Oliver House
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4230 Wendell Boulevard, Wendell, NC 27591
For more information about senior living options: (844) 490-3973
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The reviewer says the staff were rude and unsympathetic when trying to help their grandmother. A staff member allegedly violated HIPAA by discussing the patient's information and claimed only two people could see her. They could not get a straight answer about mysterious injuries on their mother's face. They criticize the facility for poor training of CNAs and medical technicians. They report repeatedly not receiving call-backs, including from the director Angela. They allege CNAs/techs entered the room asking for cigarettes, food, and drinks. They claim the NP told the patient she didn't need an eye doctor appointment because she was dying. They describe the facility as the worst rest home, with poor service and frequent staff turnover. They state they would not recommend placing a loved one there, feeling staff care more about pay than patients. They mention a life-or-death situation with eight unanswered phone calls and no one responding.There is a pervasive sense of distress and frustration running through the experiences described, starting with a phone encounter that left the caller feeling insulted and alarmed. The staff member who spoke on the line was described as extremely rude, and at one point claimed that simply talking to the caller could violate HIPAA law. This moment set the tone for a larger pattern of concern: the facility reportedly restricts access and communication in ways that many family members find unfair and disempowering, including the claim that only two people are allowed to see the resident. The caller concluded that they would not recommend having a family member stay at the place, citing the dismissal of family involvement and a general impression that staff do not prioritize the well-being of residents.
Beyond the initial interaction, the reviewer paints a broader portrait of neglect and indifference among the staff. A recurring refrain is that "most staff here do not care about the people living here," a sentiment that underpins multiple reports of poor care and lack of empathy. The experience of trying to get basic attention or answers is described as repeatedly frustrating, with the sense that the people who should be providing care are not truly invested in the residents' welfare. The overall tone suggests a setting where administrative dismissiveness and uncaring attitudes are seen as commonplace rather than exceptions.
Concerns about the physical condition and safety of the resident surface through notes about mysterious injuries to the mother's face. The reviewer reports not receiving straightforward explanations about what happened, which compounds worries about how well the environment is being supervised and how thoroughly incidents are investigated. This lack of clear communication about injuries feeds a fear that there may be more going on behind the scenes than what is being disclosed to family members.
Training and professionalism are called into question as well, with explicit criticism directed at Nursing Assistants and Medical Technicians. The reviewer asserts that these staff groups are inadequately trained, and they link this deficiency to broader service problems. The implication is that insufficient preparation contributes to the perception that residents are not receiving consistent, competent, or respectful care. The complaint about training is tied to a larger concern about turnover and staffing stability, with notes suggesting that frequent staff quitting undermines the quality and continuity of care.
Another major thread is the breakdown in communication, both with frontline staff and with management. The caller reports that attempts to reach the director, Angela, and other leaders go unanswered, leaving families in limbo during what are described as critical or life-sensitive situations. The sense of being ignored extends to routine inquiries, and there are specific allegations that CNAs and Technicians enter residents' rooms in ways that feel intrusive or inappropriate, such as requesting cigarettes or other personal items, which adds to a perception of disrespect and boundary violations.
There are pointed criticisms about clinical rounds as well. An NP's remark suggesting that an eye doctor appointment was unnecessary because the patient was "dying" is described as disrespectful and out of touch with the patient's actual condition. The reviewer emphasizes that the patient is not dead yet, and the remark is framed as emblematic of a broader pattern of insensitivity and neglect. This kind of response is portrayed as a stark indicator of a culture where patient dignity and appropriate medical judgment are not consistently upheld.
Overall, the narrative conveys a picture of a facility that feels chaotic, uncaring, and poorly managed. The combination of alleged HIPAA tension, lack of transparent communication, unanswered calls, staff turnover, and dismissive clinical attitudes coalesces into a belief that residents are not receiving the respect and quality of care they deserve. The reviewer's decision to pursue moving their mother elsewhere reflects not only immediate frustration but a long-term conclusion that the environment is unsafe or unsustainable for their loved one. In their view, the place stands out as exceptionally difficult for families seeking reliable, compassionate care.
In conclusion, the collection of experiences paints a grim portrait of a rest home where families feel ignored and residents' needs are not adequately prioritized. The repeated claims of rude interactions, privacy and safety concerns, insufficient staff training, and poor responsiveness to phone calls contribute to a strong recommendation against relying on this facility for a loved one. The overall message is a warning to others about potential gaps in care, communication, and accountability, and it underscores the importance of finding a setting where staff are attentive, respectful, and transparent with families.
100 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Oliver House in Wendell, NC is a memory care assisted living community that offers a comfortable and supportive environment for individuals with memory impairments. Our community provides specialized care services to meet the unique needs of our residents, including assistance with activities of daily living, medication management, and a mental wellness program.
At Oliver House, we understand the importance of maintaining a high quality of life for our residents. That's why we offer an array of amenities to enhance their day-to-day experience. Our beautifully designed facility features a beauty salon where residents can pamper themselves, a fully furnished gaming room for entertainment, and a fitness room to promote physical well-being. We also provide housekeeping services to ensure that our residents enjoy a clean and organized living environment.
Our dining options are tailored to accommodate special dietary restrictions, ensuring that our residents receive nutritious meals that support their overall health. Restaurant-style dining allows them to savor delicious dishes in a social setting. In addition, we have a small library where residents can indulge in their love for reading and expand their knowledge.
To keep our residents engaged and active, we offer various activities and programs throughout the day. From planned day trips and fitness programs to resident-run activities and scheduled daily activities, there is always something for everyone at Oliver House. Our concierge services are available to assist residents with any additional needs they may have.
Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship, Oliver House ensures that our residents have easy access to essential services within the community.
We prioritize the safety and well-being of our residents by providing 24-hour supervision and a 24-hour call system for immediate assistance whenever needed. Transportation arrangements are made both for non-medical purposes as well as for doctor's appointments.
At Oliver House in Wendell, NC, we strive to create an inclusive community where individuals with memory impairments can lead fulfilling lives while receiving the care and support they need. Our dedicated staff is committed to providing exceptional care, ensuring that each resident feels valued and respected.
Oliver House is located at 4230 Wendell Boulevard, Wendell, NC 27591 in Wake County, North Carolina
Oliver House's comprehensive array of services, including assistance with dressing and bathing, ensure that residents maintain their dignity while receiving the personal care they often need due to dementia. Medication management plays a crucial role in their well-being, ensuring that individuals receive appropriate dosages at the right times to manage symptoms effectively. Thoughtfully prepared meals cater not only to nutritional needs but also promote social interaction during mealtime, which can be comforting for residents. Assistance with transfers helps minimize the risk of falls, further enhancing safety in an environment where mobility can be compromised. The availability of 24-hour supervision instills peace of mind for both residents and families, as trained staff are always present to address any concerns or emergencies. The mental wellness program and specialized memory care programming target cognitive engagement through tailored activities designed to stimulate memories and encourage socialization, essential for enhancing quality of life. Collectively, these features create a supportive atmosphere that attends to both the physical and emotional needs of individuals living with varying stages of cognitive decline.
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