Loc's V

Pros

• The Loc Shop is described as the best place to get locs and is highly recommended.
• Guests love their locs and report great experiences, with staff who are friendly and make them feel comfortable.
• Mari provides excellent service and customers say their hair looks fantastic and they'll definitely return.
• The shop's staff are praised for professionalism, a clean environment, and efficient, same-day service.
• Shanti is regarded as one of the best locticians in the region.
• The team is described as knowledgeable, friendly, and welcoming, often making clients feel like family.
• Ebony Essentials products are highly praised and trusted by customers.
• The Loc Shop is celebrated for great vibes, positive energy, and a supportive, collaborative atmosphere.
• Candi is noted for doing a fantastic job with hair.
• The shop is consistently praised for timely, high-quality service from wash to retwist.
• Customers report their locs grow and look better after visits.
• The shop is seen as a place where a wide range of loc services are done correctly the first time.

Cons

• Shanti is very unprofessional.
• She acted as if answering questions were a burden and ranted about texting when contacted by phone.
• The staff wouldn't allow appointments and kept customers waiting for hours, which was very unprofessional.
• The reviewer would not recommend the shop due to poor service.
• The shop failed to fulfill an online order and ignored updates.
• The loud atmosphere and shouting made the experience stressful, not therapeutic.

Review

The Loc Shop appears in many voices as a place where the people there welcome you with real warmth and treat your hair with care and expertise. A steady chorus of reviews centers on how comfortable and valued customers feel the moment they walk in. The staff, especially Shanti, Mari, and Candi, are repeatedly described as friendly, knowledgeable, and genuinely invested in helping clients love their locs. Many people say they wouldn't consider going anywhere else because of the consistent positivity, the approachable atmosphere, and the tangible pride the team shows in their work. The vibe is often described as down-to-earth and inclusive, with customers noting that they're greeted with smiles, good energy, and a sense of family rather than just a service encounter.

The technical side of the experience is also widely praised. Reviewers repeatedly highlight precise retwists, expert maintenance, and a knack for making locs look and feel their best. Terms like "gifted hands," "curly knows what she is doing," and "the best locticians in the 216" pop up as people describe the skills that keep them coming back. The shop's offerings extend beyond simple maintenance to a broader set of loc services - starter locs, repairs, color, and even extensions - and several customers emphasize the ability to achieve both basic and elaborate looks with professionals who understand loc care. The use of Ebony Essentials products is a recurring detail, with fans insisting these products are a key part of their hair care routine and that they remain loyal to the shop's line.

Loyalty and long-term satisfaction feature prominently in the feedback. One reviewer notes that their locs grew expeditiously after becoming a client, attributing the growth to the quality of care they received. Others recount transforming their appearance and feeling comfortable enough to declare lifelong loyalty to the shop and its staff. Phrases like "thank you Shanti for my beautiful transformation" and "I will forever be a Loc Shop customer" illustrate the deep personal impact many clients experience. The sentiment is rarely about one-off services; it's about an ongoing relationship built on consistent results, trust, and an atmosphere that makes clients feel seen and valued.

Beyond the chair, customers also praise the shop for its efficient operations and willingness to accommodate walk-ins. Several reviews mention same-day walk-ins and a team that works collaboratively to get clients in and out efficiently. Others praise the shop for its cleanliness, professional environment, and a sense that every step - from the wash to the retwist - occurs with care and attentiveness. The recurring message is that the Loc Shop is a place where you can count on reliable service delivered in a positive, supportive setting.

Like any popular specialty studio, the Loc Shop has its share of criticisms, and a few reviews reflect tension with management and scheduling practices. A number of voices describe an experience they found unprofessional or frustrating, including difficulties with booking a loctician training course and complaints about communication channels. There are claims that the manager can come off as dismissive or overly demanding, and instances where replying to messages or coordinating appointments felt slow or unhelpful. Some clients report long wait times for walk-ins or a mismatch between expectations and the shop's policies, leading to disappointment. A particular note mentions a misperceived sense of hierarchy and the sense that answering questions could feel burdensome. These comments show that, while the majority experience is overwhelmingly positive, there are real frustrations tied to scheduling, communication, and perceived professional conduct for a subset of customers.

Atmosphere is another nuanced thread in the feedback. Many reviewers celebrate the high-energy, welcoming environment and the sense of community that comes with frequent visits. Others, however, describe the space as loud or intense, suggesting that the ambiance may not be ideal for everyone, especially those seeking a more tranquil setting. For some, the lively atmosphere enhances the overall experience, while others feel it can be overwhelming or not suited to a more mature client base. This contrast underscores that, while the Loc Shop's signature buzz and friendliness are core strengths, they may not be the perfect fit for every individual preference.

Overall, The Loc Shop emerges as a destination with a strong reputation for expertise in loc care, a vibrant and inviting culture, and a loyal customer base. The majority of reviews celebrate not just the outcomes but the relationships built with staff who remember clients and take pride in helping their locs flourish. There are, nonetheless, valid critiques about responsiveness, scheduling processes, and some interpersonal dynamics, which suggest opportunities for clearer communication and updated policies. For those seeking reliable loc services, a sense of belonging, and hand-in-heart attention to their hair, The Loc Shop is frequently positioned as the place to go, with many customers willing to travel, testify to the results, and advocate for the team's continued growth and excellence.

This part of Cleveland, Ohio, offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. With multiple pharmacies nearby, accessing healthcare and medications is hassle-free. The proximity to reputable hospitals and physicians ensures quality medical care is readily available. Additionally, the area boasts a selection of restaurants offering diverse dining options, as well as cafes for social gatherings or quiet relaxation. Parks like Coventry PEACE Park provide opportunities for outdoor recreation and leisurely strolls. Transportation options such as the Greyhound Station and Cleveland Burke Lakefront Airport offer convenience for traveling or visiting loved ones. Places of worship like South Euclid United Church of Christ are easily accessible for spiritual nourishment. Overall, this part of Cleveland combines essential services with recreational opportunities, making it a desirable location for senior living.

Pharmacies

• Rite Aid (0.9 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Cleveland Clinic - Stephanie Tubbs Jones Health Center (1.9 miles)
• Marc's Stores (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.3 miles)

Hospitals

• Louis Stokes Cleveland VA Medical Center (1 miles)
• Cleveland Clinic - W.O. Walker Center (1.7 miles)
• Cleveland Clinic Children's Hospital Rehabilitation Center (3.1 miles)
• St Vincent Charity Medical Center (3.4 miles)
• Cleveland Clinic - Lutheran Hospital (5.2 miles)
• Trauma ICU (5.9 miles)
• University Hospitals (6.1 miles)

Physicians

• Cleveland Clinic - Mellen Center (1.6 miles)
• Cleveland Clinic R Building - Cleveland Clinic Children's Outpatient Center (1.6 miles)
• Cleveland Clinic - Cole Eye Institute (1.6 miles)
• Cleveland Clinic - Taussig Cancer Center (1.8 miles)
• Cleveland Clinic Severance Medical Arts (3.9 miles)
• University Suburban Health Center (5.4 miles)
• Senders Pediatrics (5.5 miles)

Restaurants

• Burger King (1.6 miles)
• McDonald's (1.7 miles)
• McDonald's (1.7 miles)
• bd's Mongolian Grill (2.5 miles)
• Academy Tavern (3.1 miles)
• Boss Dog Brewing Co. (3.4 miles)
• New Heights Grill (3.4 miles)

Parks

• Coventry PEACE Park (2.6 miles)
• Willard Park (3.9 miles)
• Voinovich Bicentennial Park (4.1 miles)
• The Cleveland Mall (4.1 miles)
• Wendy Moore Memorial Park (5.3 miles)
• Edgewater Park (6 miles)
• Desan Park (6 miles)

Transportation

• Greyhound Station (3.5 miles)
• Cleveland Burke Lakefront Airport (3.7 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (4.6 miles)
• Lekko Coffee (5.1 miles)
• Rising Star Coffee Roasters (5.3 miles)
• Starbucks (5.9 miles)
• Starbucks (5.9 miles)
• Ready Set Roasters (6.6 miles)

Places of Worship

• South Euclid United Church of Christ (4.8 miles)
• St. Rocco's Church (6 miles)