Maxim Healthcare in Raleigh, NC

Pros

• The team handling his case was amazing.
• They treated his son with kindness and helped him gain confidence.
• Kiara, Kaitlyn, and Brikita go above and beyond to help his son thrive, and they provide frequent progress updates.
• The Raleigh office has a positive atmosphere and the staff work well together.
• Maxim Healthcare has provided services for families for many years and is caring and conscientious toward clients.
• Lisa, the travel nurse, went above and beyond to keep his son safe from an allergic reaction and to help him feel like a normal teenager.
• The staff is professional and caring, and families are grateful for the support.
• Maxim has consistently matched staff to clients' unique needs over the years, resulting in positive outcomes.

Cons

• They send unsolicited text messages.
• Google Maps marks the building as the parking deck, which should be fixed.
• They missed 15 days of care in the first month, and service has been sporadic since.
• The service is sporadic; no one came yesterday or today.
• The Raleigh office has poor communication and lip service, and basic supplies like toilet paper, paper towels, and hand soap have not been provided.
• They refuse to delete incorrect information in patient records.
• Maxim was audited and fined for having incorrect information in patient records.
• The agency is unprofessional, late, uncaring about patients and families, and quick to blame individual nurses.
• They withhold final paychecks and verification of hours.
• The location is too far and staff were not very understanding.
• They are the worst nurse service the reviewer has seen.

Review

Maxim Healthcare Raleigh is best suited for families that rely on ongoing, in-home medical support for medically complex children or adults and that prize deeply engaged clinicians who tailor care to individual needs. The strongest voices in the mix celebrate long-tenured nurses, therapists, and travel staff who connect with families, understand the child or patient's rhythm, and deliver targeted therapies (including ABA work) with visible progress and regular updates. When the right clinician pairing is found, families describe meaningful, even transformative, moments - care that feels personal, patient, and invested. This is not a one-size-fits-all service; it works best when the family is ready to collaborate closely with a dedicated clinician team and a responsive point person.

That said, a substantial portion of the feedback warns that administrative execution can derail otherwise solid clinical care. Families may want to consider alternatives if reliable scheduling, timely visits, and consistent communication are nonnegotiable. Several reviewers recount missed visits, late or unavailable nurses, and a rhythm of "lip service" from the Raleigh office about promises that never materialize. There are also repeated concerns about gaps in communication, difficulty reaching the right office contact, and inconsistent adherence to documented plans. For households that cannot tolerate recurring gaps in coverage or that require predictable, businesslike operations, exploring other agencies is prudent.

The core pros - expert clinicians who connect well with patients, strong advocacy from therapists, and a staff culture that frequently goes "above and beyond" - partially offset the cons when those clinicians are stable and well-matched to the patient's needs. Positive experiences emphasize staff who communicate clearly with families, coordinate effectively around complex therapies, and maintain a sense of normalcy and safety during care. When a family lands a nurse or therapist who truly fits the patient and remains dependable, the home-care relationship becomes a reliable thread through a challenging health journey, with progress reports and direct updates that keep caregivers confident and informed.

Conversely, the most damaging cons center on office-level reliability and process gaps. Repeated accounts describe scheduling lapses, inconsistent roster continuity, and inconsistent accountability for missed or delayed visits. Some reviewers report payroll and administrative friction, with families feeling they must chase the agency for basic information or care confirmations. There are explicit warnings about unprofessional behavior at the local level and about having to contend with systems that do not always reflect real-time care needs. In short, the care itself can be excellent, but the administrative machinery behind it can undermine trust and continuity when it fails.

A practical path for families evaluating Maxim Raleigh is to demand tight, written guardrails before authorizing care. Seek a dedicated case manager with a clear escalation path, and request a concrete staffing plan that outlines who will be on duty, a back-up roster, and guaranteed response times for urgent issues. Insist on a real-time communication channel - ideally a portal or direct-dial contact - for updates, changes, and incident reporting. Ask for references from families with similar needs, and request a short, trial period to test scheduling reliability, staff compatibility, and responsiveness before committing long term. Compare with other local agencies to benchmark pricing, guarantees, and clarity of care protocols.

Ultimately, Maxim Healthcare Raleigh can be an excellent fit for families who value deeply personalized care and have the bandwidth to actively oversee scheduling and staff alignment. It is less suitable for those who require unwavering reliability in visits, crystal-clear administrative communication, and a consistently proactive office that anticipates issues before they arise. The decision should hinge on the family's readiness to co-manage care with the agency, the patient's specific needs, and a clear plan to address potential gaps with robust contingencies. If those conditions feel attainable, Maxim can be a strong ally; if not, exploring alternatives with a track record of steadier operational execution is the prudent course.

This part of Raleigh, North Carolina, offers a convenient and diverse array of amenities for seniors considering the area for living. With several physicians' offices nearby, including dermatology, radiology, internal medicine, wound care, and surgical specialists, residents have easy access to healthcare services. Additionally, there are pharmacies such as Walgreens and CVS within a few miles for medication needs. The dining options range from casual fast food like McDonald's to upscale Italian cuisine at Vivace. Parks like Eastgate Park and Durant Nature Park provide opportunities for outdoor recreation and relaxation. Places of worship like Gethsemane Lutheran Church offer spiritual support, while hospitals such as Duke Raleigh Hospital and WakeMed Health & Hospitals ensure quality medical care is readily available. Transportation options include a car rental service and proximity to Raleigh-Durham International Airport for easy travel access. Lastly, cafes like Panera Bread and multiple Starbucks locations provide welcoming spaces to socialize or enjoy a cup of coffee.

Physicians

• Midtown Dermatology (0.3 miles)
• Wake Radiology Diagnostic Imaging (1.9 miles)
• Family Medical Associates of Raleigh (2.5 miles)
• ENT & Audiology Associates (4.2 miles)
• Wake Internal Medicine Consultants (4.3 miles)
• Rex Wound Care Center (4.4 miles)
• Rex Surgical Specialists (4.5 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.3 miles)

Restaurants

• Vivace (1.3 miles)
• McDonald's (1.3 miles)
• Salt & Lime Cabo Grill (1.3 miles)
• Metro Diner (1.4 miles)
• Chick-Fil-A (1.6 miles)
• Panda Express (2 miles)
• Goodberry's Frozen Custard (2.3 miles)

Parks

• Eastgate Park (1.5 miles)
• Williams Park (1.7 miles)
• Brookhaven Nature Park (2.6 miles)
• Durant Nature Park (4 miles)
• Marsh Creek Park (4.7 miles)
• Method Road Park & Community Center (5.4 miles)
• Buffaloe Road Athletic Park (5.6 miles)

Places of Worship

• Gethsemane Lutheran Church (1.7 miles)
• Beacon Baptist Church (4.9 miles)

Hospitals

• Duke Raleigh Hospital (2.3 miles)
• UNC Specialty Women's Center at Rex (4.6 miles)
• WakeMed Heart Center (5.8 miles)
• WakeMed Health & Hospitals (5.8 miles)

Transportation

• Enterprise Rent-A-Car (3.3 miles)
• RDU - Terminal 2 (8.7 miles)
• Raleigh-Durham International Airport (RDU) (8.7 miles)
• American Airlines (8.8 miles)

Cafes

• Panera Bread (3.3 miles)
• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Starbucks (4.7 miles)
• Starbucks (6 miles)
• Starbucks (8.7 miles)

Theaters

• Cinemark Raleigh NC (4.4 miles)
• Alamo Drafthouse Raleigh (5.8 miles)