33 Upper Saw Branch Road, Candler, NC 28715
For more information about senior living options: (844) 490-3973
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The staff really look out for residents, and families appreciate the daily attention and care. The care and compassion of the staff are excellent, and the floor nurses' communication gives families peace of mind. The facility is clean, beautiful, and well-maintained, with a caring and professional staff. The rehab team is phenomenal, with therapists who help residents regain strength and independence. The staff work with residents daily and help them reach rehab goals, including returning home. The meals are tasty and accommodating, contributing to a positive experience. The nurses, therapists, CNAs, and front-desk staff are wonderful and consistently caring. The facility feels bright, comfortable, and like home, with staff who truly care. The business office and social workers provide terrific support through admission and ongoing needs. Families are grateful for the dedication and professionalism of the frontline teams who care for residents.
A reviewer notes the facility was short-staffed on a holiday weekend and the on-duty RN was on her first day, leaving staff unavailable. A family member says a loved one was left in a room with the TV blasting while nursing staff were unavailable for the entire afternoon. The financial documentation was 1-2 months in arrears, and billing statements took 11 weeks to arrive. The staff never return calls or respond to issues, making it hard to get any follow-up. The facility is described as negligent and damaging to a grandfather's health. The food is described as garbage, and there is chronic understaffing with no administrative oversight. One reviewer would steer others away and would not recommend staying there. There is no therapy on weekends, and understaffing is very obvious. One reviewer says they would give zero stars if possible.Pisgah Manor in North Carolina draws a wide spectrum of experiences from families who entrust their loved ones to its care. On one end, there are stories of compassionate, attentive staff, clean facilities, and successful rehabilitation that let loved ones return home with renewed mobility and confidence. On the other, there are accounts of serious concerns about understaffing, communication gaps, and administrative delays that left families feeling unheard and frustrated. Taken together, the collection paints a complex portrait of a facility that can deliver extraordinary moments of care and healing, while also exposing gaps that affect families during some of their most vulnerable times.
Many reviews speak to a consistently caring, professional frontline staff. Families repeatedly describe nurses, therapists, CNAs, and other caregivers as dedicated and compassionate. One reviewer notes that the nursing and therapy teams were "fantastic," with therapists who worked hard to maximize recovery. In several instances, families emphasize how the staff "went the extra mile" to support a loved one through rehab - providing medications on time, offering encouragement, and maintaining a warm, supportive atmosphere. The care stories aren't limited to rehab; long-term residents' families frequently mention that the staff "look out for" their loved ones and create a sense of daily comfort, cleanliness, and routine. Across multiple testimonials, phrases like "the staff were wonderful," "the care she received was excellent," and "the facility was clean and well maintained" appear again and again, underscoring a core sense of trust in the people who interact with residents every day. In one memorable account, a patient who began a short rehab stay eventually felt strong enough to return home; the writer attributes that progress to "the nursing staff" and the rehabilitation team's ability to bring about tangible improvements in strength and mobility, often accompanied by reassuring, clear communication from floor nurses.
The ambiance of the physical environment also earns praise. Several reviewers describe Pisgah Manor as a clean, bright, and recently updated or brand-new-feeling facility, which helps set a positive tone for recovery and daily life. For those coming in after a fall or an illness, encountering a setting that feels orderly and well maintained can contribute to a sense of safety and optimism. Even the meals receive accolades in some reviews: one guest highlighted excellent food with a southern flavor, and noted that the cafeteria would accommodate dietary preferences, which made the rehab stay more enjoyable and sustainable. Other reviewers talk about daily room cleanliness and a generally calm, respectful atmosphere that supports rest and healing.
Yet the same collection of experiences includes strong cautions and criticisms. A recurring thread centers on staffing and responsiveness, particularly during high-demand times like holiday weekends. Several reviewers report that communication can break down when staffing is thinner than needed, with calls not returned and questions left unanswered. One especially negative account describes a holiday weekend during which the facility seemed short-staffed, the on-duty RN was new, and family members felt abandoned while awaiting crucial updates and decisions. Another review uses very direct language about risk and neglect, stating that a loved one's health was harmed by perceived negligence and urging others to seek alternatives if possible. The concerns aren't limited to clinical care; administrative and financial operations also surface in the critique. There are reports of billing statements arriving weeks or months late, with one family waiting 11 weeks for a statement to provide to insurance. The frustration of having to "beg for a statement" for closure during a difficult time is a recurring theme, highlighting how administrative delays can intensify the emotional burden families already carry.
Other reviews highlight a sense of dissonance between individual staff warmth and organizational oversight. Some families distinctly affirm that "there are lovely people who work there," yet feel that "administrative oversight" and systemic staffing practices don't consistently align with the high-quality care they see on the floor. The tension between frontline compassion and back-office inefficiencies is a strong motif: personal experiences with care providers are deeply positive, while experiences with scheduling, therapy availability on weekends, and response times to concerns can be markedly less so. One reviewer even notes a striking contrast between the day-to-day care that feels "top-notch" and an administrative landscape that seems slow or opaque, especially in handling long-term billing, facility communications, and care coordination.
Amid the blend of praise and critique, a number of narratives emphasize wins in rehabilitation and end-of-life moments. Multiple families recount how rehab teams helped residents regain function to the point of returning home, with stories of patients who could walk again or who regained independence enough to leave the facility. Some accounts mention particularly meaningful milestones - such as a patient walking again after a broken hip or a successful discharge following a rehab stint - that are attributed to a combination of skilled therapy and attentive nursing care. There are also emotionally resonant pieces about end-of-life care, where families feel gratitude for the respect and dignity shown during final months and birthdays celebrated within the facility.
In sum, Pisgah Manor emerges as a place where care quality can shine brightly on many occasions. Families report meaningful, lifesaving or life-improving rehab experiences, consistently clean and welcoming surroundings, and caregivers who appear genuinely devoted to residents' well-being. At the same time, the collective voice voices concern about staffing levels during peak times, the speed and clarity of communication, and administrative processes such as billing and correspondence. Prospective families would be well served by recognizing this duality: the staff and therapists can be deeply caring and effective, but questions about scheduling, weekend availability, and back-office operations may require proactive discussion. If you're considering Pisgah Manor, it may be wise to inquire about current staffing patterns, weekend therapy coverage, and how billing and documentation are managed, so you can align expectations with the realities described by others who have walked this path.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mt. Pisgah Family Care Home, located in Candler, NC, is a warm and inviting board and care home that provides a range of amenities and care services to its residents. Our fully furnished rooms offer a comfortable living space with all the necessary furnishings for a cozy lifestyle.
Residents can enjoy the beautiful garden and outdoor space, perfect for relaxing or socializing with fellow residents. Our staff takes care of all housekeeping services, ensuring that the environment remains clean and tidy at all times.
For convenience, we provide move-in coordination assistance to make the transition as smooth as possible. Residents are also provided with telephone and Wi-Fi/high-speed internet access, allowing them to stay connected with loved ones.
At Mt. Pisgah Family Care Home, we prioritize the well-being of our residents by offering a variety of care services. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We work closely with healthcare providers to ensure coordinated care for each resident's specific needs.
We understand that dietary restrictions may vary among our residents, which is why our dining room accommodates special dietary requirements. Our experienced chefs prepare delicious meals according to diabetes diets and other special dietary needs.
To promote engagement and socialization amongst our residents, we offer scheduled daily activities designed to cater to different interests and abilities. These activities help foster a sense of community within our caring environment.
Transportation arrangement is available for medical appointments, ensuring that residents can attend their necessary healthcare visits without hassle. Whether it's routine check-ups or specialist consultations, we take care of transportation logistics.
At Mt. Pisgah Family Care Home in Candler, NC, we provide personalized assisted living in a homely setting. With our amenities and comprehensive care services, residents can enjoy a comfortable lifestyle while receiving the support they need to thrive in their golden years.
Mt. Pisgah Family Care Home is located at 33 Upper Saw Branch Road, Candler, NC 28715 in Haywood County, North Carolina
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