Purity Health, Inc in Cleveland, OH

Pros

• They were very pleasant and professional, making patients feel at ease.
• They had a great first visit and are looking forward to a second.
• The office is nice, clean, and comfortable, with a great staff.
• The appointment was very good; the receptionist was kind and friendly, and the doctor was awesome.
• They are friendly and professional and take the time to ensure patients understand the next steps.
• The staff is attentive and professional.
• They already recommend Oak Street Health.
• The visit was excellent, with helpful guidance that helped them make a better choice.
• Everyone was pleasant and kind.
• The customer service is excellent, and the environment is clean and pleasant.
• The staff and doctors are professional and caring.
• The experience is consistently positive, with friendly and knowledgeable staff.

Cons

• The facility treats patients like children, causing discomfort and a sense of disrespect.
• It is not wheelchair accessible, despite claims that it is.
• The call center is unhelpful and keeps callers on hold for extended periods.
• Parking in front of the facility blocks entry and feels unfair to the elderly.
• Some patients felt uncomfortable and disrespected during treatment.

Review

Purity Health in Cleveland is best suited for seniors and older adults who want a consistently warm, professional primary-care experience, with dependable transportation options and a calm, clean, and welcoming environment. The community excels at making visits feel low-stress: staff are described as pleasant, courteous, and genuinely attentive, and the facilities themselves leave a strong impression of order and care. For families seeking a straightforward, patient-centered medical home where staff take time to explain the next steps and keep the patient comfortable, Purity Health checks those boxes reliably.

Those who may want to consider alternatives include individuals who insist on absolute, unambiguous respect for autonomy where no one is ever made to feel as if they are a burden or child. A small number of reviews flag a paternalistic tone in some encounters, and that dynamic can be a non-starter for seniors who prize dignity and clear, independent decision?making. Accessibility matters also deserve scrutiny: a few comments point to wheel-chair access realities in practice that clash with ideal expectations, and parking patterns can impede easy ingress for the elderly. Finally, families who require flawless, frictionless communication - especially around appointment logistics or provider availability - should probe whether this location's phone and scheduling workflows consistently meet their needs.

The strengths here - professionalism, a welcoming atmosphere, and convenient transportation - often offset the reported drawbacks. Positive experiences emphasize that front-desk staff are kind, nurses are patient and understanding, and doctors take time to address questions and concerns thoroughly. Cleanliness and a calm, orderly environment contribute to a sense of safety and reliability, which is especially valuable for seniors navigating medical visits or coordinating rides to appointments. When transportation is needed, the willingness of the team to arrange pickup and return trips can meaningfully reduce the burden on families and empower residents to keep medical care on track. In short, the core advantages create a dependable medical home that tends to deliver reassurance and steady care.

To get the most from Purity Health, prospective families should approach a visit with clear expectations and a few targeted questions. Confirm the availability of transportation services for appointments and any limits on service areas or hours. Verify accessibility details - whether parking is efficient for those with limited mobility and whether drop-off zones are practical. Ask about how the team handles care planning and patient education: are team members patient, slow-paced explanations offered, and are questions welcomed after the visit? Inquire about ongoing pathways for follow-up, pain management, or urgent-but-not-emergency needs, especially for residents who may require frequent or rapid adjustments to treatment plans.

Compared with other Cleveland options, Purity Health stands out for its consistently courteous staff, reasonable appointment cadence, and the ease with which families describe a reassuring, supportive medical home. For families prioritizing integrated social programming, on-site therapy, or a higher level of daily living support within a community setting, alternatives that pair primary care with more extensive assisted-living or memory-care services may be a better fit. This location is less about a full-service senior living campus and more about a dependable, high-touch primary-care site that complements a broader independence-focused lifestyle. If the goal is a medical partner that makes navigating health care feel straightforward and human, Purity Health earns strong consideration.

Bottom line: Purity Health serves seniors who value warmth, clarity, and practical support in medical visits, anchored by professional staff and a clean, inviting setting. It is less ideal for those who need unwavering autonomy, flawless accessibility beyond everyday realities, or a healthcare experience free of any perception of being managed. For families willing to test-drive transportation options, ask pointed questions about accessibility, and prioritize a medical home that emphasizes listening, comprehension, and dependable follow-through, Purity Health is a prudent, capable choice. Families with broader needs - extensive in-community living support, specialized care pathways, or a markedly non-patronizing culture - should compare alternatives to ensure alignment with long-term living goals.

This area of Cleveland, Ohio offers a convenient location with easy access to essential amenities and services for senior living. There are several pharmacies nearby such as Walgreens and CVS Pharmacy, making it convenient to refill prescriptions. In terms of dining options, there is a variety of restaurants ranging from Italian street food at Piada to classic American fare at Academy Tavern. For medical needs, there are reputable hospitals like Cleveland Clinic Children's Hospital Rehabilitation Center and University Hospitals Ahuja Medical Center within a short distance. Additionally, there are several parks for leisurely walks and relaxation, as well as theaters like Silverspot Cinema for entertainment. Places of worship and transportation options are also easily accessible in this area. Overall, this neighborhood provides a balanced mix of convenience and recreational opportunities for seniors.

Pharmacies

• Walgreens (0.1 miles)
• Dave's Supermarket (0.1 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.8 miles)
• Starbucks (6.5 miles)
• Starbucks (6.6 miles)
• Starbucks (7 miles)
• Metropolitan Coffee (7.1 miles)

Restaurants

• Academy Tavern (3 miles)
• Piada Italian Street Food (3.4 miles)
• New Heights Grill (3.4 miles)
• Boss Dog Brewing Co. (3.5 miles)
• Olive Garden (3.5 miles)
• Cooper's Hawk Winery & Restaurant (3.5 miles)
• Tres Potrillos (3.6 miles)

Hospitals

• Cleveland Clinic Children's Hospital Rehabilitation Center (3.2 miles)
• University Hospitals Ahuja Medical Center (3.6 miles)
• Cleveland Clinic - W.O. Walker Center (4.5 miles)
• Louis Stokes Cleveland VA Medical Center (5.1 miles)
• St Vincent Charity Medical Center (6.5 miles)
• Trauma ICU (7 miles)

Physicians

• University Premier Pediatricians (3.3 miles)
• Rapid Medical Research (3.8 miles)
• Senders Pediatrics (4.4 miles)
• Cleveland Clinic - Taussig Cancer Center (4.5 miles)
• Cleveland Clinic - Cole Eye Institute (4.6 miles)
• Cleveland Clinic Severance Medical Arts (4.6 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (4.8 miles)

Parks

• Coventry PEACE Park (4.1 miles)
• Cleveland Metroparks, Bedford reservation (5 miles)
• Bedford Heights Reed Park (5.2 miles)
• Anderson Field (6.6 miles)
• Oakville Road Park (7.2 miles)

Theaters

• Silverspot Cinema (4.1 miles)
• Cinemark At Valley View And Xd (4.7 miles)

Places of Worship

• Messiah Luth Church of Lyndhurst (6 miles)
• South Euclid United Church of Christ (6.1 miles)
• St Clare's Church (6.7 miles)
• Temple Israel Ner Tamid (6.7 miles)

Transportation

• Greyhound Station (7.2 miles)