Village Square Inc

Pros

• The staff at Eagle Pointe treat their patients with kindness.
• The facility has a younger bariatric population and offers many activities and outings.
• The caretakers for the reviewer's mother are really sweet.
• Laura, the social worker, took care of everything.
• Andy was instantly treated like family by the staff and residents.
• The staff were amazing and supported families through transitions.
• Hair appointments were arranged quickly for residents, and photos were shared.
• The facility posts resident activities on its Facebook page, with candid photos.
• The nursing staff keep families informed about changes in health.
• The staff and residents create a family-like atmosphere.
• The administrator is kind and courteous, and the admissions director is helpful and pleasant.
• The updated facility features a calming backyard and a caring, loving staff.
• The social worker Amy is friendly and helpful.
• The staff treated difficult residents with patience and kindness.
• Amy helped with insurance and hospice arrangements and went above and beyond with kindness.
• The nursing home treated the grandfather like family.

Cons

• The reviewer reports that staff referred to a transgender resident as a "he-she" in front of others and calls the facility not professional.
• The reviewer describes a staff member as unprofessional, constantly talking and oblivious to questions when trying to verify their father's death.
• The reviewer states Patrica has no clue.
• The reviewer urges others to go elsewhere if they love their family member.
• The reviewer wishes they were allowed to use bleach to clean the bathrooms.
• The reviewer notes moving their grandfather from another nursing home due to abuse they witnessed there.

Review

Eagle Pointe Skilled Nursing and Rehabilitation comes across in these accounts as a place where warmth and community sit at the center of daily life. Several reviewers emphasize a kind, patient, and engaged staff who treat residents with genuine care. They describe a younger bariatric population that's included in outings and activities, creating a lively, social atmosphere rather than a quiet, clinical setting. The overall mood conveyed is one of affection and familiarity, with residents and their families feeling like part of a large, caring family.

Across multiple reflections, the staff profile stands out as the strongest pillar of the experience. Families frequently cite dedicated social workers and nurses who go above and beyond to meet needs and ease transitions. Laura, the social worker mentioned in one family's story, is praised for orchestrating a smooth transition when a loved one arrived at Eagle Pointe and for making the new environment feel welcoming. Amy, another social worker, is repeatedly highlighted for walking families through complex decisions, answering questions, and offering calm guidance during difficult times. In general, reviewers describe the care team - nurses, STNAs, and care staff - as patient, supportive, and consistently present for both routine updates and more urgent concerns.

The facility's culture of "family" is underscored by personal anecdotes of compassionate, individualized care. One family recalls a seamless move for their brother after a stroke, crediting the staff for making him feel instantly at home and describing the treatment as being part of a larger family rather than simply residents and caregivers. Another reviewer notes how quickly a resident's hair and personal grooming preferences were accommodated, with photos sent to family from the salon and a "new do" bringing obvious joy. Such stories reinforce the sense that Eagle Pointe prioritizes everyday dignity and treats residents as valued individuals with cherished routines and preferences.

Positive experiences aren't limited to personal interactions; reviewers also point to tangible enhancements to daily life. The facility is praised for an updated, aesthetically pleasing environment and an inviting outdoor space - the backyard is described as calming and soothing. The activities department earns frequent compliments for keeping residents entertained and engaged, and there's an explicit appreciation for the sense of community that emerges from shared events and outings. For families, the transparency of communication - being informed promptly about changes in health and daily happenings - adds to a reassuring sense of partnership in care.

However, not all feedback is uniformly glowing, and there are meaningful concerns raised within the same collection of reviews. One incident involves staff referring to a transgender resident with a derogatory term in front of other residents and staff, which is labeled as unprofessional and inappropriate. This isolated but serious critique highlights a tension that some reviewers feel should be addressed more consistently: maintaining professional conduct and respect for all residents at all times. Relatedly, another review recounts an encounter with a staff member who spoke at length during a call about a deceased loved one in a manner perceived as insensitive, leaving a family member feeling unheard. A blunt closing remark - "If you love your family member, please go elsewhere" - appears in one review, underscoring that the impact of these negatives can be strong and lasting for those involved even as many others sing praises.

In sum, Eagle Pointe is portrayed as a facility that many families deeply value for its kindness, community spirit, and proactive care. The caregivers are repeatedly praised for creating a welcoming atmosphere, and the social work team is credited with guiding families through transitions and daily challenges with empathy and competence. The strongest praise comes from stories of residents feeling respected, cared for, and connected to both staff and fellow residents - whether through hair appointments, well-planned activities, or simply being treated as part of a large, caring family. Yet, alongside these heartfelt endorsements, there are clear signals that professionalism and consistent conduct require ongoing attention. Addressing incidents of disrespect, ensuring every resident is treated with utmost dignity, and maintaining sensitive, timely communication would help to balance the overwhelmingly positive experiences with the more troubling, fewer but impactful concerns. Overall, Eagle Pointe emerges as a beloved place for many, with room to grow in the areas of staff professionalism and respectful culture.

Pharmacies

• Herbert's Pharmacy (0.7 miles)
• Grand Valley Drug (1.2 miles)
• CVS Pharmacy (13 miles)
• Walmart Pharmacy (13.6 miles)
• Bi Lo (13.9 miles)
• Discount Drug Mart (14.3 miles)
• Rite Aid (14.7 miles)

Restaurants

• Domino's Pizza (1.2 miles)
• A&W Restaurant (1.3 miles)
• Taylors Pub (4.7 miles)
• McGinty's Irish Pub (4.7 miles)
• Franko's Pizza (7.4 miles)
• D & M Tavern (9.3 miles)
• Hole In The Wall (11.6 miles)

Places of Worship

• St Marys (4.8 miles)
• Orwell Bible Church (5.2 miles)
• North Bloomfield Assembly Of God (5.4 miles)
• Servants Of Mary Center For Peace (8 miles)
• North Bristol Christian Church (9 miles)
• Bristolville Church (10 miles)
• Eagleville Bible Church (11 miles)

Physicians

• Primary Health Care of Ashtabula (4.8 miles)
• Care Center (12.5 miles)
• Seeds Orthopedic (12.6 miles)
• UH Evans Middlefield Health Center Radiology Services (12.8 miles)
• Middlefield Clinic (13.6 miles)
• Kinsman Health Center (14.7 miles)
• Acmc Family Health Center (14.8 miles)

Hospitals

• Glenbeigh (9.4 miles)
• Alliance Community Hospital (12.1 miles)
• University Hospital Medical Evac (13.2 miles)
• St Joseph Health Center (14.7 miles)
• Upmc (15 miles)

Parks

• Bristolville Park (10.4 miles)
• Swine Creek Reservation (11.8 miles)
• Mineral Lake Park (13.2 miles)
• Eagle Park Sprayground (13.4 miles)
• Andover Rec Park (14.5 miles)
• Thompson Square (14.8 miles)
• Claridon Woods Park (15.5 miles)

Transportation

• Thompson Drag Raceway Airport (11.4 miles)
• U-Haul Neighborhood Dealer (12.6 miles)
• U-Haul Neighborhood Dealer (16.8 miles)

Cafes

• The Corner Cafe (11.9 miles)
• C's Cafe (13 miles)