Griswold Home Care - Lehigh Valley, PA in Bethlehem, PA

Pros

• Griswold's Bethlehem office was amazing, with Deysha meeting Mom the same day to provide intake and support.
• Deysha's friendly voice and efficiency helped match Mom to an ideal caregiver.
• The hiring process with Griswold was easy and seamless.
• Mom's aide was tenderhearted, compassionate, friendly, and fun to be around.
• Griswold's professionalism and ability to meet clients' needs earn high recommendations.
• Alyssa and Vivian were recognized for exceptional service and support.
• The staff were respectful and gracious toward both the patient and family.
• The Griswold team is phenomenal, easy to work with, and highly flexible.
• The caregivers are skilled, caring, and provide much-needed relief for families.

Cons

• The reviewer described Griswold as a horrible experience and claimed the company misled them about having qualified caregivers.
• The first caregiver Griswold sent dropped the wife in the bathroom, yelled at her to work harder, left caregiving to an autistic son to make breakfast, and sat on the couch most of the time.
• The second caregiver Griswold sent arrived daily smelling like marijuana, required the family to train him on transfers, admitted addiction to pornography and paying for lap dances, and spent most of the time on his phone.
• Griswold did not communicate well nor provide back-up aides, forcing the family to rush home to administer crucial medications.
• They were told they would be reimbursed for four days, but a month later they had not received any money.
• The quality of aides provided by Griswold was described as below par, with many ill-equipped to care for non-ambulatory clients and lacking initiative.
• Some caregivers did not speak English and did not seem to want to perform their duties.
• There was a terrible experience where Griswold sent caregivers who did not speak English and did not want to do their job.
• An incident was reported where $765 was taken from a blazer pocket during Griswold's care, with no resolution for months.

Review

Griswold Home Care in Lehigh Valley is best suited for families seeking flexible, in-home non-medical care with a strong emphasis on person-to-person fit. The service model shines for transitions from hospital or hospice into home, for ongoing respite to relieve family caregivers, and for households that want the option to adjust caregiving intensity up or down as health needs evolve. The agency's ability to guide families through benefit navigation - most notably VA aid and attendance processes - adds a practical, overarching support layer that many families find essential. When independence at home is the priority and medical nursing is not the immediate requirement, Griswold delivers a tailored, compassionate approach that can make the difference between staying at home and relinquishing it.

Those who may want to consider alternatives include families with very high medical needs or those prioritizing airtight, consistently identical staffing. Several reviews point to variability in caregiver performance, with some aides described as ill-equipped for non-ambulatory clients or insufficiently proactive about quality maintenance. A small number of experiences underscore lapses in communication, late arrivals, or inadequate backup coverage, and one troubling case cites financial concerns that were not resolved promptly. For households requiring strict, medically oriented supervision, 24/7 live-in nursing, or a highly controlled schedule, a facility-based option or a more medically focused home health agency may be a better fit. Language barriers and highly specialized behavior management are additional factors to weigh when language fluency or specialized training is non-negotiable.

Yet the strongest pros tend to offset these gaps when the match is right. Griswold's intake process is praised for speed and clarity, and families repeatedly credit the office team with finding caregivers who genuinely connect - caregivers who cook, reminisce, joke, and provide real companionship in addition to daily tasks. The feedback highlights caregivers who become trusted daily presences, easing isolation and creating a stable routine. The firm's commitment to flexible scheduling, attentive communication, and a collaborative approach with families helps create a sense of partnership rather than a transactional relationship. Cases where the caregiver's personality or style aligns with a client's preferences substantially reduce stress and improve quality of life for both clients and their households.

Nonetheless, the occasional negative experience serves as a cautionary counterweight. When care is not a precise match, families report heightened stress from miscommunications or delayed responses, and there are instances where back-up planning was inadequate. The most serious red flag cited involves an allegation of theft and unresolved billing concerns; while such cases appear isolated amid a sea of positive comments, they cannot be ignored. The prudent buyer should insist on explicit backup arrangements, clear scheduling guarantees, continuous supervision, and transparent, timely billing. Requesting caregiver interviews, setting expectations for language, and confirming a plan for escalation can dramatically lower risk.

Decision-makers should align Griswold with households that prize a personal, humane touch and the capacity to tailor care around fluctuating needs. If the primary objective is to keep a loved one safely at home with support that feels like a trusted, extended family, Griswold is a compelling partner - especially when the family can participate actively in caregiver selection and ongoing oversight. For families pursuing highly regulated, medically intense or 24/7 coverage, or those highly sensitive to isolated negative incidents, exploring alternatives - whether another home care agency with a stronger track record in your specific needs or a facility setting - will reduce risk.

In sum, Griswold Lehigh Valley stands out as a capable, caregiver-centric option for most Bethlehem-area families seeking flexible in-home care and practical support navigating complex care journeys. The decisive factor is matching quality and reliability to the household's tolerance for variation in caregiver performance. With careful upfront planning, clear expectations, and proactive supervision, Griswold can deliver dependable, compassionate care that sustains independence and provides real relief for weary family caregivers.

Restaurants

• Keystone Pub (0.1 miles)
• Hibachi Grill & Supreme Buffet (1.5 miles)
• McDonald's (1.6 miles)
• Blue Grillhouse (1.7 miles)
• Vegan Treats (2.2 miles)
• The Bayou (2.5 miles)
• Mach's Gute (2.7 miles)

Places of Worship

• Our Lady of Perpetual Help (0.5 miles)
• St Peter's Preschool (5.1 miles)
• Good Shepherd Lutheran Church (5.4 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Partners Pharmacy (2.4 miles)
• Wegmans (2.9 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.4 miles)

Physicians

• Medical Associates of Bethlehem (1.6 miles)
• St Luke's Medical Associates of Bethlehem (1.7 miles)
• Aesthetica Cosmetic & Laser Center (2.6 miles)
• Solutions Counseling & Consultation Services (2.6 miles)
• Urgent Care Center (2.8 miles)
• LVPG Pediatrics-West Broad (3.4 miles)
• Lehigh Valley Physicians Group (3.4 miles)

Hospitals

• Coordinated Health (2 miles)
• Lehigh Valley Health Network (2.4 miles)
• Muhlenberg Hospital Center (3.8 miles)
• Emergency Room at Lehigh Valley Hospital–Hecktown Oaks (4 miles)
• St Lukes Hospital Human Resources Department (4.4 miles)
• St Luke's Hospital - Anderson Campus (4.5 miles)
• Easton Hospital Imaging Center (5.1 miles)

Cafes

• Starbucks (2.2 miles)
• Saxbys Coffee (3.7 miles)
• Starbucks (5.2 miles)

Transportation

• Trans Bridge Bus Stop - Lehigh Valley International Airport (5 miles)
• Lehigh Valley International Airport (ABE) (5.1 miles)

Parks

• Hugh Moore Park (5.4 miles)