Plaza Hills East

Pros

• The staff is awesome from the women in the office to the maintenance men.
• They all do a very good job.
• To have a great place to call home you have to have a great staff to run the business and know what is going on at all times and they do.
• The new staff is understandable and they are always willing to help you.
• They are all so sweet and it's looking so much better out here.

Cons

• Residents report there has been no porch light for two years and no dishwasher for three years despite multiple work orders.
• The swimming pool is never open.
• Front office staff are rude and frequently out of the office, often outside smoking.
• Management is described as disorganized and unprofessional.
• The air conditioning is ineffective, leaving units uncomfortably hot despite claims of new systems.
• Maintenance is unresponsive and slow to address issues.
• The complex is described as bed bug infested.
• Maintenance has entered units without notice, violating residents' privacy.
• Water is shut off without warning, sometimes during a family member's shower.
• Tenants are accused of owed money and threatened with eviction and blacklisting.
• The property experiences frequent water damage and pest problems with little or no cleanup.
• Locks were not changed after a former resident moved out, causing security concerns.
• Management and staff are perceived as prioritizing money over residents' well-being and protection.
• Gas smells and carbon monoxide detectors go off, with detectors that may be unreliable.

Review

The complex known as Plaza has been a place of conflicting experiences for a wide range of residents over the years. For some, it has felt like a home worth staying in through the ups and downs, while for many others it has become a persistent source of frustration and stress. The stories span decades and cover everything from routine day-to-day inconveniences to alarming safety and health concerns, all painting a picture of a property that has struggled with consistency in management, response times, and upkeep.

A significant thread across the reviews is chronic maintenance and infrastructure shortcomings. Tenants recount a pattern of unresolved work orders, long waits for repairs, and problems that recur despite repeated reports. Porch lights that vanish for years, dishwashers that disappear for multiple years, and swimming pools that are never open are more than mere annoyances; they are symbols of ongoing neglect and disorganization. The maintenance staff, when present, is described in mixed terms - at times capable and friendly, at other times overwhelmed, unresponsive, or perceived as unprofessional by residents who feel their needs are not being prioritized. The contrast between these experiences adds to the inconsistent atmosphere: some days bring a courteous, helpful maintenance team; other days leave residents feeling unheard and stuck with problems.

Heat, climate control, and water issues appear as recurring, impactful problems that shape daily life. Several accounts describe oppressive indoor heat even when units are labeled as new, with temperatures climbing to dangerous levels for heat-intolerant residents. One account mentions a home hovering around 77?90 degrees in the summer, making it hard to cook, clean, or function safely. Complaints include the sense that AC units are not functioning properly, blades not turning, and insulation or ventilation shortcomings that render the supposed "renovated" spaces inadequate for cooling. Water outages and unexpected shutdowns - such as maintenance turning off water during a family crisis - add another layer of disruption, sometimes occurring at critical moments like when a child is in the shower or during a medical procedure. The combination of heat and water instability creates an environment where basic daily activities become precarious.

Safety and security concerns, as well as encounters with management practices, surface repeatedly. Reviewers report issues ranging from the unnerving experience of maintenance workers entering private spaces without proper notice, to more troubling claims of after-hours evictions or threats, to allegations that staff surveillance and interference with tenants' privacy occur. There are mentions of old locks not being changed after prior residents leave, which leaves utilities and doors vulnerable, and of a heavy reliance on corporate office approvals that can slow or stall urgent responses. Some residents note a visible security presence in unmarked cars and provide reassurance that security measures exist, even as others question the effectiveness and fairness of how those measures are enforced or communicated. The sentiment here is that safety can feel inconsistent and largely dependent on who is in charge at any given time.

The ownership and governance of Plaza appear to have shifted the mood and the lived reality for many tenants. Several reviews reference changes in ownership, with some noting positive shifts in staffing and customer service after a transition, while others warn that the worst problems intensified after ownership changes. Critics describe a pattern of misalignment between what is promised and what is delivered - claims that maintenance is overworked or that management prioritizes rent collection over tenants' well-being. There are warnings about spurious charges, aggressive attempts to recover costs for carpet cleaning or floor work after tenants have already lived there for years, and a general sense that the corporate layer, rather than on-site staff, holds the leash on what can or cannot be fixed promptly. In contrast, there are also residents who praise specific teams and individuals who deliver respectful service, suggesting that personal experience can vary widely even within the same property.

Against the backdrop of dysfunction, a few saving graces appear. Some tenants recount long-standing positive experiences, noting a friendly, competent maintenance crew when they're available, and a staff that makes an effort to be kind and accommodating during interactions for routine matters like paying rent or asking questions. A number of residents highlight the playground, the sense of community, and the feeling that the place could be a good home if certain systemic issues could be addressed. A handful of comments even acknowledge the complex's security measures and the presence of dedicated staff who aim to keep tenants safe and informed. These positive notes serve as reminders that the property is not uniformly bad and that improvements have occurred in some periods and for some tenants.

In sum, Plaza emerges as a place with a difficult reputation shaped by contradictory experiences. Long delays in maintenance, ongoing climate and water problems, and concerns about safety and management practices create an atmosphere of frustration and anxiety for many residents. Yet there are also stories of responsive staff, moments of genuine assistance during tough situations, and residents who felt that, with the right conditions and leadership, the property could again be a stable, welcoming home. The overall impression is one of a property in flux - capable of warmth and care in some hands, but hampered by systemic gaps that leave others feeling neglected, unsettled, and ready to move if immediate relief cannot be found. For anyone considering making Plaza their home, the takeaway is to expect a range of experiences and to seek out the most reliable on-site contacts, verify current management practices, and assess whether the specific unit and building you're considering aligns with your own tolerance for risk and disruption.

This part of Tulsa, Oklahoma, offers a variety of amenities that may be appealing for seniors looking to settle in the area. There are several dining options nearby, including fast-food chains like McDonald's and Subway, as well as sit-down restaurants like Fiesta Cozumel. The presence of multiple pharmacies and healthcare facilities such as Tulsa Cancer Institute and St John Broken Arrow provides convenient access to medical care. In terms of recreation, there are several parks within a short driving distance, offering opportunities for outdoor activities and relaxation. Additionally, the proximity to transportation options like Tulsa International Airport can be convenient for traveling or visiting family members. Places of worship and theaters are also easily accessible for cultural and spiritual enrichment. Overall, this area of Tulsa provides a mix of convenience and entertainment options suitable for seniors looking to enjoy their retirement years in a vibrant community.

Restaurants

• McDonald's (1.1 miles)
• Subway (2.4 miles)
• Taco Bueno (3.7 miles)
• Braum's (4 miles)
• Fiesta Cozumel (4.1 miles)
• McDonald's (4.1 miles)
• McDonald's (4.3 miles)

Pharmacies

• Walgreens (1.8 miles)
• Reasor's Foods (2.7 miles)
• Amerita (3.1 miles)
• Arcadia Pharmacy Solutions (3.7 miles)
• Health Mart Pharmacy (4.2 miles)
• Walgreens (4.4 miles)
• Walgreens (4.5 miles)

Physicians

• Tulsa Cancer Institute (3.3 miles)
• Urologic Specialists of Oklahoma (3.4 miles)
• Tulsa Bone & Joint Associates (3.4 miles)
• Tulsa Bone & Joint Orthopedic Urgent Care (3.5 miles)
• Pain Management Of Oklahoma (5.2 miles)
• Broken Arrow Family Clinic (5.3 miles)
• One Vision (5.5 miles)

Parks

• Terrace Park (3.4 miles)
• Playground In Ressaince Park (4.8 miles)
• Curtis Conley Memorial Park Splash Pad (5.8 miles)
• Florence Park (6.3 miles)
• Leake Park (6.4 miles)

Hospitals

• St John Broken Arrow (4.6 miles)
• Southwestern Regional Medical Center (6.3 miles)

Transportation

• Tulsa Airport Baggage Claim (4.7 miles)
• American Airlines Ticket Counter (4.8 miles)
• Tulsa International Airport (TUL) (4.8 miles)
• United Airlines Ticket Counter (4.8 miles)
• Baggage Claim (4.8 miles)
• Atlantic Aviation (5 miles)
• American Airlines (5.4 miles)

Cafes

• Starbucks (5.1 miles)
• Tally's Good Food Cafe (5.1 miles)
• Dutch Bros Coffee (6.1 miles)
• Cha Bubble Tea (6.2 miles)

Places of Worship

• Islamic Society of Tulsa (5.4 miles)
• Christ United Methodist Church (6.3 miles)
• Full Gospel Mission Church (6.4 miles)
• TU Masjid / Mosque (6.4 miles)

Theaters

• AMC Southroads 20 (5.4 miles)
• Cinemark Tulsa (5.8 miles)
• Cinemark Broken Arrow (6.3 miles)