Purity Health, Inc

Pros

• The staff were pleasant and professional, making the patient feel at ease in a relaxed environment.
• The patient had a great first visit and is looking forward to a second.
• The office was nice, clean, and comfortable with a great staff, and transportation was helpful.
• The appointment went well, with a kind receptionist and an awesome doctor; they are glad they chose Oak Street Health.
• The staff are friendly and professional and take time to ensure understanding of the next steps.
• The staff is consistently attentive and professional.
• They would recommend Oak Street Health to others.
• The visit was excellent; help was provided throughout and helped the patient choose Oak Street Health.
• Everyone was pleasant and kind.
• The customer service was nice and the facility was clean, giving a pleasant feeling.
• The establishment was clean and everyone was courteous and welcoming.
• The first visit was excellent; everyone was very nice.
• The nurse and Dr. Ruth were caring and understanding.
• The staff and provider are highly regarded by the patient.
• The experience was friendly, knowledgeable, and thorough, with time to ask questions.

Cons

• The reviewer felt disrespected and uncomfortable because the clinic treats patients like children.
• The reviewer stated that the facility is not wheelchair accessible as advertised.
• The reviewer criticized parking in front of the facility for long periods, noting it hinders elderly people entering.
• The reviewer complained about a 20-minute hold time with the call center.
• The reviewer encountered unhelpful call center staff who couldn't answer questions about Dr. Buckner and kept putting the caller on hold.

Review

Across a broad range of experiences, Oak Street Health clinics emerge in these notes as bright, welcoming spaces where patients consistently encounter professional teams, comfortable environments, and a sense that their wellbeing is the priority. Several reviewers open with strong first impressions: the offices are described as nice, clean, and comfortable, with staff who are friendly and attentive. A frequent refrain is the ease and reassurance that comes from a calm, relaxed atmosphere, making visits feel less intimidating and more like a supportive step toward better health. Several patients express genuine excitement about returning, with one noting a great first visit and another eagerly anticipating a second one.

The core of these experiences centers on care that feels thorough, patient-focused, and collaborative. Reviewers repeatedly mention kind, helpful front-desk staff, knowledgeable and caring clinicians, and a sense that clinicians take time to explain next steps and make sure patients understand their options. One patient highlights an "awesome" doctor, another appreciates how the provider relates to where they are coming from and offers careful, clear explanations. Several people explicitly say they would recommend Oak Street Health to others and express satisfaction with the clinics' programs and services. The sentiment is that the care teams are not only skilled but genuinely invested in guiding patients through their health journeys.

Transportation and accessibility emerge as notable positives in many accounts. Some patients praise practical support services, such as being picked up and returned home, which is particularly meaningful for those who do not drive. There is a sense of convenience and reliability in having transportation available when needed, along with a general impression that the clinic is a place where practical barriers to care are addressed. Cleanliness and a calm, professional ambiance reinforce the feeling that Oak Street Health is a stable, welcoming environment where patients can focus on their health without added stress. For some, the environment itself - friendly, peaceful, and respectful - contributes to a positive treatment experience.

Community and culture are highlighted as distinctive strengths. Beyond routine visits, several reviewers note a broader sense of community fostered by the clinic, including events and gatherings that support patients who may not have others to lean on. The staff are described as not only courteous and professional but also genuinely caring and warm - so much so that one patient remarks that the staff would brighten a bad day. A recurring theme is that patients feel seen and heard, with dialogues that emphasize listening, understanding, and a collaborative approach to care. These elements - positive energy, approachable staff, and opportunities for connection - complement the medical care and contribute to a holistic sense of well-being.

Not all feedback is uniformly positive, and a few critiques remind us that experiences can vary. One reviewer notes feeling treated "like children," describing discomfort and disrespect during treatment. This lone negative experience stands in contrast to the otherwise consistently respectful tone but serves as a reminder that patient comfort and autonomy matter in every encounter. Another practical concern centers on accessibility and parking: the reviewer asserts that the facility is not as wheel-chair accessible as advertised and objects to cars parking in front for long periods, which they say creates a bottleneck for elderly patients entering the building. The core message is about fairness and ease of access, underscoring that even well-regarded clinics must continually monitor physical accessibility to keep true to their inclusive mission.

Logistical frustrations also appear in a separate note about information access. A patient describes difficulty obtaining an answer about whether a specific provider continued to practice homeopathy after joining Oak Street, as the call center left them waiting on hold for an extended period. This vignette highlights an area where communication and coordination could be improved, ensuring patients can quickly obtain the details they need without extended wait times. Despite this, the overall tone remains positive; the reviewer still acknowledges the clinic's value and likely intends to return, suggesting that isolated administrative hiccups should not overshadow the quality of medical care received.

In sum, the collection of reviews paints a picture of Oak Street Health as a place where professional, compassionate care goes hand in hand with a comforting, patient-centered environment. The staff's attentiveness, the doctors' clarity and empathy, and the sense of community and support contribute to overwhelmingly favorable experiences. Transportation assistance, cleanliness, and a welcoming atmosphere further reinforce the sense that health care is approachable and doable. While there are constructive remarks about accessibility and some aspects of administrative processes, the overarching narrative is one of trust, relief, and optimism about ongoing care at Oak Street Health. For many patients, the clinics are a reliable partner in health, a place where they feel respected, understood, and cared for as they work toward better well-being.

This area of Cleveland, Ohio offers a convenient location with easy access to essential amenities and services for senior living. There are several pharmacies nearby such as Walgreens and CVS Pharmacy, making it convenient to refill prescriptions. In terms of dining options, there is a variety of restaurants ranging from Italian street food at Piada to classic American fare at Academy Tavern. For medical needs, there are reputable hospitals like Cleveland Clinic Children's Hospital Rehabilitation Center and University Hospitals Ahuja Medical Center within a short distance. Additionally, there are several parks for leisurely walks and relaxation, as well as theaters like Silverspot Cinema for entertainment. Places of worship and transportation options are also easily accessible in this area. Overall, this neighborhood provides a balanced mix of convenience and recreational opportunities for seniors.

Pharmacies

• Walgreens (0.1 miles)
• Dave's Supermarket (0.1 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.8 miles)
• Starbucks (6.5 miles)
• Starbucks (6.6 miles)
• Starbucks (7 miles)
• Metropolitan Coffee (7.1 miles)

Restaurants

• Academy Tavern (3 miles)
• Piada Italian Street Food (3.4 miles)
• New Heights Grill (3.4 miles)
• Boss Dog Brewing Co. (3.5 miles)
• Olive Garden (3.5 miles)
• Cooper's Hawk Winery & Restaurant (3.5 miles)
• Tres Potrillos (3.6 miles)

Hospitals

• Cleveland Clinic Children's Hospital Rehabilitation Center (3.2 miles)
• University Hospitals Ahuja Medical Center (3.6 miles)
• Cleveland Clinic - W.O. Walker Center (4.5 miles)
• Louis Stokes Cleveland VA Medical Center (5.1 miles)
• St Vincent Charity Medical Center (6.5 miles)
• Trauma ICU (7 miles)

Physicians

• University Premier Pediatricians (3.3 miles)
• Rapid Medical Research (3.8 miles)
• Senders Pediatrics (4.4 miles)
• Cleveland Clinic - Taussig Cancer Center (4.5 miles)
• Cleveland Clinic - Cole Eye Institute (4.6 miles)
• Cleveland Clinic Severance Medical Arts (4.6 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (4.8 miles)

Parks

• Coventry PEACE Park (4.1 miles)
• Cleveland Metroparks, Bedford reservation (5 miles)
• Bedford Heights Reed Park (5.2 miles)
• Anderson Field (6.6 miles)
• Oakville Road Park (7.2 miles)

Theaters

• Silverspot Cinema (4.1 miles)
• Cinemark At Valley View And Xd (4.7 miles)

Places of Worship

• Messiah Luth Church of Lyndhurst (6 miles)
• South Euclid United Church of Christ (6.1 miles)
• St Clare's Church (6.7 miles)
• Temple Israel Ner Tamid (6.7 miles)

Transportation

• Greyhound Station (7.2 miles)