United Church Homes

Pros

• They welcome all as family.
• They advocate for the elderly.
• They continuously create a culture of community, wholeness, and peace.
• They are committed to supporting LGBTQQIA+ lifestyles in their communities.
• They are thoroughly dedicated to helping others, with determination, vigor, and grace.

Cons

• The reviewer describes chronic maintenance neglect and understaffing, with many repairs never getting fixed.
• A resident says a person has terrorized the community for years and that residents do not feel secure, yet management hasn't addressed it.
• The reviewer claims mold caused serious illness and that management ignored the problem for years.
• A tenant alleges their deposit was kept for fake damages and that eviction/move-out actions were unfair.
• A disabled senior was moved out and left homeless, with claims that accommodations and proper processes were not provided.
• The reviewer notes persistent unresponsiveness from management, including never returning calls or addressing concerns (even HUD inquiries).
• The reviewer asserts the property is not kept in decent condition, citing leaks, ongoing mold, and incomplete repairs.

Review

Across several properties, residents describe a broad and sometimes troubling mix of experiences, ranging from concerns about maintenance staffing to serious safety and health problems, to occasional affirmations of care and community. A recurring thread is frustration with how quickly or effectively maintenance and management respond to issues, as well as concern about security and living conditions.

Many reviews center on staffing and maintenance gaps. One resident argues that another maintenance worker is needed because the team at California Road is stretched thin; the complaint is that there are "a lot of things you can't fix" and that there aren't enough maintenance personnel like at Archer's Point, suggesting that three, four, or five more hands would make a difference. Specific tasks are cited as not being fixed - such as a light by the flagpole and a light that keeps going on and off at night - leading to calls for more help and even questions about whether a particular worker, Chance, is able to manage the workload. There's a sense, across these notes, that early starts and late finishes might help, and that more consistent coverage - especially at Archer's Point - is needed to address persistent maintenance issues and avoid letting problems fester.

Beyond maintenance, concerns about resident safety and the behavior of a troublesome neighbor in Marion, Indiana dominate one lengthy complaint. A resident describes a person who has "terrorized our community for 5 years," with more than 30 complaints filed against him in the last four months. Rather than removing the threat, the complaint alleges that the property's management is curtailing the manager's ability to respond, leaving residents feeling unsafe. The reviewer labels the community as unsafe and distressing, even as other lines in the same message briefly call it a "Good place to live!!," illustrating the mixed and sometimes contradictory impressions residents hold about the same property or company.

Health and safety concerns take center stage in another narrative about mold and hazardous living conditions. A resident recounts years of mold exposure beginning in 2020, with asthma and respiratory treatment struggles, ER visits, and complaints to management that were largely unaddressed until a 2021 code enforcement visit. The problem reportedly resurfaced, and when the tenant pressed for action, staff are described as unprofessional or unresponsive. The experience includes allegations that a landlord or supervisor, named Donna, made dismissive remarks, failed to move the tenant to a suitable unit with a live-in caregiver, and allowed work to occur in living spaces without proper containment or chemical use. The situation escalates into a dispute over who gets moved, how the living space is prepared for new tenants, and whether rules about chemicals and mold remediation were followed. A town hall meeting is described where one staff member was placed on a pedestal, while the reviewer - who feels ignored and misrepresented - claims their wife's medical needs and safety were neglected. The core message is persistent mold and damp conditions, with a sense that the process for remediation and tenant relocation was mishandled.

The personal consequences of these problems are profound. A 66-year-old tenant in a wheelchair describes becoming homeless after a move-out, with the stress of ongoing disputes, threatened displacement, and unresolved issues around deposits. The narrative paints a stark picture: a disabled senior in a vulnerable position, without access to reliable communication from management, and with months of unanswered calls. The tenant describes a deep sense of isolation, fear, and even thoughts of self-harm, highlighting how housing instability and unaddressed safety concerns can compound health and emotional well-being for already vulnerable residents. This account underscores the human toll behind maintenance lapses, disputes over leases, and the challenges of securing safe, livable housing.

In addition to these more dire experiences, some residents point to structural maintenance concerns that affect daily life but may feel less dramatic in isolation. They cite the absence of amenities like functional washers and dryers and a poorly maintained lobby as reflections of overall upkeep and attention to resident needs. The tone here is less about immediate danger and more about the general quality and livability of the properties, suggesting that improvements in basic facilities and common areas would significantly improve residents' daily lives.

Amid these distressing experiences, there is also an external perspective from a video production company that has worked with United Church Homes for years. This perspective emphasizes a different face of the organization: dedication to helping others, a sense of family, advocacy for the elderly, and a culture of community, wholeness, and peace. The company asserts that United Church Homes welcomes all, supports LGBTQQIA+ lifestyles, and offers a secure, heartfelt environment for aging loved ones. This view contrasts with the resident complaints, illustrating how experiences can vary widely depending on location, staff, and individual circumstances, and suggesting that the organization may strive to balance compassionate care and robust community values with the real-world challenges of property management.

Taken together, these reviews paint a complex portrait of life across United Church Homes properties. On one hand, residents value the idea of a caring, inclusive community and recognize efforts that aim to help elderly residents and their families. On the other hand, there are frequent reports of maintenance shortfalls, safety concerns, disputes over living conditions, and troubling experiences with management and staff reactions to health and housing needs. The most pressing themes involve the need for more robust and consistent maintenance staffing, clearer and more responsive safety protocols, more proactive mold remediation and safe living practices, and more transparent processes for tenant relocation and disputes. Some residents feel heard and supported by certain staff and external advocates, while others feel ignored and let down by the system. As with many long-term housing communities, the path forward hinges on aligning compassionate care with reliable, timely, and respectful service to ensure both safety and dignity for all residents.

The area of Marion, Ohio, where these establishments are located offers a variety of amenities and services that cater to the needs of seniors. With a range of restaurants nearby such as Omalleys Diner, Taco Bell, and Something Good Family Restaurant, residents can enjoy convenient dining options. Additionally, there are several places of worship in close proximity for spiritual support and community engagement. The presence of pharmacies like Rite Aid and Walgreens ensures easy access to medication and healthcare supplies. With parks like McKinnley Park and Lincoln Park nearby, seniors can enjoy outdoor activities and leisurely walks. Transportation options such as Frank's Cab Company and U-Haul provide convenience for getting around town. Overall, this area provides a mix of essentials for senior living in a welcoming community setting.

Restaurants

• Omalleys Diner (0.1 miles)
• Taco Bell (0.5 miles)
• Subway (0.9 miles)
• Nickles Bakery (1 miles)
• Something Good Family Restaurant (1.3 miles)
• Wendy's (1.6 miles)
• Pesto Quick Italian (1.6 miles)

Places of Worship

• Salem Evangelical Church (0.1 miles)
• Gethsemane Lutheran Church (0.1 miles)
• New Covenant Fellowship (0.2 miles)
• Love (0.2 miles)
• Shining Light Baptist Church - Marion, Ohio (0.2 miles)
• St Mary Parish (0.2 miles)
• Olde Corner Church (0.3 miles)

Cafes

• Main Squeeze (0.2 miles)
• Panera Bread (2.2 miles)
• Starbucks (2.4 miles)

Pharmacies

• Rite Aid (0.3 miles)
• CVS Pharmacy (0.6 miles)
• Teens Against Drugs (1 miles)
• Walgreens (1.3 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.7 miles)
• Kroger Pharmacy (1.9 miles)

Physicians

• Sudesh S Reddy (0.5 miles)
• Dr Finney (0.5 miles)
• Dr Michael J. Hayes, MD (1.1 miles)
• Open Mri At Marion General (1.2 miles)
• Dr Husain/Idrees (1.2 miles)
• Dr Awasty's Office (1.2 miles)
• OhioHealth Physician Group (1.3 miles)

Transportation

• Frank's Cab Company (0.7 miles)
• U-Haul Neighborhood Dealer (0.9 miles)
• R & S Professional Services (1.4 miles)
• Marske Aircraft (2.2 miles)
• Alamo (2.3 miles)

Parks

• McKinnley Park (0.8 miles)
• Lincoln Park (1.2 miles)
• Garfield Park (1.6 miles)
• Sawyer-Ludwig Park (1.9 miles)