Summit Place of Mooresville

Pros

• The staff at Summit Place of Mooresville is consistently described as kind, attentive, and compassionate, providing exceptional care to residents.
• Residents are seen engaging in activities and appearing happy, showcasing a vibrant community atmosphere.
• The facility is well-maintained and clean, creating a welcoming environment for both residents and visitors.
• Many reviewers appreciate the variety of activities offered to residents, including crafts, movie nights, and occasional outings.
• The meals served are described as appealing and provide good choices for residents, contributing to their overall satisfaction.
• Family members feel reassured knowing their loved ones are in a safe and supportive environment where they receive personalized attention.
• Reviewers express confidence in the community's ability to meet specific needs, such as diabetic care and transportation for medical appointments.

Cons

• The memory care manager is described as rude and sarcastic, with reports of her speaking disparagingly about residents to other employees.
• There has been a significant evacuation of personnel who do not provide direct personal care recently, raising concerns about staffing levels.
• Family members report that complaints are never addressed, and basic hygiene needs are not met, with residents sometimes being left in soiled conditions.
• Several reviews mention that staff members often appear disengaged, with some seen using their phones while neglecting resident care.
• Cleanliness standards in the facility are criticized, with reports of dirty carpets and unpleasant odors present.
• The food service was deemed inadequate for the cost paid, with complaints about unfriendly meal options and insufficient utensils provided for meals.
• One reviewer expressed frustration over the executive director's lack of communication and responsiveness to calls or emails regarding resident care.

Review

Summit Place of Mooresville has garnered a range of reviews from families and visitors, indicating both praise for certain aspects and concerns that require attention. The facility is generally perceived as kind and attentive to its residents, providing a supportive environment for individuals like the reviewers’ family members. Many reviewers expressed feelings of safety and satisfaction regarding the care provided, with some noting that their loved ones have shown improvement since moving in. The staff’s compassion and engagement are often highlighted as key factors contributing to a positive experience.

However, while many appreciate the staff's dedication, there are mentions of inconsistency in employee behavior. Particularly in memory care, some reviewers noted a troubling trend regarding staff turnover and quality of care. There have been reports of rudeness from specific staff members, especially from management within the memory care unit, which raises alarms about overall morale among employees. Communication appears to be an issue as well; several clients mentioned difficulties when trying to reach executive staff or address concerns about their loved ones' care.

The facility itself does boast appealing features that contribute to its image. Reviewers frequently referenced the cleanliness and maintenance of communal areas, including living spaces designed for activities such as crafts and movie nights. Residents reportedly enjoy various social activities and outings that help keep them engaged in their community. Additionally, the dining options were acknowledged positively; meals offer multiple selections which cater to dietary needs including diabetic considerations. However, some concerns were raised about meal presentation—specifically that certain food items were served without proper utensils or preparation.

Accessibility is another point where Summit Place excels; residents benefit from transportation services for doctor visits within ten miles of the facility, offering peace of mind for families who might otherwise worry about medical appointments. Many visitors found this aspect particularly beneficial because it alleviates stress surrounding healthcare logistics while encouraging independence among residents.

Despite these positives, there remain significant issues related to overall hygiene standards that need addressing based on several reviews. Some family members reported unpleasant odors due to inadequate housekeeping in resident rooms and common areas alike—criticisms which undermine the otherwise favorable impressions described by other clients about cleanliness. Such discrepancies may give rise to concerns over individual care regimens being overlooked or diminished amid what seems like staffing challenges.

While Summit Place offers a welcoming atmosphere with strong potential benefits for residents—such as warm interactions with committed staff and engaging social options—it also faces notable criticism that cannot be ignored. Aspects like cleanliness standards, communication breakdowns among management levels, inconsistent attention by caregivers during shifts—all present systemic challenges that could attract scrutiny from prospective families considering placing their loved ones into such an environment for long-term care.

In conclusion, although many reviewers expressed appreciation for much of what Summit Place has to offer—from pleasant surroundings filled with engaging activities to dedicated initial interactions—the rising complaints hint at deeper issues needing immediate rectification if they are serious about maintaining trustworthiness amongst prospective residents' families looking towards assisted living alternatives amidst ongoing challenges stemming directly from recent transitions within management dynamics.

Located in Mooresville, North Carolina, this area offers a variety of amenities and services that make it a desirable option for senior living. With multiple places of worship, such as St Therese Catholic Church and First Presbyterian Church, residents can practice their faith within close proximity. There are also several restaurants to choose from, including Culver's and Olive Garden, providing convenience for dining out. Additionally, there are cafes like Clutch Coffee Bar for socializing over coffee. For entertainment, the AmStar 14 - Mooresville Theatre is nearby for movie nights. In terms of healthcare, there are multiple pharmacies and physicians within a short distance, ensuring easy access to medical services. For nature lovers, parks like Glen Oak Green Park and Lake Norman State Park offer opportunities for outdoor activities. With Novant Health Huntersville Medical Center just 12 miles away, residents have access to quality healthcare facilities in the area.

Places of Worship

• St Therese Catholic Church (0.4 miles)
• First Presbyterian Church (1.6 miles)
• Cove Church (3.3 miles)
• Liberty Baptist Church (4.6 miles)

Restaurants

• Culver's (0.6 miles)
• Olive Garden (0.6 miles)
• Cracker Barrel (1.5 miles)
• Eddie's on Lake Norman (1.6 miles)
• McDonald's (1.6 miles)
• Famous Toastery (1.7 miles)
• Joel's Asian Grill (1.9 miles)

Cafes

• Clutch Coffee Bar (0.8 miles)
• Urban Grind Roasters - Artisan Coffee (1.7 miles)
• Starbucks (1.9 miles)

Theaters

• AmStar 14 - Mooresville Theatre (1 miles)

Pharmacies

• Crp USA (1.5 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Healthsmart Pharmacy (2.2 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (5.6 miles)

Physicians

• Lake Norman Internal Medicine (1.5 miles)
• Shuping George DDS MS PA (1.6 miles)
• Northlake Neurology (1.7 miles)
• Piedmont Healthcare (1.7 miles)
• Center For Pediatric & Adolescent Medicine (1.7 miles)
• John Mcgraw, MD (1.8 miles)
• Northshore Orthopedics & Sports Medicine (2 miles)

Parks

• Glen Oak Green Park (8 miles)
• Lake Norman State Park (8.1 miles)
• Blythe Landing Park (10.7 miles)

Hospitals

• Novant Health Huntersville Medical Center (12 miles)