Home Instead - Vandalia, OH

Pros

• Gina did an outstanding job of scheduling, and the caregivers were professional and caring.
• Mary T. especially did an incredible job of helping comfort and care for mom.
• Dusti did a great job managing the team.
• Isabella was always on top of handling the billing and payments and coordinating with the long-term care provider.
• Tremell quickly recognized the severity of the situation and relayed information to the family, enabling appropriate action.
• SueAnn was wonderful, keeping mom on task with meds and meals and keeping the house clean.
• Amy Shannon, Vern Corrie, and Debbie were excellent and took very good care of mom.
• Kendall is the best of the best in in-home health care, doing everything by the book and being detail-oriented.
• The staff at Home Instead in Vandalia are wonderful; everyone is empathic and caring.
• Sheree Henry is kind, caring, and goes above and beyond in her role.

Cons

• The reviewer had a horrible experience with Home Instead.
• They describe Home Instead as very unprofessional and unreliable.
• They allege that the Head of HR falsified a verification form and refused to change it.
• They claim the owner did nothing and made excuses.
• They allege that the original document was shredded after multiple requests and ignored emails.

Review

This collection of feedback presents a complex picture of Home Instead in Vandalia, mixing a troubling allegation about internal handling with a chorus of stories that praise the care, reliability, and compassion shown to many families. On one hand, a reviewer recounts a highly disturbing incident involving what they allege to be falsified documentation and a lack of accountability from leadership. They contend that the head of HR falsified a verification form, refused to correct it when asked, and that the owner did nothing but offer excuses. They further claim the original document was shredded after the requests to see it again. That account stands alongside many other voices that describe positive, life-affirming care experiences, creating a broader narrative about the Vandalia office and its people.

Amid the difficult account, several families describe what they felt was a thoughtful and effective response to urgent needs. One reviewer notes that, despite the difficulties, it was a great choice for their mom during a challenging transition away from an acute care setting. Gina is singled out for outstanding scheduling, and the caregivers are described as professional and caring. The reviewer highlights that Gina went above and beyond to ensure mom had the car she needed, and Mary T. is praised for her exceptional care and comforting presence. These comments set a tone of appreciation for the team's responsiveness and the way caregivers showed up with empathy and reliability.

Further endorsements emphasize the value of solid logistics and supportive coordination. Dusti is credited with managing the team effectively, and Isabella is recognized for handling billing and payments while coordinating with the long-term care provider to assist with coverage. The sentiment here is that good communication and meticulous administration were as important as the in-home visits themselves, helping families feel supported in navigating funding and scheduling in a complicated landscape.

Several stories stand out for their specific, life-impactful actions. Tremell, who was filling in for a regular aide, faced a crisis when the mom became very ill; Tremell quickly recognized the severity, located a family contact, and relayed crucial information so the family could decide to send Mom to the ER. The reviewer characterizes Tremell's actions as a job well done in a high-pressure moment. Another caregiver, SueAnn, is described as wonderful during almost two weeks following a hospital stay, keeping the patient on track with medications, meals, and household routines. There are also heartfelt mentions of care teams that supported recovery after surgeries, with several family members expressing gratitude for caregivers who helped manage cleaning, laundry, and other tasks that allowed loved ones to recover with dignity.

The volume of positive remarks continues with individual caregivers who made meaningful differences. Amy Shannon, Vern, Corrie, and Debbie are noted for excellent care, with a specific nod to Amy Mutha for going above and beyond. The reviews describe caregivers who feel like part of the family, fostering a sense of security and continuity during difficult times. Others celebrate the consistent presence and compassionate approach of providers such as Cynthia, Kenya, Tabatha, and Derrica, who are described as truly devoted and deeply caring. In one testimonial, Kendall is called the best of the best - an appraisal that underscores the high expectations families hold when entrusting someone with a loved one's daily needs.

Beyond personal anecdotes about individual aides, many reviews commend the overall reliability and warmth of the Vandalia team. A number of caregivers are described as thoughtful, capable, and dependable, with families noting that caregivers show up ready to work and never leave them in a bind. Several accounts emphasize the sense of trust that develops when caregivers communicate well with families and coordinate with broader care plans. The general message from these voices is that Home Instead Vandalia can be counted on to deliver consistent, compassionate support, even when circumstances are uncertain or rapidly changing.

The messages also reveal a broad spectrum of appreciation for the staff across roles. Dawn Scaggs receives kudos for her excellent work with Mom, including sensitive caregiving that respects dementia challenges and practical support like taking Mom to appointments and arranging meaningful activities that bring joy. Some reviewers identify themselves as clients who are grateful for Jessica's service, and others offer personal notes on the positive impact of the team's day-to-day operations. There are mentions of Yvette Verdell, Christina G., and Mary - testimonials testifying to generous, patient care and to staff who go beyond the call of duty to keep a home's routine stable and welcoming.

In sum, the Vandalia Home Instead experience, as captured in these reviews, is a blend of serious administrative concerns and a broad, glowing chorus of caregiver dedication. The negative report about verification forms and leadership response coexists with abundant praise for the compassion, competence, and reliability shown by countless caregivers and office staff. Families repeatedly describe caregivers who feel like family, scheduling and billing teams who communicate clearly, and a culture of responsiveness during emergencies and routine days alike. For many, Home Instead Vandalia has provided essential support that enabled loved ones to receive dignified, high-quality in-home care during challenging health journeys.

This part of Vandalia, Ohio offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several pharmacies in close proximity, accessing medication and healthcare services is easily manageable. Additionally, there are numerous physicians' offices nearby for regular check-ups and medical care. The area also boasts a selection of restaurants, cafes, and parks for leisurely activities and socializing. Transportation options such as the Dayton International Airport and U-Haul Moving & Storage facilities provide easy access for travel needs. In terms of healthcare, there are several hospitals within a reasonable distance for any emergency medical situations. Overall, this neighborhood provides a well-rounded community with access to essential services and recreational opportunities suitable for seniors looking to reside in Vandalia.

Pharmacies

• Rite Aid (0.4 miles)
• Hocks Vandalia Pharmacy (0.4 miles)
• Meijer Pharmacy (4.2 miles)
• CVS Pharmacy (4.6 miles)
• Clark's Rx (5.2 miles)
• Hock's Tipp City Pharmacy (5.2 miles)
• CVS Pharmacy (5.4 miles)

Physicians

• Samaritan Family Care (0.4 miles)
• John Urse (2.6 miles)
• Orthopedic Associates of SW Ohio (2.6 miles)
• Kessler William J MD (3.8 miles)
• Samaritan Primary Care Physicians (4.1 miles)
• North Dayton Rheumatology (4.1 miles)
• Rebecca J Paessun (4.1 miles)

Restaurants

• Wendy's (0.7 miles)
• McDonald's (0.9 miles)
• Max & Erma's (1 miles)
• Bunkers Bar & Grill (1.3 miles)
• Submarine House (2.1 miles)
• Good Asian Buffet (2.9 miles)
• Hooters (3 miles)

Transportation

• Aviation Sales (0.8 miles)
• Stevens Aviation (1 miles)
• Dayton International Airport (DAY) (1.1 miles)
• DAY Baggage Claim (1.1 miles)
• Wright Brothers Aero (1.2 miles)
• U-Haul Moving & Storage (8.9 miles)

Hospitals

• Children's Testing Center Vandalia (1.5 miles)
• Miami Valley Hospital (5.4 miles)
• Englewood Health Center (6.7 miles)
• Miami Valley Hospital (8.1 miles)
• Dayton Children's (8.2 miles)
• Grandview Medical Center (8.2 miles)
• Premier Health Partners (8.9 miles)

Cafes

• Panera Bread (3.9 miles)
• Panera Bread (4.4 miles)
• Starbucks (4.4 miles)
• Winans Chocolates + Co (8.7 miles)

Parks

• Centennial Park (5.9 miles)
• Deweese Park (6.3 miles)
• Windmere Park (6.7 miles)
• Kettering Field (7.7 miles)
• RiverScape MetroPark (8.7 miles)

Places of Worship

• Grace United Methodist (8.1 miles)