3362 35Th Avenue South, Fargo, ND 58104
For more information about senior living options: (844) 490-3973
The reviewer remains hopeful that customer service will be more accessible by phone. The reviewer believes the company can improve its phone support. The reviewer values a timely, helpful customer service experience. The reviewer looks forward to better communication from the support team.
They have tried repeatedly to reach customer service, but no one ever answers the phone. The customer is frustrated that no one in customer service answers the phone. Attempts to talk with someone in customer service have gone unanswered. There is a consistent lack of responsiveness from the customer service team.Essentia Health Home Care West is best suited for families seeking hospital-adjacent home health care in the Fargo area who value a connection to a large health system and the potential for coordinated medical oversight. This service line can offer continuity when a patient already navigates the Essentia network and wants at-home nursing, therapies, and physician involvement under one umbrella. It is not the ideal match for those who require a consistently high-touch, immediately responsive consumer experience, or for households that prioritize rapid, easy communication above all else.
Those who may want to consider alternatives are families that cannot tolerate uncertain access to support or repeated attempts to reach a live person. If scheduling delays, unanswered calls, and ambiguous responsiveness are deal-breakers, other providers with stronger, more reliable customer-service tracks should be evaluated. In urgent or time-sensitive situations - where timely scheduling and issue resolution are essential - this option may fall short compared to agencies known for rapid response and clear service-level commitments.
The potential strengths of this choice rest in the underlying hospital affiliation. A system like Essentia can, in theory, enable better care coordination, clearer orders, and easier access to multidisciplinary resources when at-home care is part of the plan. For families already navigating the Essentia ecosystem, the prospect of shared records, familiar clinicians, and a unified approach to care can reduce fragmentation and simplify transitions from hospital to home. These are meaningful benefits when a care plan requires medical oversight, medication management, and regular nursing or therapy visits.
Yet the primary, explicit drawback surfaced in the available feedback: customer-service contact is unreliable. An unanswered phone line translates into real downstream risks - care delays, missed communications, and mounting frustration for family caregivers who must juggle schedules, appointments, and urgent questions. When the conduit to manage day-to-day logistics feels broken, the promise of integrated care loses traction, and families must compensate by seeking external help or reconfiguring expectations about responsiveness.
The operational advantages of hospital-linked home care do not automatically compensate for poor access to support. If the medical team can be counted on to deliver skilled care and to coordinate plans once contact is established, that value remains; however, the barrier to initiating or adjusting that care undermines trust and can compromise a timely response to changing patient needs. In practical terms, families face a calculus: the broader network and clinical backing versus the persistent friction of getting anyone on the line when questions, changes, or emergencies arise. For many, the friction is not a minor inconvenience but a defining factor in ongoing care quality.
Actionable guidance for families weighing this option is clear. Verify current contact channels and response times before committing - ask for a dedicated care coordinator or a single point of contact who holds accountability for scheduling and issue resolution. Seek explicit service-level commitments: expected call-back windows, average response times, and escalation pathways for urgent matters. When possible, request recent references or patient stories from similar circumstances to gauge whether real-world responsiveness aligns with need. In parallel, compare with alternatives that emphasize local in-person responsiveness, transparent scheduling practices, and stronger customer-service reputations. If a trial period is offered, use it to test both clinical effectiveness and the reliability of communication. On balance, Essentia Health Home Care West may be appropriate for families prioritizing medical integration within a trusted health system, but only those willing to manage the risk of inconsistent accessibility to support. For others, a provider with proven, dependable customer-service responsiveness will deliver greater daily confidence and fewer operational headaches.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Hector International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Essentia Health Home Care West in Fargo, ND is an assisted living community that provides a range of amenities and care services to enhance the comfort and well-being of its residents. The community offers fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone. Residents can enjoy the convenience of a kitchenette and move-in coordination services.
The community also features various common areas including a dining room for communal meals, outdoor spaces to relax and enjoy nature, and gardens for residents to tend to. Housekeeping services ensure that the living environment remains clean and tidy.
In terms of care services, Essentia Health Home Care West provides 24-hour supervision to ensure the safety of all residents. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Support is also provided in coordinating healthcare appointments and working with health care providers. Diabetes diets can be accommodated, and medication management is available for those who require assistance.
To promote mental wellness, the community offers a mental wellness program. Special dietary restrictions can be catered to during meal preparation and service. Transportation arrangements are made for medical appointments, as well as for doctors' visits.
Residents at Essentia Health Home Care West can participate in resident-run activities as well as scheduled daily activities organized by the community. This fosters social engagement, keeps residents active, and encourages meaningful connections among peers.
Additionally, this assisted living community benefits from its convenient location near numerous amenities. There are seven cafes, two parks, 19 pharmacies, 31 physicians' offices nearby. For dining options beyond the community's meals, there are 32 restaurants in close proximity. Transportation options are also available nearby for further convenience.
With its comprehensive amenities, personalized care services, engaging activities, and convenient location near various amenities and healthcare providers; Essentia Health Home Care West offers a comfortable and supportive lifestyle for its residents in Fargo, ND.
Essentia Health Home Care West is located at 3362 35Th Avenue South, Fargo, ND 58104 in Cass County, North Dakota
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