Right at Home of Wake County - Raleigh

Pros

• Right at Home is described as a professional and caring home health agency.
• Tracey and Laura are commended for accommodating last-minute caregiver needs.
• Caregivers are friendly, professional, and competent.
• Office staff are friendly, helpful, and responsive.
• The agency goes the extra mile to ensure safe transport and continuity of care.
• The service is reliable, compassionate, and responsive, even with urgent requests.
• Right at Home helps elderly parents remain at home, supporting independence and comfort.
• The agency is viewed as a five-star provider with high-quality aides.
• Scheduling is flexible and staff are proactive in handling changes.
• Caregivers are patient, kind, and skilled, adapting to family needs.

Cons

• The company refused to allow the employee to return after the traumatic event.
• They were unhappy with the care provided by the in-home caretaker.
• They did not find anyone who was willing to do what was needed after explaining their needs.
• They did not receive follow-up on services when it was needed.
• The service is expensive, and the bills are not always timely.
• Changing caregivers so frequently was difficult for the husband.
• The mother was stressed when she received a huge bill.

Review

Right at Home of Wake County in Raleigh is best suited for families who want dependable in-home care that preserves independence and makes aging in place a viable option. This agency excels for seniors who need companionship, help with daily tasks, transportation to appointments, meal preparation, light housekeeping, and medication reminders without the structure or expense of a facility move. The strongest case comes from a track record of on-time arrivals, courteous and professional caregivers, and a roster that can be adjusted to fit a family’s routines and personality needs. The intake process is consistently described as thorough, and scheduling flexibility is repeatedly praised by families juggling busy lives. Continuity of care matters here: when a regular caregiver is unavailable, replacements are organized with minimal disruption, and the office team remains accessible and responsive. For households seeking to maintain home life with trusted aides, Right at Home Raleigh stands as a practical, dependable option.

Those weighing alternatives should consider whether 24/7 supervision, highly specialized memory-care programming, or intensive skilled nursing will be required. Several reviewers note that, while caregivers are compassionate and competent, the service is not a substitute for round-the-clock medical oversight or dementia programs found in dedicated memory-care communities. Budget considerations also surface in several accounts: some families describe large, sometimes unpredictable bills and the frustration of not always knowing who will arrive if a regular caregiver is unavailable. For clients who prize strict upfront communication about caregiver assignments or who desire minimal caregiver turnover, the experience can feel inconsistent at times. In short, households facing complex clinical needs, or tight, predictable billing expectations, may want to compare the full cost and schedule options against other providers or facility-based solutions.

The core strengths, caregiver quality, responsiveness, and flexibility, often offset the drawbacks. Reviewers repeatedly credit the agency with highly competent aides who are patient, attentive, and capable of following detailed instructions. The ability to secure last-minute coverage and to adjust schedules without major friction is a meaningful value when emergencies arise or plans shift. Caregivers who align with a client’s routines, whether it’s helping with meals, mobility, or transportation, frequently become an extension of the family, delivering reassurance to both older adults and stressed relatives. Office staff receive many accolades for being personable and helpful, which dampens the impact of occasional scheduling gaps. When the goal is to remain at home with a trusted, mission-driven team, these advantages can outweigh the realities of cost and occasional caregiver changes.

Billing and consistency remain the two most tangible friction points to address in advance. The conversations that repeatedly surface in reviews revolve around cost awareness and timely invoicing, with some clients feeling blindsided by larger bills or delayed statements. Yet the practical upside is clear: the same system that can present a higher price point also offers a higher chance of stability in daily routines and a strong caregiver match. Families should harness this by insisting on a written care plan, a primary caregiver agreement, and a transparent billing schedule before committing. The agency’s demonstrated willingness to fill gaps and to tailor schedules suggests a meaningful return on investment for those prioritizing independence and safety at home, provided the budget aligns with long-term care goals.

For families evaluating this option, a purposeful approach yields the best outcome. Begin with a detailed intake that captures all medical needs, daily tasks, and transportation requirements, and request profiles of preferred caregiver matches to minimize turnover. Seek a guaranteed point of contact who can coordinate changes when a regular aide is unavailable and insist on clear expectations around who will arrive and when. Clarify billing practices up front, including anticipated rates, overtime policies, and any travel or accessibility fees. If dementia or complex memory needs are present, verify the agency’s capabilities for consistent routines, safety monitoring, and coordination with healthcare providers. Finally, pilot the service during a high-need week to observe the cadence of assignments, the quality of companionship, and the ease of communication before extending the arrangement.

Ultimately, Right at Home of Wake County is a confident, practical fit for families prioritizing home-based care with strong caregiver performance and adaptable scheduling. The model is particularly powerful for those who value continuity on the care team, responsive office support, and the ability to stay in a familiar residence without surrendering daily assistance. The primary caveats remain cost and occasional gaps in upfront communication about care assignments. Alternatives should be considered whenever 24/7 medical supervision, specialized memory-care programming, or predictable, lump-sum billing are non-negotiable priorities. For most households seeking to preserve autonomy and dignity at home, though, this agency delivers a credible, capable solution that makes aging in place a realistic, sustainable option.

This part of Raleigh, North Carolina offers a convenient and well-equipped area for senior living. With several medical facilities such as Rex Hematology & Oncology, Wake Endoscopy Center, and Wake Internal Medicine Consultants nearby, residents have access to quality healthcare services. Additionally, there are pharmacies like CVS and Walgreens within a short distance for medication needs. The neighborhood also features various parks like Method Road Park & Community Center and Brookhaven Nature Park for leisurely strolls and outdoor activities. Nearby restaurants such as P.F. Chang's China Bistro and Irregardless Cafe provide dining options, while cafes like Starbucks offer a cozy spot for socializing. For entertainment, residents can visit theaters like Cinemark Raleigh NC or Alamo Drafthouse Raleigh. Overall, this area provides a range of amenities and services tailored to the needs of seniors seeking a comfortable and vibrant community in Raleigh.

Physicians

• Rex Hematology & Oncology (0 miles)
• Wake Endoscopy Center (0.2 miles)
• Rex Surgical Specialists (0.2 miles)
• Rex Wound Care Center (0.4 miles)
• Wake Internal Medicine Consultants (0.4 miles)
• ENT & Audiology Associates (0.5 miles)
• Raleigh Orthopaedic (0.6 miles)

Hospitals

• UNC Specialty Women's Center at Rex (0 miles)
• Duke Raleigh Hospital (4.9 miles)
• WakeMed Cary Hospital (6.7 miles)
• WakeMed Heart Center (6.8 miles)
• WakeMed Health & Hospitals (6.9 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.8 miles)
• Walgreens (4.6 miles)

Parks

• Method Road Park & Community Center (1.6 miles)
• Brookhaven Nature Park (2.9 miles)
• Dorothea Dix Park (3.9 miles)
• Williams Park (4.4 miles)
• Eastgate Park (4.8 miles)
• Carolina Pines Dog Park (5.1 miles)
• Chavis Park (5.3 miles)

Restaurants

• P.F. Chang's China Bistro (2.3 miles)
• Lime & Lemon Indian Grill & Bar (2.4 miles)
• Irregardless Cafe & Catering (3.6 miles)
• Vivace (3.7 miles)
• Raleigh Beer Garden (3.7 miles)
• Rally Point Sport Grill (3.9 miles)
• Flying Saucer Draught Emporium (4.1 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (2.9 miles)
• Starbucks (4.3 miles)
• Starbucks (5.2 miles)
• Chanticleer Cafe & Bakery (5.9 miles)
• Panera Bread (7.8 miles)

Theaters

• Cinemark Raleigh NC (4 miles)
• Alamo Drafthouse Raleigh (6.1 miles)

Places of Worship

• Christ the King Lutheran Church (4.5 miles)
• Gethsemane Lutheran Church (6.1 miles)
• Beacon Baptist Church (7.2 miles)

Transportation

• Hertz Rent A Car (6.5 miles)
• Raleigh-Durham International Airport (RDU) (6.5 miles)
• RDU - Terminal 2 (6.6 miles)
• National Car Rental (6.6 miles)
• American Airlines (6.6 miles)
• CCO Concourse (7.3 miles)
• Enterprise Rent-A-Car (7.4 miles)