Forest View

Pros

• The staff were great and super nice.
• They were thorough and efficient.
• Dr Kim and her staff provided excellent treatment and care.
• The care was quick, professional, and caring.
• Dr Slaughter and her team had outstanding bedside manner.
• The Springfield clinic was clean and the staff were professional.
• The staff were friendly and efficient, with good communication.
• The front desk assisted with check-in and the care was excellent.
• Check-in was seamless and the staff were personable and professional.
• The lobby, exam room, and bathroom were clean.
• The care received was worth the wait.
• The provider was friendly and welcoming.
• Staff and doctors were kind, understanding, and helpful.
• The service was great and they addressed the issue in a timely manner.

Cons

• The wait time was over 3 hours even when an appointment was scheduled online.
• Patients waited three hours only to be told they needed to go to the ER.
• There was no point in making an appointment, with patients waiting over an hour past their scheduled time.
• A hostile middle-aged female doctor was dismissive and appeared intent on denying care.
• Literally every time someone called, the clinic was listed as closed.
• Online appointments were treated as placeholders, and people waited over two hours.
• The clinic wouldn't treat patients with out-of-county OHP due to billing concerns.
• Some reviews described the practice as garbage and said they would not recommend it.

Review

Across a broad set of patient experiences, the urgent care centers come through as places where friendly, professional staff and attentive care are often the norm, even on busy days. Many reviewers speak warmly about the people they encounter - from reception to physicians - highlighting that the care they received was thorough, respectful, and efficient given the circumstances. The sentiment is clear: when you're not feeling well, being treated with courtesy and competence matters a lot, and that sentiment is echoed again and again in these accounts. Fast check-in processes, clean facilities, and a generally positive attitude from the teams help make what can be a stressful situation a little more manageable.

Medical episodes at these centers frequently center on the mix of confidence in the clinicians and the reality of wait times. A number of reviewers describe receiving attentive evaluation and clear explanations, sometimes under the pressure of high patient volume. One anecdote involves a finger injury where a clinician suggested that stitches might not be appropriate and advised heading to the emergency department for possible cauterization or a surgeon consult. The patient ultimately learned from the ED that wrapping and allowing it to heal could be sufficient. That experience underscores a recurring theme: what seems straightforward in one moment can require careful triage and different recommendations when evaluated by another provider at a different setting, and it highlights the importance of clear, consistent guidance.

Wait times emerge as the most common point of contention. Multiple reviews mention waiting three hours or more, both with and without prior online scheduling. Some notes acknowledge busy days and emergency patients delaying treatment, while others point out that even with online appointments, the actual in-house wait can be long. There are also remarks about the difference between "appointment" versus "placeholders," and some readers express frustration that online scheduling doesn't always translate into a shortened visit. Yet even in the midst of long waits, several reviewers still emphasize that the care provided once they were seen was worth the time, and that staff did their best to be efficient and supportive given the circumstances.

When it comes to individual clinicians, the experiences vary but frequently tilt positive. Dr. Kim, mentioned by name in one lengthy review, is credited with excellent care and a compassionate approach. The team around her - nurses and assistants - also receives praise for being thorough, friendly, and professional. A recurring tribute centers on Dr. Slaughter and her team, who are described as the best by some patients, with particular appreciation for bedside manner and effective treatment. There are, however, contrasting notes about a couple of providers. One patient recounts a hostile interaction with a doctor who seemed dismissive, and another recalls a slow, frustrating experience with a different provider when seeking care for a persistent sore throat. Taken together, these stories illustrate that while many clinicians are highly regarded, patient experiences can vary significantly from one provider to another.

Logistics and administrative experiences color the overall impression as well. Several reviews mention efficient front-desk service, straightforward check-in, and friendly staff who help navigate the process, including directing patients to less busy locations when appropriate. Others recount issues with prescriptions and pharmacy communication - instances where a prescription needed clarification or did not transfer cleanly to the pharmacy the next day. The use of online tools - appointment scheduling, check-in kiosks, and notifications - receives mixed feedback: some patients appreciate the convenience, while others feel misled when a supposed appointment time doesn't translate into a faster in-person experience. There are even comments about facility upkeep, from comfortable waiting areas and clean exam rooms to the occasional maintenance note about equipment or furniture.

Billing, insurance, and access to care outside typical networks also appear in the reviews. A reviewer describes trouble billing an out-of-county insurance program (OHP) and frustration at not being able to delete a profile to simply pay out of pocket, with strong language directed at the organization's willingness to work with patients outside standard insurance channels. This thread underscores a real-world challenge: even when care is medically appropriate and the staff are capable, navigation of insurance and billing can complicate what should be a straightforward visit. Other reviewers describe the Springfield and Thurston locations as accessible and practical for urgent care needs, even noting that some patients travel specific distances to receive timely care rather than enduring longer waits in hospital emergency departments.

In sum, the overarching impression is nuanced. These urgent care centers are valued for their approachable, capable staff and the generally high quality of care delivered, especially when patients finally see a clinician who listens and explains the treatment plan. The trade-offs are clear: quick, decisive medical attention can be balanced against the reality of long waits during peak times, occasional miscommunications, and the complexity of insurance and appointment logistics. Most reviewers acknowledge that, despite the frustrations of delays or intermittent administrative hiccups, they would still turn to urgent care for non-life-threatening concerns - appreciating the combination of professional care, compassionate staff, and the relief of receiving treatment in a setting that feels more accessible than a hospital emergency room.

Parks

• Jean's Park (5.4 miles)
• Perkins Peninsula County Park (6.5 miles)
• Fern Ridge Wildlife Area (7 miles)
• Orchard Point Park (9 miles)
• Golden Gardens (9.9 miles)
• Candlelight park (10.1 miles)
• Mangan City Park (10.5 miles)

Physicians

• Bell, Lauren - Nova Health Primary Care Veneta (6.1 miles)
• Oregon State Hospital Junction City (9 miles)
• Junction City Medical Clinic (10 miles)
• Shallice Hannah Mpt (10.6 miles)
• Laurel Schwingel, DO (10.6 miles)
• Oregon Medical Laboratories (10.7 miles)
• Senior Health & Wellness Center (10.7 miles)

Transportation

• Eugene Airport (EUG) (7.8 miles)
• Baggage Claim (7.8 miles)

Pharmacies

• Senior Pharmacy (7.8 miles)
• Emerald Valley Compounding Pharmacy (10.1 miles)
• Sav-On Pharmacy (10.4 miles)
• Rite Aid (10.4 miles)
• Safeway Pharmacy (10.5 miles)
• BHS Pharmacy (11 miles)
• Managed Healthcare Pharmacy (11.3 miles)

Restaurants

• Junction City Beer Station (10.1 miles)
• McDonald's (10.3 miles)
• Prairie Schooner Tavern (10.5 miles)
• McDonald's (10.5 miles)
• The Keg (11.1 miles)
• Jack In The Box (11.5 miles)
• Bagel Sphere (11.9 miles)

Cafes

• Max Porter's (10.2 miles)
• Firehouse Coffee (10.5 miles)
• The Better Living Room by Ninkasi Brewing (13.8 miles)
• Equiano Coffee (13.9 miles)
• Wandering Goat Coffee Co. (14.2 miles)

Places of Worship

• Santa Clara Church (11.9 miles)

Hospitals

• Compassion Center (13.5 miles)