Information last verified:
33 Upper Saw Branch Road, Candler, NC 28715
For more information about senior living options: (844) 490-3973
The staff are described as caring, kind, and professional. The facility is clean, bright, and well maintained. The rehab team is excellent and highly capable, with attentive therapists. Families express gratitude for the compassionate care their loved ones receive. The meals are tasty and accommodating to dietary needs. The overall care is described as top-notch and reassuring to families.
The staff never return calls or respond to issues. The facility is chronically understaffed, especially on a holiday weekend, with the on-duty RN on her first day. The food is garbage. The care has been negligent and damaging to a family member's health. Pisgah Manor is described as an absolute horror show due to neglect. A CNA left a patient in the bathroom and did not return to assist. There is no therapy on weekends and the understaffing is very obvious. Billing statements were delayed for 1–2 months, causing distress and hindering insurance processes. Personal belongings were discarded and families were not informed about appointments or progress.Mt. Pisgah Family Care Home in Candler, NC is best suited for families seeking a home-like setting with solid rehabilitation services and consistently attentive frontline caregivers. This community tends to work well for residents who need short-term rehab after a surgery or fall with a clear goal of returning home, as well as for long-term residents who value daily compassion, clean surroundings, and therapy-oriented care. When the focus is on hands-on therapy, steady routines, and a warm, personable staff, this is a place that can deliver meaningful progress and a sense of daily normalcy.
Those who may want to consider alternatives are families prioritizing administrative polish and consistently responsive leadership. Review patterns highlight concerns about understaffing, especially on weekends and holidays, and about administrative gaps that show up as slow or missing communications, delayed billing statements, and difficulty getting changes or updates in a timely manner. If rapid, reliable communication with administrators and swift resolution of billing or care questions are non-negotiable, this facility may not meet those expectations. For families carrying intense worry about these governance issues, other nearby options with stronger oversight could feel like a safer fit.
On the plus side, the strongest, most consistent positives center on therapy quality and the care team’s evident dedication. Rehabilitative services frequently receive high praise where therapists push for real progress, and families consistently point to compassionate nursing, positive interactions, and a clean, well-maintained environment. The facility’s physical plant and private rooms are often described as pleasant and well-kept, contributing to a sense of dignity and comfort for residents. Several reviews also highlight reliable, family-friendly communication from floor nurses and therapy staff, along with a level of attentiveness that helps families feel they can trust caregivers with important daily needs.
The most troubling, recurring cons revolve around staffing and administration. Accounts of chronic understaffing, missed call-backs, and long response times to urgent needs create a pattern that undermines trust, particularly for families with residents who require closer supervision or rapid assistance. There are disturbing anecdotes of neglect, delays in essential care, and, in some cases, lost personal belongings or mismanaged transitions. Billing disputes and delayed statements further complicate the picture, adding stress for families navigating insurance and payment. Dementia and complex medical needs were cited in some reviews as areas where the facility struggled to maintain consistent, appropriate oversight, especially during weekends.
These realities mean the pros and cons are not symmetrical; the degree to which the community shines depends on the resident’s purpose and the family’s tolerance for administrative risk. For rehab-focused stays, the high-caliber PT/OT, motivated nursing staff, and the overall cleanliness can offset many day-to-day irritations and deliver tangible gains in mobility and independence. For long-term residents or families seeking a crisis-free, predictable administrative front, the notable gaps in responsiveness and governance may offset significant portions of the care advantage, making alternatives worth consideration.
Practical guidance emerges from weighing these factors carefully. Prospective families should verify current staffing stability, request to meet the administrator or the director of nursing, and ask for a concrete care plan that includes response times, weekend coverage, and escalation procedures. Ask for recent references from families with residents in similar conditions and request a tour that includes therapy spaces, dining areas, and a room assigned to the resident. Clarify billing timelines, documentation practices, and what to expect for insurance communications, ensure there is a clear commitment to timely statements and accessible billing support. If the resident’s needs center on meaningful rehab, personal connection with caregivers, and a hopeful trajectory of recovery, Mt. Pisgah can be a strong pick; if administrative reliability or protection against intermittent understaffing is non-negotiable, exploring alternatives in the Asheville area is a prudent move.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mt. Pisgah Family Care Home, located in Candler, NC, is a warm and inviting board and care home that provides a range of amenities and care services to its residents. Our fully furnished rooms offer a comfortable living space with all the necessary furnishings for a cozy lifestyle.
Residents can enjoy the beautiful garden and outdoor space, perfect for relaxing or socializing with fellow residents. Our staff takes care of all housekeeping services, ensuring that the environment remains clean and tidy at all times.
For convenience, we provide move-in coordination assistance to make the transition as smooth as possible. Residents are also provided with telephone and Wi-Fi/high-speed internet access, allowing them to stay connected with loved ones.
At Mt. Pisgah Family Care Home, we prioritize the well-being of our residents by offering a variety of care services. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We work closely with healthcare providers to ensure coordinated care for each resident's specific needs.
We understand that dietary restrictions may vary among our residents, which is why our dining room accommodates special dietary requirements. Our experienced chefs prepare delicious meals according to diabetes diets and other special dietary needs.
To promote engagement and socialization amongst our residents, we offer scheduled daily activities designed to cater to different interests and abilities. These activities help foster a sense of community within our caring environment.
Transportation arrangement is available for medical appointments, ensuring that residents can attend their necessary healthcare visits without hassle. Whether it's routine check-ups or specialist consultations, we take care of transportation logistics.
At Mt. Pisgah Family Care Home in Candler, NC, we provide personalized assisted living in a homely setting. With our amenities and comprehensive care services, residents can enjoy a comfortable lifestyle while receiving the support they need to thrive in their golden years.
Mt. Pisgah Family Care Home is located at 33 Upper Saw Branch Road, Candler, NC 28715 in Haywood County, North Carolina
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