9928 Vail Dr, Twinsburg, OH 44087
For more information about senior living options: (844) 490-3973
The food and the staff are excellent. The facility offers activities that residents enjoy. The team was great at keeping the family informed about changes to a loved one's health. The nursing aides frequently checked on residents and were responsive when help was needed. Canterbury of Twinsburg provided excellent care and support for the patient and family. The facility is friendly, professional, and well-equipped with staff and medical equipment. The rehab facility is immaculate and focuses on patients' progress and comfort. The staff are hardworking and caring. The admissions staff were helpful and amazing.
The reviewer strongly discourages sending a loved one to Canterbury, calling the experience deeply troubling and unacceptable. They report the nursing staff only entered the room when asked and treated family concerns as inconveniences, with Canterbury staff seeming irritated by involvement. A nurse is described as dismissive, saying, "Do you need something? I'm on my lunch break," and staff are said to resent how involved the family was in care. They state staff communication was inconsistent and contradictory, with nurses giving conflicting information. They allege over-suctioning of the patient caused tracheal trauma and excessive bleeding, leading to a hospital visit. They describe a lack of patient monitoring, with dangerously low oxygen levels discovered only after using their own pulse oximeter, and staff defending themselves rather than acknowledging issues. They say the facility failed to provide competent and compassionate care and did not feel safe leaving their father there. They report that the sister with cancer did not receive pain medications and were treated roughly, prompting a 911 call; they advise not sending loved ones there. They warn about Legacy Place in Twinsburg, describing that you will not receive any care at all and citing issues like no shower head, mold, poor communication, and administrative neglect.Canterbury at Twinsburg is best suited for seniors who want an active, socially engaged environment with solid dining and a rehab-friendly atmosphere, and for families that can remain hands-on partners in care. The community appears to work well for residents who thrive on structured programs, frequent activities, and ready access to therapists who help with recovery or daily living skills. It is not the right fit for those seeking a hands-off experience or for families that rely on consistent, high-touch medical oversight without proactive involvement. In short, Canterbury rewards involved families who can maintain oversight while offering an appealing climate for residents who are relatively stable and enjoy participation in events and meals.
The strongest positives ripple from the dining experience, the staff's warmth, and the activity calendar. Reviews repeatedly praise good food, attentive aides, and a schedule packed with events that keep residents engaged. Families with loved ones who respond well to structured routines and social programming often report appreciation for the level of activity and the accessibility of staff who address daily needs. The rehab and therapy teams also emerge as a bright spot in several accounts, with residents and families noting effective support for recovery and mobility. In practice, these elements can make Canterbury feel lively and responsive when the care team is consistent and the environment remains clean and organized.
Yet the most consequential notes in the record are the serious safety and communication gaps. A sizable share of reviews contains firsthand accounts of inconsistent care, dismissive or frustrated staff attitudes toward family involvement, and conflicting information from different nurses. The most alarming episodes describe unsafe care practices, such as inadequate monitoring, poor response to medications or needs, and, in one instance, a caregiver's action that led to hospital transfer. Other families report rooms left uncomfortable or unsafe conditions and a lack of timely meals or updates on care plans. Taken together, these incidents undermine trust and elevate risk for any resident requiring close medical attention.
These competing realities force a hard calculus: do the visible benefits in activity, food, and rehab outweigh the consistency and safety concerns? For some, yes - when the care team is stable, communicative, and genuinely responsive, the positives align with family expectations and resident satisfaction. For others, especially those with higher medical needs or previous experiences of care gaps, the cons overwhelm the upside. The facility's strongest advocates describe personalized, attentive teams and a strong sense of community; critics emphasize turnover, uneven care, and a pattern of family frustration around communication and accountability.
Alternatives should be considered by families prioritizing continuous medical oversight, flawless communication, and dependable staffing. If a loved one requires steady nurse-to-patient ratios, predictable medication management, or aggressive intervention for complex conditions, it may be prudent to compare other Twinsburg options or nearby communities with steadier staffing histories and more transparent family engagement practices. Stories citing excellent nursing, social work support, and a calm, predictable routine elsewhere serve as a counterpoint to Canterbury's more variable experiences.
For families choosing Canterbury, the path to a safer, more satisfying stay hinges on proactive engagement and clear expectations. Demand a consistent primary point of contact and insist on regular updates and care conferences. Request a stable care team and verify staffing levels across shifts. Before move-in, tour multiple times, speak with current residents and families, and scrutinize the dining and activity calendars as indicators of daily quality. Finally, set a concrete plan for rapid escalation if concerns arise, and document all communications. If these guardrails can be established and maintained, Canterbury can deliver meaningful activity and supportive rehab; if not, exploring alternatives makes practical sense.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Cleveland-Hopkins International (22 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Canterbury at Twinsburg is a skilled nursing facility located in the vibrant city of Twinsburg, OH. As a skilled nursing facility, it provides specialized care for individuals who require medical assistance and support.
The community offers several amenities to enhance the residents' quality of life. Devotional services off-site are available, allowing individuals to engage in spiritual activities outside the facility. The indoor common areas provide a comfortable and inviting space for residents to socialize, relax, and participate in various recreational activities.
Canterbury at Twinsburg excels in providing care services that cater to specific needs. Diabetic care is prioritized, ensuring that residents with diabetes receive proper management and monitoring of their condition. Additionally, the community offers high acuity care for individuals with complex medical needs who require close attention and specialized treatment.
Residents can enjoy engaging in devotional activities offsite, further nurturing their spiritual well-being. Beyond the community's premises, there is an abundance of amenities conveniently located nearby. Cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship are all within close proximity to offer convenience and accessibility to residents.
At Canterbury at Twinsburg in Twinsburg, OH, residents can expect personalized care tailored to their unique needs while enjoying a range of amenities and easy access to nearby facilities and services.
Canterbury at Twinsburg is located at 9928 Vail Dr, Twinsburg, OH 44087 in Summit County, Ohio
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