Miami River Inn Elder Care

Pros

• Everyone here is super sweet and accommodating and the place is adorable.
• The front desk staff Josefina was very friendly and helpful, guiding guests in all aspects and going out of their way to serve them.
• The location is well located near Downtown Miami and Little Havana, within walking distance to many places.
• Adrian was a fab staff member who made sure guests were well looked after and greeted them with a smile.
• The hotel is lovely and the vibe is charming.
• The location and buildings are gorgeous.
• The hotel has an amazing wine bar nearby and offers great entertainment at night with delicious food and cocktails.
• The hotel offers great value for the money and the staff is really friendly.
• It is a beautiful place to stay with a garden and greenery.
• The bed is king-size and the toiletries smell amazing.

Cons

• The hotel ruined their vacation by not giving them the room they paid for.
• It did not provide any of the advertised amenities.
• The front staff claimed housekeeping recorded their room and showed it to them, saying it was messy.
• The housekeepers allegedly urinated and left hairs on the toilet seat.
• The hotel had Miami police come to their room, accusing them of squatting.
• They were denied a refund.
• They were given a wrong room with a broken bed frame and no hot water.
• Breakfast and morning yoga classes advertised were not available.
• Housekeeping reportedly entered the room despite online listings saying otherwise.
• The toilet contained pubic hair and urine.
• Public spaces were in disarray and under construction; the library was locked and in disarray as well.
• The online advertising remained misleading.

Review

What unfolds in these accounts is a striking contrast between a guest experience that feels more like a mismanaged chaos than a cohesive stay, and the many other reviews that describe a pleasant, even charming, environment. One guest's timeline reads like a hotel nightmare: arriving late after a long, delayed flight, they were given a different room than the one they paid for, a room with a broken bed frame and no hot water. The expectation was a smooth check-in and a room that matched what was promised online, but the reality was seemingly the opposite from the moment they unlocked the door. The disappointment didn't stop there - no hot water to start the night, and no effort to redirect them to the correct accommodation. It set a tense tone right at the outset.

The next morning amplified the sense that promises online and the on-site reality didn't align. Breakfast, which was advertised, was nowhere to be found, and the guest learned that breakfast service itself was not available. To add to the confusion, a morning yoga class that had been advertised was not offered either. In an apparent flip-flop of information, the guest discovered that housekeeping had indeed been in the room, despite online statements that claimed there was no housekeeping. The bathroom presented another jarring contradiction: they found pubic hair and urine on the toilet seat - clearly not theirs - and they were told that staff had entered and left the area in a state that implied the room was messy. The guest describes a privacy breach in terms that would be alarming in any hotel: staff allegedly recorded the room and showed the recording to others to justify the "messiness."

These incidents culminated in a direct confrontation in the front office. The guest recounts a discussion in which staff suggested that housekeeping had been shown the room, supposedly to illustrate its messiness, which the guest saw as a severe privacy violation. The immediate financial consequence was a denial of a refund, with an offer to only relocate the guest to another room. The guest accepted the move in order to salvage the stay, only to discover that the next available room was not the one originally booked and not available to others either. The hotel reportedly claimed that the preferred room was unavailable to anyone at that time, which left the guest in a frustrating limbo, stuck with a different accommodation and no clear resolution on refunds.

Things escalated to a further dramatic moment when, the following morning, a loud knock at the door brought Miami police to the scene, with staff claiming the guests were squatting. The situation required the guests to step down to the lobby and wait for about half an hour as the matter was sorted by the staff. Throughout this sequence, the guest again pressed for a refund, only to be met with a firm stance that refunds were not possible under any circumstances. The sense of escalation - privacy violations, threats of police involvement, and a persistent decline of refunds - left a lasting impression of a breakdown in both service and trust.

As the guest sought to compare the advertised experience with the actual environment, the broader setting of the hotel emerged as another point of contention. Public spaces were reportedly in disarray, with construction materials present in common areas. The library, an amenity the guest expected to enjoy as part of the stay, was locked. A quick visual survey confirmed a pattern of misalignment between what was promised online and what could be found on site: the pool existed as an advertised feature, but even that came with caveats - noise from adjacent areas and ongoing work in the property made the overall environment feel unsettled. The narrator described a long, ongoing disconnect between the online marketing and the physical reality, with the reviewer still seeking a resolution long after the stay.

In stark contrast to these accounts, other testimonials from guests paint a very different picture. Several reviews describe a charming, well-located property that offers good value for money and a generally pleasant experience. The staff frequently emerge as a high point: some reviews single out specific individuals - Josefina at the front desk for friendliness and helpfulness, and Adrian for making guests feel welcome and well looked after. Stephania is also highlighted as exceptionally cordial, with guests praising the willingness of the staff to go above and beyond, such as making outbound calls or helping with small requests like storing belongings or warming food. The hospitality experience in these reviews is often framed as the hotel's strongest asset, with a recurring theme of friendly, attentive service that enhances the stay.

Location factors prominently in many of the positive comments. The hotel's proximity to downtown Miami, Brickell, and Little Havana is repeatedly praised, with some guests noting easy walking access to nearby points of interest and convenient transit options. Several reviews mention a pleasant ambiance in the common areas, a sizable pool, and the presence of a wine bar or other on-site or nearby amenities that contribute to a vibrant social scene. The surrounding neighborhood is often described as quiet or green, offering a respite from the bustle of the city. Guests also mention a variety of dining options and a lively nighttime atmosphere in adjacent venues, contributing to a sense that the hotel can offer a well-rounded Miami experience.

On the flip side, other reviews acknowledge real drawbacks that temper the overall appeal. Some guests describe rooms that felt dated, with complaints about noise, both from entertainment venues and from within the building. A few reviewers report issues with cleanliness and maintenance, including smells and inconsistent housekeeping standards. A recurring note in some accounts is the absence of expected in-room conveniences - no microwave or mini-fridge in certain rooms, which affects the practicality of longer stays. Ants, occasional strong odors, and perceived variability in room quality are mentioned as factors that can influence whether a stay feels like a good value or a disappointment. The tension between affordability and comfort surfaces in several reviews, with some guests happy to return for the location and staff who treat them well, while others feel the price does not justify the mixed quality of the rooms and amenities.

Overall, the collection of experiences reveals a hotel that can deliver warmth, charm, and a strong sense of place for some guests, while for others it becomes a tale of misaligned promises and service missteps. The most vivid contrasts lie between the accounts of reliable, friendly front-desk service and the more troubling reports of miscommunication, privacy concerns, and in-room experiences that do not match advertised amenities. In the end, what stands out is a hotel that has the potential to offer a memorable, enjoyable stay - especially for guests who value the location, the social scene around the property, and staff members who go out of their way to help. But for guests who encounter the negative experiences described - unmet promises, invasive practices, and a refund policy that feels punitive - the stay can quickly turn from a sunny Miami visit to a difficult, frustrating ordeal.

Cafes

• Pacific Edge Espresso (1 miles)
• Grumpy's Cafe (4.7 miles)
• Grumpys Restaurant (4.7 miles)
• R & R Espresso (4.9 miles)
• Five Rivers Coffee Roasters (5.7 miles)
• Dutch Bros Coffee (6.4 miles)
• Starbucks (7.4 miles)

Restaurants

• Parkside Restaurant and Lounge (1.1 miles)
• Garibaldi Pub & Eatery (1.2 miles)
• Pirate's Cove Restaurant (1.9 miles)
• Downie's Cafe (2.5 miles)
• The Fish Peddler (2.5 miles)
• Pronto Pup (4.2 miles)
• Tsunami Bar & Grill (4.5 miles)

Places of Worship

• Christ's Victory Fellowship (1.2 miles)
• St Mary's By The Sea (4.5 miles)
• Redeemer Lutheran Church (7.4 miles)
• Tillamook Spanish Group (7.5 miles)
• Tillamook Seventh-day Adventist Church (7.5 miles)
• St Peter Lutheran Church Elca (7.5 miles)
• Sacred Heart Parish Hall (7.6 miles)

Pharmacies

• Godfrey's Garibaldi Pharmacy (1.3 miles)
• Tillamook Pharmacy (7.8 miles)
• Rinehart Pharmacy (8.7 miles)

Parks

• Tillamook County Parks (2.9 miles)
• Barview Jetty (2.9 miles)
• Hug Point State Park (18.9 miles)
• Les Shirley Park (23.3 miles)
• Ecola State Park (23.5 miles)
• Klootchy Creek (25 miles)

Transportation

• Lifetime Wildlife Studio (3 miles)
• U-Haul Neighborhood Dealer (6.7 miles)
• Oregon Coast Scenic Railroad (8.3 miles)
• Nehalem Bay State Airport (9.9 miles)
• Nehalem Bay State Airport (10.3 miles)
• U-Haul Neighborhood Dealer (11 miles)

Hospitals

• Tillamook County General Hospital Adventist Health, Medical Records (7.2 miles)
• Tillamook Dialysis Center (7.3 miles)
• Tillamook County General Hospital (7.3 miles)
• General Surgery: Adventist Health Tillamook (7.3 miles)
• Nikki Kuehl NP (7.3 miles)
• Nehalem Bay Health District (8.7 miles)

Physicians

• Tillamook Medical Group (7.3 miles)
• Teed Ronald L PC (7.3 miles)
• Tillamook County Health Department (7.7 miles)
• Tillamook County Community Health Centers (7.7 miles)
• Rinehart Clinic (8.8 miles)
• Providence Medical Group - Cannon Beach (23.6 miles)