Right At Home of Charlotte and Lake Norman in Mooresville, NC

Pros

• Right at Home is a great place to work and makes employees feel appreciated.
• Right at Home provides extensive training, creative incentives, and open communication with staff.
• The staff at Right at Home are friendly and maintain open communication with clients' needs.
• Right at Home equips caregivers with the tools they need to be successful and grow their careers.
• Right at Home treats everyone like family and cares for both employees and clients.
• Proper training is provided to caregivers before placement with a client at Right at Home.
• Right at Home supports and values its caregivers, helping them thrive.
• The team at Right at Home is amazing, caring, and compassionate toward staff and clients.
• Right at Home is a great employer with flexible schedules and strong care for loved ones.
• Right at Home caregivers take great care of clients and show professionalism and dedication.

Cons

• One reviewer stated that Right at Home placed a known criminal in their home who did tremendous damage to their loved one and family, and that the agency did not take corrective action quickly.
• Another reviewer claimed that a $300 sign-on bonus was promised after 300+ hours but never received, and that the CNA class promised was never offered.
• They alleged that mileage promised for assignments was not issued until they refused to continue, and even then the amount issued was not the promised amount.
• They asserted that the owner makes financial incentives and other promises that are not fulfilled, and that the HR manager is rude and not helpful.
• They noted that there was no timely response to emails or phone calls about the missing bonus.

Review

Right At Home of Charlotte and Lake Norman in Mooresville is best suited for families who want in-home non-medical care delivered by a warmly professional, tightly coordinated team. This community is ideal for seniors who prefer staying at home and rely on consistent companionship, help with daily activities, and careful coordination of appointments and transportation. The strongest case here is made by a culture that treats staff and clients like family, backed by extensive caregiver training, punctuality, and an office network that remains accessible and involved. For families prioritizing dignity, independence, and a practical at-home care plan over residential placement, this agency offers a solid, scalable solution.

Those who should consider alternatives are clear: when reliability and accountability are non-negotiable, the strengths in training and warmth do not fully compensate for inconsistent promises or leadership gaps. Several reviews highlight promises that never materialized - sign-on bonuses, CNA training access, mileage reimbursements - paired with communication gaps from management. Add to that a troubling report of a known criminal placed in a home and slow corrective action, and the risk profile shifts. For families needing ironclad assurances, transparent compensation practices, and proactive issue resolution, exploring other agencies with stronger governance and clearer contracts is prudent. Distance implications for expectations around staffing continuity also matter for deeper peace of mind.

On balance, the core pros create meaningful offset for many clients. The caregiving team is described as hardworking, compassionate, and deeply committed to treating clients with respect and dignity. Training is repeatedly cited as thorough, and office staff are portrayed as responsive and engaged, with a genuine emphasis on teamwork. Caregivers are praised for punctuality, reliability, and a strong work ethic, and the agency supports families by handling daily needs, companionship, and assistance with doctors' appointments. The 3-hour minimum for visits helps ensure substantial care time, rather than fleeting encounters, and flexible scheduling makes it easier to align care with changing needs. These strengths build trust where the care plan hinges on steady human contact.

Yet the cons cannot be dismissed, because they strike at the heart of trust and long-term stability. When promises fail to materialize or are inconsistently honored, family confidence erodes quickly, especially if such issues involve financial incentives or training commitments. The reported mileage gaps and delayed responses from leadership color the experience with a sense of unpredictability. A serious incident described by a reviewer raises concerns about screening, rapid corrective action, and ongoing safety. While many families report outstanding interactions with both caregivers and office staff, a pattern of management misalignment - when it arises - can undermine otherwise strong caregiving foundations. In short, quality care can be excellent, but trust hinges on reliable administration.

For families evaluating this agency, practical due diligence matters most. Request a current caregiver roster and direct references from both families and caregivers, and confirm the agency's background-check protocol, caregiver matching criteria, and a transparent, written care plan. insist on a clear, enforceable policy on bonuses, training opportunities, and mileage reimbursement, with defined timelines and accountability. Verify the escalation path for concerns and determine how staffing shortages are managed without compromising continuity. Clarify the 3-hour minimum implications for billable hours and confirm the exact scope of services covered by the typical care plan. Finally, probe the leadership's approach to safety, responsiveness, and corrective action, including how they address any past concerns.

In the end, Right At Home in Charlotte and Lake Norman offers a compelling package for families who value a caring, well-trained caregiver network and a culture that emphasizes dignity and companionship, delivered with flexible, client-centered scheduling. The positive caregiver experiences, dependable on-time service, and meaningful visit depth are why many families feel confident keeping loved ones at home. The caveats - the gap between promised and delivered incentives, the reported management frustrations, and the serious incident raised by one reviewer - mean that the decision hinges on whether trust in leadership can be established and maintained. For those willing to demand clear contracts, robust accountability, and transparent communication, this agency can be an excellent fit; for others, safer options with tighter governance and fewer promise-related ambiguities may be more suitable.

This area of Mooresville, North Carolina offers a variety of amenities that cater to senior living. There are several places of worship within close proximity, including St Therese Catholic Church and First Presbyterian Church. Additionally, there are numerous restaurants and cafes nearby such as Olive Garden, Culver's, and Clutch Coffee Bar for socializing and dining options. The location also boasts convenient access to essential healthcare services with Lake Norman Internal Medicine and Northlake Neurology in the vicinity. Furthermore, residents can enjoy recreational activities at nearby parks like Glen Oak Green Park and Lake Norman State Park. For any medical emergencies or more specialized care needs, Novant Health Huntersville Medical Center is just a short drive away. Overall, this part of Mooresville provides a comfortable and convenient living environment for seniors seeking a vibrant community with essential services readily available.

Places of Worship

• St Therese Catholic Church (0.5 miles)
• First Presbyterian Church (1.5 miles)
• Cove Church (3.2 miles)
• Liberty Baptist Church (4.5 miles)

Restaurants

• Olive Garden (0.7 miles)
• Culver's (0.7 miles)
• Eddie's on Lake Norman (1.6 miles)
• Cracker Barrel (1.6 miles)
• McDonald's (1.8 miles)
• Famous Toastery (1.8 miles)
• Joel's Asian Grill (2 miles)

Cafes

• Clutch Coffee Bar (0.9 miles)
• Urban Grind Roasters - Artisan Coffee (1.6 miles)
• Starbucks (1.8 miles)

Theaters

• AmStar 14 - Mooresville Theatre (1.1 miles)

Physicians

• Lake Norman Internal Medicine (1.6 miles)
• Northlake Neurology (1.6 miles)
• Center For Pediatric & Adolescent Medicine (1.7 miles)
• Shuping George DDS MS PA (1.7 miles)
• John Mcgraw, MD (1.7 miles)
• Piedmont Healthcare (1.8 miles)
• Primary Care Associates (1.9 miles)

Pharmacies

• Crp USA (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Healthsmart Pharmacy (2.2 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (5.5 miles)

Parks

• Glen Oak Green Park (7.9 miles)
• Lake Norman State Park (8.2 miles)
• Blythe Landing Park (10.6 miles)
• Richard Barry Park (12.8 miles)

Hospitals

• Novant Health Huntersville Medical Center (11.9 miles)