Home Helpers

Pros

• The policy paid for companionship and light cleaning, which was helpful.
• The workers were able to provide some assistance with meal preparation and chores.
• The agency added half a day of extra time to their services.
• The owner of the agency at least had a mailbox to leave concerns, even though it was full.
• Some level of communication and response from the agency was received, although not satisfactory.
• The policy provided coverage for certain aspects of care.
• There was an attempt made by the agency to add more hours to their services, albeit not enough.

Cons

• The workers constantly changed without any notice or communication.
• The primary caregiver did not fulfill their promise to return and became angry when the complaint was made.
• Only received 7 hours of care instead of the paid 24 hours for meal preparation and chores.
• No access to a nurse for wound care or pain management.
• Essential safety measures like railings on stairs and bathtubs were not installed.
• Lack of transportation arrangements resulted in missed therapy appointments with no prior notice.
• Important information like unpaid car registration was not communicated, leaving the person unable to drive.
• Insufficient assistance with filling pill cases and managing finances and bills.
• Caregivers left during a holiday weekend, making it impossible to reach anyone for help.
• The agency did not fulfill the requirements of the supreme policy by only providing minimal chores, companionship, and light cleaning services.
• The owner's mailbox was full, preventing any means of contact regarding concerns.
• Primary caretaker never mentioned not returning and expressed anger towards disappointment.
• No provision for protection devices or repairs to make the house more accessible.
• Workers had various issues that hindered their ability to work consistently, resulting in a lack of continuity in care.
• Poor responsiveness from the agency, defending themselves instead of addressing concerns effectively.
• Not enough information is provided to generate additional negative statements from the given text snippet above

Review

The individual who shared their experience had a negative encounter with a home care agency. They expressed dissatisfaction with the constant change of workers, often being unaware of who would be coming to assist them on any given day. Furthermore, their primary caregiver failed to inform them that she would not be returning, leaving the individual feeling abandoned.

Despite having a policy that covered 24-hour care, they only received seven hours of assistance for meal preparation and household chores. Their wounds and pain were not attended to by a nurse as expected. The agency used only a fraction of the allotted daily hours, depleting all the days without ensuring the individual's safety and well-being. Critical safety measures, such as railings on stairs and bathtub or protective measures for their computer or towel bar installation, were neglected.

Transportation was also an issue, particularly when they had an important therapy appointment but weren't notified in advance about its cancellation. Additionally, they discovered that their car registration had not been paid, rendering the vehicle undriveable despite the agency's knowledge of this fact.

The individual also noted that they were not properly guided on how to fill their pill case and experienced financial difficulties due to lack of support from social services or anyone else involved in their care. On Labor Day weekend, when help was urgently needed, there was no one available for contact.

The agency failed to fulfill their supreme policy requirements by providing only basic chores, companionship, and light cleaning instead of the necessary 24-hour nursing care recommended by the doctor. Communication with the owner was impossible as their mailbox was consistently full. Their primary caregiver did not communicate her intentions clearly and became angry when confronted about these issues.

As a result of this inadequate assistance, essential protection devices or house repairs were left undone, further hindering the individual's ability to live independently. The agency added only half a day of additional assistance as compensation despite being paid for far more hours than provided. The lack of professionalism and responsiveness from the agency's workers only added to the frustration and disillusionment felt by the individual.

In conclusion, it is evident that this particular home care agency did not meet the expectations set forth by the individual's policy. They fell short in various aspects, including providing consistent care, fulfilling the necessary hours, addressing safety concerns, assisting with transportation needs, keeping open lines of communication, and offering adequate nursing support. It is advised for those with comprehensive policies to seek out agencies that truly fulfill the care requirements outlined in their coverage.

This part of Raleigh, North Carolina, offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With several cafes nearby, residents can enjoy a cup of coffee or meal with friends or family. There are also numerous restaurants catering to different tastes, as well as parks for outdoor activities and relaxation. Medical facilities such as physicians' offices and pharmacies are easily accessible, providing quality healthcare services. For spiritual nourishment, there are places of worship in the area. In case of emergencies or medical needs, there are hospitals within a short distance. Additionally, transportation options like car rental services and the Raleigh-Durham International Airport provide convenience for travel. Overall, this area of Raleigh offers a mix of conveniences and opportunities for seniors to enjoy their retirement years comfortably.

Cafes

• Starbucks (1.5 miles)
• Chanticleer Cafe & Bakery (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (4.6 miles)
• Starbucks (5.9 miles)

Restaurants

• Chick-Fil-A (1.6 miles)
• Carolina Ale House (1.8 miles)
• A'Verde Cocina + Tequila Bar (1.9 miles)
• Lime & Lemon Indian Grill & Bar (2.7 miles)
• Woody’s Sports Tavern & Grill (3.5 miles)
• Irregardless Cafe & Catering (3.6 miles)
• City Barbeque And Catering (3.7 miles)

Parks

• Method Road Park & Community Center (1.9 miles)
• Carolina Pines Dog Park (3.4 miles)
• Dorothea Dix Park (3.4 miles)
• Chavis Park (5 miles)
• Biltmore Hills Park (5.4 miles)
• Brookhaven Nature Park (5.9 miles)
• Fred G. Bond Metro Park (6.2 miles)

Physicians

• Raleigh Neurology (2 miles)
• Rex Hematology & Oncology (3 miles)
• Wake Endoscopy Center (3 miles)
• Western Wake Pediatrics, PA (3.2 miles)
• Rex Surgical Specialists (3.2 miles)
• Rex Wound Care Center (3.4 miles)
• Raleigh Orthopaedic (3.4 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.7 miles)
• Walgreens (4.2 miles)
• Walgreens (4.7 miles)
• Walmart Pharmacy (5 miles)
• CVS Pharmacy (5.7 miles)

Places of Worship

• Christ the King Lutheran Church (2.7 miles)
• Beacon Baptist Church (8.4 miles)

Hospitals

• UNC Specialty Women's Center at Rex (3 miles)
• WakeMed Cary Hospital (4.2 miles)
• Duke Raleigh Hospital (6.8 miles)
• WakeMed Heart Center (7.3 miles)
• WakeMed Health & Hospitals (7.4 miles)
• Wakemed Garner Healthplex (8.6 miles)

Theaters

• Alamo Drafthouse Raleigh (6.4 miles)
• Cinemark Raleigh NC (6.8 miles)

Transportation

• Hertz Rent A Car (8 miles)
• National Car Rental (8.1 miles)
• Raleigh-Durham International Airport (RDU) (8.3 miles)
• American Airlines (8.3 miles)
• RDU - Terminal 2 (8.3 miles)
• CCO Concourse (8.5 miles)