Ashe Assisted Living And Memory Care in West Jefferson, NC
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Information last verified:
182 ChattyRob Lane, West Jefferson, NC 28694
For more information about senior living options: (844) 490-3973
The staff are great, the facility is clean, and it provides a warm, welcoming environment. Generations Ashe represents a fortunate addition to the county, offering elder care and a place to live when independent living is no longer possible. Residents receive excellent care, with staff who treat them with respect and dignity. Meals are well prepared and consistently tasty. The care team communicates well with families, keeping them informed and involved. In memory care, the team provides outstanding care with dignity and compassion, giving families peace of mind. The center is a great place with caring staff that serve the community and are highly regarded by families.
A 96-year-old resident was left sitting in the dining room for over an hour, and the resident later used the bathroom on herself. Staff yelled at residents and allowed them to wander around asking for help while staff walked by. Some staff reportedly said they couldn't wait for the resident to die because the resident was complaining of chest pains. The staff allegedly favored certain residents and could scream at residents and staff with no consequences. Residents were seen walking around wet while staff sat on phones ignoring them.Ashe Assisted Living And Memory Care in West Jefferson is best suited for families that want a reliably clean, well-staffed option where memory care and assisted living are tightly integrated and families can expect regular, meaningful updates about a loved one. The community tends to attract residents who benefit from structured days, purposeful activities, and care delivered with dignity. For memory care, families report an emphasis on respectful communication and involvement, which can provide reassurance to those seeking to stay closely connected with a loved one’s daily progress. In short, this is a practical, steady choice for families who value a transparent care dynamic, a clean environment, and staff who appear committed to long-term relationships with residents.
Those weighing alternatives should acknowledge several caveats. If the priority is around highly intensive medical oversight or 24/7 clinical nursing beyond what is typical in assisted living, other options may be more appropriate. A few reviews raise concerns about attentiveness and safety, including incidents described as residents being left unattended or not receiving timely help, and opinions about staff behavior that some would deem less than ideal. While such accounts may be isolated, they point to the necessity of direct confirmation, especially around staffing levels, supervision during peak hours, and the facility’s response to concerns. Families with very high safety expectations or sensitive needs for behavioral management may want to compare with nearby communities to ensure alignment with those standards.
On the positive side, the core strengths of Ashe shine through repeatedly. Staff are praised for being kind, respectful, and attentive, with many families noting that residents are treated with dignity and given individualized attention. The facility itself earns praise for cleanliness and a calm, well-maintained atmosphere that supports routine and predictability. Meals are described as well prepared and enjoyable, which matters for daily quality of life, especially for residents with appetite or dietary preferences. Communications with families stand out as a key strength, with staff keeping relatives informed about changes in condition and care plans, thereby reducing anxiety and enabling collaborative decision-making. For many families, these factors collectively translate into genuine peace of mind.
The memory care element, in particular, appears to be a strong fit for residents who require ongoing supervision and structured engagement. Reviewers report that the team communicates effectively and involves families in care decisions while maintaining a focus on safety and daily purpose. The continuity of care, evidenced by long-standing resident relationships and positive testimonials from relatives who have observed care over years, suggests a stability that many families seek when entrusting a loved one to an assisted living setting. The combination of a clean living environment, reliable daily routines, and a responsive care team can offset some concerns about less-than-ideal moments if those moments are not systemic and are promptly addressed by leadership and front-line staff.
Nevertheless, the most serious red flag in the reviews is not easily dismissed. A single, detailed account recounts a sequence of neglect-like moments, a resident left in a dining area for an extended period, unattended bathroom incidents, and staff behaviors that conveyed frustration or disengagement at critical moments. Additional anecdotes describe residents wandering and calls for assistance going unanswered, with critics alleging favoritism and management lapses. Such reports, if accurate, point to gaps in supervision, staff support, and accountability that could have real consequences for safety and morale. These are not universal experiences, but they are significant enough to warrant in-depth, face-to-face inquiry and a clear, documented plan for how any facility will prevent recurrence.
For families weighing the pros and cons, the practical takeaway is clear. The strong indicators, cleanliness, respectful treatment, reliable family communication, and meaningful memory care programming, make Ashe a credible choice for many seniors who want steady routines and a dignified living environment. However, the existence of serious, specific negative reports cannot be ignored. They suggest incorporating targeted questions into any visit: what are the exact staff-to-resident ratios on each shift, what is the escalation protocol for safety concerns, how are incidents reviewed and acted upon, and what formal measures are in place to ensure consistent, compassionate care? Observing meal times, activities, and the dining experience firsthand, along with speaking to both front-line staff and families with loved ones there, will illuminate whether the care culture matches the positive anecdotes.
In the end, Ashe is a practical, solid option for families prioritizing a clean, welcoming setting, consistent family involvement, and a care team that many residents and relatives describe as compassionate and dependable. It tends to deliver on dignity, routine, and open communication, cornerstones of a quality assisted living and memory care experience. Those who can tolerate the possibility of uneven experiences and who plan to verify staffing and safety safeguards through direct inquiry will likely feel confident in its capacity to support an aging loved one. If, however, the family’s line of sight to daily safety, swift responsiveness, and uniform staff behavior is nonnegotiable, it remains prudent to at least compare Ashe with other nearby communities, ensuring a match not only on atmosphere and amenities but on the concrete safeguards that safeguard residents’ well-being around the clock.
55 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ashe Assisted Living And Memory Care in West Jefferson, NC, is a vibrant and welcoming community designed to provide seniors with the support they need while maintaining their independence and dignity. Our wide range of amenities ensures that residents have a comfortable and enjoyable living experience.
Our residents can take advantage of our on-site beauty salon to stay looking their best. They can also enjoy their favorite TV shows or movies with cable or satellite TV in the comfort of their private rooms. For those who prefer to explore the surrounding area, we offer community-operated transportation.
Staying connected in the digital age is important, which is why we have a computer center available for our residents to use. Our dining room offers restaurant-style meals prepared by our skilled chefs, ensuring nutritious and delicious options for every taste. Residents can also utilize the kitchenette in their fully furnished apartments for personal cooking needs.
The well-being of our residents is essential to us, which is why we have a fitness room and wellness center available for physical activities and mental wellness programs. Our gaming room provides entertainment and social interaction opportunities. Our beautiful garden and outdoor spaces allow residents to enjoy fresh air and connect with nature.
We understand that maintaining a clean living environment is crucial, so our housekeeping services ensure that each resident's space remains tidy and comfortable. Move-in coordination services are available to make transitioning into our community as smooth as possible.
For convenient communication, each apartment has a telephone line, as well as Wi-Fi/high-speed internet access throughout the community. We also offer non-medical transportation arrangements, including transportation to doctors' appointments.
In addition to these amenities, we provide care services such as 24-hour supervision and assistance with activities of daily living like bathing, dressing, and transfers. Our staff ensures medication management according to individual needs and dietary restrictions such as diabetes diets or special dietary requirements.
To enrich our residents' lives further, we offer concierge services, fitness programs, planned day trips, and scheduled daily activities. We also encourage residents to take the lead in organizing resident-run activities to foster a sense of community and engagement.
At Ashe Assisted Living And Memory Care, we strive to create a supportive and vibrant environment that promotes residents' physical, mental, and social well-being.
Ashe Assisted Living And Memory Care is located at 182 ChattyRob Lane, West Jefferson, NC 28694 in Wilkes County, North Carolina
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