Home Instead Senior Care

Pros

• Home Instead is described by caregivers as a very positive and wonderful work environment.
• Caregivers highly appreciate the leadership and professionalism of the Home Instead staff.
• The company is intentional about meeting clients' needs and educating caregivers to provide their best care.
• Home Instead is polite and team-oriented.
• Caregivers enjoy serving clients and learning about their backgrounds.
• Caregivers feel humbled by helping clients with tasks they can no longer do.
• The company helps seniors with love and companionship, making them feel cared for and valued.
• Greta and the office staff are described as kind, helpful, and dedicated to good care and strong communication.

Cons

• Greta was unprofessional and showed no compassion after the reviewer's parent died, making them feel inconvenienced by calling off.
• The office staff are heartless and treat caregivers like trash, offering no compassion and no paid time off.
• The franchise is going downhill fast as caregivers leave due to being treated poorly and a focus on making money rather than caring for employees.
• The staff are rude and seem racist.

Review

The collection of remarks about Home Instead paints a picture of a company that many caregivers genuinely value and admire. Across the board, reviewers describe a positive, professional environment where leadership is thoughtful and care is treated as a serious calling. The culture is consistently framed as team-oriented and respectful, with an emphasis on meeting the needs of clients while also supporting caregivers with ongoing education and guidance. Several comments highlight a proactive approach to care: leaders and staff are described as intentional about ensuring clients receive personalized, high-quality attention, and about equipping caregivers with the tools they need to bring their best to every assignment. This sense of purpose and professionalism is repeatedly cited as a core strength of the organization.

Many reviewers express deep satisfaction in the day-to-day work of caregiving. They describe the privilege of getting to know clients - learning about their backgrounds, families, and life stories - and the fulfillment that comes from helping people do things they can no longer do on their own. Seeing a client smile or feel valued is repeatedly described as something that brightens the caregiver's day and reinforces the meaningful nature of the work. The feedback emphasizes not only the practical assistance provided but also the emotional connection and companionship that caregivers help bring to seniors, underscoring a mission to make seniors feel loved and attended to rather than forgotten.

A common thread in the praise is the emphasis on making seniors feel special and cared for, with caregivers going "above and beyond" to treat clients with kindness and dignity. Several reviews stress that the company's purpose centers on companionship, emotional support, and showing families that their loved ones matter. The sentiment is that this is not just a job but a calling - one in which caregivers place seniors first, often literally treating them as if they were part of their own families. The daily practice of compassion, respect, and personal attention is highlighted as a hallmark of the Home Instead experience, alongside continuous communication with families to ensure that plans remain aligned with the evolving needs of clients.

Within this overall positive frame, there are nuanced, sometimes conflicting personal experiences related to specific staff members. Greta appears as a focal point in several stories: some reviewers describe Greta as someone who helped families arrange care, coordinate activities, and support them during challenging times, highlighting her effectiveness and the beneficial impact of her involvement. In contrast, another reviewer recounts a painful experience after a parent's death, where Greta allegedly pressured them to pick up shifts and appeared to lack compassion or understanding, even suggesting that taking time off felt inconvenient and offering little in the way of supportive recognition. These divergent accounts illustrate that individual interactions can strongly color a caregiver's overall impression of the franchise and its leadership.

There are also strong positive accounts of the administrative and coordination side of Home Instead. Reviewers praise the office staff for being helpful, responsive, and communicative, especially during difficult periods such as the COVID-19 challenges. They recount experiences where scheduling, care coordination, and even introductions between offices when geographic changes occurred were handled smoothly, reducing anxiety for families and caregivers alike. Messages of appreciation extend to specific team members repeatedly named in grateful tones for their dedication and reliability, underscoring a sense that the organization's operational backbone supports both clients and carers effectively.

Yet, not all feedback aligns with the overwhelmingly positive tone. A subset of reviewers voices concerns about the treatment of caregivers by some office personnel. Descriptions such as "heartless" treatment, lack of paid time off, no proactive check-ins about well-being, and minimal gestures of appreciation (like flowers) are cited as evidence that, in some cases, the caregiving staff feel undervalued or unsupported. There are explicit accusations that the franchise prioritizes profit over people, leading to higher caregiver turnover and a perception that staff are not treated with the respect they deserve. One reviewer even characterizes the situation as the franchise "going downhill fast," signaling frustration with how workers have been managed in certain instances.

Despite these criticisms, the overall sentiment remains that Home Instead can be a deeply rewarding place to work and a beacon of compassionate elder care. The many positive experiences - ranging from strong leadership and professional standards to meaningful client relationships and effective care coordination - outweigh the negatives for many participants. The voices celebrate not only the care delivered to seniors but also the camaraderie and teamwork among staff, and the genuine gratitude from families who see their loved ones supported and cared for with warmth and dedication. The result is a complex portrait: a company capable of high-impact, heart-centered service and a work environment that, for many, feels like a meaningful calling - while also showing clear opportunities to improve caregiver support, recognition, and consistency in leadership across all offices.

In the end, Home Instead emerges as a place where the core mission - loving, dependable care for seniors - meets the realities of managing a large franchise. The majority of feedback spotlights positive, transformative experiences for clients, families, and caregivers alike, reinforced by patient leadership, clear communication, and a culture of care. At the same time, the reviews acknowledge friction points related to staff treatment, recognition, and benefits, reminding us that a strong care organization must continually listen to its frontline workers and address concerns that affect morale and retention. Taken together, the impressions suggest a company with a powerful, beneficial impact on the people it serves, yet with opportunities to strengthen its support for caregivers and ensure consistent, compassionate leadership across all offices.

Physicians

• Brio Neurobehavioral Consultants (0.2 miles)
• North Ohio Heart (0.4 miles)
• Akron Children's Hospital (0.4 miles)
• Crystal Clinic Orthopaedic Center (0.7 miles)
• Trillium Creek Dermatology & Surgery Center (2.8 miles)
• Digestive Disease Consultants (7.3 miles)
• Akron Children's Hospital Pediatrics (7.4 miles)

Hospitals

• Medina Medical Office Building (1.1 miles)
• The Children's Center of Medina County (2.6 miles)
• Medina General Hospital (7 miles)

Restaurants

• Bob Evans (1.1 miles)
• On Tap Medina (1.7 miles)
• Blue Heron Brewery (1.8 miles)
• Jo Jo's Sports Bar & Grill (2.2 miles)
• McDonald's (2.8 miles)
• Los CantRitos (3.8 miles)
• Roadside Inn (6.7 miles)

Places of Worship

• St Francis Xavier Catholic Church (1.9 miles)
• St Ambrose Endowment Foundation (7.9 miles)
• Wadsworth Church of the Nazarene (8 miles)
• Ghent Christian Church (8.4 miles)
• Seville Presbyterian Church (8.8 miles)
• Grace Lutheran Church (8.9 miles)
• Grace Church (10 miles)

Parks

• Buckeye Woods Park (2.4 miles)
• Fred Greenwood Park (3.2 miles)
• Green Leaf Park (7.5 miles)
• Hinkley Reservation (7.8 miles)
• Durling Park (8.9 miles)
• Memorial Park (9 miles)
• Wintergreen Park (9.9 miles)

Cafes

• Cool Beans Cafe (2.4 miles)
• Panera Bread (6.9 miles)
• Starbucks (9.3 miles)
• Cafe Arnone (11.1 miles)

Pharmacies

• Rite Aid (2.4 miles)
• Discount Drug Mart (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Marc's Pharmacy (2.8 miles)
• Discount Drug Mart (2.9 miles)
• Discount Drug Mart (6.5 miles)
• Discount Drug Mart (6.8 miles)