feel seen and respected - repeats across many positive stories, including flexible scheduling, acknowledging the family's availability, and ensuring caregivers are well-prepared for the patient's changing needs.

For families supporting loved ones through VA benefits or hospice configurations, Griswold's role is described as instrumental in navigating a complicated landscape. The company's staff are credited with demystifying the approval process for federal programs and helping families align expectations of care with what's practically achievable, all while providing a steady, compassionate presence for the patient. The emphasis on restoring a sense of humanity to the caregiving experience is a common thread - clients talk about caregivers who become friends to their loved ones during times when leaving the house is difficult and when companionship is as valuable as medical support. The stories about Alyssa's attentiveness and the way the team integrates with hospice care underscore a broader commitment to aligning clinical needs with personal dignity.

Yet, the reviews also reflect a reality that many service providers must confront: not every experience is flawless, and expectations may collide with unforeseen gaps. A number of accounts recount significant misgivings, including troubling reports of care that did not meet the patient's needs or safety standards. One family describes a highly negative experience marked by allegations of poor staffing, lack of backup options, late arrivals, and insufficient communication. They recount a sequence of troubling incidents involving two caregivers and express deep concern about the integrity of care, including a claim that a caregiver was exposed to substances and engaged in inappropriate behavior, issues around medication administration, and a protracted delay in promised reimbursements. This account serves as a stark reminder that even well-regarded agencies must sustain strict oversight and backup plans to protect patients and families in the event of staffing challenges.

Another review highlights a troubling incident from late 2024, where a hospital stay resulted in a financial dispute and a missing resolution several months later. The family notes that a payment was taken and that law enforcement and Griswold were made aware, yet neither resolution nor restitution was achieved in a timely manner. Such experiences underscore the importance of clear accountability, transparent financial handling, and timely problem-solving when things go wrong. A separate negative assessment laments that the overall quality of aides can be below par for non-ambulatory clients, suggesting that some caregivers may require more supervision than expected or may lack the initiative to ensure consistent quality of care. Taken together, these reviews stress the ongoing need for rigorous caregiver screening, reliable back-up staffing, and robust communication channels.

Despite these criticisms, there are longstanding testimonials to Griswold's strengths and the enduring relationships that form over years of service. One reviewer speaks to nearly two decades of collaboration with Griswold's Lehigh Valley office, praising the respect, dignity, and consistent care they've received. They emphasize how the team treats caregivers with consideration and how the office staff - led by people like Amy Pacheco - earnestly work to align caregiving with evolving medical needs. Another review celebrates the care team's ability to adapt to shifting care levels as a loved one's health fluctuates, and to introduce caregivers who genuinely connect with the patient. Names like Lily and Ashiah stand out as caregivers who are kind, thoughtful, and attentive, reinforcing the idea that Griswold's best outcomes come from caregivers who bring warmth, reliability, and ongoing communication to the household. The rapport between Alyssa, the client, and Lily, who is described as loving and engaging, illustrates the personal relationships that can form when a home becomes a collaborative care environment.

In the end, the collective set of experiences reveals a company that can deliver extraordinary value when conditions are right: fast intake, thoughtful matching, staff who treat patients with humanity, and a readiness to support families through complex medical and emotional terrain. It also reveals the realities of home health care, where not every encounter will be perfect and where the onus remains on the organization to maintain high standards, effective backup plans, and transparent communication. For families facing a caregiving challenge, Griswold's Bethlehem and Lehigh Valley team appears capable of offering tremendous support - especially when a family clearly communicates needs, leverages key points of contact like Deysha and Alyssa, and remains vigilant about addressing any concerns as they arise. The overarching takeaway is a portrait of care that can be deeply meaningful and life-saving, tempered by the importance of ongoing oversight, strong back-up systems, and a culture that sustains the human dignity at the heart of caregiving.

Restaurants

• Keystone Pub (0.1 miles)
• Hibachi Grill & Supreme Buffet (1.5 miles)
• McDonald's (1.6 miles)
• Blue Grillhouse (1.7 miles)
• Vegan Treats (2.2 miles)
• The Bayou (2.5 miles)
• Mach's Gute (2.7 miles)

Places of Worship

• Our Lady of Perpetual Help (0.5 miles)
• St Peter's Preschool (5.1 miles)
• Good Shepherd Lutheran Church (5.4 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Partners Pharmacy (2.4 miles)
• Wegmans (2.9 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.4 miles)

Physicians

• Medical Associates of Bethlehem (1.6 miles)
• St Luke's Medical Associates of Bethlehem (1.7 miles)
• Aesthetica Cosmetic & Laser Center (2.6 miles)
• Solutions Counseling & Consultation Services (2.6 miles)
• Urgent Care Center (2.8 miles)
• LVPG Pediatrics-West Broad (3.4 miles)
• Lehigh Valley Physicians Group (3.4 miles)

Hospitals

• Coordinated Health (2 miles)
• Lehigh Valley Health Network (2.4 miles)
• Muhlenberg Hospital Center (3.8 miles)
• Emergency Room at Lehigh Valley Hospital–Hecktown Oaks (4 miles)
• St Lukes Hospital Human Resources Department (4.4 miles)
• St Luke's Hospital - Anderson Campus (4.5 miles)
• Easton Hospital Imaging Center (5.1 miles)

Cafes

• Starbucks (2.2 miles)
• Saxbys Coffee (3.7 miles)
• Starbucks (5.2 miles)

Transportation

• Trans Bridge Bus Stop - Lehigh Valley International Airport (5 miles)
• Lehigh Valley International Airport (ABE) (5.1 miles)

Parks

• Hugh Moore Park (5.4 miles)