Canterbury at Twinsburg

Pros

• The staff initially engaged in discussions about the issues raised by the family regarding the living conditions.
• The presence of a social worker indicates an effort to provide support, even if it didn't meet expectations.
• The facility has various options for assisted living and nursing care, showing a range of services they offer.
• The administrator's eventual arrival demonstrated that there was an intention to address concerns, even if delayed.
• Prompt action was taken by the family to relocate after identifying significant care issues, indicating their commitment to ensuring better care for their loved ones.

Cons

• The facility lacks basic amenities, such as a shower head and adequate refrigeration, leading to unsatisfactory living conditions for residents.
• There is a significant lack of communication between staff and family members regarding resident care and needs.
• Promises made by the facility regarding services and move-in bonuses were not honored or followed through.
• The medical staff fails to provide timely updates on treatment plans, leaving family members in the dark about important decisions affecting their loved ones' health.
• Residents do not receive adequate attention or care, with reports of neglecting basic needs like hydration and bathroom assistance.
• The social work support provided by the facility was deemed unhelpful and ineffective when needed the most.
• The administrative staff is unresponsive to complaints and does not prioritize addressing family concerns about resident care.
• Overall experiences indicate that the level of care at the facility is severely lacking, raising serious concerns over residents' well-being.

Review

The experiences shared by caregivers and families regarding the assisted living and rehabilitation facilities, particularly Legacy Place in Twinsburg, OH, paint a troubling picture of inadequate care and communication. One reviewer expressed profound disappointment with the initial transition of their mother into a new facility. From the outset, numerous issues plagued this move: there was no shower head installed in the bathroom, dinner consisted merely of a potato served on a plate of pasta, and the refrigerator lacked functioning lights. Of significant concern was the presence of black mold in the refrigerator discovered just one year prior, indicating persistent neglect in maintaining sanitary conditions. Despite confronting staff about lukewarm water bottles suggesting inadequate refrigeration, promises made by management to address these concerns went unfulfilled.

Communication—or lack thereof—emerged as a central theme in multiple accounts from caregivers seeking assistance for their loved ones. The reviewer indicated that it was not uncommon to encounter difficulties when trying to relay important information about their mother’s health and necessary treatments. There were troubling incidents where medical professionals failed to acknowledge visits or medications prescribed for residents; for example, a nurse practitioner claimed never to have seen the mother despite treatment being ordered. This gap in communication left family members feeling frustrated and anxious about their loved ones' well-being.

Moreover, caretakers often found themselves caught in an emotional tug-of-war exacerbated by incessant phone calls from staff urging them to communicate with residents under their care. One instance included repeated requests for the caregiver to speak with her mother when she had already made contact that morning. Instead of fostering collaboration during these difficult times, staff seemed more focused on shifting responsibilities back onto families rather than transparently sharing critical updates such as changes in medication or treatment plans.

The situation escalated further when families learned that transfers or relocations could happen unexpectedly without consideration for long-standing arrangements made prior to admission. For instance, one family had stipulated that should skilled nursing assistance become necessary later on, their loved one would be moved only to facilities capable of providing such care; however, they were informed at the last minute that this would not be possible at Legacy Place—a shocking breach of trust after years spent caring for an aging parent.

In another harrowing account involving a husband who faced severe neglect during his stay at Legacy Place's rehab section, conditions deteriorated alarmingly. The door was shut overnight during his stay without any checks from staff members; he was left without water and unassisted when attempting to use the restroom. Upon arrival by his spouse early next morning—a mere ten hours after admission—he appeared soaking wet due to lack of assistance and enduring an uncomfortable environment compounded by excessive warmth within his room. This blatant disregard for basic human needs necessitated immediate relocation to another facility under more caring supervision.

Finally, attempts to address these issues with administration seemed similarly futile as one caregiver noted frustration over having requested to see management at 8:30 AM but waited over six hours before anyone responded—a glaring sign of disorganization amidst otherwise critical situations progressively worsening within patient care settings. When contact was finally made with management via someone facilitating transfer paperwork from another facility arriving later that day, administrators claimed ignorance regarding previous complaints lodged or even requests made earlier by family members.

In summary, both reviewers highlighted alarming patterns indicative not only of systemic failures within staffing structures but also raised broader questions concerning accountability standards at residential care facilities like Legacy Place in Twinsburg. With numerous allegations surfacing related to insufficient attention paid toward resident welfare coupled with ineffective communications between healthcare providers and families alike—these stories underscore an urgent need for improved protocols designed explicitly around enhancing patient experience while prioritizing dignity and respect amid vulnerable populations seeking help through such environments.

Pharmacies

• Discount Drug Mart (1.3 miles)
• Walgreens (1.8 miles)
• Walmart Pharmacy (2.6 miles)
• Market District Supermarket (3 miles)
• CVS Health Region Business Office (3.3 miles)
• Marc's Stores (3.5 miles)
• Walgreens (3.5 miles)

Physicians

• South Suburban Women's Center (1.7 miles)
• Cleveland Clinic Internal Medicine (3 miles)
• James W. Tomko OD (4.6 miles)
• Behavioral Medicine Solutions (6.1 miles)
• Bainbridge Urgent Care (6.1 miles)
• Tanglewood Family Eye Care (6.4 miles)
• The Spine And Pain Institute Hudson (6.8 miles)

Restaurants

• Cracker Barrel (2 miles)
• Station 43 Tavern (2.7 miles)
• Chipotle Mexican Grill (2.8 miles)
• McDonald's (2.9 miles)
• Casa D'Angelo (3.9 miles)
• McDonald's (4.7 miles)
• Chick-Fil-A (4.8 miles)

Parks

• Solon Community Park (2.7 miles)
• River Road Park (4.6 miles)
• Bedford Heights Reed Park (4.9 miles)
• Middleton Park (5.3 miles)
• Hudson Springs Park (6.2 miles)
• Frohring Meadows (6.4 miles)
• Sagamore Hills Park (6.6 miles)

Places of Worship

• Aurora United Methodist Church (4.3 miles)
• Macedonia Commons (4.5 miles)

Cafes

• Starbucks (4.5 miles)
• Starbucks (7 miles)
• Starbucks (7.2 miles)
• Fisher's Cafe & Pub (8.8 miles)

Hospitals

• Cleveland Clinic (6.1 miles)
• Akron Children's Hospital Urgent Care (6.3 miles)
• Assurance Health Hudson (7.5 miles)
• Med Center One-Streetsboro (8 miles)
• University Hospitals Ahuja Medical Center (8.4 miles)

Theaters

• Silverspot Cinema (8.5 miles)

Transportation

• U-Haul Moving & Storage (8.8 miles)