Summerplace View AFH

Pros

• The home is beautiful, serene, and very clean, creating a pleasant living environment for residents.
• The outdoor area features a nice patio and backyard, providing a lovely space for relaxation.
• Residents have large bedrooms with private bathrooms, enhancing their comfort and privacy.
• The caregivers are described as nice people who generally provide good care to the residents.
• Vic and Annie present themselves as congenial individuals during family interactions and tours of the facility.

Cons

• The caregivers at Summerplace View 11 were often uninformed and lacked the necessary skills to provide adequate care, particularly on weekends.
• Annie's restriction of visiting hours created feelings of isolation and abandonment among residents, negatively affecting their mental well-being.
• Vic and Annie's demeanor towards residents was harsh when family members were not present, raising concerns about the quality of care.
• There was a lack of engaging activities for residents, leading to boredom and dissatisfaction.
• Families were not adequately informed about health issues or medical emergencies concerning their loved ones.
• Residents were served low-quality meals such as frozen dinners and cardboard pizza, contradicting claims of homemade food.
• Vic frequently changed pricing without following proper notice procedures, creating uncertainty for families regarding costs.
• The facility did not provide the appropriate level of care for individuals who required 24/7 nursing support, illustrating a misalignment between care needs and services offered.

Review

Review Summary of Summerplace View 11

Summerplace View 11, located at 10337 NE Oregon St, has received mixed reviews from families of residents, particularly concerning the quality of care and management practices. Over a span of one and a half years, multiple caregivers were employed to assist elderly residents. While the facility's environment was often described as beautiful and serene, many families expressed serious concerns regarding the level of care their loved ones received.

One notable issue highlighted in several reviews was the lack of proper communication between staff and family members. Families frequently reported that they were not informed promptly about significant health issues affecting their loved ones. One reviewer detailed two alarming instances where their mother fell ill but did not receive medical attention until days later. For instance, during a three-day holiday weekend, despite the caregivers suspecting an infection, the family was not contacted in time for decision-making regarding treatment until after complications arose. Additionally, there was another incident where emergency services were called without prior notification to the family. This lack of transparency has understandably caused distress among families who feel they should be involved in decisions regarding their loved ones' health care.

Another troubling aspect mentioned by multiple reviewers was the staff's overall competence and availability. It was noted that on weekends, caregivers appeared overwhelmed or inadequately trained for their responsibilities. Families voiced concerns about whether weekend staff had sufficient knowledge to lift or properly care for heavier residents who needed more hands-on assistance; this often led to uncomfortable situations where basic needs might be overlooked or unmet.

While Vic and Annie—the owners—presented themselves as congenial during visits and meetings with families, some reviews expressed a vastly different experience when families were absent. Accounts described instances where caregivers reportedly yelled at residents when relatives weren’t present, raising flags regarding potential emotional abuse within a supposedly caring environment. Furthermore, restrictions on visitation hours imposed by Annie contributed to feelings of isolation among residents; limitations were publicly justified under personal preferences rather than resident well-being.

Regarding meals served at Summerplace View 11, several complaints arose about food quality and variety being subpar. Despite claims made by management that homemade meals would be prepared regularly, it seemed that frozen dinners and less nutritious options became common fare instead. In some cases, it was reported that when family members provided special food items for their relatives’ enjoyment or dietary needs, these items were often shared with other residents out of convenience rather than individual attention being prioritized.

On top of these operational shortcomings, families noted problematic financial practices from Vic relating to sudden changes in pricing without prior notice—sometimes attempting changes seemingly outside governing regulations about notification periods for fee alterations. This behavior deepened mistrust among families already concerned with how operations were handled within the facility.

In summary, while Summerplace View 11 may offer an aesthetically pleasing environment accompanied by moments of genuine kindness from some staff members toward residents—the collective experiences shared reveal serious flaws in communication protocols surrounding medical care and neglectful oversight from ownership during critical times when guidance is most needed. These factors culminate in a recommendation against this facility for those seeking reliable care tailored specifically for vulnerable elderly individuals needing extensive assistance daily.

This section of Portland, Oregon is a bustling and convenient neighborhood with a variety of amenities for seniors to enjoy. With easy access to pharmacies like Walgreens and Rite Aid, as well as healthcare facilities such as Eye Health Northwest and Adventist Medical Pavilion, residents can feel confident in their medical care. The abundance of cafes like Panera Bread and Starbucks provide opportunities for socializing and relaxation. Additionally, the proximity to parks like Heritage Park and Mt. Tabor Park offer green spaces for outdoor activities. Transportation options are readily available with the nearby TriMet Hollywood/NE 42nd Ave Transit Center and Portland International Airport for those who enjoy travel. Overall, this area provides a mix of services and attractions that cater to the needs and interests of seniors looking to settle down in a vibrant community.

Restaurants

• Taqueria Queretaro (0.9 miles)
• Jim Dandy Drive-In (2.8 miles)
• Escape Bar and Grill (3 miles)
• Park City Pub (3.5 miles)
• Roscoe's (3.7 miles)
• Bipartisan Cafe (3.8 miles)
• Element Lounge (4.7 miles)

Pharmacies

• Walgreens (1.6 miles)
• Herbalist Farmer (1.8 miles)
• Rite Aid (1.9 miles)
• Rite Aid (2.5 miles)
• Rite Aid (3 miles)
• Walgreens (3.6 miles)
• Walgreens (3.8 miles)

Physicians

• Eye Health Northwest (2.5 miles)
• The Oregon Clinic (2.6 miles)
• Rockwood Medical Offices (2.9 miles)
• Adventist Medical Pavilion (3 miles)
• Sanjeev Jain (4.3 miles)
• Dr. Steven Clark & Associates (4.3 miles)
• PeaceHealth Family Medicine (4.4 miles)

Cafes

• Panera Bread (2.7 miles)
• Starbucks (2.7 miles)
• Dutch Bros. Coffee (4.1 miles)
• Starbucks (4.2 miles)
• Dutch Bros Coffee (4.3 miles)
• Black Rock Coffee Bar (5.2 miles)
• Common Grounds Coffee House (5.6 miles)

Hospitals

• Adventist Medical Center (3.1 miles)
• Legacy Mount Hood Medical Center (5.3 miles)

Parks

• Heritage Park (4.1 miles)
• Mt. Tabor Park - Off Leash Area (4.5 miles)
• Clearmeadows Park (4.6 miles)
• Normandale Park (4.6 miles)
• Mt. Tabor Park (4.7 miles)
• Lents Park (4.7 miles)
• Gresham Main City Park (4.9 miles)

Theaters

• Century 16 Eastport Plaza (4.5 miles)
• Hollywood Theatre (5.3 miles)

Places of Worship

• East Hill Kid City (4.6 miles)
• St Henry Catholic Church (4.7 miles)
• St Rose Catholic Church (4.7 miles)

Transportation

• Portland Airport Rental Car Center (5.1 miles)
• Concourse E (5.2 miles)
• Portland International Airport (PDX) (5.2 miles)
• Concourse C (5.2 miles)
• TSA Checkpoint A/B/C - Portland International Airport (5.2 miles)
• Alaska Airlines Lounge - PDX (5.3 miles)
• TriMet Hollywood/NE 42nd Ave Transit Center (5.3 miles)