The Atrium At Flagstone

Pros

• The staff at Flagstone Senior Living is generally friendly and professional, providing a welcoming atmosphere for residents and families alike.
• Many families appreciate the variety of activities offered, which helps keep residents engaged and active.
• The facility is well-maintained, with beautiful grounds and clean living spaces that enhance the overall experience.
• Residents enjoy the meals provided, with positive remarks about the quality of food leading to weight gain for some individuals.
• The director of nursing is attentive and in tune with the needs of residents, ensuring quality care within the memory care unit.
• Families report satisfaction with the communication from staff and appreciate their responsiveness to concerns expressed by relatives.
• Overall, many families have had positive experiences at Flagstone, considering it a suitable place for their loved ones in need of assistance or memory care.

Cons

• There is a consistent frustration with the lack of responsiveness from the staff when concerns are voiced by families.
• The financial management has been reported as very poor, leading to discrepancies between what residents owe and what is communicated by the facility.
• Several reviewers expressed dissatisfaction with the staffing levels, indicating there were not enough staff members to provide adequate care.
• Complaints were made regarding cleanliness and reports of items disappearing from residents’ rooms.
• There were instances of medications not being administered on time or correctly, raising concerns about care quality.
• Some family members found it difficult to communicate effectively with the staff, feeling that nothing gets done despite their efforts to express concerns.
• The facility reportedly had issues maintaining oversight of personal belongings like hearing aids and glasses for residents.

Review

Flagstone Senior Living has garnered a variety of reviews from families, reflecting a complex and nuanced picture of the facility's strengths and weaknesses in caring for residents, particularly those with memory care needs. While some families express satisfaction and appreciation for the services provided, others voice significant concerns about the quality of care, staffing issues, financial management, and communication within the staff.

A core issue highlighted by several families is the challenge in advocating for their loved ones who struggle to express their needs due to conditions such as dementia or Mild Cognitive Impairment (MCI). One reviewer noted that despite having written consent that allowed them to communicate on behalf of their mother, Flagstone staff insisted that residents must advocate for themselves. This situation can lead to frustration when caregivers recognize unmet needs that residents cannot articulate. Although there were expressions of gratitude towards friendly staff members providing engaging activities and maintaining good communication regarding general inquiries, this disconnect between resident independence and actual care needs posed an obstacle to optimal support.

On the other hand, many reviews commend the overall environment at Flagstone. Families appreciate aspects such as well-balanced meals, various activities designed to promote engagement among residents, cleanliness of shared spaces, and amenities like in-house salons. Positive experiences are frequently acknowledged concerning hands-on care from dedicated staff working within memory care units. Many families reported feeling reassured by attentive directors and healthcare personnel handling daily operations effectively.

However, some reviewers expressed discontent regarding specific areas like mouth care for residents—an essential aspect often overlooked—and pointed out inefficiencies related to appointment logistics. While a few appreciated recent improvements in scheduling efficiency during appointments for their loved ones, others consistently raised red flags about dental health management requiring immediate attention and better organization on a day-to-day basis.

Financial management has emerged as another critical area needing improvement at Flagstone Senior Living. Several families reported discrepancies between what they believed was owed versus what state assistance programs indicated should be billed. This confusion could not only strain family relationships but also jeopardize the facility's financial standing if it continues unabated. The high turnover rate in administrative roles adds an extra layer of complexity to these financial discussions—a common source of frustration expressed among reviewers who found it challenging to establish consistent contacts within the administration.

Despite these issues, Flagstone retains patrons who appreciated its community atmosphere and level of care provided—particularly highlighting moments when staff went above and beyond in meeting resident needs. Reviews indicate that most public areas are clean and well-kept while praising how engaged residents appeared during visits or tours undertaken by prospective clients exploring options for seniors with specialized requirements like memory care or assisted living.

In summary, Flagstone Senior Living stands at a crossroads where passionate caregiving meets operational challenges. Aspects such as welcoming community spaces filled with activities highlight why some families recommend this environment wholeheartedly; however, significant operational shortcomings—including advocacy hurdles faced by family members on behalf of their loved ones—underline a pressing need for improved staffing levels that would inevitably enhance both resident safety measures along with caregivers' ability to respond effectively when concerns arise from families seeking reliable support systems for their elder relatives.

The Dalles, Oregon, offers a variety of amenities and services that cater to senior living. With several parks nearby, such as Firehouse Park and Riverfront Park, residents can enjoy outdoor activities and leisurely walks. There are also multiple restaurants in the area, including Columbia Portage Grill and Sunshine Mill Winery, providing convenient dining options. For medical needs, there are reputable physicians and healthcare facilities like Sports Medicine & Orthopaedic and Columbia Crest Clinic Family Medicine within close proximity. Places of worship such as Wels and St Paul's Episcopal Church offer spiritual support for those seeking it. Additionally, transportation options like Enterprise Rent-A-Car and the Columbia Gorge Regional Airport provide easy access for traveling. Overall, this part of The Dalles provides a well-rounded community for seniors to live comfortably and enjoy their retirement years.

Parks

• Firehouse Park (0.1 miles)
• Lewis and Clark Festival Park (2.4 miles)
• Northern Wasco County Parks & Recreation District (2.4 miles)
• Riverfront Park (2.4 miles)
• Northern Wasco County Parks (2.4 miles)
• Columbia Hills (2.5 miles)
• Tree Top Play Park (3 miles)

Restaurants

• Columbia Portage Grill (0.3 miles)
• McDonald's (0.4 miles)
• Big Jim's Drive In (0.4 miles)
• Lone Pine Rv Park (0.5 miles)
• Columbia River Inter-Tribal Fish Commission (0.6 miles)
• Sunshine Mill Winery (1.9 miles)
• Historic Sunshine Mill (1.9 miles)

Physicians

• Sports Medicine & Orthopaedic (0.5 miles)
• Columbia Crest Clinic Family Medicine (1.6 miles)
• Cascade Orthopedics & Sports Medicine Center, PC (1.6 miles)
• Gorge Urology PC (1.6 miles)
• Matthew David Proctor (1.7 miles)
• Columbia Gorge Ear Nose Throat & Allergy (1.7 miles)
• Mid-Columbia Surgical Specialist (1.7 miles)

Places of Worship

• Wels (1.2 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• St Paul's Episcopal Church (1.8 miles)
• Child Evangelism Fellowship (2 miles)
• United Church of Christ Congregational (2.5 miles)
• Episcopal Diocese of Eastern Oregon (2.5 miles)
• The Dalles Full Gospel Center (2.6 miles)

Cafes

• The Atrium Falls Café (1.7 miles)
• Kainos Coffee (2.2 miles)
• The Cottage Cafe (2.4 miles)
• The Riv Cafe (2.5 miles)
• Starbucks (2.9 miles)
• Starbucks (3.2 miles)
• Starbucks (3.2 miles)

Transportation

• Columbia Gorge Regional-The Dalles Municipal Airport (DLS) (2.2 miles)
• Enterprise Rent-A-Car (2.4 miles)
• Amtrak-Wih (9 miles)

Pharmacies

• Safeway Food & Drug (2.9 miles)
• Walgreens (3 miles)
• Rite Aid (3.4 miles)

Hospitals

• Columbia Gorge Surgery Center (3.5 miles)