Plaza Hills East in Tulsa, OK

Pros

• The Plaza helped the family out the best they could after the incident.
• The staff are awesome and residents are treated with respect.
• The new staff are understandable and always willing to help.
• Just moved in and the playground is loved by the kids and everything works.
• The staff are sweet and the complex looks much better.
• The area is quiet and peaceful.
• The complex provides evening security in unmarked cars and gives residents a security card.
• The apartments are nice and people are eager to stay there.
• The complex is surprisingly well kept and the staff seem to care about the tenants.

Cons

• The front office staff are rude, frequently out of the office, and the office is disorganized and unprofessional.
• There has been no porch light for two years, no dishwasher for three years, and the swimming pool is never open.
• The cooling system is unreliable; despite claims of new AC units, tenants experience uncomfortably hot apartments and poor insulation.
• Management is perceived as uncaring and manipulative, with residents feeling issues are ignored or misrepresented.
• Maintenance is overwhelmed and slow, often requiring approval from an out-of-town corporate office.
• The property is run-down, with repeated maintenance delays and incorrect debt accusations against residents.
• The complex is plagued by bed bugs, pests, and consistently rude management.
• Security concerns exist: there have been shootings and stabbings, and the staff do not promptly fix repairs; locks are not changed after old tenants leave.
• Water is sometimes shut off without warning, and leaks or floods have occurred, forcing residents to cover costs themselves.
• There are significant safety hazards, such as gas odors, exposed holes around pipes, and dirty vents.
• Ownership changes are associated with a decline in upkeep and overall quality, with unaddressed maintenance issues.
• Staff are accused of spying on residents and failing to follow through on repairs or work orders.

Review

Plaza Hills East is best suited for budget-minded renters who can tolerate uneven maintenance responsiveness and who value a quieter, low-friction setting where some staff genuinely care when operations are running smoothly. Several long-tenured residents recount solid experiences when issues were handled promptly, and a portion of the staff has earned genuine appreciation for respectful service. The complex can feel like a stable, affordable home for those who place a premium on price, a quieter neighborhood, and a community vibe where some team members still show up with a problem-solving posture.

Those who should consider alternatives are clear: anyone who depends on reliable climate control and dependable systems every day, seniors with health conditions, families with children, or anyone who cannot weather frequent disruptions. Across multiple reviews, maintenance delays, water shutoffs, flooded kitchens, and inconsistent cooling have created acute safety and quality-of-life concerns. Reports of hot apartments, inadequate insulation, and recurring repairs point to a performance pattern that can overwhelm residents who require predictable living conditions or who cannot tolerate ongoing maintenance uncertainty. Potential renters with safety sensitivities or high expectations for after-hours responsiveness should scrutinize options elsewhere.

On the upside, several recurring positives matter in decision-making. A capable portion of the team is praised for courtesy, accessible office staff, and a maintenance crew that, when reachable, treats residents with respect and attentiveness. For some residents, renovations and improvements have elevated the living environment, and the presence of a playground and quieter surroundings provides practical value for families with kids who want an affordable option in a calmer setting. In several testimonies, the human element - the willingness of some staff and managers to engage and assist - helps soften the blow of systemic maintenance gaps, making the property feel workable when the stars align.

The core drawbacks, however, are hard to ignore. Chronic maintenance backlogs and the need to secure approvals from a distant corporate office slow every repair, leaving residents waiting days or weeks. Climate control problems - especially heat in summer and inconsistent AC performance - translate directly into discomfort and health concerns for heat-sensitive residents. Water outages, flooded kitchens, and ongoing bug problems highlight physical maintenance failures that recur despite multiple work orders. Administrative issues - staff turnover, inconsistent communication, and after-hours maintenance gaps - compound the sense of instability. Security anecdotes range from proactive to concerning, and older notes about old locks and questionable upkeep underscore a risk profile that isn't trivial.

For families evaluating options, approach Plaza Hills East with a clear checklist: verify current ownership and recent capital improvements, demand documented maintenance response times, and tour at different times of day to gauge heat and noise. Ask directly about after-hours emergency maintenance and how quickly issues like water loss or mold are addressed. Speak with several residents (not just in the office) to understand consistency of service, and test key systems in the unit - air conditioning performance, plumbing, electrical, and the integrity of doors and locks. If a durable, predictable living environment is non-negotiable, this complex should be weighed against other options with stronger maintenance track records and more reliable climate control.

In the end, Plaza Hills East offers a pragmatic option for those who can tolerate its volatility in exchange for affordability and a some days when staff-provided warmth shines through. It is not a universal fit. For seniors requiring steady comfort, or families prioritizing consistency, or anyone who cannot absorb repeated maintenance churn and safety concerns, alternatives should be pursued. When evaluating, the decisive factor will be the ability of the on-site team to deliver timely repairs, maintain safe and comfortable climate, and sustain a consistently respectful, responsive management posture. If those elements are present, Plaza Hills East can been seen as a viable, budget-conscious choice; if not, it's wise to keep looking.

This part of Tulsa, Oklahoma, offers a variety of amenities that may be appealing for seniors looking to settle in the area. There are several dining options nearby, including fast-food chains like McDonald's and Subway, as well as sit-down restaurants like Fiesta Cozumel. The presence of multiple pharmacies and healthcare facilities such as Tulsa Cancer Institute and St John Broken Arrow provides convenient access to medical care. In terms of recreation, there are several parks within a short driving distance, offering opportunities for outdoor activities and relaxation. Additionally, the proximity to transportation options like Tulsa International Airport can be convenient for traveling or visiting family members. Places of worship and theaters are also easily accessible for cultural and spiritual enrichment. Overall, this area of Tulsa provides a mix of convenience and entertainment options suitable for seniors looking to enjoy their retirement years in a vibrant community.

Restaurants

• McDonald's (1.1 miles)
• Subway (2.4 miles)
• Taco Bueno (3.7 miles)
• Braum's (4 miles)
• Fiesta Cozumel (4.1 miles)
• McDonald's (4.1 miles)
• McDonald's (4.3 miles)

Pharmacies

• Walgreens (1.8 miles)
• Reasor's Foods (2.7 miles)
• Amerita (3.1 miles)
• Arcadia Pharmacy Solutions (3.7 miles)
• Health Mart Pharmacy (4.2 miles)
• Walgreens (4.4 miles)
• Walgreens (4.5 miles)

Physicians

• Tulsa Cancer Institute (3.3 miles)
• Urologic Specialists of Oklahoma (3.4 miles)
• Tulsa Bone & Joint Associates (3.4 miles)
• Tulsa Bone & Joint Orthopedic Urgent Care (3.5 miles)
• Pain Management Of Oklahoma (5.2 miles)
• Broken Arrow Family Clinic (5.3 miles)
• One Vision (5.5 miles)

Parks

• Terrace Park (3.4 miles)
• Playground In Ressaince Park (4.8 miles)
• Curtis Conley Memorial Park Splash Pad (5.8 miles)
• Florence Park (6.3 miles)
• Leake Park (6.4 miles)

Hospitals

• St John Broken Arrow (4.6 miles)
• Southwestern Regional Medical Center (6.3 miles)

Transportation

• Tulsa Airport Baggage Claim (4.7 miles)
• American Airlines Ticket Counter (4.8 miles)
• Tulsa International Airport (TUL) (4.8 miles)
• United Airlines Ticket Counter (4.8 miles)
• Baggage Claim (4.8 miles)
• Atlantic Aviation (5 miles)
• American Airlines (5.4 miles)

Cafes

• Starbucks (5.1 miles)
• Tally's Good Food Cafe (5.1 miles)
• Dutch Bros Coffee (6.1 miles)
• Cha Bubble Tea (6.2 miles)

Places of Worship

• Islamic Society of Tulsa (5.4 miles)
• Christ United Methodist Church (6.3 miles)
• Full Gospel Mission Church (6.4 miles)
• TU Masjid / Mosque (6.4 miles)

Theaters

• AMC Southroads 20 (5.4 miles)
• Cinemark Tulsa (5.8 miles)
• Cinemark Broken Arrow (6.3 miles)