Bayada Nurses

Cons

• The nursing agency is extremely unprofessional and disorganized.
• They took on the MIL's case without adequate staffing to fulfill the allotted hours.
• Staff frequently didn't show up for shifts or canceled at the last minute.
• Management failed to communicate effectively and was negligent in arranging coverage.
• The agency is not reliable for nursing services; customers are advised to go elsewhere.
• The caregiving experience was made burdensome by the agency's shortcomings.
• They could not trust any of the providers.
• They would never recommend this company to anyone.

Review

The experience with this nursing agency was overwhelmingly negative, marked by a level of unprofessionalism and disorganization that left a family scrambling and frustrated. From the outset, the agency appeared to take on care for the mother-in-law without a solid plan in place to provide reliable staffing for the required hours. Rather than delivering a dependable support structure, they seemed to be short-handed and unable to honor the commitments that were supposedly in place, which set a troubling tone for what followed.

A central and recurring problem was the lack of reliable personnel. The staff wouldn't show up for shifts, and there were frequent last-minute cancellations for a variety of reasons. This pattern created continuous gaps in care and left family members in a perpetual state of uncertainty. The repeated breakdowns in coverage weren't isolated incidents; they reflected a broader systemic issue with staffing, scheduling, and the ability to keep trained caregivers in place for the needed duration and hours.

Communication, or the conspicuous absence of it, was another major failing. Management did not communicate effectively about coverage needs or changes in schedules, and there was a sense of negligence in actively seeking replacement caretakers when gaps appeared. Without timely updates or proactive problem-solving, the family felt left to manage the cascading consequences of missed shifts and empty slots. The overall sense was that there was not a reliable line of accountability or a clear plan to ensure continuous care for the MIL.

The impact on caregiving was substantial and burdensome. Because shifts could not be guaranteed and coverage was inconsistent, the caregiving task devolved into a persistent stressor rather than a supportive arrangement. The family felt pressured by the instability and the inability to rely on the agency for steady assistance. In practical terms, this meant that keeping the MIL at home - something that would typically be the goal when possible - became untenable due to the unreliability of the care providers. The disruptiveness and fatigue associated with managing these gaps weighed heavily on everyone involved.

Overall, the experience led to a strong and unambiguous recommendation to stay away from this company. The sentiment was clear: not only would they not use this agency again, but they would also advise others to consider alternatives. The repeated failures - the lack of guaranteed nursing, the scheduling chaos, and the poor communication - combined to erode trust in the agency's ability to deliver essential care. The final tone was a firm warning to seek out a different nursing agency that can offer stable, consistent, and dependable support.

In their own words, the message was stark: you're not guaranteed nursing, and scheduling has been a persistent problem. The takeaway was simple: go with a different nursing agency. While there might be other providers who can offer the reliability and coverage needed, this agency fell short in every critical area. The reviews paint a picture of caregiving becoming more of a burden than a support, driven by ongoing logistical failures rather than by any meaningful, reliable service.

This part of Bethlehem, Pennsylvania offers a convenient and easily accessible location with a variety of amenities nearby. There are several pharmacies within a short distance, making it convenient to access medication and healthcare needs. Additionally, there are reputable physicians and urgent care centers in the vicinity for medical assistance. A range of dining options, including vegan-friendly choices, is available for diverse culinary preferences. The area is also in close proximity to hospitals and emergency rooms for peace of mind. Places of worship are easily accessible for spiritual fulfillment, and transportation options such as bus stops and an airport provide easy travel opportunities. Lastly, cafes like Starbucks and Panera Bread offer relaxing environments to enjoy coffee or tea. Overall, this area provides a well-rounded community with essential services and amenities for those considering senior living in Bethlehem.

Pharmacies

• Wegmans (0.5 miles)
• Walgreens (1.3 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (3 miles)

Physicians

• Urgent Care Center (0.8 miles)
• Coordinated Health (1.7 miles)
• Orthopaedic Associates of Bethlehem & Easton (1.7 miles)
• Bethlehem Ear Nose & Throat Associates (1.8 miles)
• Neurosurgical Associates-Lvpg (2 miles)
• Aesthetica Cosmetic & Laser Center (2.1 miles)
• Solutions Counseling & Consultation Services (2.1 miles)

Restaurants

• Dolce Mamma (1 miles)
• Hanover Eatery (1.4 miles)
• Hibachi Grill & Supreme Buffet (2 miles)
• Vegan Treats (2.1 miles)
• McDonald's (2.1 miles)
• Keystone Pub (2.5 miles)
• Mach's Gute (2.7 miles)

Hospitals

• Coordinated Health (1.1 miles)
• Muhlenberg Hospital Center (1.8 miles)
• St Lukes Hospital Human Resources Department (3.8 miles)
• Lehigh Valley Health Network (4.8 miles)
• Emergency Room at Lehigh Valley Hospital–Hecktown Oaks (5.6 miles)
• St Luke's Hospital - Anderson Campus (6.2 miles)

Places of Worship

• Our Lady of Perpetual Help (2.3 miles)
• St Peter's Preschool (3.6 miles)
• City Limits Assembly of God (5.4 miles)
• Dubbs Memorial Ucc (5.9 miles)

Transportation

• Trans Bridge Bus Stop - Lehigh Valley International Airport (2.7 miles)
• Lehigh Valley International Airport (ABE) (2.8 miles)

Cafes

• Saxbys Coffee (3.6 miles)
• Starbucks (4.7 miles)
• Panera Bread (5.9 miles)