Maxim Healthcare

Pros

• The agency may have staff who are friendly and approachable when they first arrive.
• Some clients appreciate having help in their home, even if the experience is mixed.
• There may be moments of good communication with the agency regarding scheduling issues.
• The agency offers services that could be beneficial to those in need of assistance at home.
• Clients might find some value in the support provided by caregivers, despite personal frustrations.

Cons

• The agency's staff ignores clients when they speak to them.
• Employees text their friends and family while being paid to work.
• Scheduled workers frequently fail to show up or communicate with clients.
• The agency's office responds to complaints by making clients feel like they are the problem.
• Clients’ expectations are dismissed as unreasonable by the agency.

Review

A Disheartening Experience with a Care Agency: An In-Depth Review

In the realm of home care services, one agency has left a particularly bitter impression on its clients. Many individuals turning to these agencies are seeking comfort, compassion, and professionalism. Unfortunately, it appears that this agency falls short on all counts. Clients have reported numerous concerning behaviors exhibited by caregivers who come into their homes, highlighting a lack of respect for both the client and the work they are being paid to perform.

One glaring issue is the apparent disregard caregivers show when interacting with clients. It is disheartening to hear accounts of caregivers ignoring clients who attempt to engage them in conversation. For people requiring assistance at home—often during vulnerable times—this lack of engagement can exacerbate feelings of isolation and neglect. Clients expect their caregivers not just to fulfill physical tasks but also to provide companionship and emotional support. A caregiver's indifference undermines this expectation and contributes to a sense of dissatisfaction among those relying on these services.

Moreover, there are reports of caregivers becoming distracted by personal devices while they are supposed to be attending to their clients' needs. Texting friends and family during work hours strikes many as both unprofessional and disrespectful. Clients understandably find it troubling when someone entrusted with their care prioritizes personal communication over their responsibilities—a scenario that raises questions about the level of training or supervision those caregivers may receive from the agency.

The reliability of service is another significant concern voiced by clients. Instances where caregivers do not show up for scheduled appointments—or fail to inform clients or their families beforehand—pose serious challenges for individuals needing consistent support. Such occurrences not only disrupt daily routines but also place additional stress on clients who must find last-minute alternatives or manage without necessary assistance altogether. The unpredictability associated with missing personnel underscores an alarming lack of organizational integrity within the agency.

When faced with these issues, many clients attempted to voice their grievances directly with the agency’s administration, hoping for resolution or acknowledgment of their concerns. However, responses from office staff tend to belittle customers’ experiences rather than address them constructively. Instead of taking accountability for lapses in service quality, employees frequently shift blame back onto the frustrated clients, suggesting they have unreasonable expectations regarding caregiver behavior and performance.

This dismissive attitude compounds frustrations already felt by individuals who are seeking help during challenging times in their lives. When feedback is met with defensiveness rather than an effort for improvement, it fosters a negative cycle that further alienates those in need from the very support systems that should be uplifting them.

All things considered, it is clear that experiences shared by numerous individuals reflect poorly on this particular agency's commitment to providing quality care. A pattern emerges indicating systemic issues regarding employee conduct, accountability measures, and customer service protocols—all critical components essential for running a successful caregiving business. For anyone contemplating employing such an agency's services for themselves or loved ones, this series of reviews serves as a cautionary tale that underscores the importance of thoroughly researching options before making such a crucial decision about care at home.

This part of Raleigh, North Carolina, offers a convenient and diverse array of amenities for seniors considering the area for living. With several physicians' offices nearby, including dermatology, radiology, internal medicine, wound care, and surgical specialists, residents have easy access to healthcare services. Additionally, there are pharmacies such as Walgreens and CVS within a few miles for medication needs. The dining options range from casual fast food like McDonald's to upscale Italian cuisine at Vivace. Parks like Eastgate Park and Durant Nature Park provide opportunities for outdoor recreation and relaxation. Places of worship like Gethsemane Lutheran Church offer spiritual support, while hospitals such as Duke Raleigh Hospital and WakeMed Health & Hospitals ensure quality medical care is readily available. Transportation options include a car rental service and proximity to Raleigh-Durham International Airport for easy travel access. Lastly, cafes like Panera Bread and multiple Starbucks locations provide welcoming spaces to socialize or enjoy a cup of coffee.

Physicians

• Midtown Dermatology (0.3 miles)
• Wake Radiology Diagnostic Imaging (1.9 miles)
• Family Medical Associates of Raleigh (2.5 miles)
• ENT & Audiology Associates (4.2 miles)
• Wake Internal Medicine Consultants (4.3 miles)
• Rex Wound Care Center (4.4 miles)
• Rex Surgical Specialists (4.5 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.3 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.3 miles)

Restaurants

• Vivace (1.3 miles)
• McDonald's (1.3 miles)
• Salt & Lime Cabo Grill (1.3 miles)
• Metro Diner (1.4 miles)
• Chick-Fil-A (1.6 miles)
• Panda Express (2 miles)
• Goodberry's Frozen Custard (2.3 miles)

Parks

• Eastgate Park (1.5 miles)
• Williams Park (1.7 miles)
• Brookhaven Nature Park (2.6 miles)
• Durant Nature Park (4 miles)
• Marsh Creek Park (4.7 miles)
• Method Road Park & Community Center (5.4 miles)
• Buffaloe Road Athletic Park (5.6 miles)

Places of Worship

• Gethsemane Lutheran Church (1.7 miles)
• Beacon Baptist Church (4.9 miles)

Hospitals

• Duke Raleigh Hospital (2.3 miles)
• UNC Specialty Women's Center at Rex (4.6 miles)
• WakeMed Heart Center (5.8 miles)
• WakeMed Health & Hospitals (5.8 miles)

Transportation

• Enterprise Rent-A-Car (3.3 miles)
• RDU - Terminal 2 (8.7 miles)
• Raleigh-Durham International Airport (RDU) (8.7 miles)
• American Airlines (8.8 miles)

Cafes

• Panera Bread (3.3 miles)
• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Starbucks (4.7 miles)
• Starbucks (6 miles)
• Starbucks (8.7 miles)

Theaters

• Cinemark Raleigh NC (4.4 miles)
• Alamo Drafthouse Raleigh (5.8 miles)