Comfort Keepers

Pros

• Skylar Aumick is described as a "God send" to the family.
• Skylar Aumick helped move furniture to accommodate the hospital bed.
• Skylar Aumick is never idle and always helpful.
• Comfort Keepers delivered outstanding care for the reviewer's father.
• The service from Comfort Keepers is top notch and highly recommended.

Cons

• Comfort Keepers does not value communication at all and is the worst company for communication.
• The company did not respond or communicate at all, leading to one of the worst experiences with any company.
• When asked for feedback, the company thanked the reviewer for the critique and claimed they were glad the reviewer was happy with the service, which felt like a total joke.

Review

The collection of reviews paints a picture of a home care provider that can deliver exceptional, person-centered support while also struggling with how it communicates with families. On one hand, there are stories of warmth, competence, and practical help that leave a lasting impression. On the other, there are clear warnings about miscommunication that can cloud even the most positive experiences. Taken together, they offer a nuanced view of what it can mean to receive in?home care.

One standout example centers on a caregiver named Skylar Aumick, who is described as a "God send." In this account, Skylar's attentiveness goes beyond basic tasks to include thoughtful, hands-on problem solving that directly improves the family's comfort and safety. When a hospital bed was needed, Skylar didn't just perform routine care; she took the initiative to rearrange furniture and create a space that accommodated the equipment. The reviewer emphasizes that Skylar is never idle and is consistently helpful, underscoring the impact of a caregiver who is proactive, engaged, and reliable during a time when such qualities can make a real difference for both patient and family.

Beyond the individual caregiver, there are broader expressions of satisfaction with the care provided. Another reviewer praises Comfort Keepers for "an outstanding job" caring for their father until his passing, noting that the level of care was so high that they would recommend it to others who need help caring for a loved one. Phrases like "top notch service" reflect a deep appreciation for the quality of care, suggesting that the agency can deliver compassionate, attentive, and appropriate support at a difficult stage of life. This kind of testimony highlights the fundamental value of in-home care: reliable companionship, medical-monitoring support, and respectful administration of daily needs during end-of-life care.

However, alongside these affirmations, there are equally pointed criticisms focused squarely on communication. One reviewer bluntly claims that Comfort Keepers "do not value communication at all" and labels the company as "by far the worst ? for communication." This perspective emphasizes how critical timely, clear, and responsive communication is to families navigating care decisions, scheduling, and changes in a loved one's condition. When communication falters, it can cast a shadow over even excellent care, leaving families feeling uncertain and underserved.

A separate review adds a striking cautionary note about the experience. Describing it as one of the worst experiences with any company, the reviewer reports that the organization did not respond or communicate at all. The situation becomes more troubling to them when they attempted to provide negative feedback; they say the company thanked them for the critique and claimed they were glad the service had left them happy, which felt incongruous and frustrating. This account calls into question the company's responsiveness and how feedback is handled, suggesting a disconnect between what is being delivered in care and what families experience in communication and acknowledgement.

Taken together, these reviews sketch a dual reality. The care delivered by individual caregivers - evidenced by the Skylar Aumick account and the praise for caring for a loved one until the end of life - can be compassionate, competent, and deeply meaningful. Yet the same organization is perceived by others as failing to meet expectations when it comes to communication, follow?through, and feedback handling. Families seeking services may find that skilled, hands-on care exists alongside a frustrating lack of clarity, updates, and assurance about who is responsible for what, when problems arise, or when plans change.

In the end, these perspectives underscore an important takeaway for potential clients and their families. Excellent, attentive caregiving can be a real asset - caregivers who are proactive, patient, and physically supportive can transform daily life and ease the burden of caregiving. But outstanding care must be paired with reliable communication. When those elements are misaligned, even the strongest praise for direct care can be tempered by concern over responsiveness and how concerns are acknowledged. As families weigh their options, they may look for a balance: caregivers who deliver compassionate, hands-on support, coupled with clear, consistent, and respectful communication from the agency.

Physicians

• St Luke's Medical Associates of Bethlehem (1.3 miles)
• Medical Associates of Bethlehem (2.1 miles)
• Shaymal Mozumdar, MD (2.8 miles)
• Rossi Carla MD (2.8 miles)
• Star Open Mri (2.8 miles)
• Orthopedic Associates of the Greater Lehigh Valley (2.8 miles)
• Urgent Care Center (3.2 miles)

Restaurants

• McDonald's (1.5 miles)
• Hibachi Grill & Supreme Buffet (1.6 miles)
• Blue Grillhouse (2.2 miles)
• Saladworks (2.7 miles)
• Chick-Fil-A (2.8 miles)
• Keystone Pub (2.8 miles)
• Diner 248 (2.9 miles)

Places of Worship

• Our Lady of Perpetual Help (2.3 miles)
• Good Shepherd Lutheran Church (4.6 miles)

Hospitals

• Emergency Room at Lehigh Valley Hospital–Hecktown Oaks (2.4 miles)
• Coordinated Health (2.4 miles)
• St Luke's Hospital - Anderson Campus (3 miles)
• Lehigh Valley Health Network (3.5 miles)
• Easton Hospital Imaging Center (4.4 miles)
• Maternity Ward (4.6 miles)
• Warren Hospital (4.9 miles)

Pharmacies

• Wegmans (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Walmart Pharmacy (2.8 miles)
• Partners Pharmacy (2.8 miles)
• Rite Aid (2.8 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.5 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3.6 miles)
• Saxbys Coffee (6.3 miles)

Parks

• Nazareth Borough Park (4 miles)
• Penn Pump Park (4.5 miles)
• Mill Race Park (5.1 miles)
• Hugh Moore Park (5.2 miles)
• Parking Garage (6.3 miles)

Transportation

• Trans Bridge Bus Stop - Lehigh Valley International Airport (6.1 miles)
• Lehigh Valley International Airport (ABE) (6.2 miles)