Right at Home of Wake County - Raleigh

Pros

• Right at Home Raleigh has exceeded expectations.
• The agency staff are professional and caring.
• Tracey and Laura have consistently accommodated last-minute caregiver needs.
• They have accommodated last-minute overnight caregiver requests.
• Every caregiver is friendly and professional.
• Right at Home is the place to go for a caregiver.
• Right at Home takes great care of clients, always going the extra mile.
• The sitters are caring and competent and encourage their clients to eat.
• The office staff are friendly and helpful when adjusting the schedule.
• They are responsive, kind, and attentive to detail, even on short notice.
• They explain services clearly and make the paperwork easy.
• The caregivers are well-matched to clients' personalities and provide consistent care.

Cons

• One reviewer was unhappy with the in-home care, noting the caregiver did not do what was needed and there was no follow-up on services.
• The service was described as expensive, with bills not always being timely, causing stress for the family.
• Changing caregivers too frequently was difficult for the spouse.
• There was a desire for more upfront communication about who to expect if the regular caretaker would not be coming.
• It was stated that they did not find someone who wanted to do what was needed.

Review

Right at Home of Wake County in Raleigh is best suited for families who want to keep an aging loved one at home while relying on a dependable, people-first home health partner. The Raleigh operation has earned a reputation for professional, compassionate aides who show up on time, follow instructions, and adapt as needs shift. The intake process is thorough, and schedulers like Tracey and Laura consistently bend to last?minute demands, including overnight coverage. Caregivers are described as friendly and competent, with families noting ease of communication and quick responsiveness. For seniors with dementia or complex medical needs, the agency's teams have demonstrated patience and the ability to coordinate with transportation, hospital visits, and transitions to memory-care environments when those steps become necessary.

That said, alternatives should be considered for certain situations. Families on tight budgets will feel the impact of cost, as one or two reviews flag expenses and occasional billing delays. For those requiring full-time, 24/7 skilled nursing oversight or a setting with built-in medical staffing, a facility-based option or a different provider with stronger price predictability may be more suitable. If continuity of a single caregiver is a hard requirement - where a familiar face becomes part of daily life - the reality of caregiver turnover and scheduling gaps can be a source of frustration. In short, when financial predictability, steady caregiver pairing, or intensive clinical care are paramount, alternatives deserve careful comparison.

The primary advantages center on staff quality, responsiveness, and flexibility. The agency consistently delivers aides who are described as caring, capable, and well-matched to family needs, with office personnel who are accessible and helpful when changes arise. A notable strength is the willingness to accommodate urgent or shifting schedules without sacrificing service. Clients frequently highlight transportation support, errands, and companionship as tangible benefits that support independence at home. Longstanding relationships - sometimes spanning years and multiple family members - underscore a track record of reliability, even when a family's circumstances evolve toward assisted living or memory-care transitions.

Nonetheless, several recurring drawbacks temper the overall impression. Cost remains the most cited concern, with families noting that bills can arrive with limited upfront clarity and at times appear large relative to expected services. Scheduling can also feel inconsistent when a regular caregiver is unavailable, prompting questions about who will arrive and how well they will align with the patient's current routine. While most aides are praised for their fit and professionalism, a few families report mismatches or the need for more proactive follow-up to ensure care plans stay aligned with evolving needs. These hiccups are not rare enough to dismiss the value, but they do require active management.

When weighing pros against cons, the positives often carry more weight for families prioritizing home-based living and real-time responsiveness. The ability to source competent, compassionate caregivers who can handle errands, meal encouragement, memory-care support, and transportation reduces stress and keeps loved ones engaged in familiar environments. The option to adjust care on short notice, combined with a generally high standard of caregiver performance, can translate into fewer hospitalizations and greater peace of mind over time. Billing issues, while significant, tend to be manageable through clear upfront conversations and ongoing communication with the office - especially when the caregiver match remains strong and the care team is responsive.

For families considering Right at Home, a practical path forward is essential. Start with a detailed intake that outlines daily routines, medical needs, and expectations for caregiver continuity. Request a clear assignment plan, including who to expect if the regular caregiver is unavailable, and establish a preferred two-week trial period to evaluate fit. Demand transparent pricing and a predictable billing cadence, plus a plan for memory-care scenarios if dementia is present. Confirm the agency's capacity for overnight or extended coverage, and discuss respite options for family caregivers. When these elements align, Right at Home offers a compelling, well-supported option for aging in place; when price predictability or uninterrupted caregiver continuity is the decisive factor, alternatives should be weighed with the same thoroughness.

This part of Raleigh, North Carolina offers a convenient and well-equipped area for senior living. With several medical facilities such as Rex Hematology & Oncology, Wake Endoscopy Center, and Wake Internal Medicine Consultants nearby, residents have access to quality healthcare services. Additionally, there are pharmacies like CVS and Walgreens within a short distance for medication needs. The neighborhood also features various parks like Method Road Park & Community Center and Brookhaven Nature Park for leisurely strolls and outdoor activities. Nearby restaurants such as P.F. Chang's China Bistro and Irregardless Cafe provide dining options, while cafes like Starbucks offer a cozy spot for socializing. For entertainment, residents can visit theaters like Cinemark Raleigh NC or Alamo Drafthouse Raleigh. Overall, this area provides a range of amenities and services tailored to the needs of seniors seeking a comfortable and vibrant community in Raleigh.

Physicians

• Rex Hematology & Oncology (0 miles)
• Wake Endoscopy Center (0.2 miles)
• Rex Surgical Specialists (0.2 miles)
• Rex Wound Care Center (0.4 miles)
• Wake Internal Medicine Consultants (0.4 miles)
• ENT & Audiology Associates (0.5 miles)
• Raleigh Orthopaedic (0.6 miles)

Hospitals

• UNC Specialty Women's Center at Rex (0 miles)
• Duke Raleigh Hospital (4.9 miles)
• WakeMed Cary Hospital (6.7 miles)
• WakeMed Heart Center (6.8 miles)
• WakeMed Health & Hospitals (6.9 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.8 miles)
• Walgreens (4.6 miles)

Parks

• Method Road Park & Community Center (1.6 miles)
• Brookhaven Nature Park (2.9 miles)
• Dorothea Dix Park (3.9 miles)
• Williams Park (4.4 miles)
• Eastgate Park (4.8 miles)
• Carolina Pines Dog Park (5.1 miles)
• Chavis Park (5.3 miles)

Restaurants

• P.F. Chang's China Bistro (2.3 miles)
• Lime & Lemon Indian Grill & Bar (2.4 miles)
• Irregardless Cafe & Catering (3.6 miles)
• Vivace (3.7 miles)
• Raleigh Beer Garden (3.7 miles)
• Rally Point Sport Grill (3.9 miles)
• Flying Saucer Draught Emporium (4.1 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (2.9 miles)
• Starbucks (4.3 miles)
• Starbucks (5.2 miles)
• Chanticleer Cafe & Bakery (5.9 miles)
• Panera Bread (7.8 miles)

Theaters

• Cinemark Raleigh NC (4 miles)
• Alamo Drafthouse Raleigh (6.1 miles)

Places of Worship

• Christ the King Lutheran Church (4.5 miles)
• Gethsemane Lutheran Church (6.1 miles)
• Beacon Baptist Church (7.2 miles)

Transportation

• Hertz Rent A Car (6.5 miles)
• Raleigh-Durham International Airport (RDU) (6.5 miles)
• RDU - Terminal 2 (6.6 miles)
• National Car Rental (6.6 miles)
• American Airlines (6.6 miles)
• CCO Concourse (7.3 miles)
• Enterprise Rent-A-Car (7.4 miles)